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Summary of reviewsThe Best Western Inn Florence garners positive feedback across various categories, establishing itself as a commendable lodging option for travelers. The hotel's exceptional location, conveniently off I-75, provides easy access to stores, restaurants and notable attractions such as the Red's Stadium, the Creation Museum and the Ark Encounter. Its proximity to downtown Cincinnati and the airport further enhances its appeal for exploring the city and its surroundings. Guests appreciate the convenience of nearby dining, shopping and entertainment, making it a prime choice for both leisure and practicality.
The hotel’s breakfast also receives favorable reviews with guests highlighting the varied and plentiful selection of hot and cold food options, including scrambled eggs, sausage, waffles and biscuits with gravy. The breakfast consistently exceeded guests' expectations, contributing to a great start to the day. The friendly and pleasant staff enhance the overall dining experience, despite minor issues such as limited hours and occasional shortages of certain items.
Room quality at the Best Western Inn Florence is praised for cleanliness and comfort with many guests noting the well-maintained and spacious accommodations. The beds and pillows are mentioned as particularly comfortable, augmenting the restful sleep experience. Guests appreciate amenities such as spa baths and pleasant room smells and some rooms feature nice views, such as those overlooking the pool. While there are occasional remarks about specific issues like room odors or non-draining sinks, the general sentiment is positive regarding room conditions.
Cleanliness sees mixed reviews; while many guests commend the clean and comfortable environment, praising the immaculate rooms and diligent housekeeping staff, others note inconsistencies such as dirty carpets or musty odors in some areas. However, the overall cleanliness is often viewed as satisfactory by the majority of guests.
The staff of Best Western Inn Florence consistently receive high accolades for their friendliness and helpfulness. Guests frequently describe the team as super friendly, accommodating and polite with particular commendations for individuals like Nick, Tammy and Brianna for their excellent service. The smooth and efficient check-in process and staff's willingness to go the extra mile contribute significantly to a welcoming and positive guest experience, despite occasional instances of staff appearing overwhelmed.
Finally, the beds at the hotel are generally well-received with many guests finding them comfortable and deeming them exceptionally comfy. Cleanliness of the beds and the overall restful experience are frequently highlighted. Although a few guests mentioned varying comfort levels, such as harder beds or squeaky mattresses, the overarching feedback emphasizes a satisfying sleep experience.
In summary, Best Western Inn Florence stands out for its convenient location, excellent breakfast, clean and comfortable rooms and exceptionally friendly and helpful staff, making it a strong choice for travelers seeking a blend of convenience and quality. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
Best Western hotels may offer pet-friendly rooms at some locations, providing a comfortable stay for guests traveling with their dogs.
Hotel with Parking
Offers free on-site self-parking. Extended parking is also available, which is beneficial for guests needing longer-term parking.
Accessible Hotel
While specific accessibility features were not detailed in the search results, Best Western properties generally provide accessible room types and features to comply with accessibility standards.
Hotel with Gym
This hotel features a 24-hour fitness center, allowing guests to work out at any time. The gym is accessible around the clock.
3-Star Hotel
Provides standard amenities and comfortable accommodations for a pleasant stay.
Hotel with Outdoor Pool
The Best Western Inn Florence features a seasonal outdoor pool that allows guests to revel in the charm of the seasons. With the warmth of the sun or the cool breeze acting as the perfect backdrop, a dip in the pool becomes an experience to savor. It's an oasis of calm and tranquility, perfect for those seeking some respite from a bustling day of travel or exploration.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Room Types
King Room - Non-SmokingThis room features a cable TV, microwave and refrigerator.
Queen Room with Two Queen Beds - Non-SmokingThis room features a cable TV, microwave and refrigerator.
Queen Room - Non-SmokingThis room features a cable TV, microwave and refrigerator.
King Room with Roll-in Shower - Non-Smoking/Disability AccessThis accessible room features a cable TV, microwave and refrigerator. Room is equipped with either a roll-in shower or bathtub with chair.
King Room with Spa Bath - Non-SmokingThis room features a cable TV, microwave and refrigerator.
Guest Reviews
7.7
Good
Location
The Best Western Inn Florence enjoys high praise for its exceptional location, making it a prime choice for travelers. Situated conveniently off I-75, the hotel offers easy access to stores, restaurants and shopping, ensuring guests can quickly fulfill any needs or cravings with nearby dining options. The hotel's proximity to the Red's Stadium, the Creation Museum and the Ark Encounter adds significant value, especially for those seeking to explore these popular attractions. Additionally, being just a short drive from downtown Cincinnati and the airport makes it an ideal hub for wider city exploration.
