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Summary of reviewsYutorelo-an ANNEX in Hakone offers a tranquil retreat appealing to those seeking to immerse themselves in natural beauty. The hotel's location is a double-edged sword—while it provides serene, picturesque views and convenient access to cable car stations like Naka-gora and Chokura, the steep hill leading to the property poses a challenge, particularly with luggage. Nonetheless, the tranquil setting and reasonable prices deliver good value for guests, especially those well-prepared for the uphill journey and local dining options.
The breakfast service received mixed reviews: while some lauded its quality, others lamented the lack of readily available meal options and the need to pre-book meals well in advance. Similarly, dinner—a nabe hot pot often cited for its deliciousness and ease of preparation—earns high praise, though the absence of last-minute dining choices can be inconvenient as nearby restaurants tend to close early. Prospective guests are advised to plan and reserve meals in advance to avoid any inconvenience.
The rooms at Yutorelo-an ANNEX stand out for their spaciousness, cleanliness and traditional Japanese decor, which many guests find authentically charming. The accommodations are not only large but also come with useful amenities such as kitchens, refrigerators and electric kettles, making for a comfortable stay. The balconies and stunning views of the surrounding mountains, valley and sea further elevate the experience, making it particularly suitable for families.
Cleanliness is consistently cited as a strong point, contributing to the overall comfort and satisfaction of guests. Despite the building's age, it remains well-maintained, offering a blend of traditional aesthetics and modern convenience. Minor cleanliness issues were rare and did not significantly detract from the overall high standards.
The staff at Yutorelo-an ANNEX are frequently commended for their friendliness, politeness and eagerness to help with instances of going above and beyond to assist guests. While there was an isolated less favorable interaction, the overarching sentiment remains one of warm and welcoming customer service, ensuring a positive and memorable stay.
Wi-Fi availability is somewhat limited with strong connections typically only in the lobby and less reliable access in the rooms. Parking presents another challenge due to the lot's narrow, steep and cramped nature, requiring good driving skills and sometimes necessitating off-site parking.
Despite some logistical challenges like Wi-Fi and parking, the overall experience at Yutorelo-an ANNEX is highly regarded for its serene location, spacious and clean rooms and exceptional hospitality. The comfort of the beds and the traditional, relaxing ambiance make it an ideal spot for a restful retreat, offering substantial value for money and a touch of local charm. Show more
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Categories
Ryokan with Free Wi-Fi
Ryokan with Parking
Cheap Ryokan
Small Ryokan
4-Star Ryokan
Room Types
Japanese-Style RoomGuests can relax in this spacious Japanese-style unit that is a total of 48 square metres between the two rooms. All rooms have a terrace where guests can enjoy the view of Mount Daimonji.
Japanese Modern RoomGuests can make meals in the kitchen that features a refrigerator, kitchenware, a microwave and an electric kettle. The spacious quadruple room features air conditioning, tatami, a terrace with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds and 2 futons.
Guest Reviews
7.5
Good
Location
The hotel Yutorelo-an ANNEX in Hakone boasts a prime location that is both advantageous and challenging. Situated on a hill, it offers a quiet environment abundant in nature, making it an ideal retreat for those looking to explore the area's natural beauty and nearby tourist attractions. Its proximity to the Naka-gora and Chokura cable car stations is a notable benefit, allowing convenient access for visitors looking to reach popular destinations like Owakudani and Gora Park.
However, the steep slope leading to the hotel can be tricky to navigate, especially with luggage. The climb can be particularly demanding and the location may seem isolated with restaurants and stores requiring a bit of a walk. Despite this, the setting provides a scenic view from the rooms, adding to the tranquil experience.
The hotel’s placement also offers good value for money with reasonable prices and well-equipped facilities. While the ascent can be daunting, the ease of transportation via the cable car during the day makes access manageable. Potential guests should be prepared for the uphill walk and plan mealtimes carefully, but can expect a pleasant stay in a serene and picturesque part of Hakone.
