Complexo Eco Cataratas Resort by SJ
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Summary of reviewsComplexo Eco Cataratas Resort is highly regarded by visitors for its prime location and excellent amenities. Nestled close to Foz do Iguaçu's key attractions, including the stunning Iguaçu Falls and Bird Park, it is a perfect base for adventure seekers and nature enthusiasts. The proximity to the airport and easy access to various tourist spots, shopping centers and entertainment venues further enhance its appeal. Guests appreciate the convenience of a nearby bus stop for seamless transit to the city center and the resort’s peaceful setting away from city hustle adds to the tranquility of the stay.
The resort's breakfast offerings consistently receive high praise, standing out for their incredible variety, freshness and exceptional quality. From an array of fresh fruits, breads and local dishes to beverages like coffee and tea, the breakfast buffets leave a memorable impression. Many guests consider it one of the best breakfasts they've had globally, citing the seamless service and attention to detail.
Dinner at the resort garners positive feedback, especially the Sushi Bar and buffet, which are noted for their freshness and variety. However, some guests point out the limited variety and occasional inconsistencies with the menu. Nonetheless, the overall dining experience is widely appreciated despite these minor issues.
Room quality varies with newer accommodations significantly enhancing the stay due to their modern design, comfortable beds and high-quality amenities. While some older rooms face maintenance and noise issues, the resort’s overall cleanliness and well-maintained grounds receive commendation. Guests frequently highlight the immaculate condition of rooms and common areas, supported by excellent housekeeping services.
The staff at Complexo Eco Cataratas Resort consistently deliver exceptional service, characterized by their friendliness, attentiveness and professionalism. Specific team members receive accolades for going above and beyond to ensure guest satisfaction, contributing to an overall positive and memorable experience.
The resort's amenities, particularly the spa and pool facilities, impress guests. The spa offers a range of relaxing treatments and well-maintained facilities, praised for their excellence and serene atmosphere. Similarly, the pools are often highlighted for their beauty, functionality and family-friendly design, although guests suggest the addition of heated pool options.
While the Wi-Fi service at the resort receives mixed reviews with some experiencing unstable connectivity, other amenities like the gym, tennis and parking facilities are generally well-received. The gym, despite needing some upgrades, provides a decent space for fitness enthusiasts. The tennis courts, alongside other sports facilities, are well-maintained and enhance the overall recreational options available to guests.
In summary, Complexo Eco Cataratas Resort offers a blend of adventure, relaxation and comfort, making it a highly recommended destination. Despite a few areas needing improvement, the positive aspects significantly outweigh the negatives, ensuring a satisfying and enjoyable stay for guests.
Categories
The resort's breakfast offerings consistently receive high praise, standing out for their incredible variety, freshness and exceptional quality. From an array of fresh fruits, breads and local dishes to beverages like coffee and tea, the breakfast buffets leave a memorable impression. Many guests consider it one of the best breakfasts they've had globally, citing the seamless service and attention to detail.
Dinner at the resort garners positive feedback, especially the Sushi Bar and buffet, which are noted for their freshness and variety. However, some guests point out the limited variety and occasional inconsistencies with the menu. Nonetheless, the overall dining experience is widely appreciated despite these minor issues.
Room quality varies with newer accommodations significantly enhancing the stay due to their modern design, comfortable beds and high-quality amenities. While some older rooms face maintenance and noise issues, the resort’s overall cleanliness and well-maintained grounds receive commendation. Guests frequently highlight the immaculate condition of rooms and common areas, supported by excellent housekeeping services.
The staff at Complexo Eco Cataratas Resort consistently deliver exceptional service, characterized by their friendliness, attentiveness and professionalism. Specific team members receive accolades for going above and beyond to ensure guest satisfaction, contributing to an overall positive and memorable experience.
The resort's amenities, particularly the spa and pool facilities, impress guests. The spa offers a range of relaxing treatments and well-maintained facilities, praised for their excellence and serene atmosphere. Similarly, the pools are often highlighted for their beauty, functionality and family-friendly design, although guests suggest the addition of heated pool options.
While the Wi-Fi service at the resort receives mixed reviews with some experiencing unstable connectivity, other amenities like the gym, tennis and parking facilities are generally well-received. The gym, despite needing some upgrades, provides a decent space for fitness enthusiasts. The tennis courts, alongside other sports facilities, are well-maintained and enhance the overall recreational options available to guests.
