Martin's Château Du Lac

Genval 50.72905800, 4.51366700 , Avenue Du Lac 87 (Show on Map)
8.2
Very Good


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Summary of reviewsMartin's Château Du Lac enjoys an excellent reputation primarily for its beautiful and tranquil lakeside location near Brussels. Nestled by Genval Lake, it offers stunning views and a peaceful atmosphere perfect for relaxation, romantic getaways and exploration of surrounding areas such as the Sonian Forest. The hotel's proximity to good local dining options and convenient road links enhances the appeal.

The breakfast is largely praised for its delicious and varied offerings, which include gluten-free options and quality products. The beautiful setting with lake views adds to the experience, although there are occasional criticisms about the range and service. Likewise, the dining experience at the hotel's restaurant is highly commended for its superb quality, creative dishes and pleasant atmosphere, despite a few issues with crowding and pricing.

Rooms at Martin's Château Du Lac receive high marks for their spaciousness, modern decor and comfort, particularly the beds. Guests appreciate the lovely views, ample amenities and quality bedding, contributing to a restful stay. However, there are occasional comments about maintenance issues and inconsistent cleanliness standards.

Cleanliness across the hotel garners mixed reviews. While many guests find the rooms clean and well-maintained, some note problems with dated furnishings, insufficient cleaning and upkeep issues in certain areas.

The hotel's staff is consistently praised for their friendliness, professionalism and attentiveness, significantly enhancing the overall guest experience. A dedicated and warm team provides excellent service across various areas from reception to dining.

WiFi has shown improvement with generally satisfactory speed, although connectivity issues persist, especially in the rooms.

The spa offers a relaxing environment with an array of treatments, though its small size and occasional overcrowding can be drawbacks. Charges for access and service costs additionally raise concerns about value for money.

The gym is well-equipped and maintained, although access requires an additional fee and reservation, which some guests find inconvenient. The pool attracts mixed reactions; it is generally seen as small and difficult to access without extra charge, which can be limiting for families or those seeking regular use.

Martin's Château Du Lac is family-friendly, providing a calm and convenient environment with activities for kids and ample parking. The hotel's amenities cater well to families and pets, although the scope of activities might be limited for longer stays.

In summary, Martin's Château Du Lac excels in offering a serene and picturesque retreat with comfortable accommodations, excellent staff service and quality dining. While there are areas needing improvement, especially concerning maintenance, cleanliness and some amenities, the overall experience remains highly positive for guests seeking relaxation close to Brussels.
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Luxury Hotel
This 5-star hotel in Genval offers luxurious comfort and service in a renovated century-old castle overlooking the Genval Lake. It provides a refined ambiance and features a spa for relaxation.

Hotel Taking Steps Towards Sustainability
This hotel, part of the Martin's Hotels group, holds the Green Key label and was awarded EMAS and ISO 14001 quality certificates for its progressive environmental management. It utilizes 100% green electricity and implements a sustainable purchasing policy that prioritizes local, natural, recycled/recyclable, and seasonal products. The hotel also participates in a group-wide waste reduction program that includes auditing by an external supplier, using rechargeable and eco-labelled maintenance products, and minimizing packaging for hospitality items.

Family Friendly Hotel
This hotel offers scenic lake views. It is known for its superior amenities and high-class services. It is a good option for families looking for a luxurious stay with beautiful surroundings.

Dog Friendly Hotel
This hotel allows dogs for an extra charge, making it suitable for pet owners. It also features a health and well-being center.

Romantic Hotel
Located in a stunning château by a lake, this hotel offers a picturesque and romantic setting. The beautiful views and elegant interiors provide a perfect backdrop for a romantic escape.

Business Hotel
This luxury business hotel offers a blend of historical heritage and modernity, making it ideal for business stays and events. It provides impeccable facilities and experienced staff to support event organization.

Accessible Hotel
Located in Genval, this hotel provides wheelchair access and has facilities available for disabled guests, including an elevator.

5-Star Hotel
This century-old chateau offers elegant rooms between Genval Lake and a spacious landscaped park. The lounge-bar restaurant offers an elegant decor with sleek lines of colonial inspiration and comes with a view over the estate's magnificent gardens. It also has a wellness center.

