Self-parking: Guests find a parking space on their own.
Should the guests notify you about reserving a parking space before checking in?Yes: During the booking process
Is there anything that you would like to highlight, add or clarify? All self-contained apartments come with guaranteed free parking. Studio/hotel rooms to not have parking but we will try our best to accommodate if required although this is not guaranteed sorry.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma Special needs
Is there level-access route (might include lifts) from the road to the rooms?No Please specify: Wheelchair access through basement car park to lift. Driveway is on an incline
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Unit 14
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Unit 14
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? Wheelchair access is gained through the basement carpark to the elevator. The driveway to the basement is on an incline
Aparthotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Other Thermometer on order
Do you ensure contactless check-in/check-out? Other Guests pay before arrival
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. Guests can enter through car park if they want to
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 4
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Airbnb cleaning certification
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Queensland Tourism and Accomodation Industry Covid Safe Plan
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? No
Additional Information: SURFERS CHALET COVID-19 SAFETY MEASURES We are looking forward to welcoming you, your family, and friends to Surfers Chalet with the priority of taking care of your safety during the COVID-19 epidemic and beyond. With this in mind, we have launched enhanced cleaning procedures and guidelines with our cleaning team for the apartments and the operation of the building. Surfers Chalet is a COVID Safe APP user and we encourage all guests to download the app.
• Your Cleaning Team
o All our cleaning team are participating in increased personal hygiene standards utilising gloves, masks, and antibacterial hand sanitiser available to them on their trolleys
• Common Areas
o Including all entrance and exit doors, foyers, lifts, handrails, apartment keys, pool and seating, intercoms, after hour key safe, reception, reception counter, foyer furniture, fire exit doors, door handles, have rigorous cleaning protocols requiring that all surfaces are thoroughly treated with disinfectants
o We have increased frequency of cleaning through all common areas
o Social distancing practices will be adhered to until no longer required by Australian Health Authorities
• Apartments
o Your apartment will undergo our new thorough cleaning standards and be checked off by supervisors
o Your apartment will have a hospital grade disinfectant spray and paper towels available to use during your stay.
We appreciate the opportunity to welcome you to Surfers Chalet and we take your safety and hygiene while staying with us very seriously. We are the building managers and we are your hosts and live on site. We want you to feel safe and secure therefore we have implemented these best industry practices for hygiene and sanitation to help ensure your family’s health and safety. Please contact us if you have any questions. We also are following the directives of the Queensland Government
Two-Bedroom Apartment - Ocean View (Unit 11)This spacious apartment is self-contained and includes 2 bedrooms and is located opposite the beach. It features free unlimited, high-speed WiFi, a private bathroom and en suite, air-conditioning in the living room and a fully equipped kitchen with kitchenware. You can access the pool, hot tub and Swedish sauna on site. Parking is also available.
One-Bedroom Apartment - Ocean View (14B)This spacious 1-Bedroom Apartment is located opposite the beach and features free unlimited, high-speed WiFi, a private bathroom, air-conditioning in the living room and a fully equipped kitchen with kitchenware. You can access the pool, hot tub and Swedish sauna on site. Parking is also available.
Double Room with Partial Ocean View - No BalconyThis Studio offers coffee making facilities and is located opposite the beach. It includes a bar fridge, microwave, en suite bathroom and unlimited high-speed WiFi. You can enjoy the sea views from the large windows.
Please note there are no car parking facilities for this apartment.
Two-Bedroom Apartment - Ocean View (Unit 15)This spacious, 2 Bedroom apartment is self- contained and is located opposite the beach. It includes free unlimited, high-speed WiFi, a private bathroom and en suite, air-conditioning in the living room and a fully equipped kitchen with kitchenware. You can access the pool, hot tub and Swedish sauna on site. Parking is also available.
Two-Bedroom Apartment - Ocean View (Unit 16)The sauna is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment features a washing machine, a seating area, a dining area, a flat-screen TV with streaming services, as well as sea views. The unit has 3 beds.
Two-Bedroom Apartment - Ocean View (Unit 19)This apartment offers a sauna. Featuring a private entrance, this air-conditioned apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment provides a flat-screen TV with streaming services, a washing machine, a seating area, a dining area as well as sea views. The unit offers 2 beds.
Two-Bedroom Apartment - Ocean View (Unit 14)This apartment offers a sauna. Featuring a private entrance, this air-conditioned apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment provides a washing machine, a seating area, a dining area, a flat-screen TV with streaming services, as well as sea views. The unit offers 2 beds.
Penthouse ApartmentThe sauna is a top feature of this apartment. This spacious apartment comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, a seating area as well as sea views. The unit has 3 beds.
Deluxe ApartmentThe sauna is a top feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, a seating area as well as sea views. The unit has 4 beds.
Apartment with Sea ViewThe sauna is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment features a flat-screen TV with streaming services, a washing machine, a seating area, a dining area as well as sea views. The unit has 2 beds.
Apartment - Ground FloorThe sauna is a top feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, a tea and coffee maker as well as an inner courtyard view. The unit has 2 beds.
One-Bedroom ApartmentThe sauna is the standout feature of this apartment. This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a private entrance, a seating area as well as an inner courtyard view. The unit has 1 bed.
Deluxe King StudioThe sauna is a top feature of this studio. The studio features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. Guests can make meals in the kitchenette that features a refrigerator, kitchenware, a microwave and a toaster. The studio provides a seating area, a wardrobe, an electric kettle, a sofa, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Apartment with Mountain ViewThe sauna is the standout feature of this apartment. Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment features a flat-screen TV with streaming services, a washing machine, a seating area, a dining area as well as sea views. The unit has 3 beds.
Yes, Surfers Chalet has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Surfers Chalet.
No, Surfers Chalet doesn't allow dogs.
Yes, parking facilities are available at Surfers Chalet. For more information, read the answers to the Parking questionnaire