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Summary of reviewsIbis Styles Hamburg Alster City is a well-regarded hotel situated in a serene residential area that offers guests a balanced mix of tranquility and convenience. Its proximity to the U3 subway line and easy access to public transportation make it an ideal launch pad for exploring Hamburg with the city center and main attractions just a short subway ride away. The neighborhood’s peace and quiet complement the hotel’s location, along with nearby grocery stores like Rewe and Aldi and various parks and shopping centers, adding to its appeal.
The breakfast service at the hotel is highly praised, featuring a diverse and tasty array of options suitable for all dietary preferences. Guests particularly enjoy the fresh pancakes and the coffee station available throughout the day. Despite some remarks about the high price and limited cold cuts and fruit selection, the overall sentiment towards breakfast is positive, highlighted by the friendly and attentive staff.
When it comes to the rooms, they are consistently appreciated for their spaciousness, cleanliness and modern amenities. Family accommodations are noted for their practicality with multiple connecting rooms that cater to larger groups. Any minor issues such as elevator noise and occasional cleanliness lapses are outweighed by the quiet, cozy and well-maintained atmosphere. The beds are described as comfortable and conducive to a good night’s sleep, although there are occasional mentions of hard mattresses.
Cleanliness at the hotel is notably high with well-kept rooms and common areas. Housekeeping is frequently lauded for maintaining top-notch hygiene standards, ensuring a comfortable and safe environment for guests.
The staff at ibis Styles Hamburg Alster City are repeatedly commended for their friendliness, helpfulness and professionalism, creating a welcoming and pleasant atmosphere. Whether at reception or during breakfast, the personnel are attentive, courteous and dedicated to providing excellent customer service.
Although the free WiFi service is generally good in public areas, there are reports of inconsistent and poor connectivity in the rooms. For a reliable internet experience, guests might prefer using the lobby connection.
The parking options at the hotel are appreciated for their security and convenience with both underground and on-site parking available. While some guests find the paid parking a bit pricey, the availability of free street parking nearby offers a suitable alternative, although parking spaces can be tight during peak times.
For families, the hotel is especially accommodating with spacious rooms and child-friendly amenities such as a pancake machine at breakfast. The staff’s welcoming attitude makes it a great option for families with children looking for flexible and comfortable accommodation.
Accessibility for guests with disabilities is commendable, thanks to the strategic location near public transport and thoughtfully designed rooms. Although some minor issues were noted with bathroom design, the overall accessibility meets the needs of mobility-impaired individuals effectively.
Lastly, the hotel is pet-friendly, making it a reliable choice for guests traveling with dogs. While pets are not allowed in the dining area, the quiet surroundings and accommodating environment ensure a comfortable stay for both human and canine guests.
In summary, ibis Styles Hamburg Alster City stands out for its strategic yet peaceful location, excellent breakfast, clean, spacious rooms and friendly staff, making it a highly recommended choice for a pleasant stay in Hamburg. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel is identified as a 'budget eco-friendly hotel' in Hamburg. It has demonstrated efforts to reduce its carbon footprint, making it a suitable choice for environmentally conscious travelers seeking an affordable option.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
Standard Twin RoomBrightly decorated room offers a cable TV and a private bathroom with a hairdryer and complimentary toiletries.
Standard Queen RoomBrightly decorated room offers a cable TV and a private bathroom with a hairdryer and complimentary toiletries.
Standard Family Suite with Two Connecting RoomsThe spacious quadruple room features air conditioning, a carpeted floor, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Guest Reviews
8.0
Very Good
Location
Located in a serene residential area, the ibis Styles Hamburg Alster City offers the perfect balance of tranquility and convenience. A standout feature of this hotel is its proximity to the U3 subway line with multiple stations just a short walk away. This allows guests swift and affordable access to Hamburg’s city center and main attractions, typically within a 10-20 minute subway ride. The neighborhood itself is peaceful and quiet, providing a restful environment both day and night.
Guests appreciate the nearby grocery stores such as Rewe and Aldi, which are situated right next to the hotel, making grocery shopping easy and convenient. Additionally, several parks and shopping centers, including the Hamburger Meile, are within walking distance, enhancing the location's appeal for both short and extended stays.
