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Crowne Plaza Dubai Festival City

Dubai , Po Box 7185 Dubai (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCrowne Plaza Dubai Festival City is a top-rated five-star hotel that offers exceptional facilities and services. The hotel boasts a beautiful location with exceptional views of the Dubai Creek and skyline and it is conveniently connected to Festival Mall. The breakfast and dinner receive high marks for their superb quality and the hotel staff is exceptionally friendly and welcoming. The rooms offer a comfortable stay with great views and good amenities and the hotel is fantastic for those looking for a clean and comfortable stay. The pool area is stunning and well-maintained and the hotel offers convenient and secure parking options. Additionally, the hotel is family-friendly with a kids-friendly atmosphere and accommodating early check-in and late checkout requests. Overall, Crowne Plaza Dubai Festival City provides a high-level experience that exceeds expectations and earns its true five-star rating.
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Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Children's Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Heated Pool

Room Types

1 King 1 Bedroom Suite Waterfront View This air-conditioned Superior King Suite features panoramic views of the city. It offers a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

Standard Room This air-conditioned Superior Double Room features a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

2 Twin Beds Standard Waterfront View This air-conditioned Deluxe Twin Room features views of the creek. It offers a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

1 king Bed Standard This air-conditioned Superior Room features views of the city. It offers a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

1 King Bed Premium Waterfront View Overlooking the historic Dubai Creek, the 45 sqm room features contemporary design.

2 Twin Beds Standard This air-conditioned Superior Twin Room features views of the city. It offers a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

1 King Bed Standard Waterfront View This air-conditioned Deluxe King Room features views of the Dubai creek. It offers a seating area, a flat-screen TV, a desk, ironing facilities and a mini bar. The bathroom is fitted with a shower, bath and offers free toiletries and a hairdryer.

Standard Waterfront View Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as lake views.

About Crowne Plaza Dubai Festival City

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Guest Reviews

8.8

Excellent

Location

Crowne Plaza Dubai Festival City boasts a beautiful location, situated close to Dubai International Airport and offering exceptional views of the Dubai Creek and skyline. The hotel has a direct connection to Festival Mall, making shopping a delight for guests. With its convenient location, the hotel offers easy access to great restaurants, a gym and spa facilities. For those looking for a break between long haul flights, the location is perfect with the hotel being quite close to the airport. The hotel is also excellent for families with its location being conducive to family stay. There is a walkway on the seafront facing the hotel with restaurants close by. Some guests found its location ideal for a 24-hour stay as the hotel is walkable to the Festival Mall with all its movie theaters, restaurants and shops. Others, however, felt it was a bit far from the city center and everything requires a taxi ride. Despite a few negative reviews about the location, the majority found the location to be perfect and convenient, connected to the mall and easily accessible.

Breakfast

The breakfast at the Crowne Plaza Dubai Festival City receives mostly positive reviews from guests. Many guests praise the prompt service and plentiful, tasty food. Some highlight the reasonably good variety of continental and Asian items, while others describe it as superb and excellent. The restaurant's terrace with views of the city and Creek, is a favorite spot for breakfast. However, some guests feel that the breakfast area is too small, resulting in a frantic and unpleasant experience. A few guests also suggest that the breakfast could have more variety, as it could become boring after a few days. Overall, the breakfast at Crowne Plaza Dubai Festival City receives positive reviews from guests.

Dinner

According to guest reviews, dining at the Crowne Plaza Dubai Festival City was a delight. The breakfast and dinner received high marks for their superb quality. Guests who chose the half board option had the opportunity to dine at the nearby Intercontinental and were amazed by the vast selection and luxurious environment. Prompt room service was also noted. While there were a few negative comments regarding inexperienced staff and the small size of the restaurant compared to the hotel, the overall dining experience was enjoyable with delicious food. Plus, for those looking for a truly 'шикарный ужин' (luxurious dinner), the nearby Intercontinental is a must-visit.

