The Glasshouse, Autograph Collection
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Summary of reviewsLocated in the heart of Edinburgh, The Glasshouse, Autograph Collection offers guests an enviable central location that is very convenient for exploring the city. Adjacent to the Edinburgh Playhouse and close to a variety of shops, restaurants and transport options including Waverley train station and an airport tram stop, it provides an ideal setting for visitors. The beautiful views of the castle and Carlton Hill add a scenic touch to the stay.
Guests have particularly praised the hotel's cleanliness and the friendly, helpful staff who contribute to a welcoming experience. Rooms are often noted as being spacious, comfortable and well-maintained. Features like balconies, bath amenities and luxurious touches such as toiletries and bathrobes enhance the stay, despite occasional mentions of "tired" decor or minor maintenance issues.
The breakfast offerings receive mixed feedback with many guests enjoying the high standard and variety of food, particularly the hot breakfast cooked to order. However, there were some complaints about service efficiency and the cost of the breakfast. Dinner service did not fare as well with critiques focusing on the lack of a proper evening restaurant and limited dining options.
Impeccable cleanliness extends throughout the hotel, significantly contributing to the positive experiences of many guests. The friendly and efficient staff receive high praise, often going above and beyond to make stays memorable. The parking facility, although a bit challenging due to its indirect access, offers secure and discounted options under a nearby shopping center, benefiting from the hotel's central location.
While most guests found the beds to be exceptionally comfortable, providing a restful night's sleep, comfort can be subjective with a few reviews noting beds and pillows being too soft or lumpy. The general consensus on the hotel’s five-star status suggests mixed feelings with some guests feeling that certain aspects, such as noise from nearby areas or lack of amenities like a stocked minibar, fall short of five-star expectations.
Overall, The Glasshouse, Autograph Collection offers a strong location, clean and comfortable rooms and friendly staff, making it a commendable choice for visitors despite some areas needing improvement.
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Guests have particularly praised the hotel's cleanliness and the friendly, helpful staff who contribute to a welcoming experience. Rooms are often noted as being spacious, comfortable and well-maintained. Features like balconies, bath amenities and luxurious touches such as toiletries and bathrobes enhance the stay, despite occasional mentions of "tired" decor or minor maintenance issues.
The breakfast offerings receive mixed feedback with many guests enjoying the high standard and variety of food, particularly the hot breakfast cooked to order. However, there were some complaints about service efficiency and the cost of the breakfast. Dinner service did not fare as well with critiques focusing on the lack of a proper evening restaurant and limited dining options.
Impeccable cleanliness extends throughout the hotel, significantly contributing to the positive experiences of many guests. The friendly and efficient staff receive high praise, often going above and beyond to make stays memorable. The parking facility, although a bit challenging due to its indirect access, offers secure and discounted options under a nearby shopping center, benefiting from the hotel's central location.
While most guests found the beds to be exceptionally comfortable, providing a restful night's sleep, comfort can be subjective with a few reviews noting beds and pillows being too soft or lumpy. The general consensus on the hotel’s five-star status suggests mixed feelings with some guests feeling that certain aspects, such as noise from nearby areas or lack of amenities like a stocked minibar, fall short of five-star expectations.
Overall, The Glasshouse, Autograph Collection offers a strong location, clean and comfortable rooms and friendly staff, making it a commendable choice for visitors despite some areas needing improvement.
Luxury Hotel
The Glasshouse is a 5-star luxury boutique hotel converted from a 170-year-old church. It features contemporary interiors, a rooftop garden, and a Snug Lounge with a collection of nearly 200 rare whiskies. Many rooms offer expansive outside space with private balconies or direct roof-garden access.
Historic Hotel
The Glasshouse hotel is housed in a building that used to be a free church for the less wealthy people of Edinburgh, built in 1846, after the original building was demolished in 1844 in order for the Waverley Station to be built. Retaining the old chapel and the Gothic facade, reworkings of the building in order to be turned into the hotel started in 2000, thus retransforming it into a renewed historical landmark for the city.