Hotel with Indoor Pool
The indoor pool at Martin's Château Du Lac is heated and described as luxurious and elegant, despite its smaller size. It offers a pleasant swimming experience, though access may be subject to restricted hours or additional charges for extended use.

Hotel for Honeymoon

Hotel with Spa

Hotel with Swimming Pool

  Indoor Pool  


Hotel with Gym

Room Types
Double or Twin Room with Shower The spacious double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, as well as heating.

Deluxe Double Room with Bath The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, as well as heating.

King Room with Lake View Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit has 1 bed.

Guest Reviews
8.2
Very Good
Location
Martin's Château Du Lac is set in a beautiful and tranquil location, making it an ideal retreat just outside Brussels. Nestled by the serene Genval Lake, the hotel offers stunning views and a peaceful environment that is perfect for relaxation and walks. The setting is described as magnificent with many guests praising the natural beauty and calmness of the area. The hotel is well-situated for exploring the Sonian Forest and other surroundings with excellent road links to Ghent and Antwerp.

Guests appreciate the proximity to the lake, which offers picturesque paths for walking, running and cycling. The hotel’s location is frequently highlighted as being great for romantic getaways and restful staycations. The spacious rooms, friendly staff and amenities contribute to an overall wonderful experience. Additionally, the proximity to good local restaurants and dining options is a plus.

Overall, Martin's Château Du Lac combines a peaceful lakeside setting with convenient access to city amenities, making it a favored destination for travelers seeking relaxation and natural beauty close to Brussels.

Breakfast
The breakfast at Martin's Château Du Lac seems to receive mostly positive feedback from guests. Many describe it as delicious, extensive, varied and plentiful. The breakfast buffet offers a wide range of options, including gluten-free items and quality products. Guests also appreciate the beautiful setting with views of the lake and the friendly service they receive.

However, a few guests note areas for improvement. Some feel the breakfast doesn't meet 5-star standards, mentioning issues like processed items and a lack of fresh juices. Others commented on occasional logistical challenges, such as long waits for breakfast service.

Overall, while there are some criticisms, the generous, varied and tasty offerings at Martin's Château Du Lac's breakfast largely contribute to a positive dining experience.

Dinner
The dining experience at Martin's Château Du Lac is largely praised by guests for its superb quality. Many found the food to be excellent, delicious and the dishes original and refined. The four-course menus, including special occasions like New Year's and Valentine's Day, were often highlighted for their creativity and superb taste. Guests particularly appreciated the exceptional quality of dinner, which, for some, justified the higher prices.

The restaurant atmosphere and service mostly received positive feedback, making the dining experiences very enjoyable. Diners also remarked on the friendly and welcoming staff, adding to the pleasure of their meals. The quality of dinner at the hotel's primary restaurant, Genval les Bains, was specifically noted as being top-notch.

However, a few guests encountered issues such as disappointing meals, cold drafts in the dining area, overcrowded reservations and perceived overpricing. Some also wished for a more extensive menu beyond the fixed set options. Despite these occasional setbacks, the overall sentiment remains highly positive, as most visitors were pleased with the delicious and well-presented food, making the restaurant a notable highlight of their stay.

Rooms
The rooms at Martin's Château Du Lac generally receive high praise for their spaciousness and cleanliness. Many guests appreciate the modern, beautifully furnished interiors, describing them as comfortable and quiet. The rooms are often noted for their lovely views, especially those overlooking the lake, contributing to a tranquil and scenic stay.

Guests frequently mention the comfort of the beds and the overall room layout with several pointing out the pleasure of well-equipped bathrooms, including features like whirlpool baths. The decor is often described as stunning or beautiful, contributing to an inviting and luxurious atmosphere. Additionally, rooms are noted for being well-ventilated and equipped with necessary amenities.

However, there are some criticisms, such as occasional issues with cleanliness and outdated or damaged furnishings. A few guests experienced problems with air conditioning, heating and soundproofing and some rooms were described as dark or having ventilation noise. While most guests enjoyed the spacious, clean and modern rooms, there were mentions of rooms not meeting expectations, particularly in terms of maintenance and cleanliness and in some cases, these issues detracted from the overall experience.

