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Hotel New Grand was built in 1927 and has since played a pivotal role in the hotel industry of Japan. Boasting a very convenient location close to the Yokohama Bay and the Haneda airport and offering easy access to Japan's most visited areas such as Tokyo, Kamakura and Mt. Fuji, the hotel is an ideal choice for all kinds of travellers. Guests can choose among a plethora of rooms and suites in the main building or the tower, all of which offer luxurious accommodation and high standards of hospitality.
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Summary of reviewsHotel New Grand in Yokohama receives glowing reviews for its exceptional location, consistently praised for its proximity to major attractions such as Chinatown, Motomachi and Yamashita Park. The waterfront setting offers scenic views of the harbor, Hikawa Maru and Bay Bridge, enhancing the guest experience with picturesque moments. Its accessibility is further boosted with a short walk to the Minato Mirai subway line and bus stops, including direct access from Haneda Airport.
The hotel's breakfast is highly acclaimed, offering both Japanese and Western-style options that guests find delicious and of high quality. Signature dishes like French toast and Monte Cristo sandwich receive special mentions. The elegant dining setting, particularly in the Normandy Restaurant overlooking Yokohama Port, adds to the experience. Though the breakfast menu could benefit from more variety and a buffet option, overall satisfaction remains high, supported by friendly and attentive service.
Dining at the hotel extends beyond breakfast with a variety of culinary delights. The Italian and French restaurants, room service and SEA GUARDIAN II bar earn praise for quality and taste. While some meals are considered pricey, the high quality and service level balance the cost. Signature dishes like Napolitan pasta and Seafood Doria, along with the historical ambiance and exceptional staff service, make dining at Hotel New Grand a memorable experience.
Rooms at Hotel New Grand are noted for their spaciousness, cleanliness and stunning views of the bay and surrounding landmarks. Although some rooms may appear dated, the classic and vintage decor is appreciated for its charm. The functionality, luxury amenities and large corner rooms with panoramic views elevate the guest experience. The Tower building rooms, in particular, are highlighted for their fantastic night views.
The hotel's cleanliness consistently impresses guests. The rooms and public areas are well-maintained, contributing to a sense of comfort and luxury. While occasional minor issues like dust and signs of wear in bathrooms are noted, the overall standard of cleanliness remains high. The blend of classic architecture with modern cleanliness appeals to many visitors.
Outstanding service from the staff is a hallmark of Hotel New Grand. The friendly, attentive and professional demeanor of the hotel personnel enhances the guest experience significantly. Personalized gestures and exceptional detail to attention leave lasting impressions on visitors, who feel valued and well-cared for.
Wi-Fi connectivity at the hotel has mixed reviews with some guests experiencing excellent service while others find it unreliable. Despite this, the ample availability of outlets and the helpfulness of staff ensure overall guest satisfaction.
Parking at Hotel New Grand presents a unique experience with its lift-style underground system. Though it can be challenging for larger vehicles, the staff's helpfulness in navigating the process is appreciated. While some find the parking fees and system inconvenient, it remains a functional solution for guests.
Families find Hotel New Grand particularly welcoming with spacious rooms, child-friendly amenities and a considerate staff making travel with children enjoyable. The convenient location and special touches, such as preparing cribs and personalized arrangements, contribute to a positive family experience.
Overall, Hotel New Grand combines historic elegance, exceptional service and modern comfort to provide a memorable stay in Yokohama, ensuring guests leave with positive and lasting impressions.
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