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Summary of reviewsThe Comfort Inn & Suites receives favorable reviews for its convenient location, making it an ideal choice for both business and leisure travelers. Its strategic positioning provides easy access to major roadways, local venues such as the State Fair Grounds, and a variety of dining options, ensuring guests find the location advantageous during their stay.
Guests generally express satisfaction with the breakfast offerings, which include items like mini omelets and waffles. The food is often described as good and delicious, with the attentive and friendly staff enhancing the breakfast experience. While some guests suggest improvements to the selection and timing, the overall sentiment reflects that the breakfast is a positive aspect of the hotel.
The hotel's rooms are noted for their cleanliness and comfort, particularly the beds, with many appreciating the modern decor and spacious layout. Although there are occasional reports of cleanliness lapses and maintenance needs, most feedback affirms a satisfactory experience in terms of room quality.
Cleanliness throughout the hotel presents a mixed picture. While many guests note clean environments and friendly staff, there are notable cleanliness concerns that detract from an entirely positive experience. Issues such as dust, unpleasant smells, and signs of pet residue have been reported, especially during ongoing renovations. Nevertheless, parts of the property maintain high cleanliness standards, suggesting potential for improvement.
The staff at Comfort Inn & Suites receive consistent praise for their exceptional service. Described as friendly, kind, and accommodating, the staff members, including noted individuals like Randy, Ryan, and Marcia, are recognized for their professionalism and helpfulness. This level of service significantly enhances the guest experience, making it a highlight of the stay.
Overall, Comfort Inn & Suites provides a generally positive experience, with its location, breakfast, and staff service standing out as particular strengths. While there are areas for improvement, particularly in cleanliness, the hotel's positive attributes are greatly appreciated by its guests.
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