The Grand Burstin Hotel

Folkestone 51.07845800, 1.18550400 , The Harbour (Show on Map)
6.1
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Grand Burstin Hotel, situated along Folkestone’s picturesque seafront, offers an ideal location that appeals to travelers for its breathtaking harbour views and easy access to local eateries, bars and shops. The hotel’s proximity to the Eurotunnel and Dover ferry terminals also makes it a convenient stopover for Channel crossings. The ample parking options and beautiful coastal paths contribute to making it a memorable base for both relaxing breaks and adventurous explorations.

The breakfast service at The Grand Burstin Hotel receives a mix of feedback with guests appreciating the generous variety and good value for money. The breakfast buffet offers a wide selection, including fresh fruit, cereals and hot drinks, which are generally well-received despite some criticisms about food temperature and occasional chaotic conditions. Overall, it provides a satisfactory start to the day for many visitors.

Dinner experiences at the hotel also attract mixed reviews, although many guests find the meals to be hearty and sensible with notable mentions of the carvery and Sunday lunch. Despite some reports of inconsistent food quality and presentation, the attentive staff and the good value for money enhance the dining experience for a significant number of guests.

The hotel rooms offer spaciousness and often beautiful sea or harbour views, contributing to a comfortable stay for many guests. However, the need for refurbishment, maintenance issues and occasional noise disturbances detract from the overall impression. While some rooms are upgraded and well-equipped, others suffer from outdated decor and cleanliness concerns.

Cleanliness within the hotel does receive varied reviews with some guests noting clean and comfortable rooms while others highlight dirty public areas and worn decor. An overall call for better upkeep and more diligent housekeeping is evident with some areas, such as staircases and corridors, requiring significant attention.

A standout feature of The Grand Burstin Hotel is its friendly and efficient staff. Guests frequently commend the polite and helpful nature of the team across various departments, enhancing the overall positive experience. The reception staff, in particular, are noted for their professionalism and ability to handle issues smoothly.

Free WiFi is available in the lobby and public areas, but in-room WiFi comes at an additional cost and the service quality is inconsistent. Guests appreciate the functional WiFi in communal areas, though they should be prepared for variable service quality in rooms.

The hotel's gym and swimming facilities are appealing to many guests, especially families. The swimming pool and sauna are highlights, despite some areas needing better upkeep. The gym, although somewhat outdated, provides essential fitness amenities and is complemented by commendable gym staff.

Parking at the hotel is another mixed area with some guests finding it safe and reasonably priced, while others experience difficulties finding spots and navigating the limited space, especially during busy periods.

The Grand Burstin Hotel stands out as a family-friendly destination, offering numerous family rooms and a range of entertainment suitable for all ages. These features, coupled with its unbeatable location, make it a preferred choice for many seeking both convenience and a pleasant stay in Folkestone.
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Categories
Dog Friendly Hotel
This hotel welcomes dogs and other pets. It is near the beach and offers a range of recreational amenities.

Hotel near Nightlife Spots
This hotel is a top entertainment venue with an on-site nightclub, bars, and live music. It is also located directly on Folkestone's harbour, providing immediate access to seafront bars and restaurants.

Cheap Hotel
Located in Hale, this hotel offers a good value stay. It is suitable for travellers looking for affordable accommodation with satisfactory food.

Hotel with Indoor Pool
The hotel includes an indoor pool and leisure club facilities.

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Hotel with Parking

Hotel with Gym

Room Types
Standard Double Room Cosy room with a private bathroom, satellite TV and tea and coffee facilities.

Standard Twin Room Cosy room with a private bathroom, satellite TV and tea and coffee facilities.

Premier Double Room With an additional seating area and a sea view or balcony.

Premier Twin Room With an additional seating area and a sea view or balcony.

Standard Single Room Cosy room with a private bathroom, satellite TV and tea and coffee facilities.

Family Room (2 Adults + 2 Children) Accommodates a maximum of 2 adults and 2 children. With an en suite bathroom, this room has a double bed and 1 bunk bed.

Guest Reviews
6.1
Rated
Location
Nestled in a prime location along Folkestone’s seafront, The Grand Burstin Hotel offers an exceptional base for travelers seeking both convenience and scenic beauty. The hotel's location is frequently highlighted as its greatest asset, boasting breathtaking views of the harbour and easy access to the beach. Just steps away from the bustling harbour arm, guests enjoy proximity to a variety of eateries, bars and high street shops, making it ideal for a leisurely stroll or a quick shopping spree.

