The Roppongi Motel is widely lauded for its prime and highly convenient location. Guests appreciate its proximity to key landmarks, including the county government and city center and the ease of access to various amenities such as shops, eateries and a tourist market. The motel also offers free bicycle rentals and has on-site parking, adding to its accessibility. Despite a minor critique of a staff member's attitude, the motel's location is seen as a significant advantage.
Breakfast at Roppongi Motel garners generally positive feedback with a buffet-style offering that includes both Chinese and Western dishes. Items like rice porridge, vegetables, egg pancakes and black tea are commonly appreciated. Even in the face of an egg shortage, the portions remain generous and the environment pleasant, thanks to a friendly cook. While some guests desire more variety, the traditional offerings satisfy many and the availability until 11 o'clock caters to late risers.
When it comes to the rooms, cleanliness and size frequently receive praise. The rooms are clean, spacious and feature comfortable beds conducive to a restful night's sleep. A large bathtub in some rooms is appreciated for relaxation. However, concerns about the smell of smoke, poor sound insulation and bathroom issues detract from the experience for some guests. The discrepancies between room descriptions and actual conditions, such as awkward air conditioner placement and water splashing outside the shower, are also noted.
Cleanliness in general sees mixed reviews. Many guests find the rooms clean and tidy with some even giving perfect scores for cleanliness. However, a range of issues, from poor floor maintenance and presence of insects to mold and unpleasant odors in the bathroom, are concerning for several guests. Improved cleaning protocols, especially in bathrooms, would significantly elevate the overall comfort.
The staff consistently receive high marks for their friendly, proactive and attentive service. Front desk personnel are especially noted for their politeness and positive attitude, contributing to the guests' overall satisfaction when complemented by other aspects like a good breakfast.
Parking is another area with mixed reviews. The convenience of on-site parking is appreciated, though some mention the space being narrow. Despite these remarks, the availability of a garage is seen as a welcoming convenience, although finding parking nearby might require a short walk.
In summary, the Roppongi Motel's prime location, decent breakfast, clean and comfortable rooms, friendly staff and on-site parking are the highlights that contribute to a positive stay. Addressing issues with room maintenance, cleanliness quirks and some parking concerns could further enhance the guest experience.