Hotel Taking Steps Towards Sustainability
The Glasshouse, Autograph Collection, takes substantial strides in preserving the environment, reflecting its commitment to responsible tourism. Keeping a vigilant eye on its carbon and water footprints, the hotel makes conscious efforts to reduce its environmental impact. The carbon footprint amounts to just 11.77 kg per room night, demonstrating significant measures taken towards reducing greenhouse gas emissions.
Furthermore, the hotel's water conservation efforts are commendable, with a water footprint calculated at 337.35 liters per room night. This showcases the effective water management strategies the hotel has put in place, from water-efficient appliances and fixtures to meticulous leak detection and repair practices, all aimed at conserving this invaluable resource. These efforts manifest the hotel's commitment to offering a luxurious experience that also respects and protects the environment.
Furthermore, the hotel's water conservation efforts are commendable, with a water footprint calculated at 337.35 liters per room night. This showcases the effective water management strategies the hotel has put in place, from water-efficient appliances and fixtures to meticulous leak detection and repair practices, all aimed at conserving this invaluable resource. These efforts manifest the hotel's commitment to offering a luxurious experience that also respects and protects the environment.
Hotel for Honeymoon
The Glasshouse, voted Edinburgh's Most Romantic Hotel by the Scottish Hotel Awards 2018, sets a pristine example of love and luxury combined. A chilled bottle of Prosecco on arrival sets the tone for an enchanting and passionate getaway. The rooms are not just accommodations; they are spaces where romance and dreams meet, providing the perfect sanctuary for honeymooners.
The romanticism does not cease at the doorstep of your room. The turndown service embellishes the room with a sprinkling of rose petals, ensuring an environment filled with love and intimacy. The hotel also provides pamper and relax toiletries, adding a touch of indulgence to your stay. Begin your day with a Prosecco breakfast in bed, and there is no need to rush in the morning, with a late check-out until 1 pm allowing you to soak in the morning sunshine at a leisurely pace. Indeed, a stay at The Glasshouse offers the ideal, indulgent and romantic break for honeymooners.
The romanticism does not cease at the doorstep of your room. The turndown service embellishes the room with a sprinkling of rose petals, ensuring an environment filled with love and intimacy. The hotel also provides pamper and relax toiletries, adding a touch of indulgence to your stay. Begin your day with a Prosecco breakfast in bed, and there is no need to rush in the morning, with a late check-out until 1 pm allowing you to soak in the morning sunshine at a leisurely pace. Indeed, a stay at The Glasshouse offers the ideal, indulgent and romantic break for honeymooners.
Romantic Hotel
The Glasshouse offers a modern and stylish experience with its rooftop garden and contemporary design. The unique setting and panoramic city views provide a romantic and memorable stay.
Hotel near Nightlife Spots
Located on Greenside Place, this hotel is near the Edinburgh Playhouse and close to the city center's nightlife. The hotel is situated in a central location.
5-Star Hotel
This luxury hotel combines a historic facade with modern design, featuring a stunning rooftop garden with city views. It offers contemporary luxury accommodation and is known for its unique architectural style.
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
The Glasshouse, Autograph Collection is a gem in the heart of Edinburgh, boasting an enviable central location that places guests right next to a wealth of attractions. The hotel is ideally positioned adjacent to the Edinburgh Playhouse, making it particularly convenient for theater-goers. Visitors praised its proximity to shops, an array of restaurants and key transportation hubs including Waverley train station and a tram stop that connects directly to the airport.
Guests found it easy to explore both the New Town and the Old Town on foot, appreciating the hotel's accessibility to major sightseeing spots. The property's location also offers beautiful views, including those of the castle and Carlton Hill, adding a scenic touch to the stay.
Positive remarks highlighted the cleanliness of the hotel, as well as the friendly and helpful staff who ensured a welcoming experience. The comfortable rooms, some with balconies and bath amenities, contributed to a pleasant stay. Despite a few remarks about missing facilities, the overall sentiment was overwhelmingly positive, making The Glasshouse an excellent choice for visitors looking to immerse themselves in the vibrant city of Edinburgh.