The hotel excels in being well-connected for travelers, being a short distance from the Eurotunnel and Dover ferry terminals, making it a convenient overnight stop for those heading across the Channel. The surrounding area is rich with opportunities for exploration, including the sandy and pebble beaches, picturesque harbour and coastal paths like the Leas Cliff.

Residents appreciate the waterfront location which makes enjoyable walks and harbour activities easily accessible. Ample parking, stunning sea views and the centrality to Folkestone's amenities contribute to the overall positive experience. Whether it's a relaxing break or a staging post for further adventures, The Grand Burstin’s unbeatable location promises a memorable stay for all visitors.

Breakfast
The Grand Burstin Hotel offers a breakfast experience that receives mixed feedback from its guests. Many highlight the generous variety available, from continental to full cooked options, which include fresh fruit, cereals and a notable selection of hot drinks such as coffee and juice. Guests appreciate the good value for the cost, especially noting that the breakfast is often reasonably priced and considered great value for money.

Positively, the breakfast buffet is frequently described as plentiful with a good selection of both hot and cold dishes. The breakfast room is noted for being very clean and tidy and the presence of a broad menu ensures plenty of choices to suit various tastes, including gluten-free options. Noteworthy dishes mentioned by several guests include the sausages and bacon with some specific commendations on the quality of these items.

However, not all feedback is favorable. There are repeated comments about the temperature of the hot food with several guests noting that items were often cold or tepid. Specific criticisms include complaints about the quality of the sausages and bacon, which some found to have an unpleasant taste. Additionally, service and cleanliness in the breakfast area were considered dull by some and there were mentions of chaotic conditions leading to an average breakfast experience.

Some other issues raised involve the breakfast being an extra cost for guests, as it is not always included in the room price, which was a point of contention for some. Despite these drawbacks, the overall sentiment leans towards a decent breakfast offering that provides good value and variety, making it a generally satisfactory start to the day for many visitors.

Dinner
Dinner at The Grand Burstin Hotel drew mixed reviews, though several positive points stood out. Guests frequently noted the value for money with many highlighting the variety and ample portions available at both dinner and breakfast. Specific mentions of enjoyable elements included the carvery, the Sunday lunch in the Victorian restaurant and particular dishes like the fish, beef stew and potatoes. Some appreciated the environmental ambiance, availability of food and the enticing dining and drinking options.

Multiple reviews mentioned that the food was typical hotel fare with some describing it as hearty and sensible. While several guests found the buffet to be nice and the food good, others saw room for improvement, noting uneven quality and occasional issues with temperature and presentation.

Despite some dissatisfaction regarding the food being bland, cold or not promptly replenished, the hotel's meals generally garnered approval for being plentiful and satisfactory, especially given the price. Through attentive staff handling complaints professionally, the overall dining experience was enhanced for many.

In conclusion, The Grand Burstin Hotel offers decent, if sometimes inconsistent, dining options that tend to offer good value for money with the buffet dinner and breakfast being particularly highlighted for their variety and ample choices.

Rooms
The rooms at The Grand Burstin Hotel have garnered mixed feedback from guests with standout positives including their spaciousness and often beautiful views, particularly of the sea and the harbour. Many guests found the rooms to be clean and comfortable, making for a restful stay. Some rooms even boasted amenities like a large flat-screen TV and tea and coffee facilities, adding to the convenience factor. Upgraded rooms, in particular, are noted to be more modern and well-equipped.

On the flip side, the hotel is often described as outdated and in need of refurbishment with numerous mentions of musty odors, dampness and general wear and tear. Several rooms seemed to suffer from maintenance issues such as poor ventilation, non-functioning heaters, noisy corridors and cleanliness concerns, including dirty windows and bathrooms. Some guests also reported thin walls leading to noise disturbances.

Overall, while the hotel rooms offer decent value for the price with good size and functionality for short stays, the consensus leans towards a need for significant upgrades and better upkeep to improve the overall guest experience.

Beds
A review of the beds at The Grand Burstin Hotel reveals a mix of experiences with guests noting both comfortable and less-than-ideal sleeping arrangements. Many reviews highlight the comfort of the beds, describing them as very comfy, clean and conducive to a good night's sleep. Bedding is often clean and well-maintained and spacious bed sizes receive positive remarks. However, some guests mention discomfort due to hard or thin mattresses, while a few note issues with bed maintenance, such as broken castors or headboards. Pillows, sometimes noted as flat or hard and the firmness of some beds are points of contention. Despite these drawbacks, several guests appreciate the overall comfort and cleanliness of the bedding provided.