Rooms

The rooms at Crowne Plaza Dubai Festival City have received mixed reviews from guests, but the positive comments stand out. Many guests have praised the large and spacious rooms with comfortable beds and great views of the water, downtown Dubai and even the Burj Kalifa. Despite some complaints of bad smells and not enough space, cleanliness is generally rated highly. The hotel staff also seem to be accommodating with requests for room upgrades, early check-in and late checkout being granted. Overall, the rooms offer a comfortable stay with great views and good amenities.

Cleanliness

The Crowne Plaza Dubai Festival City is a fantastic hotel for those looking for a clean and comfortable stay. Guests have praised the hotel for its attention to environmentally-friendly practices, such as offering drinking water in glass bottles. The housekeeping team is described as excellent with guests raving about how they kept their rooms impeccably clean every day. The hotel's facilities are generally very clean with many guests noting how tidy and well-maintained everything was. Some guests did have minor complaints about cleanliness, such as some chairs on the terrace having bird droppings or a jammed faucet in the basin. However, overall, cleanliness is a strong point for this hotel. Additionally, guests have noted how nice the rooms are and how amazing the pool area is.

Staff

The Crowne Plaza Dubai Festival City boasts exceptionally friendly and welcoming staff with great customer service and top-class service throughout the hotel. Guests praised the staff's professionalism and willingness to go out of their way to assist with special mentions for individuals such as Mr. Vencent at the restaurant and receptionist Quadri Rupak. The hotel's guest relations managers are attentive and the young and cheerful restaurant staff were exceptionally good at attending to guests' requirements. The staff's kindness and helpfulness were highly appreciated and housekeeping received high accolades for keeping rooms super clean. Guests enjoyed the staff's multilingual capabilities with many speaking English, Arabic and Russian. Overall, the hotel staff received high praise for their exceptional service and hospitality.

Pool

The Crowne Plaza Dubai Festival City boasts a stunning pool area that has received high praise from guests. With several pools to choose from, including a heated pool and children's pool, there is something for everyone. The expansive pool area provides a lovely setting for relaxation and the pool view is a highlight for many. Guests rave about the well-maintained facilities, which include jacuzzis and a solarium. The new year's eve arrangements were excellent, too. Additionally, the hotel's location is convenient with direct access to the mall and nearby restaurants and it is not far from the Gold and Spice Souks. Overall, the pool at this hotel receives high marks from happy guests.

Parking

The Crowne Plaza Dubai Festival City offers convenient and secure parking options for guests arriving with their own vehicles. The hotel provides covered and underground parking spots with valet service available for added convenience. Guests also appreciated the option of having breakfast included with valet parking. However, some guests noted the lack of a shuttle service and one guest had some difficulty with obtaining their car key from the control room. Overall, the parking at the hotel received positive reviews.

Family

If you are looking for a family-friendly hotel in Dubai, Crowne Plaza Dubai Festival City could be an excellent choice. The hotel offers a spacious room for a comfortable family stay. Additionally, it has a kids-friendly atmosphere with a free hour of playtime in the indoor kids' room and an outdoor playground. Moreover, the property is conveniently located close to Festival City Mall, which has everything for kids and adults, including restaurants, cinema and shops. The hotel also accommodates early check-in and late checkout requests, making it perfect for a leisure trip for families and friends. The staff is friendly and helpful and guests have only positive things to say about them. Overall, Crowne Plaza Dubai Festival City is a great hotel for those who are looking for stay and play options for young children and value for money when traveling with family and friends.

5 Star

The Crowne Plaza Dubai Festival City hotel is a top-rated five-star hotel with exceptional facilities and services. The staff provide top customer service care and go above and beyond to make special occasions, such as birthdays, perfect. The hotel is excellent value for money and offers superb amenities, including complimentary coffee, tea and alcoholic cocktails during specific times of the day. Guests rave about the friendly and attentive staff, particularly at the delicious breakfast buffet, which has a terrace with fantastic views of the city and Creek. The hotel is also conveniently connected to a mall, making shopping and dining easily accessible. Overall, the hotel provides a high-level experience that exceeds expectations and earns its true five-star rating.

Yes, Crowne Plaza Dubai Festival City has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Crowne Plaza Dubai Festival City.

No, Crowne Plaza Dubai Festival City doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Dubai Festival City.

Yes, Crowne Plaza Dubai Festival City has a gym.

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