In summary, Complexo Eco Cataratas Resort offers a blend of adventure, relaxation and comfort, making it a highly recommended destination. Despite a few areas needing improvement, the positive aspects significantly outweigh the negatives, ensuring a satisfying and enjoyable stay for guests.
Hotel Taking Steps Towards Sustainability
Inspired by the Tupi and Guarani First Nations Culture, this resort emphasizes eco-friendly practices. It is located on Rodovia das Cataratas, providing easy access to natural attractions and incorporating cultural elements into its design.
Hotel with Spa
The resort offers a spa experience focused on eco-friendly and sustainable practices. Guests can enjoy treatments that integrate with the natural surroundings, promoting relaxation and well-being.
Dog Friendly Hotel
The resort is a great option for pet owners. The hotel offers a welcoming environment and necessary facilities to ensure a comfortable experience for both you and your pet.
Hotel with Parking
Complexo Eco Cataratas Resort by SJ is noted to have parking. This resort is located near the airport and offers excellent service.
Hotel with Tennis Courts
Located in Foz do Iguaçu, this resort offers tennis courts for guests. It provides comfortable accommodations with a range of services and facilities.
5-Star Hotel
A 5-star resort situated on Rodovia das Cataratas in Foz do Iguaçu, offering a comprehensive resort experience with facilities designed to cater to guests visiting the nearby waterfalls and attractions.
Hotel with Outdoor Pool
This 4.5-star luxury hotel offers two outdoor pools and a children's pool, with guests highlighting the amazing pool area. It also features a poolside bar and is located near a national park.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Complexo Eco Cataratas Resort enjoys a prime location, celebrated by guests for its proximity to key attractions in Foz do Iguaçu. The resort's position provides outstanding access to the stunning Iguaçu Falls, making it an optimal choice for waterfall enthusiasts. Travelers appreciate the convenience of being near both the waterfalls and the Bird Park, as well as the proximity to the airport. This setup is perfect for those with a car, allowing easy exploration of nearby sites including Dreamland, Parque das Aves and the border with Argentina. Despite occasional road repairs, access to the resort remains straightforward.
The setting also offers quietness away from city hustle, contributing to a peaceful stay. Being on Cataratas Avenue, the resort is close to various tourist spots and entertainment venues, such as the Wax Museum and Dinosaur Park. Guests highlight the convenience of a bus stop right outside the hotel for easy transit to the city center and other attractions.
The surrounding area is not just about nature; there are ample shopping opportunities with the Paladiun shopping mall and Dutty Free shops nearby. Despite being somewhat distant from downtown restaurants, the resort's strategic location ensures a balanced mix of accessibility and tranquility. The well-maintained grounds and resort amenities further enrich the guest experience, making Complexo Eco Cataratas Resort a highly recommended destination for visitors seeking both adventure and relaxation.
Complexo Eco Cataratas Resort has garnered widespread acclaim for its breakfast offerings, consistently described as exceptional. Guests highlight the incredible variety and abundance of choices available every morning, ranging from fresh fruits, breads and cakes to local dishes and beverages like coffee and tea. The breakfast buffets are not only expansive but also well-presented, fresh and delicious, making it a standout feature of the stay.
The quality and completeness of the breakfast service are frequently noted with numerous reviews praising the sumptuous and varied selection. Many guests rank it as the best they have ever had, both in Brazil and in their travels globally. The breakfast experience is further enhanced by the Resort's impeccable service and attention to detail, ensuring that items are constantly replenished and the dining area remains clean and organized.
Several reviews specifically mention the breakfast's role in contributing to a relaxing and enjoyable stay, often complemented by other amenities such as beautiful pools and fantastic customer service. Overall, the breakfast at Complexo Eco Cataratas Resort stands out as a highlight, impressing guests with its quality, variety and overall gastronomic excellence.
The dinner experience at Complexo Eco Cataratas Resort generally receives positive remarks from guests, highlighting a variety of dining options including à la carte and buffet services. Many guests praise the excellent dinner, describing it as delicious, fantastic and outstanding. The Sushi Bar, in particular, stands out for its fresh and well-textured sushi. Additionally, the buffet dinner is often appreciated for its quality and varied dishes with plentiful choices that include a regional touch and high-quality standards. Some guests find the food very good, abundant and enjoy the exceptional cocktails prepared at the bar.
