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Summary of reviewsHotel Zenit Neum is highly regarded for its prime location, offering direct beach access and stunning seaside views that enhance the overall guest experience. Located in the vibrant city of Neum, the hotel is close to numerous activities, dining options and entertainment venues, making it an attractive destination for those seeking a relaxing getaway with plenty of nearby attractions.
Guests consistently praise the hotel's breakfast and dinner offerings, describing them as tasty, hearty and of high quality. The breakfast buffet is noted for its diversity, despite occasional critiques about the lack of fresh produce. Similarly, dinners receive commendations for their delicious and varied selections, although some suggest room for improvement in drink options and meal variety.
The rooms at Hotel Zenit Neum present a mixed experience. They are generally spacious with comfortable beds and clean linens. However, many guests note the absence of amenities like air conditioning and refrigerators, outdated furniture, poor lighting and issues with cleanliness and maintenance. The bathrooms particularly need major renovations due to mold and old-fashioned decor.
Cleanliness throughout the hotel is a point of contention. While some guests find the rooms and pool areas satisfactorily clean, others report issues such as dirty bathrooms, dusty corners and trash on the beach. The hotel staff, particularly the cleaning crew, earn positive feedback for their friendliness and professionalism, contributing to a generally pleasant stay despite some cleanliness concerns.
The hotel's Wi-Fi service draws considerable criticism for its poor or non-existent signal in rooms, functioning reliably only in central areas. This can be a significant inconvenience for travelers who need stable internet access.
The pool is a popular feature, appreciated for its quality, although its limited hours and certain maintenance issues are noted. The beach access is another highlight, though the area can be overcrowded and sometimes dirty with additional costs for sunbeds and umbrellas, which detracts slightly from the experience.
The bedding receives mixed feedback with many guests finding the beds comfortable, but there are also complaints about old and dirty conditions.
In summary, Hotel Zenit Neum boasts a fantastic location with great views and convenient beach access. The dining experiences are generally positive and the staff is often praised for their helpfulness. However, some aspects like room conditions, cleanliness, Wi-Fi and beach overcrowding could use significant improvements to fully meet modern guest expectations.
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