Hotel New Otani Hakata
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Experience the authentic Japanese hospitality and luxurious accommodation at Hotel New Otani Hakata. With comfortable and elegantly appointed guestrooms, as well as exquisite international cuisine, the hotel is certain to make every guest's stay enjoyable and worthwhile.
Summary of reviewsHotel New Otani Hakata enjoys high praise from guests for various aspects of their stay. Its prime location is a standout feature, offering excellent accessibility to public transport with Watanabe-dori Station next door and Hakata Station and Tenjin nearby. This makes it easy for guests to explore Fukuoka while also enjoying the bustling yet spacious surroundings. The hotel’s proximity to essential amenities like 24-hour supermarkets, convenience stores and a range of shopping and dining options around Canal City adds further convenience and appeal.
Breakfast at the hotel is highly rated, particularly the Japanese-style breakfast served on the top floor, which comes with a pleasing view. Freshly made omelettes and bread are popular choices, contributing to the overall deliciousness and well-presented meals. Although some guests sought more variety in the Western-style buffet, the quality remains commendable. Dinner offerings are equally impressive with exceptional Chinese and traditional Japanese dishes often highlighted, despite a somewhat limited variety and early closing times at the restaurants. The ability to customize meals garners positive feedback and many dining options in the vicinity provide ample alternatives.
The rooms at Hotel New Otani Hakata are another positive aspect, known for their spaciousness and cleanliness. Guests enjoy well-kept, larger-than-average rooms compared to other Japanese hotels, making for a comfortable and relaxing stay. Daily cleaning services ensure a consistently fresh environment and the thoughtful provisions, such as air purifiers, further enhance guest comfort. While some find the building and facilities dated, the overall cleanliness and room amenities like clean bathrooms and additional vanities are appreciated. Minor issues like dim lighting and occasional cigarette smells do not significantly detract from the satisfaction with the rooms.
Cleanliness throughout the hotel is consistently praised with guests noting the immaculate condition of the rooms and facilities. The staff's diligent cleaning practices contribute to a luxurious and inviting atmosphere, making guests feel well-cared for. This emphasis on cleanliness extends to the well-maintained shared facilities and dining areas.
The staff at Hotel New Otani Hakata frequently receive high marks for their exceptional service. Guests appreciate their politeness, attentiveness and friendliness. The front desk and concierge are particularly noted for their efficiency and willingness to assist with requests promptly. This high level of customer service, along with the meticulous room cleaning, enhances the overall guest experience.
Parking at the hotel is found to be convenient with a behind-building lot connected via a covered walkway. The staff’s efficient and supportive handling of parking needs adds to the positive feedback, despite some guests finding the design and parking service in need of improvement. The 24-hour parking with flexible access is a noted benefit for guests needing ease of movement.
Family-friendly services are another strong aspect with thoughtful amenities and accommodating staff making the hotel ideal for family trips. Features such as early check-in, bed guards and connecting rooms are appreciated, along with special provisions for children. The hotel’s ability to cater to larger groups and accommodate specific requests ensures a seamless experience for families.
The beds at the hotel receive mixed reviews. While many guests find them comfortable and appreciate the wide, large size, others point out issues with firmness or aged mattresses. Despite these mixed opinions, the clean and comfortable accommodations generally contribute to a positive impression.
Although some guests feel that the hotel’s facilities could benefit from modernization to align with its luxurious reputation, the high quality of service, dining options and cleanliness make Hotel New Otani Hakata a reliable and pleasant choice for travelers. The hotel's dedication to providing a comfortable and enjoyable stay through its prime location and exceptional service makes it a favored destination in Fukuoka.
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Breakfast at the hotel is highly rated, particularly the Japanese-style breakfast served on the top floor, which comes with a pleasing view. Freshly made omelettes and bread are popular choices, contributing to the overall deliciousness and well-presented meals. Although some guests sought more variety in the Western-style buffet, the quality remains commendable. Dinner offerings are equally impressive with exceptional Chinese and traditional Japanese dishes often highlighted, despite a somewhat limited variety and early closing times at the restaurants. The ability to customize meals garners positive feedback and many dining options in the vicinity provide ample alternatives.
