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Summary of reviewsMuscatel Roma - 400 Mts from Mall Road, boasts a prime location in the upper city, near Darjeeling Mall and the main market, making it a favorite for travelers wanting to explore central areas. Guests frequently praise the easy 10-minute walk to key attractions, highlighting the hotel's accessibility and comfortable environment despite its steep slope which might challenge those with mobility issues.
The breakfast at Muscatel Roma, while praised for its taste, had mixed reviews regarding variety and service speed with some guests noting delays. However, the staff's friendly demeanor and helpfulness, particularly from the manager Ms. Bhawana, leave a positive impression on many guests.
Rooms at Muscatel Roma are well-received for their cleanliness and comfort. Guests appreciate the well-maintained, spacious rooms featuring big comfortable beds and heater blankets, ensuring restful nights. While some mentioned variations in room size, the overall consensus emphasizes the cleanliness and coziness as standout attributes.
The hotel's exceptional cleanliness extends throughout with guests consistently noting the spotless, well-maintained rooms and common areas. This neat environment contributes to an overall sense of hygiene and comfort during stays.
Highly praised for their hospitality, the staff at Muscatel Roma, including Ms. Bhawana, Ms. Deepshika, Mr. Saurav and manager Ms. Cherri, contribute significantly to the positive guest experience. Known for their courteous and helpful service, the staff's attentiveness and excellent communication skills enhance the overall pleasant and memorable experience for guests.
Muscatel Roma's excellent location, clean and comfortable accommodations and exceptional staff service make it a solid choice for travelers visiting the area.
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