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Summary of reviewsThe Renaissance St. Louis Airport Hotel enjoys a strategic and convenient location, making it a preferred option for travelers needing quick access to Lambert Airport. The hotel's proximity to major freeways and attractions like the city stadium adds to its appeal. Guests appreciate the easy airport access via an efficient shuttle service and the beautiful views offered by the hotel's windows, despite some areas of the surrounding neighborhood feeling less safe.
Breakfast at the hotel garners positive remarks for its variety and quality with many guests stating the offerings were good to very good. The breakfast buffet is noted for its broad and fresh selections, although some guests felt the $15 per person cost was steep and a lack of complimentary breakfast was a downside for others. Despite isolated comments about occasional issues with food quality, the overall sentiment towards the breakfast experience remains positive, especially with the availability of discounts.
Rooms at the Renaissance St. Louis Airport Hotel are generally viewed as clean, spacious and comfortable with appreciated amenities such as in-room coffee makers. Comfortable beds and aesthetically pleasing spaces receive frequent praise. However, some inconsistencies in cleanliness and service standards, including reports of unpleasant smells and inadequate housekeeping, were noted, though they do not overshadow the general positive sentiment.
Cleanliness in the hotel receives mixed reviews. Many guests compliment the hotel's maintenance and clean rooms. Positive comments regarding the helpful and friendly staff contribute to a pleasant overall experience. Nevertheless, some travelers reported issues with dirty bathrooms, stained furniture and inconsistent cleaning services, which detracted from their stay.
The hotel staff is often highlighted as a significant positive aspect, being described as friendly, courteous and responsive to guests' needs. Notable mentions of staff members and the commendable service at the front desk and restaurant enhance the guest experience, although there were isolated incidents of dissatisfaction.
Wi-Fi services at the hotel appear to be a common point of contention with many guests expressing displeasure over the additional $10 per night fee for internet access and its lackluster quality.
Parking also receives mixed reviews. Some guests were unhappy with the $15 to $25 daily parking fees and raised concerns about the security of the parking lot, while a few noted that parking ended up being free for them.
The beds at the hotel generally receive positive feedback; many guests find them comfortable and conducive to a good night's sleep. Praise extends to the quality of the white linen and overall bedding. However, there are occasional reports of hard mattresses and issues with cleanliness, such as stained sheets.
Overall, the Renaissance St. Louis Airport Hotel is appreciated for its convenient location, comfortable rooms and excellent service, though there are areas, such as Wi-Fi, cleanliness and parking, that could benefit from improvements.
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