Guests appreciate the straightforward access to the property, despite a few finding the route slightly tricky. Once arrived, clean, comfortable rooms and friendly, helpful staff await, enhancing the quality of the stay. The area around the hotel is described as very convenient with a variety of dining, shopping and entertainment options close by, including a significant mall featuring a cinema.
The hotel is also lauded for offering good value for its price, making it a cost-effective choice for sightseers eager to visit nearby attractions. Overall, the Best Western Inn Florence stands out as a superbly located hotel for both leisure and convenience.
Breakfast
The breakfast at Best Western Inn Florence receives predominantly positive feedback from guests. Many reviewers praised the breakfast as great, delicious and very good, highlighting the variety of hot and cold food options available, including scrambled eggs, biscuits and gravy, waffles and hot protein items like sausage. Guests consistently described the breakfast as plentiful and well-stocked with a good selection of self-serve options. Several reviews noted that breakfast exceeded their expectations, providing a nice variety to start the day. The staff was also frequently mentioned as friendly and pleasant, adding to the positive dining experience.
However, a few guests noted some negative aspects, such as limited breakfast hours, cleanliness issues in the breakfast area and occasionally running out of items like bacon and fresh eggs early in the morning. Despite these minor drawbacks, the overall impression is that the breakfast at Best Western Inn Florence is a strong positive, contributing to a satisfying hotel stay.
Rooms
Best Western Inn Florence generally receives positive reviews regarding its rooms. Guests frequently highlight the cleanliness with many noting that their rooms were clean and well-maintained. The comfort of the beds and pillows is often praised, contributing to a restful sleep experience. Room sizes are generally described as spacious and of a good size, meeting expectations and providing adequate space for guests. The ambiance of many rooms is described as cozy and comfortable, enhancing the overall stay.
There are also mentions of rooms exceeding expectations, particularly with amenities like the spa bath and pleasant room smells. Guests appreciate the decent size of the rooms and baths and many found the rooms to be very clean and in good order upon their arrival.
Some rooms offer a nice view, such as those overlooking the pool, which added a pleasant touch to the stay for some visitors. Despite a few negative remarks about isolated issues, such as a room with an odor, a non-draining sink or an older AC unit, the overall sentiment is positive regarding the room quality at Best Western Inn Florence. The hotel staff receives a mixed but generally favorable response, contributing to a decent overall experience.
Beds
At Best Western Inn Florence, the beds generally receive high praise for their comfort. Many guests described the beds as comfortable with several even deeming them exceptionally comfy and amazing. Cleanliness also appears to be a standout feature with clean and comfortable beds frequently mentioned. The pillows garnered positive remarks as well, contributing to the overall restful experience.
However, a few reviews noted some inconsistencies in comfort levels. Some guests found the beds hard or mentioned they became less comfortable the longer they laid on them. Additionally, one guest noted the bed squeaked with movement. Despite these minor issues, the overwhelming feedback highlights a satisfying sleep experience at this hotel.
Cleanliness
The Best Western Inn Florence receives mixed reviews when it comes to cleanliness. Many guests commend the hotel for being very clean and comfortable with specific praise for the immaculate rooms and amazing housekeeping staff. The hotel's rooms and common areas are often described as clean, well-furnished and free of smoke smells. Guests appreciate the effort put into daily cleaning and note the cleanliness of sheets and towels as particularly noteworthy.
However, there are notable inconsistencies. Some guests mention issues such as dirty carpets, musty and smoky odors and unclean bathrooms. Moreover, certain areas like the stairwell have been reported to have sticky floors and dirt. These experiences suggest that while the overall cleanliness meets many guests' expectations, there are areas in need of improvement to ensure a consistently clean environment for all visitors.
Staff
The staff at Best Western Inn Florence consistently receive high praise for their friendliness and helpfulness. Guests frequently describe the team as super friendly, accommodating and polite. Notable mentions include Nick for his excellent customer service, Tammy’s determined assistance at reception and Brianna's pleasant demeanor at the front desk. The night shift staff and various other employees have also been highlighted for their amazing and helpful attitudes. Check-ins are described as fast and smooth with staff going the extra mile to assist guests, such as helping with luggage when the elevator was out of service. Overall, the hotel's staff manage to create a welcoming and positive atmosphere, significantly enhancing the guest experience. Despite occasional references to staff being overwhelmed, the majority of interactions are characterized by exceptional hospitality and excellent service.
Yes, Best Western Inn Florence has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Inn Florence.
Yes, Best Western Inn Florence welcomes dogs.
Yes, parking facilities are available at Best Western Inn Florence.