The hotel's location is also noted for its accessibility to public transportation, whether by subway, S-Bahn or bus, allowing simple and straightforward travel throughout Hamburg. This makes it an ideal starting point for city excursions, including popular destinations like the Landungsbrücken harbor area.
Overall, ibis Styles Hamburg Alster City is celebrated for its strategic placement—quiet yet well-connected, offering quick access to the vibrant heart of Hamburg and its array of attractions.
Breakfast
The breakfast experience at ibis Styles Hamburg Alster City carefully blends variety and quality, catering to diverse tastes and dietary needs. Guests frequently highlight the extensive and delicious offerings, which include fresh pancakes, scrambled eggs, various types of bread rolls, pastries, cold cuts, cheeses (including vegan options), yogurt, cereals and more. A notable feature is the pancake machine, which is particularly enjoyed by children. The coffee station, available throughout the day, adds to the warm and accommodating atmosphere of the breakfast room, which is often described as spacious and bright with appealing decor.
Although the breakfast is praised for its delicious and varied options, there are some mentions of the price being on the higher side for what is offered. A few reviews suggest that the selection of cold cuts and cheeses could be more extensive and some guests would appreciate more fresh fruit and better quality juice drinks. Nonetheless, the overall sentiment is positive with many describing the breakfast as rich, sufficient and perfectly suited for a comfortable start to the day. The friendly and dedicated staff further enhances the experience, ensuring that the buffet is constantly replenished and guests' needs are met with a smile.
Rooms
ibis Styles Hamburg Alster City offers notably spacious and well-furnished rooms that guests consistently appreciate for their cleanliness and modern amenities. Family accommodations are particularly praised with many rooms featuring connecting doors or separate areas that cater well to larger groups. Visitors highlight the quiet and cozy atmosphere with comfortable beds ensuring a good night's sleep. The rooms often include practical furniture and modern decor, creating a pleasant and functional environment for a city stay. Despite some mentions of minor wear and elevator noise, the overall consensus is positive with many guests finding the rooms bright, roomy and meticulously maintained. The hotel is also noted for its safe, quiet location and excellent service. Some reviews mention areas for improvement in bathroom cleanliness and certain amenities, such as air conditioning and towel hangers, but generally, the accommodations are seen as providing great value for money.
Beds
The beds at ibis Styles Hamburg Alster City generally receive positive feedback from guests. Descriptions often highlight their comfort with phrases like "very comfortable," "super comfortable," and "slept well in beds" frequently mentioned. The bedding is noted as good, contributing to a restful night’s sleep. Guests emphasize the coziness and cleanliness of the beds, which appear neatly made and ready for use, sometimes with perfectly positioned stuffed animals adding a welcoming touch. Large, comfortable beds with good-quality mattresses are appreciated by many. However, there are occasional mentions of hard mattresses and discomfort from thick duvets, indicating some inconsistencies. Despite these minor issues, the overall sentiment towards the beds is positive, making it a reliable choice for a restful stay.
Cleanliness
The cleanliness of the ibis Styles Hamburg Alster City hotel is consistently praised in the guest reviews. The recurring theme is that the rooms and common areas are very clean, tidy and well-maintained. Bathrooms stand out as being particularly spotless and modern. The hotel's overall hygiene leaves little to be desired with reports of cleanliness upheld across all amenities and spaces.
Guests also mention clean and comfortable rooms that are bright and spacious. While there are a few noted instances of dustiness or occasional stains, these are outliers rather than the norm. Housekeeping is regularly described as top-notch, ensuring everything is spotless and well-organized.
The hotel also complies well with cleanliness protocols, contributing to a sense of safety and comfort. Overall, the hotel maintains a high standard of cleanliness which enhances the guest experience significantly.
Staff
The staff at ibis Styles Hamburg Alster City have received overwhelmingly positive feedback from guests, consistently praised for their friendliness, helpfulness and professionalism. Reviews highlight a welcoming reception with staff always approachable and responsive, regardless of the time of day. Guests have noted the staff’s attentiveness to customer needs, whether providing travel information, assisting with luggage or ensuring special requests are accommodated. The hotel team is described as caring and always smiling, creating a pleasant atmosphere. Housekeeping and general service maintain high standards, contributing to a comfortable stay. Guests appreciate the personal touch and warm hospitality extended by the staff with many emphasizing their excellent, customer-focused approach. Whether at reception, breakfast or throughout the hotel, the personnel are consistently viewed as polite, courteous and dedicated to providing a great service experience.