The rooms at Hotel New Otani Hakata are another positive aspect, known for their spaciousness and cleanliness. Guests enjoy well-kept, larger-than-average rooms compared to other Japanese hotels, making for a comfortable and relaxing stay. Daily cleaning services ensure a consistently fresh environment and the thoughtful provisions, such as air purifiers, further enhance guest comfort. While some find the building and facilities dated, the overall cleanliness and room amenities like clean bathrooms and additional vanities are appreciated. Minor issues like dim lighting and occasional cigarette smells do not significantly detract from the satisfaction with the rooms.
Cleanliness throughout the hotel is consistently praised with guests noting the immaculate condition of the rooms and facilities. The staff's diligent cleaning practices contribute to a luxurious and inviting atmosphere, making guests feel well-cared for. This emphasis on cleanliness extends to the well-maintained shared facilities and dining areas.
The staff at Hotel New Otani Hakata frequently receive high marks for their exceptional service. Guests appreciate their politeness, attentiveness and friendliness. The front desk and concierge are particularly noted for their efficiency and willingness to assist with requests promptly. This high level of customer service, along with the meticulous room cleaning, enhances the overall guest experience.
Parking at the hotel is found to be convenient with a behind-building lot connected via a covered walkway. The staff’s efficient and supportive handling of parking needs adds to the positive feedback, despite some guests finding the design and parking service in need of improvement. The 24-hour parking with flexible access is a noted benefit for guests needing ease of movement.
Family-friendly services are another strong aspect with thoughtful amenities and accommodating staff making the hotel ideal for family trips. Features such as early check-in, bed guards and connecting rooms are appreciated, along with special provisions for children. The hotel’s ability to cater to larger groups and accommodate specific requests ensures a seamless experience for families.
The beds at the hotel receive mixed reviews. While many guests find them comfortable and appreciate the wide, large size, others point out issues with firmness or aged mattresses. Despite these mixed opinions, the clean and comfortable accommodations generally contribute to a positive impression.
Although some guests feel that the hotel’s facilities could benefit from modernization to align with its luxurious reputation, the high quality of service, dining options and cleanliness make Hotel New Otani Hakata a reliable and pleasant choice for travelers. The hotel's dedication to providing a comfortable and enjoyable stay through its prime location and exceptional service makes it a favored destination in Fukuoka.
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5-Star Hotel
Guest Reviews
Hotel New Otani Hakata is praised for its prime location in Fukuoka, making it a favorite among guests. Situated next to Watanabe-dori Station, the hotel offers excellent accessibility to the subway, allowing for easy travel throughout the city. Hakata Station and Tenjin are also nearby, providing further convenience for visitors looking to explore popular areas. The hotel's proximity to transportation is complemented by its closeness to essential amenities, including 24-hour supermarkets, convenience stores and a variety of shopping and dining options around Canal City.
Guests appreciate the short walking distances to key public transport hubs, making it simple to catch buses, subways or taxis with ease. The immediate surroundings of the hotel are bustling with activity but still offer a comfortable and spacious environment. Despite the hotel being slightly away from Hakata Station, most find the location advantageous for its quick access to the downtown area and prominent attractions. Furthermore, the staff's friendly service and the hotel's upscale amenities contribute to a pleasant stay, enhancing the overall guest experience.
Hotel New Otani Hakata's breakfast offerings receive high marks for their deliciousness and variety, particularly in their Japanese and Western options. Guests frequently highlight the excellent and flavorful Japanese-style breakfasts, especially those served on the top floor with a pleasing view. The freshly made omelettes and freshly baked bread are recurring favorites among visitors. Although the Western-style buffet on the first floor earns praise for its quality, some guests feel that the selection could use a bit more creativity and variety.
