Accessible HotelSummary of reviews related to the 'Accessible' categoryDe Vere Horsley Estate presents a mixed experience for guests with disabilities, emphasizing some positive aspects despite several concerns. The hotel staff show commendable attentiveness, often going out of their way to find more accessible rooms when needed, which reassures guests with mobility issues. There are dedicated facilities such as disabled parking, grab rails, ramps and excellent disabled access, which make it generally accessible.
However, there are some areas requiring improvement. The reception and main building are not very accessible and the absence of a lift poses challenges, particularly for those needing assistance to the first floor. Some grab rails were reportedly unstable, affecting their safety and usability. Specific amenities were not on par with those previously offered and the accessible options were not always well communicated. Despite these drawbacks, the overall accessibility, flat terrain and helpful staff make it a suitable choice for many guests with limited mobility, promising ease of movement and support.
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