HG Alto Aragón
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Summary of reviewsHG Alto Aragón enjoys exceptional acclaim for its picturesque location at the summit of Formigal, delivering breathtaking mountain views and a tranquil environment ideal for relaxation and winter sports enthusiasts. The hotel's serene setting, coupled with convenient amenities such as a shuttle service to ski slopes and easy parking, adds to its appeal. Guests routinely applaud the warm mountain ambiance and the scenic vistas from rooms and common areas, including a delightful terrace.
The breakfast experience is frequently highlighted as a standout feature with guests praising the varied, high-quality buffet offering a range of fresh and delicious products catering to different tastes. This generous and flavorful breakfast, enhanced by excellent service and beautiful views, significantly elevates the guest experience, despite some minor concerns about the variety over time.
Dinner, however, receives mixed reviews. While some guests appreciate the professionalism of the chef and dining staff, others find the quality and variety of the buffet lacking and not up to the hotel's standard with issues related to the food being cold and insufficiently replenished.
Rooms at HG Alto Aragón are described as spacious and comfortable with many guests enjoying the cozy ambiance provided by wooden ceilings and superb mountain views. Cleanliness is generally satisfactory, although there are notes on outdated decor, lighting issues and occasional problems with extra beds and pillows. While the hotel's overall cleanliness is commendable, some areas such as the spa and certain common areas need better maintenance to meet four-star standards.
The staff at the hotel receive high praise for their friendliness, attentiveness and professionalism. They are described as helpful and quick to resolve issues, contributing positively to the overall guest experience.
Free Wi-Fi receives mixed reviews with several guests experiencing connectivity issues, particularly in the rooms. The spa and gym facilities, although appreciated, also draw mixed feedback with guests noting the need for better maintenance and more modern equipment.
The pool is a pleasant addition, especially appreciated post skiing or hiking, although its size and condition receive varied comments. Parking at the hotel involves both free and paid options with guests appreciating the convenience but noting limitations in capacity and preparation for winter conditions.
Families find the hotel exceptionally accommodating with spacious rooms, dedicated children’s areas and a welcoming spa, making it an ideal destination for family ski trips. The staff's professionalism and friendliness, particularly individuals like the maître Ramón, enhance the family dining experience.
In summary, HG Alto Aragón is well regarded for its stunning location, excellent breakfast, spacious rooms and friendly staff, making it a superb choice for guests seeking comfort and natural beauty, despite some areas that could benefit from improvement.
Categories
The breakfast experience is frequently highlighted as a standout feature with guests praising the varied, high-quality buffet offering a range of fresh and delicious products catering to different tastes. This generous and flavorful breakfast, enhanced by excellent service and beautiful views, significantly elevates the guest experience, despite some minor concerns about the variety over time.
Dinner, however, receives mixed reviews. While some guests appreciate the professionalism of the chef and dining staff, others find the quality and variety of the buffet lacking and not up to the hotel's standard with issues related to the food being cold and insufficiently replenished.
Rooms at HG Alto Aragón are described as spacious and comfortable with many guests enjoying the cozy ambiance provided by wooden ceilings and superb mountain views. Cleanliness is generally satisfactory, although there are notes on outdated decor, lighting issues and occasional problems with extra beds and pillows. While the hotel's overall cleanliness is commendable, some areas such as the spa and certain common areas need better maintenance to meet four-star standards.
The staff at the hotel receive high praise for their friendliness, attentiveness and professionalism. They are described as helpful and quick to resolve issues, contributing positively to the overall guest experience.
Free Wi-Fi receives mixed reviews with several guests experiencing connectivity issues, particularly in the rooms. The spa and gym facilities, although appreciated, also draw mixed feedback with guests noting the need for better maintenance and more modern equipment.
The pool is a pleasant addition, especially appreciated post skiing or hiking, although its size and condition receive varied comments. Parking at the hotel involves both free and paid options with guests appreciating the convenience but noting limitations in capacity and preparation for winter conditions.
