Holiday Inn Express Dundee by IHG

Dundee 56.45992000, -2.96728100 , 41 Dock Street (Show on Map)
8.3
Very Good


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Summary of reviewsThe Holiday Inn Express Dundee by IHG, consistently receives high praise from guests for various aspects of its services and facilities, making it a top choice for visitors to the region. The hotel's prime central location is highly acclaimed, offering easy access to key attractions such as the V&A Museum, RRS Discovery and the Tay Bridge. Guests appreciate the convenience of nearby public transportation and the picturesque views, especially from higher floors overlooking the Tay Bridge and the waterfront. Parking facilities connected to the hotel further enhance the overall guest experience.

Breakfast at the hotel is generally well-regarded, boasting a variety of hot and cold options including a full English breakfast and healthier choices like yogurt and berries. Compliments are given to the freshness and quantity of the food, though there are minor notes on repetitiveness and occasional temperature issues. The breakfast staff is praised for their accommodating nature, adding to the overall positive dining experience.

Dinner services receive mixed reviews; while some guests find the food nice, reasonably priced and good value for money, others find the menu limited and basic. The bar area's relaxed atmosphere and the helpfulness of staff are appreciated, though there are occasional reports of long waiting times and cold meals. Overall, improvements in menu variety and service consistency could enhance the dining experience further.

Guest reviews highlight the rooms for their spaciousness, cleanliness and comfort with many noting the comfortable beds and the high standards of upkeep. The tranquil atmosphere of the rooms ensures a peaceful night's sleep and the beautiful views add to their charm. However, occasional concerns are raised about room size, temperature control and noise from the main road.

Cleanliness is a strong point for the hotel with rooms and common areas frequently described as spotless and well-maintained. Despite a few mentions of maintenance issues, the hotel's high standards of hygiene contribute to a comfortable and welcoming environment.

The hotel staff garners significant praise for their friendliness, professionalism and willingness to assist with any requests, enhancing the overall guest experience. Specific individuals receive commendation for their exceptional service and the staff's adherence to COVID-19 guidelines is noted positively.

The hotel's free WiFi generally provides reliable and fast internet access, although some guests have encountered occasional connectivity issues. Parking is another highlight with convenient and accessible facilities contributing to the hotel's overall appeal. Despite a few challenges with signage and communication regarding parking fees, the affordability and safety of the parking options are appreciated.

For families, the hotel offers a welcoming environment with family-friendly facilities and a positive atmosphere. The central location is convenient for accessing dining and entertainment options, making it a good choice for short family trips.

Guests looking to enjoy the vibrant nightlife of Dundee will find the hotel's location advantageous with close proximity to restaurants, pubs and clubs providing an ideal base for evening outings. While some noise from traffic and seagulls is noted, the overall convenience outweighs these minor disturbances.

The beds at Holiday Inn Express Dundee receive high marks for comfort, leading to restful sleep for guests. Issues with bed firmness and size are occasionally mentioned, but the majority of guests find the beds comfortable and the rooms clean and cozy.

In summary, the Holiday Inn Express Dundee excels in location, cleanliness and staff service, providing a comfortable and convenient stay for visitors seeking to explore the heart of Dundee. While there are minor areas for improvement, the hotel's overall value and amenities make it a reliable choice for both business and leisure travelers.
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Hotel with Parking
This hotel provides parking facilities for guests staying at the property.

EV charging stations  


Accessible Hotel
This hotel has dedicated accessible twin and double rooms. Accessible parking is available in a nearby car park with a connecting walkway to reception. Accessible rooms include wet rooms with raised toilets, handrails, and pull-down shower seats.

3-Star Hotel
Situated in the heart of the city centre, this hotel offers affordable rooms with modern amenities. Some rooms offer views of the River Tay, and guests can enjoy a complimentary Express Start breakfast.

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Room Types
Standard Room with Free Hot Breakfast Each modern room features a satellite TV and en suite facilities.

Standard Double Room with Single Sofa Bed and Free Hot Breakfast Each modern room features a satellite TV and en suite facilities.

Double Room with Free Hot Breakfast - Accessible Each modern room features a satellite TV and en suite facilities.

