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Summary of reviewsLush, located in the charming town of Graskop, stands as an ideal base for travelers wanting to explore the scenic Panorama Route. Its prime location near the town center, key attractions like Graskop Gorge, Pinnacle Rock and God’s Window and the serene yet convenient street placement, all contribute to an optimal and accessible travel experience.
Guests frequently praise the breakfast experience at Lush, describing it as delicious, filling and of high variety and quality. Items such as fruit, yogurt, omelettes and juice are particularly appreciated. The hotel demonstrates flexibility by catering to guest schedules, sometimes serving breakfast as early as 7 am upon request. Additionally, the positive ambiance of an open-air veranda enhances the dining experience, making mornings delightful and satisfying for many.
Rooms at Lush are lauded for their spaciousness, elegant decor and meticulous cleanliness. Guests appreciate the well-furnished rooms equipped with essential amenities like Wi-Fi, a refrigerator and a microwave. The tasteful, modern design and cozy ambiance match well with the online representations, providing comfort and aesthetic appeal. Some minor issues regarding pillows and bedding were noted, but these did not significantly detract from the overwhelmingly positive perception of the rooms.
Cleanliness appears to be a priority at Lush with guests frequently commending the tidy and well-maintained property. The consistent attention to cleanliness across both individual rooms and common areas is evident, enhancing the overall guest experience. While there are minor critiques regarding musty towels and some fixtures, these are relatively isolated and do not overshadow the positive feedback.
The staff at Lush are often highlighted for their exceptional hospitality. Friendly, attentive and helpful service contribute significantly to the warm and welcoming atmosphere. Specific mentions of standout employees suggest a consistent effort to make guests feel at home and well-cared for, leaving a lasting positive impression.
While the Wi-Fi service at Lush is praised for being available and free, it does suffer from inconsistent quality with issues such as slow speeds and frequent signal losses being reported. The Wi-Fi tends to be affected during load shedding, although backup options are available.
The pool at Lush, though a nice addition, seems to fall short of guest expectations due to its small size and occasional cleanliness issues. It serves more as a quick cool-down spot rather than a primary feature of the hotel’s amenities.
Lastly, guest experiences with the beds are mixed. Many find them very comfortable, but a notable number of reviews point out issues with mattress quality, lumpy pillows and the cleanliness of bedding. Addressing these concerns could enhance overall comfort.
In summary, Lush provides an excellent travel experience with its prime location, delightful breakfast, elegant and clean rooms and exceptional staff. While some areas like Wi-Fi stability, pool maintenance and bedding could use improvement, the hotel's strengths offer a warm and welcoming stay for visitors. Show more
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Categories
Guest House with Free Wi-Fi
This guest house offers free Wi-Fi access to guests. It is included as it provides internet connectivity relevant to this collection.
Guest House for Honeymoon
Guest House with Swimming Pool
Outdoor Pool
Guest House with Parking
Small Guest House
3-Star Guest House
Guest House with Outdoor Pool
Room Types
Double RoomThe spacious double room provides a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Double RoomThe spacious double room offers a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double RoomThe spacious double room offers a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Family Room with Garden ViewThe spacious family room features a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Deluxe Quadruple RoomThe spacious quadruple room features a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 3 beds.
Luxury SuiteThe spacious studio provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a bath or a shower and a hairdryer. This studio offers a safe deposit box and a flat-screen TV. The unit offers 3 beds.
Guest Reviews
7.3
Good
Location
Situated in the charming and serene town of Graskop, Lush boasts an exceptional location for travelers eager to explore the scenic Panorama Route. Its close proximity to the town center ensures that guests are near captivating sights, shops and an array of dining options, all within walking distance. This central locality is particularly advantageous for those wanting to visit key attractions such as Graskop Gorge, Pinnacle Rock and God’s Window.
The hotel’s placement in a calm street provides a peaceful retreat while still offering the convenience of being near almost every attraction in the area. Whether driving through the stunning landscapes of the Panorama Route or stopping over on a journey to Kruger Park, Lush offers a perfect base. Its location is lauded for making exploration easy and convenient, enhancing the overall travel experience with comfort and accessibility.
Breakfast
Lush provides a breakfast experience that consistently receives positive feedback from its guests. Words like delicious, tasty and filling frequently describe the morning meal, presenting a particularly inviting start to the day. Many guests highlight the variety and quality of the breakfast, characterizing it as rich and plentiful with some calling it sensational, featuring items such as fruit, yogurt, omelettes and juice.
The hotel appears willing to cater to guests' schedules with instances noted of breakfast being specially delivered at 7 am upon request. The breakfast setting is also praised with at least one mention of a beautiful open-air veranda area that enhances the dining experience. The combination of excellent breakfast and exceptional hospitality seems to leave a lasting impression, making for a delightful and satisfying morning at Lush.
While not all guests opted for breakfast, those who did generally seemed very pleased with terms like "super" and "amazing" not being uncommon in their descriptions. Overall, the consistent quality and thoughtful presentation of breakfast at Lush contribute to its warm and welcoming environment.