Families find the hotel exceptionally accommodating with spacious rooms, dedicated children’s areas and a welcoming spa, making it an ideal destination for family ski trips. The staff's professionalism and friendliness, particularly individuals like the maître Ramón, enhance the family dining experience.
In summary, HG Alto Aragón is well regarded for its stunning location, excellent breakfast, spacious rooms and friendly staff, making it a superb choice for guests seeking comfort and natural beauty, despite some areas that could benefit from improvement.
Hotel near Ski Resorts
This 4-star hotel is a short drive from Formigal ski resort and offers a free shuttle service. Guests can enjoy access to both an outdoor and an indoor swimming pool, as well as a jacuzzi and sauna.
Family Friendly Hotel
This hotel is well-suited for families, offering a dedicated children's game room and play areas. It also features a children's miniclub service and a spa that welcomes children, with family rooms that provide ample space.
Hotel with Swimming Pool
This luxurious hotel offers an indoor pool, a gym, and scenic views of the Tena Valley. It also provides a free shuttle service to the ski station and features a water area with a heated swimming pool and jacuzzi.
Heated Pool Indoor Pool
Hotel with Parking
This hotel provides interior paid parking and an electric car charging point. It is located in the upper part of the Formigal estate with views of the ski station.
Hotel with Indoor Pool
Guests can enjoy a heated indoor pool, hot tub, sauna, and steam room at this hotel. Massage and beauty treatments are also available as part of the spa and wellness facilities.
Hotel with Heated Pool
Located in Formigal, this hotel provides access to heated pool facilities, ideal for guests looking to relax in the mountains. The hotel's amenities and services cater to a comfortable stay.
Hotel with Spa
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled at the summit of Formigal, 'HG Alto Aragón' boasts an exceptional location with unparalleled views of the surrounding mountains and countryside. The setting provides a serene environment perfect for relaxation, yet its proximity to the ski slopes makes it ideal for winter sports enthusiasts. Guests appreciate the hotel's convenient shuttle service to the slopes, ease of parking and the tranquility afforded by its elevated position. The breathtaking vistas from both the rooms and common areas, including a scenic terrace, contribute to the hotel's charming mountain ambiance.
Amenities such as the first-class breakfast, a good spa and spacious rooms enhance the guest experience. Despite being somewhat removed from the town center and entertainment venues, this isolation is often seen as a benefit, offering peace and a quiet atmosphere. The hotel's location is complemented by friendly staff, a convenient in-house equipment rental service and a good range of facilities, including a pool.
The picturesque environment and the admirable views are highly endorsed by visitors, making 'HG Alto Aragón' a superb destination for those seeking a harmonious blend of comfort, nature and alpine activities.
Visitors to the HG Alto Aragón have frequently highlighted the breakfast experience as a standout aspect of their stay. Described as spectacular, varied and very good, the breakfast buffet garners praise for its comprehensive selection of fresh and freshly made products. Guests appreciated the abundance and variety with options catering to both continental and English tastes. Many noted the breakfast as very generous with some enjoying the added perk of exceptional views.
Several reviews emphasized the high quality and extensive range of the breakfast offerings. Impeccable service, delicious food and a pleasing array of choices make the breakfast a delightful start to the day. Guests enjoyed freshly prepared omelets and found the overall breakfast experience to be wonderful, complete and flavorful.
However, a few reviews noted that the breakfast service did not match the high expectations set by the hotel's four-star rating with some mentioning a decline in the variety of products offered, especially regarding dairy and fruits.
Overall, the consensus is that the breakfast at HG Alto Aragón is very good, complete and varied, contributing significantly to the positive guest experience.
The dinner experience at HG Alto Aragón has received mixed reviews from guests. Many appreciated the buffet dinner, describing it as nice, very good and commending the high professionalism and attentiveness of the chef. The dining room staff also earned praise for maintaining their composure under stress, contributing to a positive dining atmosphere. Some guests enjoyed very delicious dinners and found both breakfast and dinner to be quite good.