However, there are notable concerns regarding the limited variety of the dinner menu with some diners experiencing repeated offerings night after night. Complaints also arise about the inconsistent quality of the food, especially when the executive chef is not present. Some reviews mention that the food can be cold, tasteless and even reused on occasion. Service at the poolside restaurant and the timeliness of food delivery also receive criticism with reports of long wait times and occasional errors in orders.
The pricing of the dinner options is a mixed bag; while some find the prices fair and the meals worth the cost, others consider the food overpriced, suggesting a need for better management and value for money. Despite these issues, the overall sentiment remains positive with many guests enjoying a delightful dining experience at the resort.
Complexo Eco Cataratas Resort offers a diverse range of rooms, emphasizing cleanliness and comfort across its accommodations. Guests frequently highlight the spaciousness and well-maintained nature of the newer rooms. These newer rooms are often praised for their ample space, comfortable beds and modern amenities, including large bathrooms and great views. Many guests appreciate the attention to detail with daily room cleaning and the presence of high-quality amenities.
However, reviews note that the rooms in the older part of the hotel suffer from maintenance issues, including cleanliness problems, musty smells and outdated decor. Noise is a common complaint in these older rooms, coming from both the street and the air conditioning units. Despite these issues, the newer accommodations seem to significantly enhance the overall experience with their modern design and comfort.
The resort's room service and facilities, such as the large pool, also contribute positively to guests' stays. While some logistical issues exist, particularly with room assignments not matching photos or descriptions, the overall consensus points to a satisfying stay in the newer sections of the hotel. Overall, Complexo Eco Cataratas Resort appears to deliver a pleasant, if somewhat inconsistent, lodging experience with newer accommodations offering a notably superior stay.
The beds at Complexo Eco Cataratas Resort generally receive positive feedback for their comfort and cleanliness. Many guests describe the beds as comfortable, pleasant to the touch and with very good bed linens and bath towels. The rooms are also frequently mentioned as being clean and spacious. Specific praise includes the beds being very comfy with high-quality bedding and large sizes such as king-size beds.
While there are numerous mentions of the beds being very comfortable, several reviews indicate some inconsistencies. A few guests found the mattresses to be old with broken springs or too soft to the point of sagging. There are also mentions of hard beds and less comfortable pillows with some guests having to stack them to achieve a good posture.
In summary, while many guests enjoyed a restful sleep on clean and comfortable beds, a number of guests pointed out the need for better maintenance and updates to the mattresses and pillows to ensure a consistently pleasant experience.
Complexo Eco Cataratas Resort consistently receives high praise for its cleanliness and overall maintenance standards. The rooms and common areas are repeatedly described as very clean, well-organized and spotless, often achieving impeccable levels of upkeep. Both the accommodations and the facilities meet exacting sanitation standards and the property as a whole is meticulously maintained.
The staff's attention to cleanliness is evident with positive mentions of the detailed and friendly housekeeping service. Guests frequently highlight the immaculate condition of their rooms upon arrival and the consistent upkeep throughout their stay. The hotel's maintenance and structured environment contribute to a comfortable and pleasant experience.
However, occasional lapses in room cleaning and isolated issues such as clogged drains and musty odors have been noted by some guests. Despite these minor setbacks, the overall feedback underscores the resort's high standards in cleanliness and maintenance, making it a reliable and clean choice for travelers.
Visitors to Complexo Eco Cataratas Resort consistently praise the resort's excellent staff services. Many reviews highlight the impeccable service and the friendly, attentive and polite nature of the employees. The staff are noted for being extremely helpful, always willing to assist and exuding a welcoming and hospitable vibe throughout the resort. Guests particularly appreciate the great customer service provided by various team members, including the waiters at the pool area and specific mention of staff members like Humberto and Johnatan who went above and beyond.
Overall, the resort's personnel are frequently described as warm, courteous, efficient and professional. However, there are occasional mentions of areas needing improvement, such as the need for better training of some restaurant and reception staff and isolated incidents of unhelpful or poorly trained employees. Despite these minor drawbacks, the consensus is that the staff's dedication to guest satisfaction is evident, making for an overall positive and memorable stay at the resort.
