Mercure Port of Echuca

Echuca -36.12546000, 144.74688700 , 465 High Street (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsMercure Port of Echuca is highly praised for its prime location, placing guests in the heart of Echuca with easy access to the historic port area, various restaurants, cafes, shops and key tourist attractions. The central positioning allows for convenient exploration on foot, making it a great base for travelers. Guests frequently highlight the excellent location, spacious and clean rooms and the friendly, helpful staff, all contributing to a comfortable and convenient stay.

Guests express mixed feelings about the breakfast services. While some enjoyed the buffet breakfast when it was available, many noted a lack of breakfast options or facilities, particularly on weekends and public holidays. Nevertheless, some guests adapted by making their own breakfast, although there is room for improvement in this area to meet guest expectations.

The dining experience also drew mixed reviews, mainly due to the on-site restaurant and bar often being closed. Despite this, guests appreciated the room service for dinner when available, praising its speed and quality. The proximity to other dining options in town provided an alternative, allowing guests to explore local eateries. Happy Hour at the bar, when operational, was a highlight for many visitors.

Rooms at the Mercure Port of Echuca are generally described as comfortable, spacious and well-appointed with modern fittings and amenities such as comfortable beds and sizable bathrooms. While some rooms were noted to be in need of refurbishment or maintenance, the overall sentiment is positive with many guests finding the rooms clean and suitable for their stay. Families particularly appreciated the room proportions and amenities like kitchenettes.

The hotel stands out for its notable cleanliness and well-maintained facilities. Rooms are frequently reported as very clean and comfortable, supported by daily cleaning services. The property’s tidy appearance adds to the overall aesthetic appeal and positive guest experience.

The staff at Mercure Port of Echuca consistently receive high praise for their exceptional service. Descriptors such as friendly, helpful, professional and welcoming are common with many guests citing specific instances of staff going above and beyond to ensure a seamless experience.

The pool area is inviting and frequently enjoyed by guests, especially during hot weather. The seating area around the pool and the well-maintained spa add to the positive experience. Although the pool area can occasionally be chilly or appear a bit dated, it remains a favorite spot for relaxation.

Parking facilities are generally appreciated, being described as easy and convenient with ample spots. Though there are minor challenges with finding a spot at times, the overall sentiment remains positive with guests valuing the onsite parking options.

Families find Mercure Port of Echuca a convenient and enjoyable place to stay with spacious rooms and a central location that is ideal for exploring nearby attractions. The hotel offers a friendly atmosphere that caters well to family needs, despite the lack of a specific kids' menu.

Comfort of the beds varies among guests with many finding them very comfortable, while others report issues with firmness or discomfort. Despite this, the overall comfort and spaciousness of the rooms, coupled with the hotel’s good location, provide a positive stay experience.

Accessibility features are mixed with good access to ground floor apartments but some challenges for guests needing to reach higher floors due to the absence of a lift. The helpful reception and the convenient location ease some of these concerns.

In summary, Mercure Port of Echuca is widely appreciated for its prime location, cleanliness, comfort and exceptional staff service, despite some areas of improvement needed in dining and accessibility. Overall, it offers a comfortable and pleasant stay, making it a solid choice for travelers visiting Echuca.
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Hotel with Parking
This hotel provides on-site parking facilities. Its location near the port enhances convenience for visitors, especially those with vehicles.

4-Star Hotel
Located within walking distance to the paddle steamers and shopping district. It features an outdoor pool and function facilities, suitable for both leisure and business travelers. The hotel is well-situated for exploring Echuca.

Hotel with Outdoor Pool
This hotel features an outdoor pool that is open from 7:30 AM to 9:00 PM and provides pool umbrellas. It also offers a hot tub and is located in the historic Port of Echuca.

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Accessible Hotel

Room Types
Classic Room This air-conditioned room features a flat-screen TV with cable channels, tea/coffee making facilities and a private en suite bathroom. Please note that there is no capacity for additional guests.

Queen Spa Suite This air-conditioned room features a flat-screen TV with cable channels and tea/coffee making facilities. The private en suite bathroom includes a shower. Please note that there is no capacity for additional guests.

