Hotel Town Express
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Summary of reviewsHotel Town Express is highly praised for its enviable location, conveniently positioned near the civil registry and Plaza Paseo Durango. Its central proximity to downtown and main avenues makes it an accessible and comfortable choice for travelers. The combination of excellent location, favorable price-quality relationship, cleanliness and good service makes it a popular choice for those seeking a strategically positioned base to explore the area.
The rooms at Hotel Town Express are small but functional, providing a conducive space for both sleeping and dining. Guests can benefit from a 15% discount at the hotel's restaurant, although noise from the hallways, other rooms and the upstairs restaurant can be an issue. Despite some concerns with water drainage in showers and occasional cleanliness issues such as hair on the floor and moisture problems, the cozy design and convenient dining options add to the overall positive experience.
Cleanliness feedback is mixed. While some reviewers acknowledge the hotel's efforts to maintain acceptable standards, others report significant hygiene concerns, including unclean bathrooms and rooms with hair and dust. Inconsistencies in cleaning, particularly in bathrooms and bedrooms, are noted.
The standout feature of Hotel Town Express is its exceptional staff. Guest reviews consistently highlight the professionalism, attention to detail and friendliness of the staff. Reception personnel, especially Claudia, as well as room attendants and night guards, receive commendation for their warm, helpful and respectful service. The excellent staff service ensures a pleasant and comfortable stay for guests.
Despite mostly positive aspects, the beds have garnered unanimous negative feedback. Guests frequently describe the beds as hard and uncomfortable with some mattresses encased in noisy plastic and others outdated. Additionally, room conditions such as a non-functional mini split affect overall sleep quality.
Overall, Hotel Town Express provides an attractive option for travelers, particularly due to its prime location, professional staff and convenient accommodations, though room comfort and cleanliness may require improvement.
Categories
The rooms at Hotel Town Express are small but functional, providing a conducive space for both sleeping and dining. Guests can benefit from a 15% discount at the hotel's restaurant, although noise from the hallways, other rooms and the upstairs restaurant can be an issue. Despite some concerns with water drainage in showers and occasional cleanliness issues such as hair on the floor and moisture problems, the cozy design and convenient dining options add to the overall positive experience.
Cleanliness feedback is mixed. While some reviewers acknowledge the hotel's efforts to maintain acceptable standards, others report significant hygiene concerns, including unclean bathrooms and rooms with hair and dust. Inconsistencies in cleaning, particularly in bathrooms and bedrooms, are noted.
The standout feature of Hotel Town Express is its exceptional staff. Guest reviews consistently highlight the professionalism, attention to detail and friendliness of the staff. Reception personnel, especially Claudia, as well as room attendants and night guards, receive commendation for their warm, helpful and respectful service. The excellent staff service ensures a pleasant and comfortable stay for guests.
Despite mostly positive aspects, the beds have garnered unanimous negative feedback. Guests frequently describe the beds as hard and uncomfortable with some mattresses encased in noisy plastic and others outdated. Additionally, room conditions such as a non-functional mini split affect overall sleep quality.
Overall, Hotel Town Express provides an attractive option for travelers, particularly due to its prime location, professional staff and convenient accommodations, though room comfort and cleanliness may require improvement.
Family Friendly Hotel
This hotel provides simple accommodations at an affordable price. It is suitable for families looking for budget-friendly options.
Hotel with Parking
Hotel Town Express features free private parking and free on-site parking. Guests can easily access private parking facilities directly at the hotel.
Small Hotel
4-Star Hotel
Guest Reviews
Hotel Town Express boasts an enviable location, highly praised by guests for its convenience and accessibility. Positioned near the civil registry and Plaza Paseo Durango, it benefits from central proximity to the downtown area and main avenues. Guests appreciate the hotel's accessible and comfortable setting, which serves as a restful stop before continuing their travels. The combination of its excellent location, favorable price-quality relationship, cleanliness and good service makes it particularly popular. Central and easy to reach, Hotel Town Express is perfect for travelers seeking a strategically positioned base to explore the area.
Hotel Town Express offers rooms that are small but provide a conducive space for both sleeping and dining with some guests finding them very comfortable. Guests can also enjoy good food with a 15% discount at the hotel's restaurant. However, noise can be an issue as sounds from the hallway, other rooms and the restaurant upstairs can be heard. Some rooms have issues with water drainage in the shower and occasional cleanliness concerns, such as hair on the floor, as well as moisture problems leading to peeling paint. Despite these drawbacks, the cozy design and convenient dining options enhance the overall experience.
Hotel Town Express's guest reviews reveal a unanimous sentiment regarding the beds. Predominantly, reviewers describe the beds as hard with one mentioning that the mattress encased in plastic creates noise with every movement. The general consensus is that the beds are uncomfortable with several guests specifically noting issues with both regular and bunk beds. Additionally, some comments mention outdated and uncomfortable mattresses, compounding the overall discomfort in the rooms. Guests also highlighted a non-functional mini split, suggesting that room conditions might affect overall sleep quality.
The cleanliness of Hotel Town Express has received varied feedback from guests. Several reviewers have acknowledged the efforts regarding cleanliness with a few noting that the hotel maintained acceptable standards in this aspect. Positive comments about cleanliness and general orderliness of the facilities have been mentioned. However, there are significant concerns about the overall hygiene in certain areas. Guests have reported finding unclean bathrooms, filthy blankets and rooms littered with hair and dust. The consistency in cleaning standards appears to be an issue with multiple accounts of inadequate cleanliness, particularly in the bathroom and bedroom areas.
Hotel Town Express boasts an exceptional level of customer service, consistently highlighted in guest reviews. The staff's attention to detail and professionalism are noteworthy with numerous mentions of their friendly and efficient demeanor. Guests often commend the reception personnel, especially Claudia, for their warm and helpful assistance. The room attendants and night guards also receive praise for their kindness and respect. Overall, the staff at Hotel Town Express stand out for their attentive and excellent service, ensuring a pleasant and comfortable stay for all guests.
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Location
Rooms
Beds
Cleanliness
Staff
No, Hotel Town Express doesn't have any pool.
No, a spa isn't available at Hotel Town Express.
No, Hotel Town Express doesn't allow dogs.
Yes, parking facilities are available at Hotel Town Express.
No, Hotel Town Express doesn't have a gym.
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