InfoSummary of reviewsFitzroy Island Resort is renowned for its stunning natural beauty and convenient proximity to Cairns, making it a premier destination for an unforgettable island getaway. Situated on a beautiful island, the resort boasts direct beach access, spectacular sunsets, pristine azure waters and panoramic views, enhancing every stay with its enchanting scenery. The lush rainforest walks and vibrant coral reefs are a paradise for nature lovers, complemented by a tranquil atmosphere perfect for relaxation and rejuvenation. The resort's strategic position near the pier also adds to its accessibility and friendly staff contribute to the positive experience.
Breakfast at Fitzroy Island Resort features chef-prepared dishes at Zephyr’s, praised for their quality and taste. The à la carte options are enjoyed, although the offerings are perceived as pricey and limited with some guests missing the buffet style. Advanced booking is recommended due to limited seating. Similarly, dinner options receive mixed feedback—while the food at Zephyr Restaurant and Foxy's Bar and Grill is generally considered good, the limited menu choices and high prices are common critiques. Service quality varies with some guests experiencing excellent service and others facing delays and inconsistency.
The resort’s accommodations present a mixed experience. Many guests appreciate the spacious, comfortable rooms with stunning ocean views, especially in suites and apartments equipped with full kitchens. However, issues with maintenance and cleanliness are frequently noted, such as musty smells, mold and outdated furniture, which detract from the overall stay.
Cleanliness also receives mixed reviews; although some guests find the facilities clean, many report significant issues like dirty rooms, mold and inadequate cleaning services, suggesting a need for better maintenance and refurbishment.
Interactions with the resort’s staff are generally positive with many guests praising their friendly and helpful nature, particularly at the reception. Nevertheless, there are instances of unprofessional behavior and insufficient training, especially in service areas, highlighting areas for improvement.
WiFi services at the resort are a common point of frustration with poor reception and limited availability mainly in common areas, often necessitating paid access for unreliable connectivity. Improving internet services could significantly enhance guest satisfaction.
The pool is a highlight for many, noted for its clean, attractive environment and amenities like the swim-up bar, providing a relaxing experience. However, maintenance issues and occasional overcrowding are drawbacks.
Families find Fitzroy Island Resort particularly accommodating with child-friendly activities such as craft sessions and movie nights, ample facilities for exploration and spacious accommodations. Despite some concerns about cleanliness and additional bedding needs, the resort’s focus on engaging young minds and providing a safe, enjoyable environment stands out positively.
The bed quality varies with some guests enjoying comfortable sleeps while others report issues with old, uncomfortable mattresses and inadequate bedding, indicating the need for updates.
Overall, Fitzroy Island Resort shines through its breathtaking location and idyllic setting, though it faces challenges in maintaining the facilities up to a four-star standard, prompting some to consider it closer to a three-star experience. For a romantic retreat, the resort excels with its relaxed atmosphere, stunning views and thoughtful gestures, making it a memorable getaway for couples. Show more