Breakfast
Guests at Yutorelo-an ANNEX have expressed mixed opinions regarding the breakfast and meal services at the hotel. Notably, several reviews highlight the absence of breakfast and other meal options with no dining services provided during their stay. Some guests mentioned they ended up eating snacks they brought with them due to the lack of available food. The hotel does have vending machines, although some reviews suggested that the variety of these could be improved.
For those who did manage to experience breakfast, it was described as amazing, adding a positive note to an otherwise lacking meal service. It's important for future guests to know that meal reservations must be made at least two days in advance, as same-day bookings are not permitted. Given that the hotel is located in an area where finding a nearby restaurant can be challenging, it is advisable to plan and purchase necessary items in advance.
Overall, while the private open-air bath received praise, the lack of readily available meal services seems to be a recurring point of feedback among guests.
Dinner
Guests at Yutorelo-an ANNEX share mixed experiences about dining options at the hotel. While the property itself is situated in a very quiet neighborhood, it can be inconvenient to find restaurants after 6 PM as most shops close early. Additionally, there is no food available on the premises for lunch or dinner without prior arrangement and meals need to be reserved at least two days in advance.
However, those who opted for the dinner option were not disappointed. The dinner often includes a nabe (hot pot), containing a variety of ingredients and plenty of vegetables, which guests found to be truly delicious and perfect for a winter stay. The nabe requires minimal effort, as it is usually pre-prepared and requires only heating up in the room. Reviews specifically praised the chicken hot pot for its delicious flavor.
Though the location presents some challenges with steep hills and early train stops, the effort may be worthwhile for the quality of the hot pot meal provided. For guests planning to stay, it is recommended to opt in for the dinner option to avoid the inconvenience of finding other dining options and to note that same-day meal reservations are not possible.
Rooms
The guest reviews of 'Yutorelo-an ANNEX' paint a consistent picture of spaciousness and comfort. The rooms are frequently described as being large, clean and well-maintained with traditional Japanese furnishings that add a sense of authenticity. Several reviews praise the impressive size of the rooms which include ample amenities like kitchens, microwaves, refrigerators and electric kettles, adding convenience to the stay.
Guests frequently highlight the excellent views from their rooms, encompassing picturesque scenes of the mountains, valley and the sea. The presence of balconies further enhances the experience, offering a tranquil spot to relax and enjoy the surroundings.
The rooms are not only spacious but also evoke feelings of home and comfort. Traditional tatami mats and futons contribute to a genuine Japanese experience, while the cleanliness and modern touches ensure a comfortable stay. For families, the large, Japanese-style rooms are particularly appreciated, providing enough space for children and adults alike.
Despite the building's age, the accommodations strike a balance between traditional aesthetics and modern amenities. The separate bath and sink, spacious toilets and well-equipped kitchens add to the overall convenience and comfort.
In summary, the rooms at Yutorelo-an ANNEX are highly rated for their substantial size, cleanliness and traditional yet functional design. The beautiful views and comfortable amenities greatly enhance the overall experience, allowing guests to relax and enjoy their stay.
Beds
Yutorelo-an ANNEX offers a spacious and clean environment perfect for relaxation. Guests have consistently praised the comfort of the accommodations, particularly highlighting the beds. The mattresses and futons are frequently described as comfortable, soft and cozy, enhancing the overall experience of a restful night's sleep. Although one guest noted a thin futon mattress causing some discomfort, others found using multiple futons to be a highly effective solution for added comfort.
The tatami rooms also contribute to the spacious and relaxing ambiance, providing ample room to unwind. However, it's worth noting that there are limited parking spaces, which can be a minor inconvenience for those traveling by car. Furthermore, some guests mentioned difficulties with preparing their own breakfast due to the limited amenities provided in the room. Despite these minor issues, the overall consensus is that Yutorelo-an ANNEX delivers a comfortable and pleasant stay, thanks to its spacious rooms and comfortable bedding options.
Cleanliness
Yutorelo-an ANNEX stands out for its commendable cleanliness and well-maintained spaces, providing a comfortable stay for guests. Reviews consistently highlight the rooms as clean, spacious and equipped with necessary amenities, including a kitchen, which adds to the comfort. The accommodations overall are noted to be very clean, contributing to a pleasant indoor environment suitable for families.
