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Summary of reviewsTensui Saryo is highly praised for offering an exceptional experience in Hakone, blending luxury with outstanding value. Its prime location, just minutes from Gora Station, provides convenient access to local attractions and transportation, perfect for sightseeing. This proximity, combined with the hotel's serene atmosphere, makes it an ideal base for exploring Hakone.
The dining experience at Tensui Saryo is frequently hailed as top-notch. Guests consistently compliment the delicious Japanese-style breakfasts and kaiseki dinners, noting the delightful variety, presentation and use of high-quality ingredients. The breakfast, served in semi-private rooms, offers a luxurious start to the day, further enhancing the overall culinary enjoyment.
Accommodations at Tensui Saryo are described as both spacious and authentic, featuring traditional Japanese elements like tatami mats and futons, alongside modern amenities such as private onsen and open-air hot tubs. The rooms are meticulously clean, beautifully decorated and often provide fantastic views, contributing to a relaxing and culturally immersive stay.
Cleanliness across the hotel is generally commended with most facilities and rooms meeting high standards. Renovations have ensured a modern yet traditional ambiance, adding to the hotel's comfortable and pristine environment. Some guests noted minor areas for improvement, but the overall impression remains positive.
The hotel staff receives unanimous praise for their exceptional service. Friendly, attentive and willing to accommodate special requests, the staff at Tensui Saryo leave a lasting impression. Despite some language barriers, their dedication to hospitality enhances the guest experience, making visitors feel well-cared-for and welcomed.
Beds at Tensui Saryo are noted for their comfort and cleanliness, whether opting for large beds or traditional futons, catering to diverse preferences for a restful sleep.
Overall, Tensui Saryo is celebrated for its luxurious accommodations, excellent location and delectable dining experiences, combined with superb service and meticulous attention to detail. Guests often describe their stay as unforgettable and express eagerness to return, making it a highly recommended choice for travelers seeking a luxurious and culturally rich experience in Hakone. Show more
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5-Star Ryokan
This inn offers an exceptional experience that combines luxury with value. Guests highlight the consistently high quality of the service and the helpful, friendly staff. It is well-situated for exploring the Hakone loop.
Luxury Ryokan
Room Types
【Annex Adult Only】Twin Room with Tatami Area and Open-Air Bath - Non-SmokingThis annexed quadruple room features Western-style beds and a tatami (woven-straw) seating area. Guests can relax in the in-room private open-air bath.
【Annex Adult Only】Twin Room with Tatami Area and Open-Air Foot Bath - Non-SmokingThis annexed twin room features Western-style beds and a tatami (woven-straw) seating area. Guests can relax in the in-room private open-air hot spring bath or the foot bath.
Please note this room does not have a view.
【Annex Adult Only】Twin Room with Tatami Area Open-Air Bath - Mountain View - Non-SmokingThis annexed quadruple room features Western-style beds and a tatami (woven-straw) seating area with a mountain view. Guests can relax in the in-room private open-air bath.
Double Room with Tatami Area and Hot Spring Bathroom - Non-Smoking This quadruple room in the main building features a Western-style bed and tatami (woven-straw) seating area. Guests can relax in the private semi open-air hot spring bath.
Japanese Style King Room with Open-Air Bath - Upper Floor - Non-SmokingLocated on the top floor of the main building, this double room features a Western-style bed and tatami (woven-straw) seating area. Guests can relax in the private open-air bath.
Japanese Style Room - Non-SmokingThis triple room in the main building has a electric kettle, seating area and features tatami (woven-straw) flooring and Japanese futon bedding.
Japanese Style Room with Open-Air Bath - Non-SmokingThis triple room in the main building features tatami (woven-straw) flooring and Japanese futon bedding. Guests can relax in the private open-air bath.
Queen Room with Tatami Area - Non-SmokingThis double room in the main building features a Western-style bed and tatami (woven-straw) seating area. A shower booth is available.
Twin Room with Tatami Area and Bathtub - Upper Floor - Non-SmokingLocated on the top floor of the main building, this twin room features Western-style beds and a tatami (woven-straw) seating area. Guests can relax in the private bath with views.
Twin Room with Stone Bathtub - Non-SmokingThis twin room in the main building features Western-style beds, wood flooring, seating area, air conditioning and electric kettle. Guests can find an earthen bath to relax in.
Guest Reviews
8.5
Very Good
Location
Tensui Saryo boasts a superb location, a mere stone's throw from Gora Station in Hakone, making it exceptionally convenient for travelers looking to explore the region with ease. The hotel is just a 2-to-4-minute walk from Gora Station, ensuring effortless movement even in inclement weather. This proximity provides excellent access to the local cable car and is perfect for exploring the various attractions Hakone has to offer.
Despite occasional mentions of a limited number of nearby restaurants and convenience stores, the convenience of being next to the main train station more than compensates. The location affords guests the ease of accessing different sights in Hakone, making it an ideal base for sightseeing adventures. The views around the hotel are pleasant and the amenities, such as available meals, friendly staff and the option to reserve private stone saunas, enhance the overall experience.
Breakfast
Nestled in an idyllic location, Tensui Saryo offers a breakfast experience that has garnered high praise from many guests. The Japanese-style breakfasts are consistently highlighted as delicious, luxurious and plentiful. Numerous guests have remarked on the elaborate and well-laid-out meals with some describing it as akin to a 15-course meal that promises a delightful change of scenery.
The breakfast venue also earns accolades for its ambiance, boasting semi-private rooms that enhance the dining experience. The portion sizes are often noted to be just right, providing both quantity and quality in each meal. Several reviews mention the breakfast being a hearty start to the day with offerings that are a true feast for those who appreciate traditional Japanese cuisine.
