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Summary of reviewsGlastonbury Hotel enjoys an outstanding location directly on the seafront, offering superb sea views from many rooms with large windows and balconies. Its prime position by the promenade ensures easy access to the beach, town center, nearby shops, restaurants and the pier. This scenic location, coupled with the clean and spacious rooms, comfortable beds and welcoming staff, makes it a popular choice for visitors seeking both relaxation and exploration.
The hotel’s staff consistently receive high praise for their friendliness, helpfulness and accommodating nature. They go above and beyond to ensure guests have a comfortable experience, assisting with luggage storage, room upgrades and resolving booking issues efficiently. The efforts of individuals like the pleasant female receptionist and Hamid are often highlighted, contributing positively to guests' overall satisfaction.
While the absence of breakfast services is noted and somewhat disappointing for many guests, the hotel's competitive pricing and the availability of nearby dining options help mitigate this issue. The variety of room accommodations offers mixed experiences; many guests appreciate the spaciousness, comfortable beds and stunning sea views from private balconies. Recently refurbished rooms receive positive remarks for their fresh decor and cleanliness.
However, some recurring issues, such as cleanliness and general maintenance problems, are reported. These include dirty bedding, cracked bathroom mirrors, outdated decor and noise issues. Security concerns, particularly with balcony doors and inconsistent hot water availability are mentioned as areas needing improvement. Despite these drawbacks, many guests still find their rooms comfortable and the overall experience enhanced by the beautiful sea views and the genial staff.
Cleanliness feedback is mixed with some guests describing their rooms as spotless and comfortable, praising the well-pressed sheets and tidy bathrooms. Nonetheless, other reviews highlight serious concerns like stained blankets, dirty carpets, pervasive odors and poor maintenance in communal areas.
The free Wi-Fi service offered by the hotel is a notable feature, although its performance is inconsistent. Guests report frequent connectivity issues with some having no access to Wi-Fi at all during their stay. This aspect could use improvement to meet the connectivity needs of all guests consistently.
The hotel’s proximity to the beach is a major advantage with guests frequently expressing delight over the picturesque scenery and the ease of access to seaside relaxation. The combination of stunning seafront views, tranquil atmosphere and nearby attractions makes Glastonbury Hotel a desirable destination for travelers looking for a serene beachside retreat.
Overall, while there are areas for improvement, especially in terms of breakfast services, cleanliness and Wi-Fi reliability, Glastonbury Hotel's fantastic location, friendly staff and beautiful sea views contribute significantly to a generally positive guest experience. Show more
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Categories
Hotel near The Beach
Located on Royal Parade, this hotel is close to the beach [from hotel data]. Its location provides easy access to the seafront [from hotel data].
Cheap Hotel
The Glastonbury Hotel is listed among cheap hotels in Eastbourne. Its location on Royal Parade offers a good compromise between price and convenience.
Hotel near Golf Courses
Family Friendly Hotel
Room Types
Double Room with Sea ViewThe double room provides heating, as well as a private bathroom boasting a bath. The spacious double room features a flat-screen TV, a tea and coffee maker, a wardrobe, a carpeted floor as well as sea views. The unit has 1 bed.
Family RoomThe family room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath or a shower.
Twin Room with Sea ViewThe spacious twin room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath or a shower. This twin room has a carpeted floor, heating, a flat-screen TV and sea views. The unit has 2 beds.
Single Room with Sea ViewThe single room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The unit has 1 bed.
Double Room with Sea ViewThe spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 1 bed.
Guest Reviews
6.2
Rated
Location
The Glastonbury Hotel boasts an enviable location directly on the seafront, offering superb and beautiful sea views from rooms with large windows and balconies. Many reviews highlight its prime position right by the promenade and ease of access to the beach and town center, making it convenient for both relaxation and exploring local attractions. Guests frequently mention the hotel’s excellent proximity to shops, restaurants and the pier. The combination of its fabulous seaside views and the clean, spacious rooms ensure a comfortable stay. Friendly staff and competitive pricing further enhance the overall experience, making it a well-regarded choice for visitors.
Breakfast
The Glastonbury Hotel seems to leave guests with mixed feelings when it comes to breakfast services or rather, the lack of them. A noticeable absence of dining facilities for breakfast or lunch is a consistent point of feedback. Many reviews highlight the non-availability of breakfast, noting that no food is offered at all within the hotel premises. Some guests were surprised by this absence, especially since breakfast services were not reinstated even after reductions in COVID-19 restrictions. While the lack of breakfast options might be factored into the lower room rates, it remains a disappointment for those expecting morning meals included in their stay. Guests are instead left to explore nearby restaurants to satisfy their breakfast needs. Although the location of the hotel is appreciated, the unanimous sentiment is that having breakfast services available would greatly enhance the overall guest experience.
