Info
Summary of reviewsHotel Tres Arcos has received commendable feedback from guests, particularly for its exceptional location and friendly staff. Situated close to the heart of San Lorenzo de El Escorial, the hotel offers easy access to major attractions like the El Escorial Monastery, town center, public transportation and various dining options. Guests consistently appreciate the convenience of available parking facilities and the peaceful ambiance with beautiful mountain views, despite the hotel's slight distance from the train service.
The hotel staff are frequently mentioned for their politeness, attentiveness and exceptional customer service, significantly enhancing the guest experience. Specific staff members, including the owners, receive notable praise for their warm and inviting treatment, contributing to an overall pleasant stay.
While breakfast options are basic and budget-friendly, several guests found issues with variety and quality, along with cleanliness concerns. Conversely, weekend dinner service on the terrace has been well-received for its affordability and delicious offerings, even though dining options are limited during the week.
Room conditions present a mixed bag; some guests find them clean and comfortable with stunning views, while others report outdated facilities, inconsistent air conditioning and cleanliness issues. Maintenance concerns such as broken amenities and poor soundproofing detract from the overall room experience for some visitors.
Cleanliness remains inconsistent across reviews. While several guests commend the hotel's clean sheets and well-maintained rooms, others have faced issues like unsanitary bathrooms, mold and poor daily cleaning practices.
The WiFi service at the hotel could benefit from improvements with many guests struggling with weak or non-existent signals in certain areas. Despite being advertised as a family-friendly establishment, the availability of family rooms may be limited.
Bed quality also varies; some guests enjoy comfortable mattresses and quiet rooms, whereas others report hard, uneven or squeaky beds and thin pillows. Cleanliness of the bed linens is another area needing attention.
In summary, Hotel Tres Arcos offers a prime location and outstanding staff service, making it a practical choice for travelers. However, improvements in room updates, breakfast variety, cleanliness and WiFi reliability could enhance the overall guest experience.
Show moreRead review summaries for all categories
Categories
