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Summary of reviewsThe Croft Hotel, impresses guests across various categories, combining a serene village setting with modern amenities and exceptional service to create a standout hospitality experience. Strategically located near attractions like Rockcliffe Hall and the Croft Race Circuit, the hotel offers a tranquil retreat with convenient access to key regional highlights. Visitors appreciate the hotel's clean, attractive interiors and secure parking, alongside the helpful and welcoming staff who enhance the overall stay.
Breakfast at The Croft Hotel receives high marks for its variety and quality, particularly the well-prepared English breakfast, although there are occasional comments about waiting times and the need for better buffet replenishment. Similarly, the dinner experience is largely positive with many guests praising the taste and freshness of the food despite some reports of inconsistencies and a limited menu.
Accommodations are another highlight with guests frequently praising the spacious, stylish and clean rooms. Modern amenities, comfortable beds and superior shower facilities contribute to a thoroughly comfortable stay. The high standards of cleanliness extend throughout the hotel, reinforcing a welcoming environment.
The hotel staff stands out for their friendliness and professionalism, consistently going above and beyond to meet guest needs. Personal touches from reception staff like Sophie and Laura leave lasting positive impressions.
Beds are universally lauded for their comfort with many guests noting they ensured a restful night's sleep. Despite minor issues such as firmness or configurations of double beds as singles, the general sentiment is overwhelmingly positive.
For business travelers, the hotel's strategic location, efficient parking and supportive staff make it an excellent choice. Though some logistical aspects like the breakfast start time could improve, the overall environment suits those in town for work.
In summary, The Croft Hotel offers a delightful blend of comfort, quality and service, making it a strong recommendation for both leisure and business travelers seeking relaxation and convenience. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel offers modern comforts in a cozy setting and attentive staff, making it ideal for families looking for quality accommodations while saving. It provides a comfortable and clean environment for a pleasant stay.
Business Hotel
While specific details about business amenities are not available, BW Signature Collection hotels generally cater to business travelers with essential services and facilities, making it a potential option for those seeking a comfortable and functional stay.
3-Star Hotel
Located in Croft On Tees, this hotel offers comfortable accommodations and a relaxing atmosphere. It's part of the BW Signature Collection, ensuring a certain standard of quality and service.
Hotel near Golf Courses
Hotel for Honeymoon
Room Types
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 2 beds.
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Family Double RoomA seating area with a flat-screen TV, a desk and a private bathroom are offered in this spacious double room. The unit has 2 beds.
Suite with Double Bed and SofabedFeaturing free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a safe deposit box.
Luxury King Suite - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV.
Deluxe Double Room - Non-SmokingProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV. The unit offers 1 bed.
Junior King Suite with Freestanding Tub - Non-SmokingProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV.
Double Room with Roll-In Shower - Mobility Accessible/Non-SmokingThe spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a safe deposit box, parquet floors, heating, as well as a flat-screen TV. The unit has 1 bed.
King Suite with Living AreaOffering free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite features parquet floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area, as well as a wardrobe.
Guest Reviews
8.4
Very Good
Location
Located in a quiet, picturesque village, The Croft Hotel, is lauded for its excellent positioning. Guests find the proximity to Rockcliffe Hall, the Croft Race Circuit and the ease of access from the main A road particularly convenient. The hotel's serene setting also makes it an ideal location for both business and leisure with nearby amenities and key attractions such as Teesdale Way, South Durham and North Yorkshire within easy reach.
The beautiful surroundings, coupled with the village charm, offer a tranquil retreat away from the hustle and bustle of town, yet close enough for convenience. Guests appreciate the clean, modern amenities, secure parking and thoughtfully designed interiors of the hotel.
While reviews highlight the exceptional location and the lovely, quiet atmosphere, the helpfulness of the staff is also frequently mentioned. Whether visiting friends, attending a wedding or exploring the region, The Croft Hotel offers a strategically perfect base, enhancing the overall experience for its guests.
Breakfast
Guests of The Croft Hotel, tend to speak highly of the breakfast offerings. Frequently described as excellent and delicious, the English breakfast stands out with its good quality ingredients and commendable presentation. Many guests appreciated the plentiful and tasty options, noting the substantial choices available.
Friendly and effective staff enhanced the breakfast experience, ensuring that meals were served promptly and with a pleasant demeanor. The service was often highlighted as excellent, contributing positively to the overall satisfaction.
Despite these positives, some reviews mentioned a few inconsistencies. A number of guests reported waiting times and occasions when the breakfast buffet needed replenishment. There were also comments about missing items and deviations from the menu descriptions. A few guests found the breakfast expensive and some preferred a more extensive self-service option.
Overall, while there were minor setbacks, the consensus pointed towards a very good breakfast experience with many guests enjoying the variety, quality and service provided at the hotel.
Dinner
At The Croft Hotel, guests have shared a mixed yet generally positive dining experience. Many reviews highlight the food as good, fresh and tasty with some guests describing their meals as amazing, beautiful and superb. The evening buffet comes highly recommended, praised as excellent by visitors. The service also receives accolades for being great and accommodating, contributing to an enjoyable dining atmosphere.