Rooms
Glastonbury Hotel offers a range of accommodations with mixed reviews on the rooms. Positively, many guests appreciated the room size and spaciousness, often mentioning comfortable and large beds. The highlight for many was the stunning seafront views, often enjoyed from private balconies. Several rooms had good-sized bathrooms and the occasional upgrade to larger rooms was appreciated. Recently refurbished and upgraded rooms received praise for their fresh decor and cleanliness.
However, there were several recurring issues. Cleanliness and general maintenance seemed to be common problems with reports of dirty bedding, cracked bathroom mirrors and general outdated decor. Some rooms lacked hot water, had uncomfortable mattresses and suffered from noise issues. A few guests mentioned security concerns with easy-to-open doors and non-locking balcony doors. While some appreciated their rooms overall, others found them basic, small or different from what was expected. Despite these drawbacks, the friendly reception staff and the beautiful sea views remained consistent positives through many reviews.
Beds
Glastonbury Hotel offers a variety of experiences when it comes to the comfort of its beds. A number of guests found the beds to be big, comfortable and even noted the abundance of pillows that added to a restful sleep. Positive mentions highlight clean and fresh bedding with some guests enjoying very comfortable beds accompanied by beautiful views of the sea front. Several reviews appreciate the comfy beds and describe the bed and bedding as super comfortable.
However, the feedback is not entirely consistent. Some guests reported that their beds were noisy every time they moved and others found the mattresses not very comfortable. A few guests experienced very uncomfortable beds, some even citing issues such as protruding springs. There were instances of bedding being soiled and issues with towels not being provided. Despite these occasional setbacks, many reviews commend the overall comfort of the beds, emphasizing cleanliness and the satisfactory quality of the sleep experience.
In summary, while the Glastonbury Hotel generally receives positive remarks for providing comfortable and clean beds, there are some areas that could use improvement to ensure all guests have a restful and pleasant stay.
Cleanliness
Glastonbury Hotel receives mixed feedback regarding its cleanliness. Many guests have noted that their rooms were clean, often describing them as very clean, spotless and comfortable. Clean linen, well-pressed sheets and tidy bathrooms have been frequently praised. The cleanliness of some communal areas and the helpful demeanor of the cleaning staff have also been positive points for many.
However, other reviews highlight significant concerns. Issues such as stained and soiled blankets, dirty carpets, pervasive smells of cigarettes and cannabis and unclean communal areas have been mentioned. Some guests experienced issues with towels being unusable and noticed dust and dirt throughout the hotel. Reports of hair in beds and poor maintenance of bathrooms add to the grievances.
Overall, while some guests found their rooms clean and comfortable, the general upkeep and cleanliness of the hotel appear inconsistent, impacting the overall guest experience.
Staff
Visitors to the Glastonbury Hotel frequently highlight the staff as a standout feature of their stay. Described as friendly, helpful and accommodating, the team consistently receives praise for making guests feel at ease. Whether assisting with luggage storage, providing room upgrades or addressing booking issues efficiently, the staff's commitment to service is evident. Reviews often mention specific individuals, like the extremely pleasant female receptionist and Hamid, who went above and beyond to ensure guests had a comfortable experience.
While a few reviews note concerns about professionalism and engagement, the overwhelming majority acknowledge the staff's helpfulness and polite demeanor. The reception team receives particular commendation for their welcoming attitude and efforts to assist with various needs, even going so far as to help elderly guests with TV issues.
In summary, the staff at Glastonbury Hotel are largely recognized for their friendly and supportive approach, contributing to a positive guest experience. Despite occasional criticisms, the general consensus points to a team dedicated to excellent service and hospitality.
Wi-Fi
Glastonbury Hotel offers free Wi-Fi as an added convenience, but experiences with the service have been mixed. While the inclusion of complimentary internet is a positive aspect, guests have encountered several issues. The Wi-Fi service has been described as lackluster and temperamental, often going on and off. There have been instances where the internet was down for an extended period and promises to fix it were not fulfilled. Some guests reported having no access to Wi-Fi at all. Despite these issues, the availability of free Wi-Fi remains a notable feature for those prioritizing connectivity.
Beach
The Glastonbury Hotel offers an exceptional seaside experience with its prime location right by the sea. Guests frequently praise the stunning, unrestricted views from their rooms and private balconies, highlighting the picturesque scenery of the beach and sea. The proximity to the beach, just a minute's walk away, is another major advantage, making it easy for visitors to enjoy the seaside whenever they wish.
Each seafront room provides excellent value, featuring lovely views that enhance the overall stay. Reviewers appreciate being able to hear the soothing sound of the sea at night, accentuating the hotel's tranquil atmosphere. The hotel's location is not only perfect for beach lovers but also convenient for those looking to explore The Pier, Shops and Restaurants, all just a short walk away.
Overall, the amazing location, coupled with the beautiful sea views and proximity to various attractions, makes the Glastonbury Hotel a desirable destination for travelers seeking a serene beachside retreat.
No, Glastonbury Hotel doesn't have any pool.
No, a spa isn't available at Glastonbury Hotel.
No, Glastonbury Hotel doesn't allow dogs.
No, parking facilities aren't available at Glastonbury Hotel.