The breakfast experience at 'The Glasshouse, Autograph Collection' evokes a spectrum of opinions from guests. Many adored the breakfast offerings, describing them as lovely, excellent and even fantastic with highlights including freshly made items, a combination of hot entrée choices and a continental buffet with a good selection. Guests have praised the high standard of produce and noted the delightful hot breakfast cooked to order. Specific dishes like porridge received special mention for their fantastic taste.
The breakfast service, however, received mixed reviews. While some found the service impeccable, others experienced long waits and poor presentation of food. The a la carte breakfast was noted as excellent by several guests, but complaints about pricey meals and average quality also emerged. Some guests were let down by the breakfast, especially given its cost, mentioning issues like cold food and untimely replenishment of the continental spread.
Overall, while many guests appreciated the quality and variety of the breakfast at 'The Glasshouse', there are clear areas for improvement, particularly in service efficiency and value for money. The location of the breakfast venue within the hotel and the friendly staff were noted as positives, though some guests faced inconveniences such as low water pressure in the showers and a difficult trek to their rooms with luggage.
The Glasshouse, Autograph Collection offers a mixed dining experience that has drawn varied reactions from guests. Many have appreciated the relaxing atmosphere of the bar and the serene setting of the roof garden. Guests have noted that the Snug provides a convenient dining option, particularly for those who are tired after a long day. Positive feedback highlights good food available at the bar and a nice selection of items for a casual late-night bite.
However, several reviews indicate that the hotel lacks a proper restaurant for an evening meal, which has led to some dissatisfaction. Guests have had to rely on either room service or the limited menu available, which some feel is not sufficient for a hotel of its supposed 5-star status. Instances of slow service in the breakfast room and feeling ignored by staff have also been mentioned, underscoring a need for improved service.
In summary, while The Glasshouse has commendable spots for relaxation and casual dining, it appears to fall short when it comes to offering a comprehensive and satisfying dinner experience.
The Glasshouse, Autograph Collection offers a mixed bag of experiences when it comes to its rooms. Many guests found their accommodations to be spacious, clean and comfortable, often noting the generous size and excellent facilities. Views from certain rooms, especially those overlooking Picardy Place or with access to a balcony or rooftop garden, were frequently highlighted as adding to the overall pleasant atmosphere.
Though opinions varied, the majority of feedback leaned towards the positive with mentions of spotless rooms, comfortable beds and modern decor contributing to guests' satisfaction. Some particularly enjoyed the luxurious touches such as nice toiletries, bathrobes and large, well-appointed bathrooms.
However, it's worth noting that there were a few instances where rooms were described as "tired" or "a little bit tired." These comments were occasionally accompanied by mentions of minor issues that were raised with management. Despite these concerns, many patrons appreciated being upgraded to newer or garden rooms, which greatly enhanced their stays.
Overall, the hotel's spacious, well-maintained rooms, coupled with excellent staff service, left a favorable impression on many guests. The layout of the hotel and occasional maintenance issues were minor drawbacks in an otherwise enjoyable experience.
Staying at The Glasshouse, Autograph Collection seems to promise a restful night's sleep for most guests, thanks to the prevalent praise for the comfort of the beds. The general consensus highlights that beds are exceptionally comfortable, enveloping guests in coziness. Phrases like "amazingly comfortable beds," "exceptionally comfortable," and "very comfortable and cosy" hint at the luxurious feel many guests experience.
The rooms at The Glasshouse also receive commendations for being spacious and providing great views, enhancing the overall guest experience. Combined with the comfortable beds, it appears to offer an ideal setting for a relaxing stay, whether on a couples trip or otherwise.
However, it’s important to note that comfort can be subjective. Some reviews did mention that the beds and pillows were too soft, lumpy or not offering the best support for everyone. There were also mentions of beds being configured from two singles into a double, which may not provide the seamless comfort some expect.
Overall, if one is seeking spacious accommodation with mostly comfortable bedding, The Glasshouse seems a solid choice, though individual preferences for mattress firmness might affect one’s experience.