In summary, while Martin's Château Du Lac excels in providing spacious, comfortable and aesthetically pleasing rooms with beautiful views, there is room for improvement in room maintenance and ensuring consistency in cleanliness standards.

Beds
Martin's Château Du Lac offers a mixed experience when it comes to the beds. The general consensus is that the beds and bedding are comfortable with many guests praising descriptors like comfortable, very comfortable and super comfortable. Words like fantastic, great and excellent were also used to describe the bedding, signaling a positive satisfaction for the majority of guests. The beds come with quality linen, adding an extra layer of coziness and the room’s blackout capability aids in creating a restful environment. However, not all feedback was favorable; some guests reported discomfort due to old beds, small bed sizes or uncomfortable pillows. There were mentions of twin beds being provided instead of a requested double bed and some reviews noted that the bed linen and towels were heavily worn out. Despite a few negative points, most guests found the beds to be a highlight of their stay, emphasizing overall comfort and quality.

Cleanliness
Martin's Château Du Lac offers a mixed bag when it comes to cleanliness, though the overall consensus leans positive in many areas. Guests frequently note that rooms are spacious and very clean with particular praise for the neat bathrooms and impressive cleanliness in some well-maintained areas. The hotel's rooms and sheets generally receive good marks for being clean, adding to the beautiful and well-kept surroundings and decor.

However, some aspects leave room for improvement. There are several mentions of stained carpets and curtains, dust on lights and furniture and occasional sightings of mold in the bathroom. Guests have also reported issues such as dirty bathtubs, rusty bathroom radiators and cracked tiles. The presence of spiderwebs and hair in certain areas has been noted, pointing to inconsistent cleaning standards.

Public areas like the spa and guest corridors also experience issues with some guests mentioning noise and lack of cleanliness. Breakfast service could be better managed, as items tend to run out well before the designated end time.

While many guests appreciate the location, beautiful rooms and friendly staff, cleanliness does not always meet expectations. Some rooms have outdated or damaged furniture and there are noted instances of insufficient cleaning attention, particularly with dust and stains. Despite these issues, positive feedback about clean and spacious rooms highlights the potential for a more consistent and satisfactory experience with improved housekeeping standards.

Staff
Martin's Château Du Lac consistently impresses guests with its exceptional staff, characterized by their kindness, respect and attentiveness. Across various areas, from reception to the restaurant, staff members are noted for being friendly, welcoming and professional. The warm atmosphere created by the team significantly enhances the overall guest experience with many reviewers specifically praising their helpfulness and competence.

The reception staff, in particular, receive high marks for their pleasant demeanor and efficiency. Guests appreciate the excellent communication and customer service provided, making check-ins and inquiries seamless. Moreover, the restaurant and bar staff add to the positive dining experience through their courteous service and amicable attitude.

On the rare occasion, some individual staff members were noted to be less friendly, but these instances were overshadowed by the overwhelmingly positive feedback. Overall, the majority of the guest interactions reflected a team that is not only professional and well-trained but also genuinely friendly and accommodating. This dedication to top-notch service and the ability to create a welcoming environment makes Martin's Château Du Lac a memorable destination for its visitors.

Wi-Fi
The WiFi experience at Martin's Château Du Lac has seen notable improvement, although it still presents some challenges. While many guests now find the WiFi speed satisfactory and even good in certain areas, others still report connectivity issues, particularly in the rooms where the network can be weak or entirely non-functional. Despite some instances of complications with logging in, recent reviews suggest a general enhancement in WiFi reliability compared to the past. However, it's worth noting that a consistent and strong connection throughout the hotel remains an area for further improvement.

Spa
The spa at Martin's Château Du Lac offers a mix of positive and negative experiences, as reflected in various guest reviews. On the positive side, visitors often find the spa to be a relaxing and welcoming environment. The staff receive praise for being warm and helpful, contributing to an enjoyable atmosphere. Guests appreciate the range of spa treatments available, including massages, saunas and hammams and commend the spa manager and the well-equipped fitness area.