Complexo Eco Cataratas Resort receives mixed reviews regarding its Wi-Fi service. Several guests reported a positive experience, noting that the Wi-Fi worked well throughout the hotel and even outdoors. In some instances, the internet service was described as excellent and moderately fast, providing perfect internet access for those who had a seamless connection.
However, the majority of reviews highlight significant issues with Wi-Fi connectivity. Many guests mentioned that the internet service was unstable, slow or completely non-existent at times. Common complaints include Wi-Fi signal problems in rooms, hallways and across the hotel, leading to frustrations, especially for those traveling for work. Some guests pointed out that the internet was vulnerable, unstable and did not work properly, leading to a generally poor and unreliable Wi-Fi experience. Despite isolated reports of good connectivity, the overall consensus emphasizes the necessity for improvements in the hotel's internet service.
Complexo Eco Cataratas Resort offers a range of impressive spa services that have garnered favorable reviews from guests. The spa features a variety of amenities such as a jacuzzi, dry sauna, wet sauna, steam bath and hydro facilities. Many guests have highlighted the excellence of the spa facilities, praising their spaciousness, quality and relaxing atmosphere.
Among the services, Barbara's massages have been particularly noted as incredible. The spa's temperature control is also commendable with most reviewers finding it excellent, though there was a mention of the dry sauna being cold despite being set to maximum temperature.
The resort's spa services also extend to numerous leisure options and a well-maintained pool. The mixed-gender sauna comes equipped with locker rooms, ensuring convenience and privacy. Overall, the attention to cleanliness and care, along with the relaxing environment and excellent amenities, make the spa at Complexo Eco Cataratas Resort a standout feature for guests seeking relaxation and rejuvenation.
Complexo Eco Cataratas Resort offers a gym with mixed reviews from guests. Many have praised the gym for having new equipment, good maintenance and a great view. Guests also appreciated the availability of various activities like street workouts, table tennis and foosball, which add more options for fitness enthusiasts.
The fitness area was described as excellent by some reviewers, highlighting its well-equipped and sanitized state. However, other guests noted the gym is quite limited and pointed out issues such as outdated or broken equipment and a lack of maintenance. Some reviews mentioned that the gym needs structural improvements and suggested adding a water dispenser.
In summary, while the gym at Complexo Eco Cataratas Resort has received positive remarks for its good condition and appealing view, it also requires certain upgrades and better upkeep to meet all guests' expectations fully.
The pool facilities at Complexo Eco Cataratas Resort receive widespread praise for their beauty and functionality. Guests frequently describe the pools as beautiful, large and clean with some highlighting exceptional views from the infinity pool. Many find the pool area well-maintained, offering comfortable seating and a variety of amenities such as a pool bar, table tennis and pool tables. Families, in particular, enjoy the spacious and family-friendly pools.
However, several reviews note that the pool water can be very cold with a call for heated pool options to improve usability. Some guests also mention maintenance issues, including slippery floors and cleanliness concerns, especially with newer pools. Despite these minor drawbacks, the pools remain a highlight of the resort, providing a relaxing and visually stunning environment for visitors.
The Complexo Eco Cataratas Resort features well-maintained, beautiful tennis courts that guests have found excellent for play. The courts are a highlight of the resort’s sports facilities, alongside a volleyball court and a game room with amenities like a pool table, foosball table and ping pong. The resort provides rackets and balls at no extra cost, enhancing the convenience for tennis enthusiasts. Rooms with views overlooking the tennis courts and pools add to the overall enjoyable stay.
The Complexo Eco Cataratas Resort offers parking facilities that receive mixed reviews from guests. On the positive side, visitors appreciated the good parking service and found the parking to be suitable, well-located and convenient with the added benefit of being free. The presence of plenty of parking spaces and the fact that the parking lot is open and easily accessible were also noted. However, there are some areas that need improvement. Many guests pointed out the lack of covered parking, which leaves vehicles exposed to the elements and makes it less convenient on hot days. The parking lot's location, being far from the main facilities and occasional feelings of insecurity about leaving cars and belongings in the open at night were also mentioned. Additionally, there seems to be a need for better organization and clearer signage for the parking spaces. Despite these drawbacks, free and ample parking remains a useful feature of the resort for many guests.