Standard Twin Room with Free Hot Breakfast Each modern room features a satellite TV and en suite facilities.

Standard Twin Room with Free Hot Breakfast - Accessible The twin room features a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a walk-in shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
The Holiday Inn Express Dundee by IHG, receives high praise for its exceptional location, making it an ideal choice for those looking to explore the heart of Dundee. Situated centrally, the hotel offers easy access to a multitude of dining options, shopping centers and major attractions like the V&A Museum, the RRS Discovery and the Tay Bridge. Public transport is conveniently nearby, including the train and bus stations, which are just a short walk away.

Guests appreciate the beautiful views from the hotel, particularly from higher floors overlooking the Tay Bridge and the waterfront. The proximity to the river adds to the appeal, providing picturesque walks along the docks and the city.

The central positioning of the hotel makes it perfect for both short stays and longer visits, whether you are in Dundee for shopping, sightseeing or attending events at venues like the Caird Hall. The convenience of having parking facilities directly connected to the hotel further enhances the overall stay experience.

Overall, reviews highlight the hotel's modern amenities, cleanliness and the friendly, helpful staff, making it an excellent value for money. The combination of a prime location and comfortable accommodations makes the Holiday Inn Express Dundee a top pick for visitors.

Breakfast
The breakfast offerings at the Holiday Inn Express Dundee by IHG, have garnered largely positive feedback from guests. Many highlight the variety and quality available with a range of hot and cold options including a hearty full English breakfast, fresh croissants and healthy choices such as yogurt and berries. Guests appreciate the good selection of items, frequent replenishments and the overall value of having breakfast included in the room rate.

Specific positive remarks mention the freshness, the ample quantities and the accommodating nature of the breakfast staff. Gluten-free and dairy-free options are available upon request, adding to the inclusive nature of the service. However, there are some areas noted for improvement. Some guests mentioned the repetitiveness of the menu and the occasional temperature issues with the hot food. The quality of the coffee and juices received mixed reviews with some guests finding them subpar.

Issues such as limited vegetarian options, basic presentation and occasional cleanliness concerns were noted by a few reviewers. Despite these minor drawbacks, the general consensus remains that the breakfast offers a satisfying start to the day, enriching the overall guest experience at the hotel.

Dinner
Holiday Inn Express Dundee offers a mixed dining experience for its guests. While some have been very satisfied with their dinner, commending the food for being nice, reasonably priced and good value for money, others have found the meal selection to be limited and basic, expressing a desire for a more extensive and varied menu. The bar area is appreciated for its relaxed and inviting atmosphere and staff have been noted for their helpfulness, especially in accommodating dietary requirements.

However, there have been some drawbacks reported. Instances of long waiting times, incomplete orders and occasionally cold meals have marred the dining experience for some. The hotel has also faced challenges such as limited food choices during kitchen renovations and disruptions like noise from other guests.

Overall, while the Holiday Inn Express Dundee provides a fairly decent dining option with some highlights, it could benefit from expanding its menu and improving the consistency of its service.

Rooms
Holiday Inn Express Dundee by IHG, receives positive feedback from guests, particularly regarding the rooms. Many highlighted the spaciousness and cleanliness with several guests describing their rooms as spotless and tidy. The comfort of the rooms was frequently mentioned with numerous reviews noting that the beds were comfortable, the rooms cozy and all necessary amenities provided.

The views from the rooms, especially those overlooking the River Tay, were also praised. Some guests mentioned enjoying a peaceful night's sleep due to the quiet atmosphere of the rooms. The standard of cleanliness was consistently high with numerous guests appreciating the well-maintained and fresh rooms. Efficiency in check-in also stood out positively.

However, there were some criticisms. A few guests found the rooms too small or dark, while others experienced issues such as a musty smell, wet carpets and occasional maintenance problems like a clogged sink or faulty remote control. Noise from the main road was a concern for some and there were mentions of rooms being either too hot or cold with inconsistent room temperatures.

In summary, while the rooms at the Holiday Inn Express Dundee are generally well-received for their cleanliness, comfort and spaciousness, occasional issues with room size, temperature control and noise were noted by some guests. Despite these minor drawbacks, the hotel offers a pleasant stay with excellent views and a high standard of room upkeep, making it a reliable choice for travelers.