However, there were consistent criticisms regarding the quality, variety and value for money of the dinner buffet. Several guests found the dinner options to be scarce, occasionally cold and not replenished adequately. Many felt that the dinner was expensive for what was offered with some noting that it did not justify the cost and could be considered below the hotel’s standard. The need to reserve dinner 24 hours in advance and the multitasking wait staff catering to both the bar and dining room also detracted from the overall experience for some.
In summary, while the dining staff and the professionalism of the chef were appreciated, improvement in the variety, temperature and value of the dinner buffet could enhance the overall dining experience at HG Alto Aragón.
HG Alto Aragón offers guests a comfortable and spacious stay with the majority of reviews highlighting the large, clean and pleasant rooms. Many guests found the beds to be very comfortable, enhancing their overall stay. The rooms often feature sloped wooden ceilings, which add a charming and cozy touch. Some rooms boast superb mountain views, further complemented by well-maintained facilities and friendly staff.
While the decoration may sometimes appear outdated, the hotel rooms are described as well soundproofed and sufficiently equipped. However, the hotel may experience occasional issues with lighting and temperature control. Some guests noted that extra beds and pillows did not meet the same standard of comfort as the primary beds.
In conclusion, the hotel rooms at HG Alto Aragón are spacious, clean and generally comfortable, offering a good balance of natural scenic views and friendly service, even if there are minor areas for improvement.
HG Alto Aragón is often praised for its comfortable and spacious rooms with many guests specifically highlighting the beds. The general consensus is that the beds are very large and comfortable with some reviewers describing them as super comfy and even stating that they slept like kings. Guests appreciate the 2-meter wide bed and the quality bedding, including comfortable pillows. However, a few guests have mentioned that the mattresses were a bit hard and did not quite live up to the 4-star standard. There were also remarks about the softness of the pillows without the option to choose firmer ones. Despite these minor critiques, the overall feedback emphasizes the comfort and satisfaction experienced by most guests when it comes to the sleeping arrangements at HG Alto Aragón.
HG Alto Aragón has received mixed reviews regarding its cleanliness and overall condition. On the positive side, many guests have noted that the hotel is generally clean and well-maintained. The rooms are often described as spacious, very clean and comfortable, offering great views. Guests have appreciated the cleanliness of the bathrooms and the modern feel of the recently constructed areas. The comfort and cleanliness have been highlighted as very good and the large common areas and spacious reception add to the overall pleasant experience.
However, there are some areas that need improvement. Several reviews point out that the general lighting is poor and some areas of the hotel feel neglected. The common areas and parts of the hotel, including the café, have been described as not sufficiently clean with specific mention of dust and food scraps from previous guests. The spa area received particular criticism for its lack of cleanliness and maintenance. Additionally, there have been comments about the furniture's deteriorating condition and overall cleanliness not meeting the standards expected of a 4-star hotel.
In summary, while many guests have had positive experiences with the cleanliness and comfort at HG Alto Aragón, there are notable areas where the hotel could improve to meet higher standards consistently.
The staff at 'HG Alto Aragón' have garnered notable praise from guests with many highlighting their friendliness, attentiveness and professionalism. Words such as friendly, polite and attentive are frequently used to describe the hotel personnel. The warmth and efficiency of the staff seem to contribute significantly to the guests' overall experience.
The reception team is especially commended for their helpfulness and amiable disposition, though there are isolated mentions of the need for better training. The overall service was often referred to as exceptional with specific mentions of the staff being quick to resolve issues, such as a prompt response to a malfunctioning bathroom light.
Guests also appreciate the outstanding support across various services, from housekeeping to the restaurant staff with some describing them as extraordinary. The attention to detail and patience, particularly with families, adds to the positive experience. Despite some notes on limited language skills beyond Spanish, the commitment and kindness of the staff prevail in creating a welcoming atmosphere.
In summary, the team at 'HG Alto Aragón' stands out for their dedication to guest satisfaction, characterized by their friendly demeanor, prompt service and professional conduct.
