Best Western Plus Hotel Excelsior

Erfurt , , Bahnhofstr. 35 (Show on Map)
7.9
Good


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Summary of reviewsThe Best Western Plus Hotel Excelsior is a highly recommended hotel with a central location that is perfect for sightseeing. Guests appreciate the short walking distance to both the train station and the city center, as well as the hotel's proximity to local amenities such as restaurants and shopping areas. The breakfast buffet is delicious and varied with plenty of options available, including gluten-free options upon request. The hotel offers beautiful, modern and spacious rooms that are clean and well-equipped with heating controls and ample bathroom storage available. The staff is exceptionally kind and accommodating with guests raving about their friendliness, competence and helpfulness. The hotel is also perfect for families with family-friendly amenities and activities for kids, spacious rooms and efforts put forth by the hotel regarding dietary restrictions. While some guests had mixed reviews about the beds, overall, guests found the rooms to be clean and the beds to be satisfactory. While some guests felt that there was still room for improvement in terms of meeting four-star standards, the hotel's facilities and services were generally rated positively with some guests describing their experience as exceptional or very good.
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4-Star Hotel

Room Types
Standard Single Room with Single Bed This single room features a flat-screen TV. The bathroom includes a hair dryer and a vanity mirror.

Large Double Room This quadruple room has a flat-screen TV. The bathroom includes a hair dryer and a vanity mirror.

Standard Double Room This double room features a flat-screen TV. The bathroom includes a hair dryer.and a vanity mirror.

Suite This suite has a separate living and sleeping area. It features a flat-screen TV and air conditioning. The bathroom includes a hair dryer.and a vanity mirror. Some rooms have a terrace or balcony.

Suite with Double Bed and Sofa Bed - Annex This suite has a separate living and sleeping area and a spacious bathroom. It features a flat-screen TV and air conditioning.

Superior Double Room with Double Bed - Annex This superior room features a flat-screen TV and air conditioning. The bathroom includes a hair dryer.and a vanity mirror.

Guest Reviews
7.9
Good
Location
The Best Western Plus Hotel Excelsior boasts an excellent and central location, as repeatedly mentioned in guest reviews. It is conveniently located just a five-minute walk away from both the train station and the city center with easy access to public transportation. Despite its bustling city center location, the hotel is surprisingly quiet, allowing for a peaceful stay. The location is perfect for sightseeing with all the main attractions within walking distance. Guests appreciate the short walking distance to both the train station and the city center, as well as the hotel's proximity to local amenities such as restaurants and shopping areas. The hotel's location received consistently positive reviews with guests highlighting its convenience and accessibility.

Breakfast
When it comes to breakfast, the Best Western Plus Hotel Excelsior does not disappoint. Guests rave about the delicious and varied options available at the breakfast buffet, which is included in the price of the stay. The offerings are plentiful and leave nothing to be desired with guests pointing out the quality of the meat and cheese selection, the delicious fish and the extensive coffee options from the automatic machine. The personnel in the breakfast room are attentive and professional and the atmosphere is pleasant and not at all hectic, even during busy weekend mornings. The hotel takes into consideration special dietary requirements with gluten-free options available upon request. Overall, the breakfast at the Best Western Plus Hotel Excelsior is an excellent start to the day with everything one could desire and more.

Rooms
Best Western Plus Hotel Excelsior offers top-notch rooms that are clean and well-equipped, as described by multiple guests. Although some furniture may be older, it's well-maintained and the overall cleanliness is impressive. The rooms are quite spacious with plenty of room for families and some come with a separate living area and sofa bed, making it perfect for those who want to stretch out. The hotel offers quiet rooms facing the courtyard and side streets and guests can expect comfortable and functional furnishings along with generous bathroom space. The hotel's park situation is convenient and the rooms are designed for maximum individual guest comfort with heating controls and ample bathroom storage available. While some guests note that the rooms can be a bit dark, most guests rave about the pleasant atmosphere and the modern amenities available. Overall, Best Western Plus Hotel Excelsior offers beautiful, modern and spacious rooms for a comfortable stay.