The Glasshouse, Autograph Collection impresses guests with its impeccable cleanliness and beautiful aesthetics. Many guests have noted that their rooms were consistently clean and tidy with some even describing them as spotless. The main bedroom and bathroom floors are kept in pristine condition and the overall hotel environment is described as very clean and well-presented.
The spacious and comfortable rooms further enhance the appeal, creating a welcoming atmosphere. The hotel itself is not only praised for its cleanliness but also for its aesthetic beauty and proximity to local amenities, adding to the overall positive experience. Friendly staff who service rooms daily contribute to maintaining high standards of cleanliness.
However, there are occasional lapses. A few guests reported finding debris from previous occupants, unclean bathrooms and dusty areas around wardrobe doors. These issues, although noted, seem to be exceptions rather than the rule, as the general consensus leans heavily towards a well-maintained and clean environment.
Overall, The Glasshouse, Autograph Collection maintains high cleanliness standards, making it a comfortable and aesthetically pleasing choice for travelers, despite a few isolated incidents.
The Glasshouse, Autograph Collection has received overwhelmingly positive feedback for its staff in guest reviews. Universally described as amazing, the hotel's staff are praised for their friendliness, efficiency and welcoming nature. Guests appreciated the service provided by reception, concierge, bar staff and porters with special mentions for individuals like Johnny and Jonathan who left lasting impressions.
The staff's helpfulness and attentiveness stood out with many reviewers noting that they went above and beyond to make stays memorable. Guests highlighted the exceptional professionalism and service awareness among the team, making them feel valued and well-cared for throughout their visit. The overall friendly and pleasant demeanor of the staff significantly contributed to positive experiences, making The Glasshouse a commendable choice for travelers seeking excellent service.
The Glasshouse, Autograph Collection offers parking through a modern Q Park facility situated beneath the hotel, providing a convenient solution for guests driving into the city. The parking garage, located under the nearby shopping center, is noted for its secure environment and availability at a discounted rate when pre-booked. This arrangement benefits from the hotel's great central location, making it an ideal choice for those needing to access attractions in the vicinity easily. However, guests should be aware that the hotel itself lacks a direct drop-off area and parking options onsite, which can make the logistics of parking slightly challenging. Some reviews highlight the car park's routing as not very user-friendly and emphasize the absence of immediate parking facilities at the hotel, occasionally resulting in a bit of a trek to access parking.
Among the mixed reviews about The Glasshouse, Autograph Collection, certain themes emerge regarding its five-star status and the quality of its facilities and services. Several guests felt the hotel fell short of their five-star expectations, citing specifics such as a lack of ambience, poor facilities and subpar bar offerings as detracting factors. Additional complaints included noise levels from nearby food courts and an overall sense that the hotel did not deliver on its luxurious promise, more accurately aligning with a three-star experience.
On the upside, a proportion of guests praised the quality of the experience as truly deserving of a five-star rating, expressing satisfaction with certain elements of their stay. However, some key services expected from a five-star establishment, like room service and a stocked minibar, were noted to be absent, which seemed to influence the overall rating perceptions. Overall, the feedback suggests an inconsistency in the five-star experience with some areas falling significantly short while others achieving high satisfaction.
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Location
Guests found it easy to explore both the New Town and the Old Town on foot, appreciating the hotel's accessibility to major sightseeing spots. The property's location also offers beautiful views, including those of the castle and Carlton Hill, adding a scenic touch to the stay.
Positive remarks highlighted the cleanliness of the hotel, as well as the friendly and helpful staff who ensured a welcoming experience. The comfortable rooms, some with balconies and bath amenities, contributed to a pleasant stay. Despite a few remarks about missing facilities, the overall sentiment was overwhelmingly positive, making The Glasshouse an excellent choice for visitors looking to immerse themselves in the vibrant city of Edinburgh.
Breakfast
The breakfast service, however, received mixed reviews. While some found the service impeccable, others experienced long waits and poor presentation of food. The a la carte breakfast was noted as excellent by several guests, but complaints about pricey meals and average quality also emerged. Some guests were let down by the breakfast, especially given its cost, mentioning issues like cold food and untimely replenishment of the continental spread.