Cleanliness
The Grand Burstin Hotel has received mixed feedback regarding its cleanliness. Many guests note that the rooms are generally clean and comfortable with clean bed sheets and bathrooms. Some guests even describe their rooms as spotlessly clean. However, several areas of the hotel appear to need substantial improvement and refurbishment. Common areas, including corridors and public toilets, are frequently highlighted as dirty with some corridors described as smelly or damp. Parts of the hotel, including hallways and windows, could benefit from a deep clean and ongoing renovation work seems necessary.

While some guests found their rooms to be freshly cleaned, others mentioned issues such as mildew stains on sheets, dirty carpets and unclean bathrooms. Despite reports of clean rooms, there are frequent mentions of outdated and worn decor throughout the hotel. Moreover, certain areas like the lifts and staircases have not met guests' cleanliness standards, sometimes containing debris or emanating unpleasant smells.

Although some improvements have been noted since previous visits, there is a recurring call for better general upkeep and more diligent housekeeping. The staff’s friendliness and the basic yet functional atmosphere were appreciated, but overall better cleaning standards and a fresher, more modern appearance in communal areas would significantly enhance the guest experience.

Staff
At The Grand Burstin Hotel, the staff consistently receive commendations for their friendliness, efficiency and willingness to go above and beyond for the guests. Many reviews highlight the politeness and helpful nature of the team, across various departments including reception, catering, room service and security. Despite occasional busy periods and long check-ins, the reception staff are often described as welcoming and professional, efficiently resolving issues and ensuring smooth check-ins.

Guests frequently mention the amiable and accommodating bar and leisure centre staff, who contribute significantly to a pleasant stay. The staff's professionalism and kind attitude are particularly noted with instances of them being described as fantastic, supportive and remarkably helpful.

However, there are minor instances of less satisfactory experiences, including reports of overworked staff leading to stress and less friendly encounters at times. Some guests noted that a few staff members could improve their approach and response time.

Overall, the hotel's workforce is a standout feature, known for their dedication, the pleasant atmosphere they create and their ability to make guests feel welcome and well-attended to.

Wi-Fi
When considering accommodation at The Grand Burstin Hotel, it's important to be aware of the nuances of their WiFi services. While guests do enjoy free WiFi in the lounge and public areas, WiFi access in the rooms is a paid service. Some have pointed out the cost, noting that it can be quite expensive, typically around 7 euros per device or per day with some stating it can reach up to 7 pounds a night.

The quality and reliability of the WiFi have received mixed reviews. Several guests appreciated that the WiFi in public areas was functional and even described it as very quick in some instances. However, others experienced slow speeds, inconsistent connections and lack of availability in the rooms. It was noted that the WiFi signal often did not reach rooms or was very weak when it did. Some even reported having no WiFi access in their rooms at all.

In summary, while the lobby and communal areas generally provide satisfactory free WiFi, those needing reliable internet in their rooms should be prepared for potential additional costs and variable service quality.

Gym
The Grand Burstin Hotel offers a range of gym and swimming facilities that guests find appealing, particularly for family visits. The on-site swimming pool is a notable highlight, frequently praised by families for providing enjoyment, especially for children. The addition of a sauna enhances the relaxation experience.

The gym receives a mix of comments. Overall, guests appreciate having access to the gym with several noting that it is good for maintaining fitness during their stay. Though some equipment is seen as outdated and in need of renewal, the gym is generally described as functional and serves its purpose for a basic workout. Additionally, the gym staff are commended for their excellence.

While there are mentions of the gym being small and costing extra, many guests still enjoy their gym sessions and find the combined gym and pool facilities to be very good overall. The key takeaway for prospective visitors is that the hotel offers essential and functional fitness amenities, although there's room for improvement in certain areas.

Pool
The Grand Burstin Hotel's pool garners mixed feedback from visitors. On the positive side, guests frequently highlight the niceness and reasonable pricing of the pool, describing it as refreshing and recommending it to others. The leisure center, inclusive of the spa and pool, is noted as a good addition with clean facilities being appreciated at times.

However, several reviews also indicate areas for improvement. Some guests encountered closures during their visits and there are mentions of the pool area needing better upkeep and cleanliness with changing rooms specifically called out. The indoor pool's temperature could be warmer and some guests noted the additional cost for pool access even for hotel guests, which may not be ideal for everyone. Despite these drawbacks, the presence of a pool offers a leisure option that guests value, especially in poor weather conditions.

