Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White

Dallas 32.79000200, -96.78213500 , 3301 Gaston Avenue (Show on Map)
8.0
Very Good


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Summary of reviewsHome2 Suites by Hilton Dallas Downtown at Baylor Scott & White is highly regarded for its prime location. Situated conveniently close to Baylor Hospital and other medical centers, it is an ideal choice for those visiting the area for medical reasons. Additionally, its proximity to vibrant neighborhoods like Uptown and Deep Ellum, coupled with easy access to numerous restaurants, bars and shops, enhances the guest experience. The location also proves advantageous for various local events and activities, contributing to its appeal.

The free breakfast at the hotel receives mixed reactions. Some guests appreciate the variety, especially items like waffles, oatmeal and bagels and commend the cleanliness and quality of the coffee. However, others feel the selection could be broader and more substantial. Despite occasional critiques, the breakfast is generally considered satisfactory.

Guests are consistently impressed by the spaciousness and cleanliness of the rooms, which include well-equipped kitchenettes with dishes and dishwashers. The overall environment is comfortable and organized with many reviews highlighting the cleanliness and comfort of the rooms. Friendly and professional hotel staff further enhance the stay experience, contributing to a welcoming atmosphere.

The hotel maintains high cleanliness standards with the clean and inviting rooms and facilities frequently noted by guests. The lobby also reflects this high standard, making the hotel a pleasant and comfortable place to stay. Minor issues, such as occasional cleaning service lapses and the smell of cigarettes, are noted but do not significantly detract from the overall positive impression.

Guest feedback about the staff is predominantly positive with many reviews highlighting their friendliness, helpfulness and professionalism. Memorable interactions with specific staff members add to the positive experience, even though there are sporadic reports of less favorable encounters.

The parking situation receives more mixed reviews. While the private and secure parking is appreciated, the logistics of accessing the parking garage, which is separate from the hotel and the associated charges are points of criticism. Some guests find the arrangement inconvenient, especially when handling luggage and suggest improvements for better clarity and safety.

Lastly, the beds at the hotel are broadly praised for their comfort, contributing to a restful night's sleep. Beds are described as soft and clean with cozy blankets, though opinions on the pillows are mixed. Some guests feel the beds might need replacement, but overall, the comfortable sleep settings are a positive highlight.

In summary, Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White offers a strategically convenient location, spacious and clean rooms and generally friendly staff, making it a strong choice for visitors. While there are areas for improvement, particularly with breakfast variety and parking logistics, the overall guest experience appears to be positive.
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Hotel Taking Steps Towards Sustainability
This hotel has an environment-friendly policy and holds ISO 14001:2015 Environmental, ISO 50001:2018 Energy, and ISO 9001:2015 Quality management certifications. It is part of the Home2 Suites brand, which is known for its eco-friendly amenities and features.

3-Star Hotel
The hotel offers spacious suites with fully equipped kitchens and complimentary breakfast. It provides a comfortable extended stay option with convenient access to the Baylor Scott & White Medical Center and downtown Dallas.

Hotel with Rooftop Pool
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White features an outdoor saline-based pool, maintained with natural minerals for a refreshing swim. Conveniently located near Deep Ellum's vibrant entertainment district, the hotel provides guests with easy access to Baylor University Medical Center, thanks to the Baylor shuttle stop. Whether for relaxation or a quick dip, this rooftop pool offers a perfect blend of convenience and comfort in the heart of Dallas.

Hotel for Honeymoon

Dog Friendly Hotel

Hotel with Swimming Pool

  Rooftop Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Outdoor Pool

Room Types
Queen Studio with Two Queen Beds - Non-Smoking In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This studio has air conditioning, a tea and coffee maker and a TV. The unit has 3 beds.

Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking Guests can make meals in the kitchenette that is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio features air conditioning, a tea and coffee maker and a TV. The unit offers 3 beds.

Queen Studio - Non-Smoking In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This studio has air conditioning, a tea and coffee maker and a TV. The unit has 2 beds.

Queen Studio Suite - Hearing Access/Non-Smoking In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This studio features air conditioning, a tea and coffee maker and a TV. The unit offers 1 bed.

Queen Suite - Mobility/Hearing Accessible with Roll-In Shower The well-equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. This suite features air conditioning, a tea and coffee maker and a TV. The unit has 1 bed.

Queen Studio with Tub - Mobility Accessible/Non-Smoking The unit offers 2 beds.

Guest Reviews
8.0
Very Good
Location
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White boasts an exceptional location, particularly advantageous for those visiting nearby medical facilities. Many guests appreciated the convenience of being close to Baylor Hospital and other medical centers, making it an ideal choice for individuals with loved ones receiving care.