Though the hotel's facilities are not modern, the interior and bath areas are kept spotless and the hot spring offers a relaxing experience despite some minor cleanliness issues. The cleaning service is generally impeccable, although there are occasional lapses in thoroughness, particularly in the large public bath and some communal areas.
Guests also appreciate the clean and spacious rooms with a pleasant scent of tatami adding to the ambiance. However, a few reviews mention specific instances where cleaning could have been more meticulous, such as unclean areas in the morning or minor oversights in the room. Despite these occasional drawbacks, Yutorelo-an ANNEX keeps high standards of hygiene, making it a welcoming choice for travelers.
Staff
At 'Yutorelo-an ANNEX,' the staff consistently receive high praise for their exemplary service, characterized by friendliness, kindness and helpfulness. Guests frequently comment on the attentive and courteous demeanor of the reception staff, highlighting their ability to provide clear and detailed explanations in English. Specific individuals, such as Kana, are noted for their exceptional politeness and willingness to go the extra mile. The shuttle driver also garners positive mentions for his kindness.
Despite an isolated instance of a less favorable response from staff, the overall sentiment remains overwhelmingly positive. Many visitors highlight the heartfelt and warm responses from the front desk, which contribute significantly to a comfortable and welcoming stay. Moreover, the staff's ability to adapt to guests' situations and provide prompt responses, even beyond their working hours, is greatly appreciated.
The concierge service is also praised for being warm and helpful, ensuring that guests feel well taken care of during their stay. The emphasis on customer service is evident in the repeated mentions of the staff's kindness and willingness to assist, making them a standout feature of the hotel. Overall, the staff at 'Yutorelo-an ANNEX' are dedicated to providing top-notch service, ensuring a pleasant and accommodating experience for all guests.
Wi-Fi
The Wi-Fi experience at Yutorelo-an ANNEX has mixed feedback according to recent guest reviews. On the positive side, the Wi-Fi connection in the lobby is good and there is free Wi-Fi available throughout the facility. However, many guests have noted that the Wi-Fi is predominantly accessible only in the lobby and not in the rooms, which can be inconvenient. While some guests mentioned that they had Wi-Fi in their rooms briefly or found their connection fine, others found the signal reception to be weak and difficult to connect to, making it challenging to use their devices properly. Overall, while basic Wi-Fi access is provided, its reliability and reach can be limited, particularly in guest rooms.
Parking
The parking experience at Yutorelo-an ANNEX has mixed reviews from guests. On the bright side, there are free parking options available and some guests appreciated having vacant spots upon arrival. The beauty of the location also adds to the overall appeal.
However, numerous reviewers found significant challenges with the parking situation. The parking lot is described as narrow, steep and difficult to navigate, which could be particularly daunting at night. It's also described as hard to find and cramped, often requiring good driving skills. The limited number of on-site parking spots frequently forced guests to park on the street or at off-site locations, sometimes entailing a five-minute walk. The steep incline and cramped spaces of the parking lot added to the difficulty, making it less than ideal for some. Despite its shortcomings, the scenic location of Yutorelo-an ANNEX might still offer a worthwhile stay, though potential guests should be prepared for parking challenges.
4 Star
Yutorelo-an ANNEX offers a pleasant and superb experience with exceptional cost performance. Many guests found the stay to be very good, noting the clean, spacious rooms that provided comfort and beautiful views. The on-site onsen is a highlight, alongside welcoming staff who ensure a memorable visit. The complimentary yukata and well-maintained facilities add a touch of local charm. However, some visitors mentioned that the hotel does not meet European standards for a 4-star rating, feeling it aligns more closely with a 2-star property. Despite this, many felt the overall experience was more than worth the price.
No, Yutorelo-an ANNEX doesn't have any pool.
No, a spa isn't available at Yutorelo-an ANNEX.
No, Yutorelo-an ANNEX doesn't allow dogs.
Yes, parking facilities are available at Yutorelo-an ANNEX.