Parking
Guests of The Grand Burstin Hotel have mixed experiences when it comes to parking. Many describe the on-site parking as limited, often crowded and sometimes chaotic, making it challenging to secure a spot. Some found it very hard to locate the entrance or faced issues with spaces being full or even unavailable, particularly during busy times or events. Consequently, guests sometimes had to park off-site, which could be costly and inconvenient. Several reviews noted the additional parking charges, typically £5 per day, which weren't always clearly communicated beforehand.

Despite the difficulties, there are mentions of safe and ample parking for those who were able to find a spot. The hotel's staff has been described as helpful and efficient, which likely aids in navigating the parking situation. Some reviews appreciated the reasonable parking costs, especially given the budget nature of the hotel. However, the parking situation overall seems to be a recurring issue with multiple guests suggesting improvements are needed to accommodate the volume of visitors effectively.

Family
The Grand Burstin Hotel presents itself as a highly family-oriented destination, boasting a family-friendly atmosphere and plentiful amenities suited for both short visits and extended stays. The hotel offers numerous family rooms designed with bunk beds that kids particularly enjoy. Despite some rooms being on the smaller side, they manage to accommodate families comfortably.

Guests frequently highlight the extensive range of entertainment available for all ages, including free live performances that contribute to a lively and engaging environment. The enjoyable pool area is another significant attraction for children.

However, there are occasional concerns about noise from neighboring rooms and minor issues such as staff behavior and room conditions. Nonetheless, the overall impression is that the hotel provides a fun and enjoyable experience for families, making it an ideal spot for a family holiday, reunion or stopover. With ample parking and a good location for kids, the hotel makes family trips pleasurable and hassle-free.

Nightlife
Set in the heart of a vibrant nightlife hub, The Grand Burstin Hotel offers an array of entertainment options that draw guests in for an exciting stay. With free entertainment featured every night, from lively music and bingo until 9pm to hilarious shows, there's always something happening to keep visitors amused. The immediate vicinity boasts pubs and live music venues, providing plenty of opportunities for a fun night out. Despite this, the atmosphere may not be ideal for those seeking a quiet or romantic retreat, as the evenings can get noisy with music playing into the early morning hours. The area surrounding the hotel, while lively, has mixed reviews regarding safety at night, which could be a concern for some. However, the hotel ensures ample parking space for its guests, adding a level of convenience. Overall, The Grand Burstin Hotel is a prime spot for those looking to immerse themselves in the local nightlife scene and enjoy a range of evening entertainment.

Indoor Pool
The Grand Burstin Hotel offers an indoor swimming pool that many guests have found appealing. Visitors appreciated its spaciousness, cleanliness and warmth, making it a pleasant option for a relaxing swim, particularly during the morning when it tends to be quieter. The pool is described as a great bonus for those staying at the hotel, providing a welcome opportunity for kids and adults alike to enjoy some aquatic fun.

However, potential visitors should be aware of a few considerations. There is an additional cost to use the pool and it occasionally closes early in the evening with some guests noting a 6 pm closure time. While the pool area itself is spacious and generally well-maintained, there's feedback suggesting it could benefit from an update to enhance the overall experience.

Despite these minor drawbacks, the indoor pool at The Grand Burstin Hotel remains a favored feature among guests, contributing positively to their stay.

Dog Friendly
The Grand Burstin Hotel is renowned for its dog-friendly policies, making it an ideal destination for pet owners looking to travel with their furry companions. Guests frequently highlight the hotel's welcoming attitude towards dogs, appreciating the ability to check in with their pets and the freedom to bring dogs into various areas of the hotel, including the main entrance and lounge areas.

The hotel accommodates dogs with specific amenities and services aimed at pet owners, although some guests have noted increased charges for bringing their pets, specifically a £20 pet fee. Despite this, the consensus among reviewers is that the hotel’s pet-friendly nature adds significant value to their stay, allowing them to enjoy their time without worrying about their pets being unwelcome.

However, several reviews mention the downside of the hotel’s pet policies, including occasional disturbances from barking dogs in the corridors and reception areas, as well as issues with lingering pet odors. Instances of inadequate handling of these challenges by the staff have been cited, which might detract from the overall experience for some guests.

The property also features practical considerations such as ample parking space and its seaside location adds to the appeal for guests traveling with pets, offering an enjoyable environment for both pets and owners. Despite some critiques regarding the maintenance and age of the facilities, the overarching positive sentiment remains: The Grand Burstin Hotel successfully caters to pet owners, making it a go-to spot for a pet-inclusive getaway.


Yes, The Grand Burstin Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at The Grand Burstin Hotel.

Yes, The Grand Burstin Hotel welcomes dogs.

Yes, parking facilities are available at The Grand Burstin Hotel.

Yes, The Grand Burstin Hotel has a gym.

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