The WiFi at HG Alto Aragón receives mixed feedback from guests. Positive highlights include mentions of very good and excellent WiFi, particularly noted alongside modern and spacious bathroom facilities. There is also free WiFi available at the hotel. However, several guests report that the WiFi only works in the lobby with no connectivity in the rooms and that it doesn't reach the third floor. There are instances of WiFi issues for the duration of their stay and some guests were not informed about WiFi availability upon arrival. Despite the free WiFi, the limited range and connectivity issues in the rooms present a notable drawback.
HG Alto Aragón offers a spa experience that, while appreciated by some, leaves much to be desired for others. The spa area includes facilities like a pool, sauna and jacuzzi and offers services such as massages, which guests found excellent thanks to professional therapists like Isabel. However, the spa itself is often described as small and simple with outdated amenities. Some guests reported issues such as poor lighting, neglected areas and occasional unpleasant smells. Furthermore, the spa can get crowded and securing appointments during peak times can be difficult. Despite these drawbacks, the spa provides a pleasant way to unwind, especially after a day of skiing, although it does seem to require some improvements to meet the higher expectations of guests.
The gym at HG Alto Aragón is noted for being quite small and modest with limited equipment that does not fully align with the promotional photos. The facilities include a couple of ellipticals, two treadmills and a stationary bike, which some guests feel falls short of expectations for a 4-star hotel. The ventilation and temperature control have also been commented on with reports of the gym area being a bit cold. Overall, the simplicity and minimal offerings of the gym leave room for improvement and may not satisfy guests looking for a more comprehensive fitness experience.
HG Alto Aragón's pool and spa facilities generate a mix of impressions among guests. Many appreciate the inclusion of these amenities in the price, finding the spa and pool enjoyable, especially after a day of skiing or hiking. Some guests highlight that the heated pool is quite delightful, though the temperature of the water has been a point of contention, ranging from very cold to overly warm.
The pool's size and condition also receive varied comments. It is described as slightly small and showing minor signs of wear, yet still capable of providing enjoyment. The indoor pool facilities are noted as spacious and impeccable, but the pool can feel overwhelming during peak times.
It's important to note that the pool isn't part of the hotel itself but a community or municipal pool which is some distance away, an aspect that may come as a surprise. Despite some minor issues like the lack of changing rooms and occasional noise, many guests find the pool to be a nice feature overall.
When it comes to parking at HG Alto Aragón, guests have a mix of experiences to share. A key highlight is the availability of free parking right in front of the hotel, which many find convenient, particularly for a stop before embarking on a hike or climb. Nonetheless, the free spaces tend to be limited and often insufficient to accommodate all vehicles, leading some guests to search for parking elsewhere.
For those seeking assured parking, the hotel offers secure indoor spaces, albeit for an additional fee of €20 to €22 per day. This has been seen as a comfortable option, given the direct access to rooms from the parking area. Motorcyclists also find the parking very suitable.
The outdoor parking, while an appreciated facility, is often noted as being too small and unprepared for snow, which could be a drawback in winter months. Despite the modest size of the parking area, the hotel is praised for its excellent overall organization, including amenities such as ski lockers and in-house equipment rental. All in all, while parking has its limitations, the combination of free and paid options provides flexibility that suits various needs.
HG Alto Aragón is a well-suited destination for families with children, offering a range of amenities and activities that make it ideal for a family ski trip. Guests were pleasantly surprised by the dedicated children's game room and designated play areas, ensuring there is always something for younger guests to enjoy. The hotel also features a children's miniclub service, which adds to the family-friendly atmosphere.
Accommodations cater to larger groups with family rooms providing ample space and up to four beds, ensuring comfort for everyone. For those looking to relax after a day on the slopes, the hotel features a spa that welcomes children, an addition that many families appreciated.
Dining at HG Alto Aragón is a highlight with an abundant and high-quality buffet. Guests consistently noted the professionalism and friendliness of the staff, praising individuals like Ramón the maître for their exceptional service. Overall, the hotel is highly regarded for its ability to cater to families, creating a memorable and enjoyable stay for visitors of all ages.