Beds
Holiday Inn Express Dundee by IHG, receives a significant amount of praise for its beds, frequently described as comfortable, very comfy and excellent. Many guests highlighted the experience of restful and pleasant sleep, attributing it to the soft pillows and the range of pillow options available. The cleanliness of the beds and the rooms, along with the overall comfort afforded by the bedding, enhances guests' stay.

However, there are a few areas of concern. Some guests noted that the beds can occasionally feel too soft or too firm, sometimes leading to discomfort and back issues. Specifically, the double beds were often criticized for sagging in the middle, indicating worn-out mattresses in some rooms. Additionally, the size of the beds, particularly the small double beds provided in some rooms, was found unsuitable by taller guests or couples, creating a cramped sleeping arrangement.

In summary, while the beds at Holiday Inn Express Dundee generally deliver a comfortable night's sleep, potential areas for improvement include addressing mattress firmness and replacing sagging or small beds to accommodate all guests better.

Cleanliness
The Holiday Inn Express Dundee by IHG, generally receives high praise for its cleanliness. Guests frequently describe the rooms and common areas as very clean, tidy and spotlessly maintained. Many highlighted the hotel's high standards of hygiene, noting that both the entire hotel and individual rooms were fresh and well-kept. The bedding and towels were often cited as immaculate and the environment throughout the hotel was commended for being clean and welcoming.

However, there were occasional mentions of maintenance issues, such as loose bathroom fixtures and a musty smell in some rooms. Despite these infrequent criticisms, the majority of reviews were overwhelmingly positive with guests feeling confident in the hotel's cleanliness and comfort. Overall, the Holiday Inn Express Dundee stands out for its exceptional housekeeping and adherence to cleanliness standards, making it a reliable choice for a comfortable stay.

Staff
The reviews for Holiday Inn Express Dundee by IHG, highlight a consistently positive experience with the hotel staff. The staff is described as very friendly, helpful and professional. They are frequently complimented for their welcoming and accommodating nature, making guests feel at home from the moment they arrive. The front desk staff, including individuals like Sarah and Lorraine, receive specific praise for their efficiency, politeness and willingness to assist with any requests.

Guests appreciate the attentive service provided throughout their stay with many noting that the staff went above and beyond to ensure comfort and satisfaction. This includes helpful guidance on parking, providing extra beds and offering local information. The hospitality extends to the breakfast area, where staff maintain cleanliness and supply. Even specific employees, such as the IT manager and the chef, have been highlighted for their friendliness and excellent service.

Negative mentions are minimal with a few isolated incidents of staff appearing stressed or unhelpful. However, these do not overshadow the overwhelmingly positive feedback regarding the staff's friendly demeanor and efficient service. The hotel's commitment to COVID-19 guidelines is also noted, contributing to a safe and pleasant stay for all guests.

Overall, the staff at Holiday Inn Express Dundee earns high praise for their courteous, cheerful and supportive approach, significantly enhancing the guest experience.

Wi-Fi
Holiday Inn Express Dundee offers WiFi that is generally reliable and fast with strong coverage throughout the hotel including the rooftop terrace restaurant. Free internet access is provided, making it convenient for guests across different areas of the premises. Many guests found the WiFi connection to be good, secure and fast, ensuring a smooth online experience. However, some reviews highlighted occasional problems, such as difficulty connecting, frequent disconnections and poor reception in certain rooms. Despite a few issues, the majority of guests experienced solid and satisfactory WiFi during their stays.

Parking
Convenient parking options are a highlight for many visitors to the Holiday Inn Express Dundee. Guests frequently mention the accessibility and convenience of the nearby multi-story car park, which is just a short walk from the hotel and even connected by a walkway on the third floor. The parking is described as safe, reasonably priced and especially welcoming for those with disabilities. Despite the need to pay for parking, which some found a bit of an inconvenience or unexpected due to a lack of clear initial information, many reviewers appreciated the overall affordability, noting it as cheap or affordable compared to other city center options. The ease of getting in and out of the car park, even amidst occasional roadworks and the guidance from hotel staff are other positive points noted.

