Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG
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Summary of reviewsThe Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, is highly regarded for its convenient and strategic location. Situated close to the Grand Rapids Airport, it offers an ideal setting for travelers with many praising the efficient shuttle service and proximity to major highways. The serene and quiet environment, despite its closeness to the airport, along with well-maintained surrounding grounds, make it a preferred choice for both business and leisure visitors.
The hotel provides a complimentary breakfast that guests often find delicious and varied, although some noted occasional inconsistencies in service and availability. The breakfast staff receives positive feedback for their kindness and friendliness.
Rooms at the hotel are well-received for their cleanliness, modern design and spaciousness. Guests appreciate the comfortable beds, quality amenities and quiet ambiance. Despite a few minor maintenance issues, the rooms are described as clean, bright and inviting, contributing to an overall positive experience.
Cleanliness throughout the hotel is frequently praised. The property is described as modern, well-maintained and stylish with guests appreciating the fresh smell and comfortable decor. The helpful and friendly staff further enhance the staying experience.
The hotel's staff are generally recognized for their friendly and professional demeanor, though there are occasional mentions of inconsistent interactions. Nonetheless, positive encounters with staff often outweigh any negative experiences, emphasizing their commitment to quality service.
Guests report a reliable and fast internet connection, which is a vital feature for both leisure and business travelers. The pool area is another highlight, praised for its cleanliness and inviting atmosphere, although some noted the water temperature and noise levels as minor drawbacks.
Parking is convenient with on-site availability, though some guests experience difficulties with insufficient spaces and dim lighting. Nonetheless, the option of complimentary parking is appreciated.
Families find the hotel accommodating with its spacious rooms and engaging pool area, making it a suitable choice for family stays. The hotel's quiet location and proximity to local attractions add to its family-friendly appeal.
Overall, the beds receive significant praise for their comfort, contributing to a restful night's sleep. The hotel's commitment to providing a clean, comfortable and welcoming atmosphere makes it a favorable option for travelers visiting the area, particularly those on business or with family.
Categories
The hotel provides a complimentary breakfast that guests often find delicious and varied, although some noted occasional inconsistencies in service and availability. The breakfast staff receives positive feedback for their kindness and friendliness.
Rooms at the hotel are well-received for their cleanliness, modern design and spaciousness. Guests appreciate the comfortable beds, quality amenities and quiet ambiance. Despite a few minor maintenance issues, the rooms are described as clean, bright and inviting, contributing to an overall positive experience.
Cleanliness throughout the hotel is frequently praised. The property is described as modern, well-maintained and stylish with guests appreciating the fresh smell and comfortable decor. The helpful and friendly staff further enhance the staying experience.
The hotel's staff are generally recognized for their friendly and professional demeanor, though there are occasional mentions of inconsistent interactions. Nonetheless, positive encounters with staff often outweigh any negative experiences, emphasizing their commitment to quality service.
Guests report a reliable and fast internet connection, which is a vital feature for both leisure and business travelers. The pool area is another highlight, praised for its cleanliness and inviting atmosphere, although some noted the water temperature and noise levels as minor drawbacks.
Parking is convenient with on-site availability, though some guests experience difficulties with insufficient spaces and dim lighting. Nonetheless, the option of complimentary parking is appreciated.
Families find the hotel accommodating with its spacious rooms and engaging pool area, making it a suitable choice for family stays. The hotel's quiet location and proximity to local attractions add to its family-friendly appeal.
Overall, the beds receive significant praise for their comfort, contributing to a restful night's sleep. The hotel's commitment to providing a clean, comfortable and welcoming atmosphere makes it a favorable option for travelers visiting the area, particularly those on business or with family.
Hotel with Swimming Pool
The hotel offers a well-maintained and large indoor pool. The pool area is clean, warm and inviting. It's a great place for relaxing, thanks to an adjacent outside patio where one can sit, read or eat.
Heated Pool Indoor Pool
3-Star Hotel
Offers comfortable rooms and suites, a complimentary hot breakfast, an indoor pool, and a fitness center. Its proximity to the airport and various amenities make it a reliable choice for travelers.
Hotel with Indoor Pool
Includes an indoor pool and complimentary breakfast. Offers comfortable accommodations and is conveniently located near the airport.
Hotel with Heated Pool
This hotel features a heated indoor pool, providing a comfortable swimming option year-round, in addition to an outdoor pool.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, consistently receives positive feedback for its convenient and strategic location. Situated close to the Grand Rapids Airport, the hotel boasts an ideal setting for travelers catching early morning flights with many appreciating the quick and efficient shuttle service provided. The proximity to the highway further adds to the convenience, making it easily accessible for those driving in.