Complexo Eco Cataratas Resort shines as an ideal destination for family vacations, offering a hotel designed specifically to cater to families. With facilities and accommodations well-suited for family enjoyment, it's an excellent choice for parents and children alike. The resort boasts a family-friendly atmosphere supported by attentive and helpful staff, who extend their hospitality to cater to the needs of all family members, including children and pets.
The pool area is widely praised, perfect for family enjoyment and relaxation with the staff at the pool bar receiving commendations for their courtesy and politeness. Parents and children have a variety of recreational activities to enjoy and even on rainy days, the resort ensures the little ones remain entertained. Furthermore, the children's recreational staff are known for their friendly interaction, adding a personal touch to the family experience.
Guests appreciate the comprehensive amenities available, from cozy accommodations equipped for families to great selections of kid-friendly food options. The resort's location is another highlight, providing easy and peaceful access to key attractions in Foz, making family outings convenient and enjoyable.
While there were mentions of some gaps in children's activities, the overall feedback underscores the positive experience at Complexo Eco Cataratas Resort with families expressing a desire to return. For those seeking a comfortable, family-oriented retreat with excellent hospitality and leisure facilities, this resort comes highly recommended for family vacations and gatherings.
Complexo Eco Cataratas Resort has garnered a mix of feedback regarding its five-star rating, facilities and services. The resort's location, cleanliness and pools receive high praise and many guests highlight the exceptional service, luxurious amenities and wonderful breakfast as standout features. With top-notch service and accommodation, some guests consider it the best hotel in the region, well worth the money and deserving of a five-star rating.
However, several reviews indicate that the service and facilities sometimes fall short of true five-star standards. Guests specifically mention that some rooms do not correspond to the expected category and the older parts of the resort need improvement. Despite these criticisms, the resort offers an overall very good experience with certain elements like the leisure areas and hospitality reportedly reaching five-star quality.
In summary, while Complexo Eco Cataratas Resort excels in many areas and offers luxurious comfort, there are pockets of feedback suggesting that the property has room for improvement to consistently meet the high expectations set by its five-star branding.
Complexo Eco Cataratas Resort shines as a business-oriented hotel, providing an array of facilities tailored for business travelers. The resort offers numerous spaces and furniture that are ideal for business activities, including a well-equipped meeting room and a helpful business center. The infrastructure supports efficient work with good wi-fi and a helpful concierge service. Business amenities receive high praise, including convenient access to commercial attractions and easy access to various business locations.
The resort maintains excellent cleanliness, contributing to a comfortable stay. Reviews highlight the excellent cost-benefit ratio and efficient service which caters specifically to business needs. Although some services, like the dinner buffet, have been temporarily suspended, the resort compensates with a cozy leisure space and top-notch structure.
Overall with its great infrastructure, excellent amenities and strategic location, Complexo Eco Cataratas Resort is frequently recommended for business trips, making it an ideal choice for business travelers seeking a convenient and efficient stay.
Complexo Eco Cataratas Resort receives strong praise for its commitment to accessibility, highlighted by numerous mentions of its accessible facilities and rooms. Guests note that the resort is well-suited for travelers with disabilities with many emphasizing the ease of navigation throughout the hotel's observable areas and facilities. The hotel provides rooms specially designed for accessibility, ensuring that all necessary amenities are available.
The resort's staff are frequently described as helpful, which further enhances the experience of guests needing special accommodations. While there are a few critiques, such as a room for disabled guests lacking a box in the bathroom and some limitations with digital order systems, these seem to be outweighed by the overall positive feedback regarding accessibility.
Additionally, the location is appreciated for being convenient and the hotel's overall environment is deemed very accessible. The travel agent services offered by the resort assist guests in planning accessible tours, which adds to the resort's appeal. With its accessible design and helpful staff, Complexo Eco Cataratas Resort stands out as an excellent choice for travelers with disabilities.
Complexo Eco Cataratas Resort features an extensive and impressive outdoor pool area that garners widespread praise from guests. The resort boasts multiple pools, including a large pool with an infinity edge, which is particularly highlighted for its beauty and eco-friendly design using spring water. The pool facilities are excellent with many guests describing them as well-maintained, clean and spacious. The availability of sunbeds and poolside drinks adds to the relaxation and enjoyment of the area.
