Flateli Ballesteries
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Summary of reviewsFlateli Ballesteries offers an exceptional lodging experience in the heart of Girona, consistently praised for its prime location in the historic district. This central position allows guests easy access to the city's rich cultural heritage, scenic river views and an array of nearby bars, restaurants and shops. Despite occasional noise, the unbeatable location remains a standout feature, especially during events like the flower festival.
Cleanliness within the apartments offers a mixed experience. Some guests applaud the accommodations for being immaculate and cozy, matching expectations set by photographs. However, there are recurring criticisms highlighting issues such as dirty bathrooms, mold, unpleasant odors and inconsistent cleaning standards.
The staff at Flateli Ballesteries receive high marks for their exceptional service. Reviews frequently mention the friendly and attentive nature of the personnel with specific commendations for Maria and Claudia. The prompt resolution of issues, effective communication and overall commitment to guest satisfaction are consistently noted, although there are isolated challenges with communication and key delivery that sometimes arise.
WiFi connectivity is an area for improvement with guests frequently reporting an unstable and weak signal. This has been particularly problematic for those relying on internet access for work or entertainment with inadequate efforts made to address the issue.
Parking presents a mixed experience as well. While the establishment advertises parking options, clear and timely information about these services is often lacking. Guests must navigate public parking lots or reserve a space in an underground lot in advance, which can require careful planning.
Bed comfort at Flateli Ballesteries is generally well-regarded with many guests appreciating the soft and cozy mattresses. There are, however, occasional complaints about mismatched mattresses, uncomfortable pillows and minor bed-related issues.
In summary, Flateli Ballesteries stands out for its impressive location and dedicated staff, ensuring a pleasant stay for those exploring Girona. However, potential guests should be aware of inconsistencies in cleanliness and WiFi and may need to plan ahead for parking and specific bedding preferences.
Categories
Cleanliness within the apartments offers a mixed experience. Some guests applaud the accommodations for being immaculate and cozy, matching expectations set by photographs. However, there are recurring criticisms highlighting issues such as dirty bathrooms, mold, unpleasant odors and inconsistent cleaning standards.
The staff at Flateli Ballesteries receive high marks for their exceptional service. Reviews frequently mention the friendly and attentive nature of the personnel with specific commendations for Maria and Claudia. The prompt resolution of issues, effective communication and overall commitment to guest satisfaction are consistently noted, although there are isolated challenges with communication and key delivery that sometimes arise.
WiFi connectivity is an area for improvement with guests frequently reporting an unstable and weak signal. This has been particularly problematic for those relying on internet access for work or entertainment with inadequate efforts made to address the issue.
Parking presents a mixed experience as well. While the establishment advertises parking options, clear and timely information about these services is often lacking. Guests must navigate public parking lots or reserve a space in an underground lot in advance, which can require careful planning.
Bed comfort at Flateli Ballesteries is generally well-regarded with many guests appreciating the soft and cozy mattresses. There are, however, occasional complaints about mismatched mattresses, uncomfortable pillows and minor bed-related issues.
In summary, Flateli Ballesteries stands out for its impressive location and dedicated staff, ensuring a pleasant stay for those exploring Girona. However, potential guests should be aware of inconsistencies in cleanliness and WiFi and may need to plan ahead for parking and specific bedding preferences.
Apartment with Parking
Cheap Apartment
3-Star Apartment
About Flateli Ballesteries
License: HUTG-022144, HUTG-022145, HUTG-022146, HUTG-022147
Guest Reviews
Location
The area surrounding Flateli Ballesteries is noted for its beautiful and picturesque environment with many reviews mentioning the stunning views of the river from the apartment's balcony. Guests appreciate the ease of access to nearby bars, restaurants, shops and main tourist attractions, particularly highlighting the convenience during events like the flower festival.
Despite some comments about the noise level, the location remains a standout feature, often described as unbeatable, fabulous and perfect for visitors aiming to immerse themselves in Girona's vibrant atmosphere. The apartments themselves are characterized as comfortable and well-equipped, ensuring a pleasant stay while enjoying the city's central sights. Overall, Flateli Ballesteries' prime location in the heart of Girona makes it a highly recommended choice for travelers looking to experience the essence of the historic city.
Beds
However, a few guests did note some issues with the beds. Concerns included beds consisting of two single mattresses of different heights or pushed together, leading to discomfort. Some mentioned old or uncomfortable pillows and in a few instances, there were specific notes about bed slats being broken or shifting. Despite these occasional inconveniences, the consensus leans towards satisfaction with the comfort of the beds, making it a noteworthy feature of the stay at Flateli Ballesteries.
Cleanliness
Staff
Despite some isolated issues with communication and management, the overall impression is positive, largely due to the staff's commitment to resolving problems. Claudia, in particular, is noted for her efforts to resolve any issues that arose, showcasing a professional and caring attitude. The hosts are also commended for staying in touch and providing helpful information about the local area, enhancing the guest experience.
While there were some negative experiences, such as the delay in key delivery and initial check-in inconveniences, the resolve and attentiveness of the staff helped mitigate these issues. The owners were also praised for their excellent communication and customer service, including issuing refunds where necessary. Overall, the team at Flateli Ballesteries appears dedicated to making guests' stays as pleasant as possible, despite some occasional hiccups.
Wi-Fi
Parking
For those bringing their own vehicles, parking needs to be carefully planned. Some guests have pointed out that it is impossible to access the accommodation by private car directly. Instead, options include leaving the car in a public parking lot and using a taxi to reach the accommodation. There is free parking available nearby; for example, a large free parking area exists about 700 meters away over a bridge, which involves a 10-minute walk on level ground.
Alternatively, guests can reserve a parking space through the establishment for a fee of €9 per night in an underground and monitored parking lot. However, it's important to note that this should be booked in advance to ensure availability. The varying distances to parking locations and the need for prior reservation may require visitors to plan ahead to ensure a smooth arrival.
No, Flateli Ballesteries doesn't have any pool.
No, a spa isn't available at Flateli Ballesteries.
No, Flateli Ballesteries doesn't allow dogs.
Yes, parking facilities are available at Flateli Ballesteries.
No, Flateli Ballesteries doesn't have a gym.
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