Overall, while many guests appreciated the quality and variety of the breakfast at 'The Glasshouse', there are clear areas for improvement, particularly in service efficiency and value for money. The location of the breakfast venue within the hotel and the friendly staff were noted as positives, though some guests faced inconveniences such as low water pressure in the showers and a difficult trek to their rooms with luggage.
Dinner
However, several reviews indicate that the hotel lacks a proper restaurant for an evening meal, which has led to some dissatisfaction. Guests have had to rely on either room service or the limited menu available, which some feel is not sufficient for a hotel of its supposed 5-star status. Instances of slow service in the breakfast room and feeling ignored by staff have also been mentioned, underscoring a need for improved service.
In summary, while The Glasshouse has commendable spots for relaxation and casual dining, it appears to fall short when it comes to offering a comprehensive and satisfying dinner experience.
Rooms
Though opinions varied, the majority of feedback leaned towards the positive with mentions of spotless rooms, comfortable beds and modern decor contributing to guests' satisfaction. Some particularly enjoyed the luxurious touches such as nice toiletries, bathrobes and large, well-appointed bathrooms.
However, it's worth noting that there were a few instances where rooms were described as "tired" or "a little bit tired." These comments were occasionally accompanied by mentions of minor issues that were raised with management. Despite these concerns, many patrons appreciated being upgraded to newer or garden rooms, which greatly enhanced their stays.
Overall, the hotel's spacious, well-maintained rooms, coupled with excellent staff service, left a favorable impression on many guests. The layout of the hotel and occasional maintenance issues were minor drawbacks in an otherwise enjoyable experience.
Beds
The rooms at The Glasshouse also receive commendations for being spacious and providing great views, enhancing the overall guest experience. Combined with the comfortable beds, it appears to offer an ideal setting for a relaxing stay, whether on a couples trip or otherwise.
However, it’s important to note that comfort can be subjective. Some reviews did mention that the beds and pillows were too soft, lumpy or not offering the best support for everyone. There were also mentions of beds being configured from two singles into a double, which may not provide the seamless comfort some expect.
Overall, if one is seeking spacious accommodation with mostly comfortable bedding, The Glasshouse seems a solid choice, though individual preferences for mattress firmness might affect one’s experience.
Cleanliness
The spacious and comfortable rooms further enhance the appeal, creating a welcoming atmosphere. The hotel itself is not only praised for its cleanliness but also for its aesthetic beauty and proximity to local amenities, adding to the overall positive experience. Friendly staff who service rooms daily contribute to maintaining high standards of cleanliness.
However, there are occasional lapses. A few guests reported finding debris from previous occupants, unclean bathrooms and dusty areas around wardrobe doors. These issues, although noted, seem to be exceptions rather than the rule, as the general consensus leans heavily towards a well-maintained and clean environment.
Overall, The Glasshouse, Autograph Collection maintains high cleanliness standards, making it a comfortable and aesthetically pleasing choice for travelers, despite a few isolated incidents.
Staff
The staff's helpfulness and attentiveness stood out with many reviewers noting that they went above and beyond to make stays memorable. Guests highlighted the exceptional professionalism and service awareness among the team, making them feel valued and well-cared for throughout their visit. The overall friendly and pleasant demeanor of the staff significantly contributed to positive experiences, making The Glasshouse a commendable choice for travelers seeking excellent service.
Parking
5 Star
On the upside, a proportion of guests praised the quality of the experience as truly deserving of a five-star rating, expressing satisfaction with certain elements of their stay. However, some key services expected from a five-star establishment, like room service and a stocked minibar, were noted to be absent, which seemed to influence the overall rating perceptions. Overall, the feedback suggests an inconsistency in the five-star experience with some areas falling significantly short while others achieving high satisfaction.
No, The Glasshouse, Autograph Collection doesn't have any pool.
No, a spa isn't available at The Glasshouse, Autograph Collection.
No, The Glasshouse, Autograph Collection doesn't allow dogs.
Yes, parking facilities are available at The Glasshouse, Autograph Collection.
No, The Glasshouse, Autograph Collection doesn't have a gym.
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