However, some reviews note that the evening dinner service can be poor or inconsistent and the menu, though interesting, is sometimes considered limited and pricy. While some found the food to be lovely, others mentioned that certain meals were less than adequate or strange. Breakfast receives a nod for its quality, even though service times could improve.
Despite these few downsides, guests generally appreciate the taste and quality of the meals at The Croft Hotel, especially when paired with the friendly and welcoming staff. For those staying for a couple of nights, the dining experience offers nice food at an affordable price, making it a decent option for travelers seeking a mix of good meals and value.
Rooms
The Croft Hotel, consistently impresses guests with its spacious, tastefully decorated and immaculately clean rooms. The comfort and quality of the accommodations are frequently highlighted with many guests noting the comfortable beds and modern, well-equipped bathrooms. The shower facilities often receive special praise for being fantastic and hot. The hotel's recent renovations are apparent in the stylish and high-standard room decor, contributing to a comfortable and relaxing stay.
From large, spacious rooms to lovely, smaller rooms that are still well-appointed, the variety caters to different preferences and needs. Guests appreciate the thoughtful touches in design and the excellent use of space, even in smaller rooms. The hotel's overall ambiance, including its public areas, adds to a generally positive impression. The well-maintained cleanliness and the inclusion of nice toiletries further enhance the guest experience.
Despite a few mentions of smaller or warmer rooms, the overall sentiment towards the accommodations at The Croft Hotel remains very positive. The rooms are described as fabulous, stunning and amazing, making it a standout choice for a comfortable and enjoyable stay.
Beds
When it comes to the beds at The Croft Hotel, there is a clear consensus among guests that comfort is a major highlight. Many reviews describe the beds as comfortable with frequent mentions of very comfortable and super comfy experiences. Some even found them to be extremely comfortable, ensuring a restful night's sleep.
Guests appreciated the cozy and comfy nature of the beds with some noting the pleasant layout of the bedrooms enhancing the overall comfort. There is also a mention of the beds being huge, adding to the luxury feel of the stay. The general cleanliness of the rooms was also a positive aspect, making the environment more inviting.
However, there are a few mixed remarks. One review mentioned the bed being on a slope, which could be problematic for some, while another mentioned the firmness of the mattress. Additionally, the configuration of some double beds as two singles pushed together received feedback regarding the mattress toppers moving.
Despite these few drawbacks, the beds at The Croft Hotel, have received high praise overall, combining great value for money with cozy and comfortable accommodations, ensuring guests leave with a positive impression.
Cleanliness
The Croft Hotel boasts an impressive standard of cleanliness that has left a positive impact on its guests. Many reviews highlight the overall cleanliness and tidiness of the hotel, describing the rooms as very clean, tidy and comfortable. Guests appreciate the modern and well-equipped facilities, as well as the clean, spacious rooms and bathrooms. The property is described as both lovely and exceptionally clean, creating a comfortable and welcoming environment.
Guests frequently mention how impressed they were upon arrival with the beautiful and clean state of the hotel. Many noted that the staff were not only helpful but also maintained the cleanliness of the rooms diligently. The hotel's cleanliness extends beyond the rooms with a clean environment maintained throughout the premises, contributing to a calm and comfortable stay.
Though there were a few mentions of isolated incidents of uncleanliness, such as dirty carpets and a misplaced crisp, the overwhelming majority of comments praise the hotel's dedication to cleanliness. Coupled with positive remarks about value and facilities, The Croft Hotel stands out as a clean and comfortable choice for travelers.
Staff
At The Croft Hotel, guests can expect to be greeted by an exceptionally friendly and welcoming team. Visitors frequently describe the staff as not only professional and hard-working but also notably kind and attentive. Whether at reception, the bar or the restaurant, the service is consistently recognized as excellent.
Particular mention is given to individuals like Sophie and Laura on reception, who left a lasting positive impression on guests. The staff's dedication to ensuring a pleasant stay is evident with many willing to go above and beyond to cater to guests' needs, often bending over backwards to provide exceptional service.
While overall feedback is overwhelmingly positive with descriptions of staff being lovely, polite and dog-friendly, there are occasional remarks about inconsistencies in responsiveness, especially during busy periods. Despite occasional moments of staff appearing stretched, their commitment to maintaining a high level of service still shone through.
In summary, visitors can anticipate a warm and professional experience at The Croft Hotel, supported by a staff celebrated for their friendliness and helpfulness.
Business
The Croft Hotel, offers a commendable stay for business travelers with its strategic location, praised repeatedly for being ideal for work and business activities. Guests have positively noted the hotel’s cleanliness and its efficient parking facilities, which meet the expectations of those on business trips. The staff is described as friendly and accommodating, even going the extra mile to print paperwork for guests.
The hotel’s setup works well for solo travelers due to its convenience and supportive environment. However, some logistical aspects could use improvement, such as the breakfast service starting at 7:30 AM, which may be considered late for early risers or those with early meetings.
While the overall impressions are positive, the room allocation process might need better management, as there were instances of guests not receiving the requested ground floor accommodations, which could be problematic for those with mobility issues. Nevertheless, the hotel’s merits make it a favorable option for business travelers.
No, The Croft Hotel doesn't have any pool.
No, a spa isn't available at The Croft Hotel.
No, The Croft Hotel doesn't allow dogs.
No, parking facilities aren't available at The Croft Hotel.