Notably, there are mixed opinions about the breakfast buffet's range of choices with some guests finding it rich and satisfying while others mention it as being a bit limited. The overall sentiment remains positive with many guests affirming the breakfast as very delicious, clean and beautifully presented. Despite a few mentioning the price as being high, the quality often makes it worthwhile. In summary, Hotel New Otani Hakata offers a highly rated dining experience in the morning, excelling in both traditional Japanese dishes and Western-style selections.
Hotel New Otani Hakata offers a memorable dining experience that has generally impressed its guests. The culinary offerings include a mix of exceptional Chinese cuisine and traditional Japanese dishes, which provide a feast for the senses. Many visitors highlight the deliciousness and warmth of the food, noting that the meals at the hotel's restaurant contribute to a comfortable stay. Guests appreciate the stunning views from the top-floor Japanese restaurant, enhancing their dining experience further. However, some point out the limited variety of dishes and mention that the restaurants close early at 9 pm with no room service available afterward. Despite this, the ability to customize meal ingredients has been noted positively. For those seeking more options, there are many dining establishments in the nearby area.
Hotel New Otani Hakata boasts spacious and clean rooms, offering guests a comfortable and relaxing stay. Many reviews highlight the generous room size, which is relatively larger compared to other Japanese hotels. This spaciousness provides a sense of openness and allows guests to unwind more than expected. The rooms are noted for their cleanliness with daily cleaning services ensuring a fresh environment throughout the stay. Various room configurations, including connected rooms for groups and modern amenities such as clean bathrooms and additional vanities, accommodate a range of guest needs.
Beds in the rooms are described as comfortable and some guests appreciate features like air purifiers, although maintenance issues were noted in a few instances. The hotel also provides thoughtful touches like replenishing amenities daily and responding positively to special requests such as bed guards.
While some guests mention the building and facilities appear old, they still appreciate the overall cleanliness and the convenience of the location. Minor drawbacks include dim lighting, low ceilings and occasional cigarette smells, but these did not significantly detract from the overall satisfaction with the rooms.
Hotel New Otani Hakata's rooms offer a blend of space, cleanliness and comfort, making it a reliable choice for a relaxing stay, especially for those looking for ample space to spread out and enjoy their time in Hakata.
Hotel New Otani Hakata's beds receive mixed reviews from guests. While many praise the beds as large, wide and comfortable, some mention that the mattresses are either too hard or old, causing discomfort. In particular, the triple bed is noted for not being a simple makeshift but a proper, comfortable option. The quality of the linens is frequently highlighted as very comfortable, adding to the overall positive experience for many. However, some guests find the firmness of the beds excessive, which can be problematic for those sensitive to hard surfaces. Despite these varied opinions, guests generally appreciate the option to choose a pillow, indicating a level of personalized comfort. Although issues with bed size and firmness are noted, the hotel's clean and comfortable accommodations, coupled with its luxurious Showa-era decor, contribute to a pleasant stay.
Hotel New Otani Hakata receives consistent praise for its impressive level of cleanliness. Guests appreciate the overall cleanliness and comfort of the hotel, noting that the rooms are well-kept and often described as immaculate. Many reviews emphasized the spaciousness and cleanliness of the rooms, particularly considering typical room sizes in Japan. Daily room cleaning is a valued service, enhancing the overall relaxing atmosphere of the hotel.
The facilities, while mentioned as being somewhat dated, are maintained to a high standard, ensuring guests feel comfortable and secure. Specific areas such as the bath and indoor amenities are noted to be particularly clean. The staff’s commitment to excellent cleaning services and their friendly demeanor further contribute to the positive experience.
Despite the occasional comment on the need for modernization, including updated amenities like the ability to watch YouTube, the hotel's dedication to cleanliness and maintenance stands out. This commitment creates an inviting atmosphere reminiscent of staying in a well-maintained, luxurious home. From spotless rooms to carefully managed hygiene during breakfast, cleanliness remains a strong point for Hotel New Otani Hakata.