Superior Room with Queen Bed and Single Bed This spacious, refurbished room features a flat-screen TV with cable channels and tea/coffee making facilities. The private en suite bathroom includes a shower. Please note that there is no capacity for additional guests.

Deluxe king bed room This spacious, refurbished room features a flat-screen TV with cable channels and tea/coffee making facilities. The private en suite bathroom includes a shower. There is no capacity for additional guests.

Superior Room with One Queen Bed and Two Single Beds The unit has 3 beds.

Standard Room The unit offers 1 bed.

Guest Reviews
8.2
Very Good
Location
Mercure Port of Echuca boasts an enviable location that places guests in the heart of the town, close to all the key attractions and conveniences. Just a short stroll from the historic port area and a variety of restaurants, cafes and shops, this hotel provides easy access to everything visitors might need. The central positioning makes it simple to explore Echuca on foot, whether it's for a leisurely walk to the river or a quick jaunt to the bakery for breakfast. Guests have highlighted the hotel’s proximity to key tourist spots and the ease of reaching the town's main hub, making it an ideal base for travelers. The excellent location is complemented by spacious, clean rooms and friendly, helpful staff, ensuring a comfortable and convenient stay.

Breakfast
The breakfast experience at Mercure Port of Echuca has received mixed feedback from guests. While some guests appreciated the buffet breakfast when it was available, many others noted the lack of breakfast options or facilities on-site. Several mentions highlight that there is no buffet breakfast on weekends and public holidays and no room service for breakfast. Additionally, the absence of breakfast services during certain periods, attributed to various reasons including COVID-19 restrictions, was a common point of dissatisfaction. Some guests even expressed disappointment at finding no breakfast despite initial expectations set by third-party booking sites. On a positive note, some guests adapted by making their own breakfast. Overall, it appears that breakfast services at Mercure Port of Echuca could benefit from increased availability and variety to meet guest expectations.

Dinner
The dining experience at Mercure Port of Echuca has received mixed reviews from guests, primarily due to the repeated closure of the on-site restaurant and bar. Many visitors have pointed out that the restaurant was often not operational, citing reasons such as staffing issues, holiday closures and lack of proper signage to inform guests of its status. This left many disappointed, having to seek dinner alternatives at nearby pubs and restaurants, which are, fortunately within walking distance and located centrally.

However, when available, room service for dinner has been praised for its speed and quality, though some found the lack of a kids' menu to be an inconvenience for families. On the positive side, guests who experienced the bar and restaurant while they were open enjoyed the meals and found Happy Hour to be quite enjoyable. Despite the inconsistencies, the hotel's proximity to other dining options provides some consolation for guests looking to explore local eateries.

Rooms
Mercure Port of Echuca offers an overall comfortable and spacious experience for its guests with rooms often described as nice, clean and well-appointed. Many visitors appreciated the large room sizes, modern fittings and well-equipped amenities including comfortable beds and clean, sizable bathrooms. Families found the room proportions suitable with some rooms including kitchenette facilities adding a touch of convenience for longer stays.

Despite these positives, there were occasional criticisms about the rooms being dated or in need of maintenance with some guests experiencing issues such as dirty passageways, low shower pressure and occasional noise disturbances from nearby areas. While several rooms were noted to be modern and very clean, others were described as tired, dark or needing refurbishment. Overall, the rooms are seen as meeting most expectations with many guests highlighting the ample space, cleanliness and comfort, making it a solid choice for accommodation in the area.

Beds
Mercure Port of Echuca offers guests a mixed experience when it comes to the comfort of their beds. Many reviewers have praised the hotel's beds as being very comfortable with some describing them as damn comfortable, super comfy and fantastic. The spacious and large rooms, often coupled with large bathrooms and lovely toiletries, add to the overall comfort of the stay. Guests also appreciated the good location of the hotel.

However, not all reviews were positive; a number of guests reported beds as being too hard or firm with mattresses sometimes described as uncomfortable or in need of replacement. Some found the beds to be very soft or dipped in the middle and there were comments on flat or hard pillows. Despite these issues, the recurring mention of comfortable and spacious rooms highlights a generally positive sentiment about the stay experience.

