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Summary of reviewsExtended Stay America Suites - Richmond - Hilltop Mall is praised for its strategic location, nestled in a quiet neighborhood yet conveniently close to major freeways, dining, shopping, and entertainment options like a nearby mall and movie theater. This proximity makes it an ideal spot for travelers and visitors attending local events. The hotel offers peace and tranquility despite being near bustling thoroughfares, combining accessibility with a restful environment.
The hotel provides a complimentary grab-and-go breakfast featuring items like coffee, tea, oatmeal, granola bars, mini muffins, and protein bars. While the breakfast selection might not include hot meals, many guests appreciate its convenience, especially when needing a quick bite before heading out.
Accommodations at the hotel are often highlighted for their cleanliness, spaciousness, and affordability. The rooms come equipped with comfortable beds and climate control, creating a welcoming atmosphere for guests. The inclusion of a mini-kitchen with a refrigerator, microwave, and sink is especially valued, catering to those on longer stays or who prefer preparing their own meals. While some minor maintenance issues and occasional noise disturbances have been noted, the overall room experience is positive, enhanced by quick and efficient check-ins and check-outs.
Cleanliness is a consistent theme across reviews, with guests frequently mentioning neat and well-maintained rooms, clean bathrooms, and functional kitchen areas. The courteous and professional staff further contribute to a pleasant atmosphere, enhancing guests' overall experiences.
Guests repeatedly commend the hotel staff for their friendliness, professionalism, and dedication. The front desk staff, including individuals like Amanda, Leslie, Kenny, and Cody, receive special mention for their exceptional service, making guests feel at home and accommodating their needs. The management team is also lauded for creating a positive environment that reflects in the staff's attentive and helpful nature.
While opinions on bed comfort vary, with many guests finding them very comfortable, some note issues with bed size and security. Nevertheless, the hotel is known for being generous with supplies, adding to the overall positive experience. Overall, Extended Stay America Suites - Richmond - Hilltop Mall is recognized as a clean, convenient, and welcoming option for visitors seeking affordability and comfort in Richmond.
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