However, a few guests noted challenges, especially with finding the parking entrance, dealing with roadworks or the added parking costs, suggesting that clearer signage and better communication regarding parking fees could improve the experience. The presence of convenient eateries nearby and the hotel's city center location also contribute positively to the overall convenience factor.

Family
The Holiday Inn Express Dundee offers a welcoming environment for families with many visitors highlighting its family-friendly facilities. Guests particularly appreciate the availability of family rooms, which include amenities such as comfortable sofa beds and bathtubs. While some noted that converting the sofa into a bed reduces valuable room space, this didn't overshadow the overall positive experience. The hotel ensures safety and comfort, accommodating even the smallest of travelers, as evidenced by positive mentions from those traveling with newborns and young children.

The breakfast service is a hit among children, adding to the overall family-friendly atmosphere. The hotel’s location is another strong point, being conveniently close to eateries and other hotels, which is beneficial for those traveling with children. A few guests observed the presence of multiple families during their stay, reinforcing the hotel’s reputation as a great choice for family vacations.

Despite a minor complaint about noise from a fan, the overall sentiment is that the hotel provides good value for money and is an ideal spot for a short family trip. Accessibility for families could use some improvement, but this does not detract significantly from the hotel's suitability for those traveling with kids. Guests overall found their return visits with children to be enjoyable, cementing the hotel as a reliable option for family stays.

Nightlife
Holiday Inn Express Dundee proves to be an ideal spot for those looking to immerse themselves in the vibrant nightlife scene of Dundee. With its central location, guests find themselves perfectly positioned to explore nearby restaurants, pubs and night bars without the need to drive. The hotel offers good rooms that are clean and modern, providing a comfortable retreat after a night on the town.

Families will also appreciate the convenience of having dining options close by. While many guests enjoy the bustling nightlife and the selection of nearby clubs, some note that the location can get quite noisy in the evenings, particularly due to traffic and the ever-present seagulls. Despite this, the overall experience tends to be positive with guests appreciating the hotel's proximity to nightlife spots and the enhanced convenience it brings for a fun night out.

3 Star
Holiday Inn Express Dundee offers a pleasant stay for budget-conscious travelers. Located conveniently close to restaurants and attractions in central Dundee, this hotel provides good value for money. As a three-star establishment, it delivers a standard experience with sufficient services and amenities that meet expectations for this class of hotel.

Guests consistently noted the clean and comfortable rooms, complimenting the modern aspect of the accommodations despite them being a bit outdated. The hotel delivers a good balance of comfort and value, making it a solid choice for an overnight stay. While some have experienced better facilities in other three-star hotels, the general quality of the stay here often surpasses that of other chain hotels.

Overall, the Holiday Inn Express Dundee lives up to its reputation within the IHG Hotel network, offering a pleasant experience characterized by four-star service despite its three-star rating. This makes it a good option for travelers seeking a budget-friendly yet comfortable and clean stay in Dundee.

Accessible
Holiday Inn Express Dundee, an IHG Hotel, offers numerous accessible features that make it a suitable choice for guests with disabilities. The hotel's location is notably central, providing easy walking distance to shops, museums, universities and the railway station. There is accessible, nearby parking, including free parking options for those with a blue badge.

Access to the hotel and its facilities is straightforward with lifts available to all floors, ensuring ease of movement throughout the building. Guests have reported good access from the car park to the hotel lobby with convenient parking next door linked by a walkway.

Inside the hotel, accessible rooms are available and well laid out, including thoughtful details such as shaver sockets. The hotel has lifts and ramps to facilitate access to all areas, making it convenient for disabled guests or those who cannot walk too far. Moreover, the check-in desk is located on the first floor but remains easily accessible.

For dining, the hotel offers options for vegetarians and guests requiring gluten-free breakfast, catering to various dietary needs. Overall, Holiday Inn Express Dundee combines a central location with comprehensive accessible facilities, ensuring a comfortable stay for all guests.


No, Holiday Inn Express Dundee by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Dundee by IHG.

No, Holiday Inn Express Dundee by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Express Dundee by IHG.

No, Holiday Inn Express Dundee by IHG doesn't have a gym.

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