Guests frequently mention the quiet and peaceful nature of the area despite its closeness to the airport, providing a serene environment for relaxation. The location is also lauded for its Centrality, placing guests near shopping centers, restaurants and sightseeing spots, all within a short drive.
The surrounding grounds are well-maintained and contribute to the overall positive experience. However, some guests note the lack of immediate dining options within walking distance. Despite this, the convenience of the gas station nearby and the easy highway access mitigate this minor drawback for many.
Overall, the hotel’s location consistently meets the needs of travelers looking for a clean, quiet and accessible place to stay near the airport, complemented by a friendly and attentive staff. The balance of seclusion and convenience makes it a preferred choice for both business and leisure visitors.
The breakfast experience at the Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, elicits a broad range of reactions from guests. Many find it to be a high point of their stay, describing it as great, delicious and with a nice setup. The buffet is often praised for its variety, offering more than just the basics, including hot dishes and healthy choices that appeal to different tastes.
However, there are notable issues that guests frequently highlight. The breakfast service can be inconsistent with reports of food and coffee running out before the scheduled end time and poor management in restocking items. Some guests found the offerings limited and not up to the standard of other Holiday Inn Express locations. Complaints about cleanliness, such as old and stale food, overripe bananas and empty containers, detracted from the experience for several visitors.
Operational challenges, such as insufficient gluten-free options, delays in opening and abrupt closures, made the breakfast experience less reliable for early risers or those with specific dietary needs. The use of plastic and paper plates was mentioned occasionally, suggesting a need for more sustainable practices.
Despite these drawbacks, the complimentary breakfast remains a valued feature with many guests appreciating the convenience and variety it provides. The kindness and pleasant demeanor of the breakfast staff also garnered positive feedback, contributing to an overall moderate impression of this aspect of the hotel stay.
The rooms at the Holiday Inn Express & Suites - Grand Rapids Airport - South are generally well-received for their cleanliness, modern design and spaciousness. Guests often comment on the rooms being very clean, comfortable and equipped with quality amenities. Many highlight the clean and comfy beds, the spacious bathrooms and the overall updated and modern furnishings. Specifically noted were the comfortable beds, quality soap provided (Dove) and good in-room facilities including TVs with HDMI connections.
The hotel’s rooms are described as large, bright and beautifully designed with sufficient space even for guests traveling with family. The quietness of the rooms was appreciated by many, though some did note occasional noise issues from adjacent rooms or nearby facilities. Despite a few complaints about maintenance issues, such as noise, cleaning mishaps and temperature control difficulties, the general consensus is that the rooms provide a high level of comfort and cleanliness.
The accommodation also featured practical amenities and an easy access location, contributing to the overall positive experience reported by the guests. The friendly and accommodating staff further enhanced their stays. However, some guests did face challenges with room allocation and cleanliness, pointing out occasional lapses in service like missing curtains, uncleaned rooms or inadequate restocking of supplies.
In summary, while there are occasional service and maintenance issues, the Holiday Inn Express & Suites - Grand Rapids Airport - South is frequently praised for its clean, spacious and modern rooms, making it a good choice for visitors to the area.
The beds at Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, have garnered significant praise for their comfort. Many guests highlighted the soft and comfy nature of the mattresses, making them hard to leave. The beds were described as very comfortable with some reviewers even mentioning how they loved the pillows and soft sheets. Words like cozy, clean and beyond comfortable were frequently used, underlining a positive sleeping experience. Although a few reviews mentioned uncomfortable or hard beds, the overwhelming sentiment pointed to a restful and pleasant night's sleep. The overall ambiance of the rooms, combining cleanliness with comfort, seems to contribute positively to guests' stays, making the hotel a welcoming option for travelers.
The Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, is frequently praised for its outstanding cleanliness. Guests repeatedly highlighted the rooms and common areas as being extremely clean, modern and well-maintained. The newly updated property exudes a fresh and inviting atmosphere with spacious rooms and hallways contributing to a comfortable stay. Many guests appreciated the clean and quiet ambiance, which was complemented by the helpful and friendly staff. The beds were described as comfortable and the overall decor as stylish and contemporary.
The property itself garnered admiration for its modernity, fresh smell and excellent upkeep. The hotel's amenities, including a good gym and a nice pool area, added to the overall positive experience. Guests found the breakfast surprisingly good and appreciated the presence of quality soap in the bathrooms. Despite a few inconsistencies in housekeeping, such as missed cleanings and an occasional dirty elevator, most reviews confirmed that cleanliness standards were generally exceptional.
Overall, the hotel’s cleanliness and modernity make it a reliable and comfortable choice for travelers, although a few negative experiences with housekeeping were noted. Nonetheless, the positive feedback significantly outweighs the negatives, positioning the hotel as a well-regarded option for those visiting Grand Rapids.