HG Alto Aragón is a well-regarded hotel for ski enthusiasts looking to spend a few days in the snow. The hotel is praised for being exceptionally well-prepared for skiing, offering convenient facilities such as a ski rental shop and excellent ski storage areas right within the premises. Guests appreciate the close proximity of the ski slopes and the shuttle service, despite some mentioning it seemed improvised and poorly organized.
The hotel also stands out with its additional offerings, such as an offer on hiking routes with a free guide, adding an extra touch to the experience. Excellent staff service, a ski shop, massage services and catering options have also been highlighted. Ideal for both resting and skiing, the hotel is conveniently located in a picturesque ski resort surrounded by beautiful mountain landscapes.
HG Alto Aragón presents a mix of appealing features and several notable shortcomings, especially when evaluated against its four-star designation. While the hotel is visually pleasing and has satisfactory bathroom and spa facilities, many guests feel it does not uphold the expected quality of a four-star establishment. The rooms have received criticism for being outdated and not matching the promotional photos with complaints of uncomfortable mattresses and lackluster soundproofing.
The dining experience drew significant criticism with guests finding the quality of breakfast and overall food service to be below the standard one expects from a four-star hotel. Additionally, the gym facilities were considered inadequate, highlighting a need for better maintenance or upgrading.
Service-wise, language barriers at the reception were unexpected and disappointing for many guests. Some also noted minor inconveniences such as the absence of bedside sockets and additional pillows, which, though small, contributed to an overall feeling of the accommodation falling short of its four-star promise.
While the hotel does cater to a broad range of guests and provides a generally pleasant environment, areas like noise control, staff bilingualism and meal quality need improvement to meet the four-star criteria effectively. The pricing for certain rooms also left guests feeling that the value did not match the cost, reinforcing the perception that the hotel operates more at a three-star level despite its four-star branding.
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Location
Amenities such as the first-class breakfast, a good spa and spacious rooms enhance the guest experience. Despite being somewhat removed from the town center and entertainment venues, this isolation is often seen as a benefit, offering peace and a quiet atmosphere. The hotel's location is complemented by friendly staff, a convenient in-house equipment rental service and a good range of facilities, including a pool.
The picturesque environment and the admirable views are highly endorsed by visitors, making 'HG Alto Aragón' a superb destination for those seeking a harmonious blend of comfort, nature and alpine activities.
Breakfast
Several reviews emphasized the high quality and extensive range of the breakfast offerings. Impeccable service, delicious food and a pleasing array of choices make the breakfast a delightful start to the day. Guests enjoyed freshly prepared omelets and found the overall breakfast experience to be wonderful, complete and flavorful.
However, a few reviews noted that the breakfast service did not match the high expectations set by the hotel's four-star rating with some mentioning a decline in the variety of products offered, especially regarding dairy and fruits.
Overall, the consensus is that the breakfast at HG Alto Aragón is very good, complete and varied, contributing significantly to the positive guest experience.
Dinner
However, there were consistent criticisms regarding the quality, variety and value for money of the dinner buffet. Several guests found the dinner options to be scarce, occasionally cold and not replenished adequately. Many felt that the dinner was expensive for what was offered with some noting that it did not justify the cost and could be considered below the hotel’s standard. The need to reserve dinner 24 hours in advance and the multitasking wait staff catering to both the bar and dining room also detracted from the overall experience for some.
In summary, while the dining staff and the professionalism of the chef were appreciated, improvement in the variety, temperature and value of the dinner buffet could enhance the overall dining experience at HG Alto Aragón.
Rooms
While the decoration may sometimes appear outdated, the hotel rooms are described as well soundproofed and sufficiently equipped. However, the hotel may experience occasional issues with lighting and temperature control. Some guests noted that extra beds and pillows did not meet the same standard of comfort as the primary beds.
In conclusion, the hotel rooms at HG Alto Aragón are spacious, clean and generally comfortable, offering a good balance of natural scenic views and friendly service, even if there are minor areas for improvement.
