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Summary of reviewsThe Holiday Inn Brookfield - Milwaukee by IHG receives generally positive reviews from guests, particularly in areas such as location, staff, and accommodations. The hotel's strategic position near major routes and a variety of dining and shopping options makes it a convenient choice for travelers, providing easy access to downtown Milwaukee and surrounding attractions.
Guest interactions with the hotel's staff are frequently praised, with particular mentions of the friendly and helpful front desk personnel contributing to a pleasant experience. This welcoming atmosphere is complemented by the comfortable and spacious rooms, which are often highlighted for their cleanliness and inviting beds. While the overall condition of the rooms is commendable, some minor issues such as malfunctioning appliances and occasional maintenance concerns persist.
Cleanliness at the Holiday Inn Brookfield is noted positively in many instances, with guests lauding the well-maintained rooms and attentive cleaning staff. However, certain areas like hallways and the pool have been noted for lacking in cleanliness, affecting the otherwise favorable perception.
Guests also express varied opinions about the breakfast arrangement, with a shift to partnering with a nearby IHOP restaurant creating mixed feelings. While some appreciate the convenience of dining options and discount coupons, others miss an inclusive breakfast model.
The family-friendly atmosphere of the pool contributes to its appeal, offering a warm and fun space for children despite occasional cleanliness and operational issues.
Overall, the hotel largely succeeds in providing a comfortable stay and an inviting environment, bolstered by its friendly staff and convenient location. Improvements in specific areas could further enhance guest satisfaction and elevate the overall experience.
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