The staff at Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, generally receive high marks for their friendly and helpful demeanor. Many guests commend specific employees like JJ, Stephanie and a breakfast attendant for their exceptional service. Front desk employees are frequently praised for their responsiveness and professionalism, offering attentive and courteous service even during late-night shifts.
However, experiences with the staff can be inconsistent. While many guests note the staff’s dedication to making their stay pleasant, including maintaining cleanliness and providing useful information, there are mentions of unprofessional behavior and lack of preparedness in some interactions. Issues such as unfulfilled promises and unresponsive behavior by some team members at the front desk suggest areas for improvement.
Overall, the hotel staff are recognized for their kind and welcoming attitude, underscoring their commitment to quality hospitality. The positive encounters generally outweigh the occasional negative experiences, making the staff a notable aspect of the guests' stay.
Visitors to the Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, generally report positively about the wifi. Guests often mention the internet as free, super-fast and without any issues. The wifi is notably strong and reliable, an essential feature for many travelers. There were no frequent reports of significant problems, although a few did experience connection issues or errors with the login. The reliable high-speed internet complements the hotel's modern amenities, such as walk-in showers and castable TVs, enhancing the overall stay experience.
The Holiday Inn Express & Suites - Grand Rapids Airport - South seems to offer a notably positive pool experience for its guests. Many appreciated the well-maintained and large size of the indoor pool, which is quite substantial for a hotel facility. The pool area is described as clean, warm and inviting with several guests finding it refreshing and cozy. It's noted as a great place for relaxing, thanks to an adjacent outside patio where one can sit, read or eat. The provision of towels at the pool adds to the convenience for families and individuals alike.
However, there are mixed remarks regarding the temperature and noise levels with a few mentioning the water being too cold and some instances of noisy children. Despite these minor setbacks, the overall feedback points to a clean, nice and enjoyable pool area that adds value to the stay. The ability to schedule pool use through third-party apps is another appreciated detail among guests.
Reviews of the parking situation at the Holiday Inn Express & Suites - Grand Rapids Airport - South present a mixed experience for guests. On the positive side, the hotel offers the convenience of on-site parking. Some guests appreciated complimentary parking availability and it was noted that it could be a cost-effective option compared to the airport’s higher fees. Additionally, the proximity of the parking to the hotel was a plus for some visitors.
However, challenges were also highlighted. Various reviews cited difficulties in finding available parking spaces and instances where parking felt insecure due to dim lighting in the lot. Others mentioned parking inconveniences such as inadequate space, instability and having to line up, which made the arrival experience less pleasant. Also noted was the presence of noise from individuals working on vehicles late into the night. Consequently, while the parking amenities provide some benefits, they could potentially be improved to fully meet guest expectations.
The Holiday Inn Express & Suites - Grand Rapids Airport - South offers a family-friendly atmosphere that often exceeds guest expectations. The hotel is praised for its clean and quiet area, making it suitable for both short and long stays. Families especially appreciate the spacious and comfortable rooms with many reviews noting that the large family bedrooms are particularly well-suited for family gatherings and extended stays.
One of the main highlights for families is the pool, which has been a hit with kids, providing plenty of fun and keeping the young ones happy. The family-friendly staff adds to the positive experience, ensuring that the stay is pleasant and accommodating for families of all sizes.
The hotel's location is an added advantage, being close to 28th Street and within proximity to family residences, making it convenient for those visiting relatives nearby. While the hotel generally operates smoothly, there are occasional mentions of understaffing, particularly when dealing with family disputes or extra bedding needs. However, these aspects do not overshadow the overall positive experience families have enjoyed at the hotel.
Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG, offers an array of accommodations and amenities tailored for business travelers. This location, while not bustling with nearby business activity, provides a business-friendly environment complete with essential facilities and a dedicated business area. Guests have reported that checking in for business trips is smooth and straightforward and the hotel boasts clean and modern rooms that are up-to-date, making it an ideal choice for business stays. The room Wi-Fi connection supports important meetings and work needs. Additionally, many found the concept of energy saver features to be a practical and appreciated touch, although there were occasional comments suggesting that the hotel might be short-staffed at times. Overall, it’s a convenient and reliable option for business travelers seeking comfort and efficiency.
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Location
Guests frequently mention the quiet and peaceful nature of the area despite its closeness to the airport, providing a serene environment for relaxation. The location is also lauded for its Centrality, placing guests near shopping centers, restaurants and sightseeing spots, all within a short drive.
The surrounding grounds are well-maintained and contribute to the overall positive experience. However, some guests note the lack of immediate dining options within walking distance. Despite this, the convenience of the gas station nearby and the easy highway access mitigate this minor drawback for many.