However, some guests point out that the spa area is relatively small and can become overcrowded. Issues such as insufficient hot water, occasional malfunctioning of the jacuzzi and basic shower facilities have been highlighted. Additionally, the cost of services and access to the spa—often an extra charge—has raised some concerns about value for money.

Despite these drawbacks, many find the spa treatments to be excellent and the perfect way to relax at the end of the day. Booking in advance is advisable to ensure access to the desired services, as some have experienced difficulties securing appointments. Overall, while the spa is praised for its relaxing ambiance and friendly staff, certain limitations regarding space, cost and availability should be considered.

Gym
Martin's Château Du Lac offers a well-equipped and well-maintained gym that guests generally find complete and pleasant. The fitness center staff contributes positively to the experience, ensuring that the facilities are in good condition. Guests have access to a range of gym equipment and additional services like massages and a sports coach, enhancing the overall fitness area.

However, some guests mentioned that access to the gym requires an extra charge and reservation, which might be disappointing for those expecting complimentary use included in the room rate. Although the gym is functional, it's noted that there's room for improvement, particularly regarding its size. Despite these minor drawbacks, the gym remains a recommended feature, complemented by the hotel's outdoor facilities and full spa services, offering a comprehensive wellness experience.

Pool
Martin's Château Du Lac has a pool that receives mixed feedback from guests with a range of experiences highlighting its unique aspects. Many describe the pool as small, likening it to the size of a large bathtub, which can be a limiting factor for those expecting a more spacious environment. Additionally, accessibility to the pool is often noted as difficult, requiring advance bookings and additional fees, which some guests find inconvenient. For families with children, the pool is only accessible in the morning hours, further limiting its availability.

Some reviews point out the need to pay extra for pool access, which isn't included in the hotel stay, making it a potentially expensive option for guests who might want to enjoy a swim or use the spa facilities. The water temperature in the pool and jacuzzi has been remarked upon as cold, which may not be ideal for everyone.

Despite these limitations, there are positive notes about the pool being relaxing and pleasant, offering a unique experience for those who can secure access. The hotel also features excellent facilities for hot tubs in the rooms, adding a touch of luxury for guests seeking relaxation in their accommodations.

Family
Martin's Château Du Lac is highly regarded for its family-friendly atmosphere and excellent amenities catering to both family members and pets. The hotel provides a calm and relaxing environment with a dedicated family space, making it an ideal destination for a family vacation. Guests particularly appreciate the range of activities available for families and kids, along with a great breakfast spread tailored for younger guests.

The general ambiance of the hotel is quiet and serene, perfect for those looking to unwind. There is ample parking available, which adds to the convenience for traveling families. Although the hotel is well-suited for short stays, some guests have noted that there may not be much else to do, especially during the holiday season. Nonetheless, many families have enjoyed wonderful stays and found it to be a great family hotel.

5 Star
Martin's Château Du Lac offers a mix of experiences when it comes to its five-star rating, facilities and services. While some guests feel that the hotel lives up to five-star standards with exceptional facilities and high-end luxuries that one would expect from such an establishment, others express disappointment. The cleanliness, quality of breakfast and the overall service often fall short of the expectations set by a five-star rating. Complaints frequently mention that the restaurant and some services lack the excellence typically associated with five-star hotels.

The hotel's spa, treatments and rooms are highlighted positively, deemed worthy of a five-star budget, though on occasion, there's an indication of high prices not being justified. The multilingual staff receives praise, contributing to a smoother experience for international guests. However, the hotel does grapple with issues such as unmaintained facilities, unfinished construction and occasional lapses in staff service.

In summary, while Martin's Château Du Lac offers some of the luxuries associated with five-star hotels, there's a notable inconsistency in delivering an overall top-tier experience.

Business
Martin's Château Du Lac offers a range of facilities and services catering to business travelers. The hotel is well-suited for business meetings and corporate events with great conference facilities and dedicated conference areas. Guests find the amenities business-friendly with strong Wi-Fi enabling remote work. The environment is suitable for business stays with quiet rooms conducive to productivity. Despite some concerns about pricing, the hotel's offerings are generally considered appropriate for business-related trips. However, the breakfast room has been noted as very noisy, which may detract from the overall business setting.