The hotel's proximity to popular areas like Uptown and Deep Ellum was frequently highlighted, offering easy access to numerous restaurants, bars and shops. Being within walking distance of these vibrant neighborhoods added to the convenience of the stay.

Guests also noted that the location was perfect for various events and activities in Dallas, including job interviews and special events. The ease of reaching downtown and other key areas of the city contributed positively to the overall guest experience.

Overall, the location of Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White stands out as a prime feature, praised for its accessibility to medical facilities, dining and city attractions.

Breakfast
Many guests of Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White had varied opinions about the breakfast experience. While some found the options to be quite good and fitting the hotel breakfast standards, others felt that the selection was limited and lacked variation. Highlights include tasty breakfast items like waffles, oatmeal and bagels, which several guests appreciated. The breakfast area was consistently noted to be clean and well-maintained and the coffee received particular praise for its quality.

However, some guests pointed out that the breakfast offerings could be better by ensuring that food items do not run out and by adding more substantial options, such as meat. Despite a few remarks about the blandness and mediocrity of the food, the free breakfast was often described as satisfactory for a hotel setting. Overall, while some guests were quite pleased and even called the breakfast excellent, others suggested that improvements could be made to enhance the overall experience.

Rooms
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White boasts rooms that consistently impress guests with their size and cleanliness. Reviews highlight the spacious nature of the accommodations, making them suitable for three adults or more. Each room is not only large but also well-equipped, featuring amenities such as dishes, a dishwasher and a convenient kitchenette. Guests appreciate the comfortable organized and well-kept environment, often describing the rooms as very clean and comfortable.

The bathrooms and kitchen portions contribute positively to the overall experience. Many find the rooms to be excellent, awesome and perfect with some rooms even offering a nice view. The hotel staff also receives praise, adding to the positive experience of staying in such comfortable and spacious rooms. Overall, the combination of ample space, cleanliness and thoughtful amenities makes the rooms at this hotel a standout feature for visitors.

Beds
Guests at the Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White have generally praised the comfort of the beds. Common feedback mentions that the beds are comfortable, soft and provide a good night's sleep. Many reviewers specifically highlight the beds as very comfortable with clean and cozy blankets. The pillows, however, have received mixed feedback with some finding them lacking. A few guests also noted that the beds might be due for replacement, but overall, the emphasis on comfortable sleep settings and clean bedding stands out. Additionally, while the couch in the room may not have met cleanliness standards for some, the beds and pillows left a positive impression.

Cleanliness
Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White mostly impresses its guests with its high standard of cleanliness. Many visitors highlight the hotel's overall cleanliness, describing the rooms and facilities as very clean, spacious and inviting. The lobby also receives positive mentions for being clean and welcoming. Cleanliness extends to the comfort of the beds and the general atmosphere, making it a bright and comfortable place to stay. Guests appreciated the large, clean rooms and the friendly staff, contributing to an overall pleasant experience. However, a few reviews pointed out occasional cleaning service issues and the smell of cigarettes in some areas. Despite these minor setbacks, the consensus remains that the hotel maintains a commendable level of cleanliness.

Staff
The staff at Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White has received a notable mix of feedback from guests. The majority of reviews praise the hotel staff for being friendly, helpful and attentive. Guests frequently highlighted the professionalism and kindness of the team, describing the staff as excellent, amazing and super friendly. Specific mentions include a very nice man at the desk with curly hair and glasses and a kind lady at the front desk. Both the housekeeping and food staff were also complimented for their pleasant demeanor.

However, certain instances of negative interactions were noted. Some guests reported encounters with rude staff members and there were occasional complaints about issues such as double-charging and weak morning coffee. Despite these few negative remarks, the consensus is that the staff generally contributes positively to the overall guest experience with many appreciating their helpfulness and the friendly atmosphere they create.

Parking
At the Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White, the parking situation has received mixed reviews. Guests appreciate that the parking is private and secure with one mentioning that the hospital garage nearby offers affordable rates. However, the overall consensus is that the parking arrangement could be improved. The parking garage is located separate from the hotel, requiring a walk that some guests found inconvenient and cumbersome, especially when carrying luggage. Additionally, there is an associated charge for parking, which some guests felt should be included in the hotel stay. The access to the parking isn't very clear and the location relative to the hotel entrance has been described as awkward and even unsafe by a few. Clearly, while the hotel provides parking options, the logistics and costs associated with it leave some room for enhancement.


Yes, Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White.

Yes, Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White welcomes dogs.

Yes, parking facilities are available at Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White.

Yes, Home2 Suites by Hilton Dallas Downtown at Baylor Scott & White has a gym.

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