Hotel New Otani Hakata's staff consistently earns high praise for their exceptional service and professionalism. Guests often highlight the politeness, attentiveness and friendliness of the entire team, from the front desk to housekeeping and the bellhop. The staff is described as quick to respond, helpful and always wearing a smile, making guests feel welcomed and well cared for throughout their stay.
Several reviews commend the excellent customer service with staff members being particularly accommodating and considerate, such as assisting with room changes and handling luggage with care. The reception and concierge services are noted for their efficiency and cooperative nature and the meticulous room cleaning further enhances the overall guest experience.
Even in busy situations, the staff maintains a high level of politeness and professionalism. The kind and thoughtful attitude of the employees, combined with their ability to address guests' needs promptly and courteously, leaves a lasting positive impression. Guests particularly appreciate the attention to detail and the warm greetings that add a special touch to their stay, making the service at Hotel New Otani Hakata truly stand out.
Visitors to Hotel New Otani Hakata generally find the parking facilities convenient with easy-to-use options available. Guests appreciate the parking lot located behind the hotel, which is connected via a covered walkway for added convenience. Though some mention the design and service of the parking as needing improvement, the hotel's efficient and responsive staff often impresses guests by promptly assisting with parking needs and providing detailed instructions for adjacent parking facilities.
A standout feature is the 24-hour parking that allows unlimited entry and exit for a daily fee of 1500 yen, making it economical for those needing flexible access. The front desk goes above and beyond by accompanying guests to carry their luggage from neighboring parking lots, further enhancing the parking experience. Despite some challenges, such as occasionally not being able to park directly in front of the hotel, the overall feedback highlights the satisfactory and supportive nature of the hotel's parking services.
Hotel New Otani Hakata receives positive feedback for being an excellent choice for family trips. Guests consistently mention the kind and helpful staff, contributing to an overall pleasant experience for families. The hotel offers convenient amenities such as an early check-in option, which is particularly appreciated by guests with young children. There are also additional amenities provided for children, which makes the stay even more comfortable.
Despite a couple of minor issues, like limited power outlets in the kitchen and a visible storage area in the parking lot, the overall impressions remain favorable for traveling families. Connecting rooms and bed guards are among the features that cater well to larger family groups. The supportive staff enhances the experience by accommodating special requests, such as room changes from smoking to non-smoking.
The hotel's service excellence extends to providing amenities for children and ensuring a seamless stay. Families with young children and even third-grade elementary students find the hotel to be suitable and welcoming. Overall, Hotel New Otani Hakata is considered an ideal destination for family trips, thanks to its thoughtful services and family-friendly facilities.
Guests of Hotel New Otani Hakata consistently highlight the excellent service provided by the staff, describing their response as amazing. The hotel is lauded for its luxurious status, often referred to as a first-class establishment. A particular standout is the breakfast buffet, praised for its wide array of delicious food and drink options.
However, some guests note a discrepancy between the hotel's grand external appearance and its somewhat outdated facilities inside, comparing it unfavorably to other five-star hotels they have stayed in. Additionally, there have been mentions of limited amenities, such as the provision of only one bath towel and one hand towel, which seems unusual for a luxury hotel. Overall, while the meal options and staff service receive high marks, the hotel may benefit from updating its facilities to match its esteemed reputation.
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Location
Guests appreciate the short walking distances to key public transport hubs, making it simple to catch buses, subways or taxis with ease. The immediate surroundings of the hotel are bustling with activity but still offer a comfortable and spacious environment. Despite the hotel being slightly away from Hakata Station, most find the location advantageous for its quick access to the downtown area and prominent attractions. Furthermore, the staff's friendly service and the hotel's upscale amenities contribute to a pleasant stay, enhancing the overall guest experience.