Overall, the hotel’s location consistently meets the needs of travelers looking for a clean, quiet and accessible place to stay near the airport, complemented by a friendly and attentive staff. The balance of seclusion and convenience makes it a preferred choice for both business and leisure visitors.
Breakfast
However, there are notable issues that guests frequently highlight. The breakfast service can be inconsistent with reports of food and coffee running out before the scheduled end time and poor management in restocking items. Some guests found the offerings limited and not up to the standard of other Holiday Inn Express locations. Complaints about cleanliness, such as old and stale food, overripe bananas and empty containers, detracted from the experience for several visitors.
Operational challenges, such as insufficient gluten-free options, delays in opening and abrupt closures, made the breakfast experience less reliable for early risers or those with specific dietary needs. The use of plastic and paper plates was mentioned occasionally, suggesting a need for more sustainable practices.
Despite these drawbacks, the complimentary breakfast remains a valued feature with many guests appreciating the convenience and variety it provides. The kindness and pleasant demeanor of the breakfast staff also garnered positive feedback, contributing to an overall moderate impression of this aspect of the hotel stay.
Rooms
The hotel’s rooms are described as large, bright and beautifully designed with sufficient space even for guests traveling with family. The quietness of the rooms was appreciated by many, though some did note occasional noise issues from adjacent rooms or nearby facilities. Despite a few complaints about maintenance issues, such as noise, cleaning mishaps and temperature control difficulties, the general consensus is that the rooms provide a high level of comfort and cleanliness.
The accommodation also featured practical amenities and an easy access location, contributing to the overall positive experience reported by the guests. The friendly and accommodating staff further enhanced their stays. However, some guests did face challenges with room allocation and cleanliness, pointing out occasional lapses in service like missing curtains, uncleaned rooms or inadequate restocking of supplies.
In summary, while there are occasional service and maintenance issues, the Holiday Inn Express & Suites - Grand Rapids Airport - South is frequently praised for its clean, spacious and modern rooms, making it a good choice for visitors to the area.
Beds
Cleanliness
The property itself garnered admiration for its modernity, fresh smell and excellent upkeep. The hotel's amenities, including a good gym and a nice pool area, added to the overall positive experience. Guests found the breakfast surprisingly good and appreciated the presence of quality soap in the bathrooms. Despite a few inconsistencies in housekeeping, such as missed cleanings and an occasional dirty elevator, most reviews confirmed that cleanliness standards were generally exceptional.
Overall, the hotel’s cleanliness and modernity make it a reliable and comfortable choice for travelers, although a few negative experiences with housekeeping were noted. Nonetheless, the positive feedback significantly outweighs the negatives, positioning the hotel as a well-regarded option for those visiting Grand Rapids.
Staff
However, experiences with the staff can be inconsistent. While many guests note the staff’s dedication to making their stay pleasant, including maintaining cleanliness and providing useful information, there are mentions of unprofessional behavior and lack of preparedness in some interactions. Issues such as unfulfilled promises and unresponsive behavior by some team members at the front desk suggest areas for improvement.
Overall, the hotel staff are recognized for their kind and welcoming attitude, underscoring their commitment to quality hospitality. The positive encounters generally outweigh the occasional negative experiences, making the staff a notable aspect of the guests' stay.
Wi-Fi
Pool
However, there are mixed remarks regarding the temperature and noise levels with a few mentioning the water being too cold and some instances of noisy children. Despite these minor setbacks, the overall feedback points to a clean, nice and enjoyable pool area that adds value to the stay. The ability to schedule pool use through third-party apps is another appreciated detail among guests.
Parking
However, challenges were also highlighted. Various reviews cited difficulties in finding available parking spaces and instances where parking felt insecure due to dim lighting in the lot. Others mentioned parking inconveniences such as inadequate space, instability and having to line up, which made the arrival experience less pleasant. Also noted was the presence of noise from individuals working on vehicles late into the night. Consequently, while the parking amenities provide some benefits, they could potentially be improved to fully meet guest expectations.
Family
One of the main highlights for families is the pool, which has been a hit with kids, providing plenty of fun and keeping the young ones happy. The family-friendly staff adds to the positive experience, ensuring that the stay is pleasant and accommodating for families of all sizes.
The hotel's location is an added advantage, being close to 28th Street and within proximity to family residences, making it convenient for those visiting relatives nearby. While the hotel generally operates smoothly, there are occasional mentions of understaffing, particularly when dealing with family disputes or extra bedding needs. However, these aspects do not overshadow the overall positive experience families have enjoyed at the hotel.
Business
Yes, Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG.
No, Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG.
Yes, Holiday Inn Express & Suites - Grand Rapids Airport - South by IHG has a gym.
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