4-Star HotelSummary of reviews related to the '4 Star' categoryGreyFriars, a four-star hotel decorated in a traditional Victorian style, garners praise for its fantastic facilities and exceptional service from the staff. Many guests appreciate the quality of the rooms, describing the hotel as absolutely superb and exceptional from facilities to staff. Visitors find the luxury towels provided to be a notable amenity and the number of towels in the rooms is seen as a positive touch. The staff consistently receive high marks for being friendly, welcoming, polite and helpful, elevating the overall guest experience.
However, some areas fall short of the four-star expectations. The decor in the rooms has been criticized as being quite dated, featuring lots of brown wood and worn wallpaper, which some feel is below the standard for a four-star establishment. Additionally, the breakfast service has been noted for being slow and expensive with guests feeling that a price of £17 each is excessive. There have also been occasional mentions of bug issues, including a spider in a guest's room.
Despite some negative aspects, many guests would highly recommend GreyFriars with some even considering it a five-star experience and expressing intentions to return. However, the hotel’s pricing, at £130 per night, is viewed by some as not being commensurate with what is offered, particularly when compared to other local accommodations.
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