Despite the positive feedback, some guests noted that the pool water could be very cold with a few describing it as freezing. Additionally, the pool area had a few drawbacks such as the occasional presence of bugs and noise from nearby machines.
For families, the children’s pool is a significant plus, while the overall layout and accessibility of the pool area make it a pleasant space for all guests. There are also heated pool options available, which address the issue of the cold water.
Overall, the outdoor pool area at Complexo Eco Cataratas Resort stands out for its size, upkeep and picturesque qualities, making it a noteworthy feature of the resort.
Complexo Eco Cataratas Resort emerges as a top choice for honeymooners, boasting beautiful accommodations and breath-taking views that perfectly fit the romantic setting. Guests consistently highlight its suitability for honeymoon trips with many agreeing it meets and even exceeds their expectations. Leisure options available at the resort are impressive, further enhancing the overall honeymoon experience, ensuring couples have a memorable stay. The resort's scenic surroundings and thoughtfully designed facilities make it an excellent destination for celebrating a honeymoon.
Complexo Eco Cataratas Resort offers a truly luxurious stay with five-star amenities and service that exceed expectations. The hotel boasts a modern decor and luxurious touches throughout its facilities, making it one of the best cost-benefit options for travelers seeking opulence. Guests can enjoy a great view from the pool, which is often highlighted as excellent. The hotel's new facilities, amazing gym and stylish accommodations provide a resort-level quality experience.
The resort's luxurious amenities and decorations in the common areas further enhance its appeal. The attention to detail is wonderful and the beautiful facilities and leisure equipment contribute to the overall sense of luxury. Additionally, the staff is frequently praised for being friendly and amazing, adding to the superior service. While some reviews suggest it might be more of a mid-range hotel, the majority affirm that the luxurious aspects of Complexo Eco Cataratas Resort make it a beautiful five-star destination.
Complexo Eco Cataratas Resort stands out as an excellent option for couples seeking a romantic getaway. The resort's ambiance is consistently described as very romantic, creating a perfect setting for honeymooners and couples. Guests have highlighted the romantic views and romantic dinners, contributing to an overall surprising and pleasant stay. Public transportation available right at the hotel's doorstep makes exploring the area enjoyable and convenient. Whether planning a honeymoon or a romantic weekend escape, the hotel's romantic atmosphere ensures an unforgettable experience.
Complexo Eco Cataratas Resort is praised for its pet-friendly environment, welcoming guests with pets and providing dog-friendly accommodations. This pet-friendly complex ensures that people traveling with their pets feel at home. However, some reviews noted that the resort could not accommodate dogs in certain areas and did not offer exclusive floors for guests with noisy animals. Overall, it remains a popular choice for those seeking a pet-friendly resort experience.
Location Show Map
Location
The setting also offers quietness away from city hustle, contributing to a peaceful stay. Being on Cataratas Avenue, the resort is close to various tourist spots and entertainment venues, such as the Wax Museum and Dinosaur Park. Guests highlight the convenience of a bus stop right outside the hotel for easy transit to the city center and other attractions.
The surrounding area is not just about nature; there are ample shopping opportunities with the Paladiun shopping mall and Dutty Free shops nearby. Despite being somewhat distant from downtown restaurants, the resort's strategic location ensures a balanced mix of accessibility and tranquility. The well-maintained grounds and resort amenities further enrich the guest experience, making Complexo Eco Cataratas Resort a highly recommended destination for visitors seeking both adventure and relaxation.
Breakfast
The quality and completeness of the breakfast service are frequently noted with numerous reviews praising the sumptuous and varied selection. Many guests rank it as the best they have ever had, both in Brazil and in their travels globally. The breakfast experience is further enhanced by the Resort's impeccable service and attention to detail, ensuring that items are constantly replenished and the dining area remains clean and organized.
Several reviews specifically mention the breakfast's role in contributing to a relaxing and enjoyable stay, often complemented by other amenities such as beautiful pools and fantastic customer service. Overall, the breakfast at Complexo Eco Cataratas Resort stands out as a highlight, impressing guests with its quality, variety and overall gastronomic excellence.