Cleanliness
Nestled in the heart of Echuca, the Mercure Port of Echuca stands out for its notable cleanliness and well-maintained facilities. Guests frequently describe their rooms as very clean, comfortable and well-furnished with daily cleaning services enhancing their overall experience. The property itself is characterized by cleanliness and a tidy appearance, making it an aesthetically pleasing stay.

The staff at the hotel are repeatedly described as friendly and helpful, contributing to an inviting atmosphere. The central location is also a highlight, providing convenience for its guests. Despite a few isolated complaints regarding dusty carpets and occasional odors, the general consensus points to a spotless environment with some guests even noting the pleasant, fresh fragrance in their rooms.

In summary, the Mercure Port of Echuca is widely appreciated for its commitment to cleanliness, creating a comfortable and pleasant stay for travelers.

Staff
The staff at Mercure Port of Echuca consistently receive accolades for their exceptional service from guests. Across numerous reviews, words like friendly, polite, helpful, professional and welcoming are frequently used to describe the team. Many guests specifically praised the reception staff for their courteous and accommodating approach, often noting instances where receptionists went above and beyond, such as helping with last-minute room changes and providing a seamless check-in and check-out experience. The supportive nature of the staff, even in challenging situations like system outages, stands out as a highlight. Overall, guests highlighted the friendliness and efficiency of the staff, making for a pleasant and comfortable stay at the hotel.

Pool
The Mercure Port of Echuca offers a pool area that many guests find inviting and pleasant with a terrace that complements the overall atmosphere. The swimming pool is frequently described as lovely, especially appreciated during hot weather. The seating area around the pool is praised as great and adds to the relaxation experience. Although there are a few mentions of the pool looking a bit dated and the pool area being chilly at times, guests generally find it to be a very good facility. The spa maintaining a great temperature adds to the overall positive experience. The outdoor area surrounding the pool is also highlighted for its nice surroundings, making the pool a favorite spot for both adults and kids to enjoy.

Parking
Guests of Mercure Port of Echuca generally appreciated the parking facilities provided by the hotel. Many found parking to be easy and convenient with plenty of available spots and free on-site options. Some specifically mentioned the ample parking space that was not directly exposed to the street, offering a concealed and shaded environment for their vehicles. The parking facilities were frequently described as great, excellent and fine. However, a few guests noted that parking could occasionally be hard to find and there was no guarantee for a dedicated spot. Despite these occasional challenges, the overall sentiment about the parking at Mercure Port of Echuca was positive.

Family
Mercure Port of Echuca offers a convenient and enjoyable experience for families. The hotel boasts spacious rooms with adequate bedding arrangements suitable for a family of four, including a family room with a kitchenette. Its central location makes it easy to walk to nearby shops, the port and other local attractions—ideal for families looking to explore the area. While the hotel does not provide a kids' menu, the overall amenities and proximity to dining options cater well to family needs. The ambiance is friendly and no-frills, providing a comfortable, four-star stay that many families find worth returning to.

Accessible
Mercure Port of Echuca provides mixed accessibility features for guests with disabilities. While there is good accessibility to ground floor apartments as requested by some guests, others noted challenges such as the absence of a lift, necessitating the use of stairs to reach the second floor. Despite this, the reception was described as helpful and the hotel's location offered ease of access to the nearby township. Some guests mentioned that showers could benefit from grab rails for additional support. Soundproofing and privacy issues were also highlighted for rooms facing the reception area.

Outdoor Pool
The outdoor pool at Mercure Port of Echuca receives high marks from guests for its inviting atmosphere. The pool area is well-equipped with numerous chairs and tables, providing ample seating options for relaxation. It's noted to be a friendly environment that both adults and children enjoy, making it a hit among families. Despite a minor issue with some broken umbrellas, the overall experience remains very positive with many guests appreciating the opportunity to swim and unwind by the pool.


Yes, Mercure Port of Echuca has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Mercure Port of Echuca.

No, Mercure Port of Echuca doesn't allow dogs.

Yes, parking facilities are available at Mercure Port of Echuca.

No, Mercure Port of Echuca doesn't have a gym.

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