4-Star HotelSummary of reviews related to the '4 Star' categoryHilton Los Angeles Airport, while carrying the Hilton name, presents a mixed experience that borders between its advertised four-star status and what guests might expect from a three-star establishment. The front desk staff stands out for their helpfulness and friendliness, contributing positively to the overall experience. The hotel features well-kept spaces, full-size ballroom and catering facilities and provides a level of service that some guests describe as luxurious.
However, there are significant criticisms regarding the hotel's age and upkeep. Many parts of the facility feel old and worn with outdated decor such as 80s-era shower curtains and stained carpets in the rooms. The WiFi service is described as sporadic to non-existent in the bedrooms, leading some to question the hotel's four-star rating. Additionally, there are comments about the need for remodeling to bring the hotel up to current standards.
Despite these drawbacks, the hotel is considered convenient for transit stays or short layovers, rather than extended vacations. It's seen as good for quick, functional uses and claims reasonable prices for what it offers, though some guests feel the quality didn’t match the cost.
While the hotel does not entirely meet the high expectations associated with the Hilton brand, it does deliver a generally passable four-star experience with an excellent reception and decent amenities. It remains a reliable option for brief stays near the airport.
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