Rooms
The rooms at Lush have garnered high praise for their spaciousness and elegant decor. Guests frequently described the rooms as beautiful, well-furnished and meticulously clean. Many highlighted the tasteful and stylish design, noting elements such as modern aesthetics and a cozy ambiance that matched perfectly with the photos presented online. The rooms were equipped with essential amenities, including Wi-Fi, a refrigerator, a kettle, a microwave and crockery, ensuring a comfortable stay.
Several reviews emphasized the large size of the rooms, including sizeable bathrooms and private benches. The functionality of the fixtures, like the combination of shower and bathtub, was appreciated and the comfort of the beds was often mentioned positively. Despite a few concerns about the pillows and bedding cleanliness, most guests found the rooms both comfortable and inviting.
Families particularly noted the spacious family rooms, which could comfortably accommodate several people. The decor was repeatedly described as amazing and gorgeous, adding a touch of luxury to the stay. The common areas outside, where breakfast could be enjoyed at several tables, contributed to the overall pleasant experience.
However, a few minor points were noted, such as the need to replace pillows and the rooms being cold due to the lack of air conditioning. Despite these small issues, the overwhelming consensus was that the accommodation at Lush was delightful, combining comfort with aesthetic appeal and supported by helpful and attentive staff.
Beds
The guest reviews for the beds at Lush present a mixed bag of experiences. A number of guests praised the hotel for having very comfortable beds, describing them as good, comfortable and even very comfy. These positive reviews suggest that many visitors enjoyed restful nights.
However, several other reviews indicate some areas in need of improvement. There were repeated mentions of uncomfortable beds with descriptions ranging from too hard to worn out and sagging. A few guests specifically pointed out issues with old and lumpy pillows, as well as duvets that might need replacing. Additionally, some mattresses were described as less comfortable or stiff and there were occasional reports of dirty bedding.
In conclusion, while many guests had a pleasant experience with the beds at Lush, the hotel might benefit from addressing the concerns related to mattress quality, bedding cleanliness and the replacement of old pillows and duvets to ensure a consistently comfortable experience for all visitors.
Cleanliness
Lush is a hotel that clearly prioritizes cleanliness, as echoed in the numerous guest reviews. Guests consistently found the property to be tidy and well-maintained with many highlighting the very clean rooms. The attention to cleanliness extends to both the individual rooms and the common areas, providing a consistent experience throughout the whole facility.
The size and furnishing of the rooms receive positive mentions with guests appreciating the clean and nicely decorated spaces. Reviews noted that the rooms were well equipped with everything needed for a comfortable stay and were serviced daily, ensuring that they remained spotless.
While there were a couple of mentions of minor issues—such as musty towels and a poorly functioning shower head—these did not overshadow the overall positive impression. The staff's friendliness and the convenient location also added to the hotel's appeal.
In summary, Lush delivers on its promise of a clean and comfortable stay with well-maintained rooms and facilities that leave guests feeling satisfied and well-cared for.
Staff
Lush is renowned for its exceptional hospitality with numerous guests praising its friendly and helpful staff. Visitors frequently highlight the warm and attentive service provided by the staff, including specific mentions of standout employees like Chantelle and Marthi. Many guests appreciated the personal touches and genuine friendliness of the hostess, especially when it came to providing local insights and restaurant recommendations.
The team at Lush makes every effort to ensure guests feel warmly welcomed and at home. Reviews consistently emphasize the staff's willingness to assist at any time, creating an inviting and comfortable atmosphere. The kindness and accommodating nature of both the owners and staff are also frequently noted, making the guest experience especially positive.
From the warm reception upon arrival to the ongoing attentiveness throughout their stay, Lush's staff significantly enhance the overall guest experience. Their friendly demeanor, helpfulness and proactive service leave a lasting impression, making the hotel feel like a home away from home for many travelers.
Wi-Fi
The Wi-Fi service at 'Lush' hotel has received mixed feedback from guests. On the positive side, there is good Wi-Fi available in the rooms and free Wi-Fi is offered as part of the service, which has been appreciated. However, it appears that the Wi-Fi quality can be inconsistent. Some guests have experienced issues with the Wi-Fi password not working, slow internet speeds and frequent signal losses. Additionally, the Wi-Fi tends to go off during load shedding, although there is back-up available in such instances. Overall, while free Wi-Fi is a notable perk, improvements in stability and speed are needed to enhance the guest experience.
Pool
Lush Hotel offers a small pool area designed for a quick dip to cool down rather than a full swimming experience. Some guests were surprised by the size, as it appears larger in photos but is actually quite small. Several reviews mentioned issues with cleanliness, noting that the pool was dirty or had a greenish tint. This indicates that the pool may not always be maintained to the highest standards. Ultimately, while the pool provides a refreshing spot to splash around in, it is more suitable for a brief respite from the heat rather than a primary feature of the hotel's amenities.
Yes, Lush has pool(s) that belong to one or more of the following categories: Outdoor Pool.