Beds
Guests of Best Western Plus Hotel Excelsior have mixed reviews about the beds. While some found them comfortable and praised their size, others found the mattresses too hard or worn out. The pillows were also a point of disappointment for some, though many found the beds to have a pleasant level of firmness. Some rooms had twin beds pushed together to form a double, which some guests found to be prone to separating during the night. Families should note that the extra sofa bed in family rooms may be too small for older children. Overall, guests found the rooms to be clean and the beds to be satisfactory, though improvements could be made in some cases.

Cleanliness
The cleanliness of Best Western Plus Hotel Excelsior seems to be top-notch based on the positive feedback from the guests. Many reviewers commend the cleanliness and good quality of the rooms with some even describing them as "sehr sauber" (very clean) and "gut ausgestattet" (well-equipped). Furthermore, the hotel staff's friendliness adds to the overall positive experience. Although there were some comments about mold in the bathroom and dust on the lamps in one room, these seem to be minor issues and most reviewers have nothing negative to say about the hotel's cleanliness. In summary, guests' reviews indicate that the Best Western Plus Hotel Excelsior's rooms, facilities and cleanliness are all top-notch, making for a pleasant and comfortable stay.

Staff
The staff at Best Western Plus Hotel Excelsior certainly deserve a mention! Reviews raved about their friendliness, competence and helpfulness. Guests were welcomed with open arms at reception and made to feel at home by the attentive staff in the breakfast room. Whether it was the servers, the front desk personnel or the cleaning staff, everyone was exceptionally kind and accommodating. The hotel even went out of their way to provide packed lunches for an early departure. While there were a few comments about some staff members appearing disinterested, these were certainly in the minority. Overall, guests were extremely pleased with the level of service provided by the hotel's staff.

Family
Looking for a hotel that is perfect to take the kids along? Look no further than the Best Western Plus Hotel Excelsior! With family-friendly amenities and activities for kids, this hotel is perfect for those looking for a fun and exciting getaway with their loved ones.

Guests have noted that the hotel is "tierfreundlich" which means pet-friendly, making it perfect for families who want to bring their furry friends along. Beyond that, guests have also noted the spacious rooms with one reviewer stating that they had "genügend Platz für die ganze Familie" or enough room for the whole family.

In terms of activities, there is nothing lacking at this hotel. One guest noted that they had "nichts" to complain about, indicating that they and their family were thoroughly entertained during their stay. Another reviewer mentioned that their grandchild had enjoyed themselves very much, saying "Mein Enkel und ich haben uns sehr wohl gefühlt".

Parents will also appreciate the efforts put forth by the hotel regarding dietary restrictions. One guest praised the "excellent" breakfast, specifically highlighting the staff's efforts to accommodate their daughter's gluten-free needs.

Room-wise, families have plenty of options with access to a 3-bed room and family suites. In terms of location, the hotel is "sehr zentral gelegen" or located in a very central area, making it easy for families to explore the surrounding area and enjoy a "wunderschönes Wochenende" or a wonderful weekend.

The Best Western Plus Hotel Excelsior is clearly a great choice for families looking to have some fun and create lasting memories during their stay. Guests have booked "Familienzimmer" or family rooms and even booked multiple rooms for a "Familientreffen" or family gathering, highlighting the hotel's appeal to families.

4 Star
Best Western Plus Hotel Excelsior is a comfortable city hotel, although some guests felt that there was still room for improvement in terms of meeting four-star standards. Nonetheless, the hotel's facilities and services were generally rated positively with some guests describing their experience as exceptional or very good. A few guests did encounter issues, such as a disappointing breakfast, lack of selection for four-star rating and closed bar due to staff shortage. However, these were outweighed by positive phrases indicating reasonable expectations for a four-star hotel, as well as a quiet and comfortable room.


No, Best Western Plus Hotel Excelsior doesn't have any pool.

No, a spa isn't available at Best Western Plus Hotel Excelsior.

Yes, Best Western Plus Hotel Excelsior welcomes dogs.

Yes, parking facilities are available at Best Western Plus Hotel Excelsior.

No, Best Western Plus Hotel Excelsior doesn't have a gym.

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