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Summary of reviewsThe Holiday Inn Hotel & Suites Chicago Northwest - Elgin by IHG offers an overall positive experience, highlighted by its strategic location, quality amenities, and welcoming atmosphere. Guests appreciate the hotel's convenient location, accessible for both leisure and business travelers, with easy access to major routes and local attractions in Elgin. The on-site Bennigan's bar adds to the convenience, significantly enhancing the overall experience. The cleanliness of the hotel consistently impresses visitors, with rooms and communal areas, including the pool, being maintained immaculately.
The hotel provides spacious and comfortable rooms, praised for their cleanliness and layout. Features such as king-sized beds and suite amenities, like dual shower heads and French doors, contribute to a restful stay. Despite occasional thermostat issues, guests find the accommodations cozy and well-equipped. The breakfast buffet is another highlight, offering a delicious and varied selection, though some guests note pricing concerns and wish breakfast was inclusive of room rates. The breakfast staff are frequently commended for their excellent service, adding a personal touch to the dining experience.
The staff's exceptional service stands out in guest reviews, with the majority recognizing the team's friendliness, attentiveness, and willingness to assist. Specific individuals, such as Lavonda, receive special acknowledgment for their outstanding service. The impressive pool area is described as spacious and clean, appealing especially to families and leisure travelers. Its extended hours make it a flexible and enjoyable feature of the hotel, adding to its appeal.
Overall, the Holiday Inn Hotel & Suites Chicago Northwest - Elgin by IHG succeeds in providing a comfortable and welcoming stay, with its location, cleanliness, quality rooms, and dedicated staff contributing significantly to a memorable visit.
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