Despite a few comments on the lack of variety and some dissatisfaction with the price-to-value ratio, the overall sentiment leans heavily towards positive. Guests frequently describe their breakfast as fantastic, incredibly delicious and the finest they have ever enjoyed. This exquisite breakfast experience combined with an excellent location makes the Tensui Saryo a noteworthy destination for culinary enthusiasts.
Dinner
Tensui Saryo has garnered much praise for its dining experience, receiving consistently positive feedback from guests. The overall sentiment highlights the exceptional quality of both dinner and breakfast. Phrases such as dinner was good and the food was very delicious are commonly echoed, emphasizing the consistent delight in the meals served.
The hotel's kaiseki dinner receives particular acclaim, described as substantial, visually appealing and very delicious. Many guests were impressed with the variety of dishes and the use of diverse ingredients, which contributed to a wonderful and authentic Japanese meal experience. Words like incredible and incredibly delicious further underscore the high gastronomic standards maintained at Tensui Saryo.
Moreover, the presentation of the meals is frequently noted with reviewers appreciating the beautiful and visually satisfying way the food is served. The blend of taste and aesthetics seems to be a key factor in the guests' satisfaction.
Overall, the dining package, which includes both dinner and breakfast, is described as fantastic, fantastic and top-notch, reflecting a high level of guest satisfaction. Tensui Saryo's commitment to delivering an exceptional culinary experience, coupled with the local staff's recommendations for other wonderful dining spots, ensures that guests leave with memorable and delicious dining experiences.
Rooms
Tensui Saryo offers a serene escape with its comfortable and spacious accommodations. Guests consistently praise the large and authentic Japanese-style rooms, which often come with delightful amenities like private onsen and open-air hot tubs. The rooms are meticulously clean and beautifully decorated, providing both aesthetic pleasure and comfort. Many reviewers appreciated the traditional elements, including tatami mats and comfortable futons, enhancing their cultural experience.
The spaciousness of the rooms, combined with high ceilings, contributes to a relaxing atmosphere, perfect for unwinding. Some rooms surpass guests' expectations with features such as private thermal baths on balconies, which also offer fantastic views. Despite a few mentions of less favorable room designs, the overall consensus highlights the cleanliness, comfort and beauty of the accommodations. Tensui Saryo stands out as a well-maintained venue that's both cozy and inviting, helping to create wonderful stays for its guests.
Beds
The accommodations at Tensui Saryo receive high praise for their beds with many guests highlighting the comfort of the bedding. The options available include both large, comfortable beds and fluffy, high-quality futons, ensuring diverse sleeping preferences are catered to. Reviews frequently mention the beds being clean and spacious, adding to the overall sleeping experience. While the majority find the beds extremely comfortable, there are occasional remarks about beds being too hard or somewhat uncomfortable, though these sentiments are less common. Overall, Tensui Saryo consistently provides a restful sleep environment with their well-regarded bedding choices.
Cleanliness
Tensui Saryo boasts a predominantly positive reputation for cleanliness, making it a welcoming retreat for travelers seeking comfort and relaxation. Most guests highlighted the overall cleanliness of the hotel, mentioning clean and comfortable rooms that met their expectations. Renovations have left the front desk and rooms looking updated and pristine, contributing to the hotel's very nice atmosphere.
The traditional setting of the hotel, combined with its pleasant aroma, adds to the relaxing ambiance that guests appreciate. The facilities, including large public baths and changing areas, are generally described as clean with some guests even noting them as extremely clean. Additionally, the spacious rooms and comfortable beds further enhance the restful experience.
However, there are some mentions of specific areas that could use improvement. Some guests felt the cleanliness in the corners of the rooms and dining areas was lacking and noted that areas like the complimentary baths and certain parts of the facility did not meet their expectations considering the price paid. Despite these concerns, the general consensus leans heavily towards Tensui Saryo being a clean and well-maintained choice for accommodation.
Staff
Tensui Saryo's staff consistently receives high praise for their exceptional dedication to hospitality and service. Guests frequently mention the team's friendliness, attentiveness and willingness to go the extra mile, even though many staff members have limited English proficiency. The warm welcomes and courteous demeanor of the staff leave a lasting impression, making visitors feel well taken care of. The helpful and pleasant responses, as well as the genuine smiles, enhance the overall experience. Whether it's early luggage storage, directions or accommodating special requests, the service provided is both excellent and thoughtful. Overall, the staff's commitment to delivering an outstanding stay is a standout feature at Tensui Saryo.
5 Star
Tensui Saryo offers an exceptional experience in Hakone that combines luxury with value. Guests frequently highlight the consistently high quality of the service, praising the helpful and friendly staff. The location is ideal for those looking to explore the Hakone loop and is conveniently close to the station. Many reviews describe their stay as fantastic with everything exceeding expectations. The unique Japanese experience provided by the hotel has left guests eager to return. This combination of luxury and well-situated convenience makes Tensui Saryo a highly recommended choice for travelers and many consider it one of the best hotels they have ever stayed in. Definitely worth the splurge for an unforgettable stay.
Luxury
Tensui Saryo offers a luxurious and serene escape, where careful attention to small details enhances the stay. Each spacious, beautifully decorated room, often featuring a private onsen or an outdoor bath on the terrace, elevates the experience to one of ultimate luxury. Guests praise the sublime dinners and the very pleasant hot springs, contributing to an overall sense of opulence. The hotel maintains a perfect balance of luxury and child-friendliness, ensuring a special stay for all visitors. With superb service and a well-maintained environment, Tensui Saryo promises a distinct and memorable experience that feels both exclusive and indulgent.
No, Tensui Saryo doesn't have any pool.
No, a spa isn't available at Tensui Saryo.
No, Tensui Saryo doesn't allow dogs.
No, parking facilities aren't available at Tensui Saryo.