Wi-Fi
The 'ibis Styles Hamburg Alster City' offers free WiFi throughout the property, including in the lobby and common areas. Guests have generally found the WiFi to be reliable and functional, especially in the lobby where it has been described as flawless and fast. Despite some positive mentions, numerous guests reported issues with the WiFi in their rooms, noting poor signal quality, slow speeds and intermittent connections. Some experienced complete lack of access or very poor functionality, particularly on higher floors. While the hotel staff addresses WiFi complaints, the overall experience suggests inconsistencies. For reliable internet access, guests might prefer using the connection available in the common areas.
Parking
The parking situation at ibis Styles Hamburg Alster City sees a mix of convenience and cost considerations. The hotel provides several parking options, including underground and on-site parking, which are generally well-received for their security and ease of access. Free public street parking is often available nearby and the surrounding residential area offers ample free spaces as well. Some guests found paid hotel parking a bit expensive with fees frequently mentioned around 13 euros. Despite the costs, the convenience and availability of parking—both paid and free—were highlighted as positives. However, there were a few mentions of limited parking spaces and tight spots, suggesting that availability might be an issue during peak times. Overall, while the hotel provides good parking options, a blend of free street parking and slightly expensive on-site parking seems to cater to most guests' needs effectively.
Family
Nestled in a quiet location suitable for both families and dogs, ibis Styles Hamburg Alster City caters exceptionally well to families looking for a pleasant and accommodating stay. The hotel offers spacious, well-equipped family rooms that many guests find ideal for short family stays and extended visits alike. The connecting doors in many family suites provide privacy and convenience, making it an excellent choice for families with children.
Children seemed to enjoy the various amenities and child-friendly atmosphere, including features like pancake machines during breakfast and thoughtful touches like additional blankets. The staff's friendly and welcoming attitude further enhances the family-friendly experience, ensuring that both kids and parents feel comfortable and well taken care of.
The family rooms are described as large and functional, often comprising two double rooms with a shared foyer, which adds to the sense of space and privacy needed for a comfortable family stay. The availability of family rooms with extra hallways and connecting doors provides flexible accommodation options perfect for any family dynamic.
Guests have noted that the hotel’s setup and amenities are very family-oriented, which includes features like packed lunches for the journey home and easy access to coffee and cold drinks for children. All these aspects make ibis Styles Hamburg Alster City a highly recommended and pleasant stay for families seeking a home away from home.
Accessible
ibis Styles Hamburg Alster City offers commendable accessibility for guests with disabilities, thanks to its strategic location and thoughtful design. Guests appreciated the hotel's proximity to public transportation with the subway and main train station easily reachable, ensuring smooth travel around the city. The presence of a functional elevator and wheelchair-accessible rooms catered well to mobility-impaired individuals. The bathrooms were noted to be accessible and clean, although some guests mentioned that the sink's proximity to the toilet could be challenging for overweight individuals. Despite this, the overall accessibility, including nearby public transport options, makes it a convenient choice for those needing enhanced mobility support.
Dog Friendly
The ibis Styles Hamburg Alster City is a reliable choice for travelers with dogs. The hotel is noted for being pet-friendly and accommodating to canine companions, offering a welcoming environment where dogs can stay comfortably. The location is quiet, making it suitable for both families and their pets. Guests have reported no issues staying with their dogs, even with more than one pet. However, it is important to note that while dogs are generally welcomed throughout the hotel, they are not permitted in the dining room. Some amenities such as dog bedding or kennels may also be available to ensure a comfortable stay for furry friends. Overall, the hotel effectively combines hospitality for both human and canine guests.
No, ibis Styles Hamburg Alster City doesn't have any pool.
No, a spa isn't available at ibis Styles Hamburg Alster City.
Yes, ibis Styles Hamburg Alster City welcomes dogs.
Yes, parking facilities are available at ibis Styles Hamburg Alster City.
No, ibis Styles Hamburg Alster City doesn't have a gym.