Accessible
Martin's Château Du Lac has been praised for its accessible facilities, catering well to guests with disabilities. The hotel is modern-thinking and prides itself on being disabled-friendly. It provides good handicap assistance and offers wheelchair access in its premises, including a nice lift for ease of movement. The hotel is noted to have accessible parking and handicapped accessible rooms, making it very accommodating for people with disabilities. However, some reviews indicate that certain areas of the hotel may still pose difficulties in terms of accessibility, suggesting that there is room for improvement in ensuring that all parts of the hotel are fully accessible to disabled guests.

Indoor Pool
The indoor pool at Martin's Château Du Lac offers a mix of experiences for guests. Despite its small size, the pool area generally exudes a sense of luxury and elegance, making for a pleasant swimming experience. The pool is heated, adding to the comfort, especially during colder seasons. Some guests find the access slightly limited due to restricted hours and the necessity to pay extra for extended time or spa pool access. Additionally, there's occasional feedback about the pool area needing a bit of refreshment. Nonetheless, the beautiful indoor pool and spa facilities, when available, add significant value to the stay.

Honeymoon
Martin's Château Du Lac is renowned for its luxurious and romantic setting, making it an ideal choice for honeymooners. The hotel offers a specialized honeymoon package, which includes a stay in their highly praised honeymoon suite. Guests have also highlighted special honeymoon offers and events that add a unique touch to their experience. This 5-star hotel stands out as a perfect spot for a honeymoon with impeccable welcome and service. Many consider it a top-tier destination for a memorable and intimate getaway, despite occasional minor disturbances from the neighboring rooms. While the hotel itself offers a great experience, there isn't much to do nearby, making it perfect for those looking to unwind and enjoy a short, relaxed stay.

Luxury
Nestled in a luxurious setting, Martin's Château Du Lac offers an opulent experience that leaves guests in awe. The rooms are described as both luxurious and stylish with an elegant design that underscores the hotel's commitment to five-star service. High-class facilities and premium amenities ensure a comfortable stay, mirroring the high expectations of discerning travelers.

The hotel's beautiful interior and seasonal lighting create a captivating atmosphere, making it a magnificent choice for those seeking absolute luxury. The top-notch rooms and great facilities contribute to the high-end experience, while the high-end cuisine adds a gastronomic delight to the stay.

For those looking for a luxury vacation spot, Martin's Château Du Lac comes highly recommended. Its decoration and overall ambiance resonate with an opulent lifestyle, making it an absolute must for anyone wanting to indulge in a luxurious escape. With services and accommodations living up to five-star standards, this luxury hotel definitely deserves its stellar reputation.

Romantic
Martin's Château Du Lac is the epitome of romance for couples seeking an enchanting escape. Boasting a romantic setting with sweeping, magical views, it's ideal for lovers and romantics. The romantic environment is perfect for celebrations like honeymoons or Valentine's Day, making it a superb choice for a romantic getaway.

Couples will find plenty of romantic activities, including rejuvenating baths and massages, lovely jacuzzis and dining options tailor-made for intimate dinners. The hotel offers special touches like rose petals and accessible amenities directly from the rooms to enhance the romantic experience.

The location is uniquely serene and beautifully renovated, providing the perfect backdrop for special moments such as romantic engagements. Despite minor imperfections like the disappearance of paid romantic touches after cleaning, the overall ambiance and experience promise a wonderful retreat that makes a return visit highly likely.

Dog Friendly
Martin's Château Du Lac is noted for its dog-friendly environment, making it an ideal choice for travelers accompanied by pets. Guests have praised the hotel for welcoming pets and offering several specialized amenities for furry friends. The establishment stands out with dedicated areas for dogs, ensuring that pets feel just as comfortable as their owners. Visitors have successfully stayed with pets, including small breeds like Yorkshire terriers, which highlights the inclusive pet policy. Although there have been remarks about hidden costs and unclear dog fees, the overall sentiment remains positive regarding the pet-friendly services and facilities provided.


Yes, Martin's Château Du Lac has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Martin's Château Du Lac.

Yes, Martin's Château Du Lac welcomes dogs.

No, parking facilities aren't available at Martin's Château Du Lac.

Yes, Martin's Château Du Lac has a gym.

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