Beds
Cleanliness
However, there are some areas that need improvement. Several reviews point out that the general lighting is poor and some areas of the hotel feel neglected. The common areas and parts of the hotel, including the café, have been described as not sufficiently clean with specific mention of dust and food scraps from previous guests. The spa area received particular criticism for its lack of cleanliness and maintenance. Additionally, there have been comments about the furniture's deteriorating condition and overall cleanliness not meeting the standards expected of a 4-star hotel.
In summary, while many guests have had positive experiences with the cleanliness and comfort at HG Alto Aragón, there are notable areas where the hotel could improve to meet higher standards consistently.
Staff
The reception team is especially commended for their helpfulness and amiable disposition, though there are isolated mentions of the need for better training. The overall service was often referred to as exceptional with specific mentions of the staff being quick to resolve issues, such as a prompt response to a malfunctioning bathroom light.
Guests also appreciate the outstanding support across various services, from housekeeping to the restaurant staff with some describing them as extraordinary. The attention to detail and patience, particularly with families, adds to the positive experience. Despite some notes on limited language skills beyond Spanish, the commitment and kindness of the staff prevail in creating a welcoming atmosphere.
In summary, the team at 'HG Alto Aragón' stands out for their dedication to guest satisfaction, characterized by their friendly demeanor, prompt service and professional conduct.
Wi-Fi
Spa
Gym
Pool
The pool's size and condition also receive varied comments. It is described as slightly small and showing minor signs of wear, yet still capable of providing enjoyment. The indoor pool facilities are noted as spacious and impeccable, but the pool can feel overwhelming during peak times.
It's important to note that the pool isn't part of the hotel itself but a community or municipal pool which is some distance away, an aspect that may come as a surprise. Despite some minor issues like the lack of changing rooms and occasional noise, many guests find the pool to be a nice feature overall.
Parking
For those seeking assured parking, the hotel offers secure indoor spaces, albeit for an additional fee of €20 to €22 per day. This has been seen as a comfortable option, given the direct access to rooms from the parking area. Motorcyclists also find the parking very suitable.
The outdoor parking, while an appreciated facility, is often noted as being too small and unprepared for snow, which could be a drawback in winter months. Despite the modest size of the parking area, the hotel is praised for its excellent overall organization, including amenities such as ski lockers and in-house equipment rental. All in all, while parking has its limitations, the combination of free and paid options provides flexibility that suits various needs.
Family
Accommodations cater to larger groups with family rooms providing ample space and up to four beds, ensuring comfort for everyone. For those looking to relax after a day on the slopes, the hotel features a spa that welcomes children, an addition that many families appreciated.
Dining at HG Alto Aragón is a highlight with an abundant and high-quality buffet. Guests consistently noted the professionalism and friendliness of the staff, praising individuals like Ramón the maître for their exceptional service. Overall, the hotel is highly regarded for its ability to cater to families, creating a memorable and enjoyable stay for visitors of all ages.
Ski
The hotel also stands out with its additional offerings, such as an offer on hiking routes with a free guide, adding an extra touch to the experience. Excellent staff service, a ski shop, massage services and catering options have also been highlighted. Ideal for both resting and skiing, the hotel is conveniently located in a picturesque ski resort surrounded by beautiful mountain landscapes.
4 Star
The dining experience drew significant criticism with guests finding the quality of breakfast and overall food service to be below the standard one expects from a four-star hotel. Additionally, the gym facilities were considered inadequate, highlighting a need for better maintenance or upgrading.
Service-wise, language barriers at the reception were unexpected and disappointing for many guests. Some also noted minor inconveniences such as the absence of bedside sockets and additional pillows, which, though small, contributed to an overall feeling of the accommodation falling short of its four-star promise.
While the hotel does cater to a broad range of guests and provides a generally pleasant environment, areas like noise control, staff bilingualism and meal quality need improvement to meet the four-star criteria effectively. The pricing for certain rooms also left guests feeling that the value did not match the cost, reinforcing the perception that the hotel operates more at a three-star level despite its four-star branding.
Yes, HG Alto Aragón has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at HG Alto Aragón.
No, HG Alto Aragón doesn't allow dogs.
Yes, parking facilities are available at HG Alto Aragón.
Yes, HG Alto Aragón has a gym.
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