Dinner
However, there are notable concerns regarding the limited variety of the dinner menu with some diners experiencing repeated offerings night after night. Complaints also arise about the inconsistent quality of the food, especially when the executive chef is not present. Some reviews mention that the food can be cold, tasteless and even reused on occasion. Service at the poolside restaurant and the timeliness of food delivery also receive criticism with reports of long wait times and occasional errors in orders.
The pricing of the dinner options is a mixed bag; while some find the prices fair and the meals worth the cost, others consider the food overpriced, suggesting a need for better management and value for money. Despite these issues, the overall sentiment remains positive with many guests enjoying a delightful dining experience at the resort.
Rooms
However, reviews note that the rooms in the older part of the hotel suffer from maintenance issues, including cleanliness problems, musty smells and outdated decor. Noise is a common complaint in these older rooms, coming from both the street and the air conditioning units. Despite these issues, the newer accommodations seem to significantly enhance the overall experience with their modern design and comfort.
The resort's room service and facilities, such as the large pool, also contribute positively to guests' stays. While some logistical issues exist, particularly with room assignments not matching photos or descriptions, the overall consensus points to a satisfying stay in the newer sections of the hotel. Overall, Complexo Eco Cataratas Resort appears to deliver a pleasant, if somewhat inconsistent, lodging experience with newer accommodations offering a notably superior stay.
Beds
While there are numerous mentions of the beds being very comfortable, several reviews indicate some inconsistencies. A few guests found the mattresses to be old with broken springs or too soft to the point of sagging. There are also mentions of hard beds and less comfortable pillows with some guests having to stack them to achieve a good posture.
In summary, while many guests enjoyed a restful sleep on clean and comfortable beds, a number of guests pointed out the need for better maintenance and updates to the mattresses and pillows to ensure a consistently pleasant experience.
Cleanliness
The staff's attention to cleanliness is evident with positive mentions of the detailed and friendly housekeeping service. Guests frequently highlight the immaculate condition of their rooms upon arrival and the consistent upkeep throughout their stay. The hotel's maintenance and structured environment contribute to a comfortable and pleasant experience.
However, occasional lapses in room cleaning and isolated issues such as clogged drains and musty odors have been noted by some guests. Despite these minor setbacks, the overall feedback underscores the resort's high standards in cleanliness and maintenance, making it a reliable and clean choice for travelers.
Staff
Overall, the resort's personnel are frequently described as warm, courteous, efficient and professional. However, there are occasional mentions of areas needing improvement, such as the need for better training of some restaurant and reception staff and isolated incidents of unhelpful or poorly trained employees. Despite these minor drawbacks, the consensus is that the staff's dedication to guest satisfaction is evident, making for an overall positive and memorable stay at the resort.
Wi-Fi
However, the majority of reviews highlight significant issues with Wi-Fi connectivity. Many guests mentioned that the internet service was unstable, slow or completely non-existent at times. Common complaints include Wi-Fi signal problems in rooms, hallways and across the hotel, leading to frustrations, especially for those traveling for work. Some guests pointed out that the internet was vulnerable, unstable and did not work properly, leading to a generally poor and unreliable Wi-Fi experience. Despite isolated reports of good connectivity, the overall consensus emphasizes the necessity for improvements in the hotel's internet service.
Spa
Among the services, Barbara's massages have been particularly noted as incredible. The spa's temperature control is also commendable with most reviewers finding it excellent, though there was a mention of the dry sauna being cold despite being set to maximum temperature.
The resort's spa services also extend to numerous leisure options and a well-maintained pool. The mixed-gender sauna comes equipped with locker rooms, ensuring convenience and privacy. Overall, the attention to cleanliness and care, along with the relaxing environment and excellent amenities, make the spa at Complexo Eco Cataratas Resort a standout feature for guests seeking relaxation and rejuvenation.
Gym
The fitness area was described as excellent by some reviewers, highlighting its well-equipped and sanitized state. However, other guests noted the gym is quite limited and pointed out issues such as outdated or broken equipment and a lack of maintenance. Some reviews mentioned that the gym needs structural improvements and suggested adding a water dispenser.
In summary, while the gym at Complexo Eco Cataratas Resort has received positive remarks for its good condition and appealing view, it also requires certain upgrades and better upkeep to meet all guests' expectations fully.