Breakfast
Notably, there are mixed opinions about the breakfast buffet's range of choices with some guests finding it rich and satisfying while others mention it as being a bit limited. The overall sentiment remains positive with many guests affirming the breakfast as very delicious, clean and beautifully presented. Despite a few mentioning the price as being high, the quality often makes it worthwhile. In summary, Hotel New Otani Hakata offers a highly rated dining experience in the morning, excelling in both traditional Japanese dishes and Western-style selections.
Dinner
Rooms
Beds in the rooms are described as comfortable and some guests appreciate features like air purifiers, although maintenance issues were noted in a few instances. The hotel also provides thoughtful touches like replenishing amenities daily and responding positively to special requests such as bed guards.
While some guests mention the building and facilities appear old, they still appreciate the overall cleanliness and the convenience of the location. Minor drawbacks include dim lighting, low ceilings and occasional cigarette smells, but these did not significantly detract from the overall satisfaction with the rooms.
Hotel New Otani Hakata's rooms offer a blend of space, cleanliness and comfort, making it a reliable choice for a relaxing stay, especially for those looking for ample space to spread out and enjoy their time in Hakata.
Beds
Cleanliness
The facilities, while mentioned as being somewhat dated, are maintained to a high standard, ensuring guests feel comfortable and secure. Specific areas such as the bath and indoor amenities are noted to be particularly clean. The staff’s commitment to excellent cleaning services and their friendly demeanor further contribute to the positive experience.
Despite the occasional comment on the need for modernization, including updated amenities like the ability to watch YouTube, the hotel's dedication to cleanliness and maintenance stands out. This commitment creates an inviting atmosphere reminiscent of staying in a well-maintained, luxurious home. From spotless rooms to carefully managed hygiene during breakfast, cleanliness remains a strong point for Hotel New Otani Hakata.
Staff
Several reviews commend the excellent customer service with staff members being particularly accommodating and considerate, such as assisting with room changes and handling luggage with care. The reception and concierge services are noted for their efficiency and cooperative nature and the meticulous room cleaning further enhances the overall guest experience.
Even in busy situations, the staff maintains a high level of politeness and professionalism. The kind and thoughtful attitude of the employees, combined with their ability to address guests' needs promptly and courteously, leaves a lasting positive impression. Guests particularly appreciate the attention to detail and the warm greetings that add a special touch to their stay, making the service at Hotel New Otani Hakata truly stand out.
Parking
A standout feature is the 24-hour parking that allows unlimited entry and exit for a daily fee of 1500 yen, making it economical for those needing flexible access. The front desk goes above and beyond by accompanying guests to carry their luggage from neighboring parking lots, further enhancing the parking experience. Despite some challenges, such as occasionally not being able to park directly in front of the hotel, the overall feedback highlights the satisfactory and supportive nature of the hotel's parking services.
Family
Despite a couple of minor issues, like limited power outlets in the kitchen and a visible storage area in the parking lot, the overall impressions remain favorable for traveling families. Connecting rooms and bed guards are among the features that cater well to larger family groups. The supportive staff enhances the experience by accommodating special requests, such as room changes from smoking to non-smoking.
The hotel's service excellence extends to providing amenities for children and ensuring a seamless stay. Families with young children and even third-grade elementary students find the hotel to be suitable and welcoming. Overall, Hotel New Otani Hakata is considered an ideal destination for family trips, thanks to its thoughtful services and family-friendly facilities.
5 Star
However, some guests note a discrepancy between the hotel's grand external appearance and its somewhat outdated facilities inside, comparing it unfavorably to other five-star hotels they have stayed in. Additionally, there have been mentions of limited amenities, such as the provision of only one bath towel and one hand towel, which seems unusual for a luxury hotel. Overall, while the meal options and staff service receive high marks, the hotel may benefit from updating its facilities to match its esteemed reputation.
No, Hotel New Otani Hakata doesn't have any pool.
No, a spa isn't available at Hotel New Otani Hakata.
No, Hotel New Otani Hakata doesn't allow dogs.
Yes, parking facilities are available at Hotel New Otani Hakata.
No, Hotel New Otani Hakata doesn't have a gym.
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