Pool
However, several reviews note that the pool water can be very cold with a call for heated pool options to improve usability. Some guests also mention maintenance issues, including slippery floors and cleanliness concerns, especially with newer pools. Despite these minor drawbacks, the pools remain a highlight of the resort, providing a relaxing and visually stunning environment for visitors.
Tennis
Parking
Family
The pool area is widely praised, perfect for family enjoyment and relaxation with the staff at the pool bar receiving commendations for their courtesy and politeness. Parents and children have a variety of recreational activities to enjoy and even on rainy days, the resort ensures the little ones remain entertained. Furthermore, the children's recreational staff are known for their friendly interaction, adding a personal touch to the family experience.
Guests appreciate the comprehensive amenities available, from cozy accommodations equipped for families to great selections of kid-friendly food options. The resort's location is another highlight, providing easy and peaceful access to key attractions in Foz, making family outings convenient and enjoyable.
While there were mentions of some gaps in children's activities, the overall feedback underscores the positive experience at Complexo Eco Cataratas Resort with families expressing a desire to return. For those seeking a comfortable, family-oriented retreat with excellent hospitality and leisure facilities, this resort comes highly recommended for family vacations and gatherings.
5 Star
However, several reviews indicate that the service and facilities sometimes fall short of true five-star standards. Guests specifically mention that some rooms do not correspond to the expected category and the older parts of the resort need improvement. Despite these criticisms, the resort offers an overall very good experience with certain elements like the leisure areas and hospitality reportedly reaching five-star quality.
In summary, while Complexo Eco Cataratas Resort excels in many areas and offers luxurious comfort, there are pockets of feedback suggesting that the property has room for improvement to consistently meet the high expectations set by its five-star branding.
Business
The resort maintains excellent cleanliness, contributing to a comfortable stay. Reviews highlight the excellent cost-benefit ratio and efficient service which caters specifically to business needs. Although some services, like the dinner buffet, have been temporarily suspended, the resort compensates with a cozy leisure space and top-notch structure.
Overall with its great infrastructure, excellent amenities and strategic location, Complexo Eco Cataratas Resort is frequently recommended for business trips, making it an ideal choice for business travelers seeking a convenient and efficient stay.
Accessible
The resort's staff are frequently described as helpful, which further enhances the experience of guests needing special accommodations. While there are a few critiques, such as a room for disabled guests lacking a box in the bathroom and some limitations with digital order systems, these seem to be outweighed by the overall positive feedback regarding accessibility.
Additionally, the location is appreciated for being convenient and the hotel's overall environment is deemed very accessible. The travel agent services offered by the resort assist guests in planning accessible tours, which adds to the resort's appeal. With its accessible design and helpful staff, Complexo Eco Cataratas Resort stands out as an excellent choice for travelers with disabilities.
Outdoor Pool
Despite the positive feedback, some guests noted that the pool water could be very cold with a few describing it as freezing. Additionally, the pool area had a few drawbacks such as the occasional presence of bugs and noise from nearby machines.
For families, the children’s pool is a significant plus, while the overall layout and accessibility of the pool area make it a pleasant space for all guests. There are also heated pool options available, which address the issue of the cold water.
Overall, the outdoor pool area at Complexo Eco Cataratas Resort stands out for its size, upkeep and picturesque qualities, making it a noteworthy feature of the resort.
Honeymoon
Luxury
The resort's luxurious amenities and decorations in the common areas further enhance its appeal. The attention to detail is wonderful and the beautiful facilities and leisure equipment contribute to the overall sense of luxury. Additionally, the staff is frequently praised for being friendly and amazing, adding to the superior service. While some reviews suggest it might be more of a mid-range hotel, the majority affirm that the luxurious aspects of Complexo Eco Cataratas Resort make it a beautiful five-star destination.
Romantic
Dog Friendly
Yes, Complexo Eco Cataratas Resort by SJ has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Complexo Eco Cataratas Resort by SJ.
Yes, Complexo Eco Cataratas Resort by SJ welcomes dogs.
Yes, parking facilities are available at Complexo Eco Cataratas Resort by SJ.
Yes, Complexo Eco Cataratas Resort by SJ has a gym.
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