Red Roof Inn Rochester - Henrietta
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Summary of reviewsRed Roof Inn Rochester - Henrietta receives generally positive reviews for its location, which is highly praised for its strategic placement near major highways like I-90 and 390 and its proximity to various food options, shopping malls and the Rochester Institute of Technology. This makes it an appealing choice for both visitors and business travelers alike, offering a great combination of accessibility and nearby amenities.
The rooms enjoy a mixed reception. Guests appreciate the quiet location, spacious rooms, comfortable beds and convenient features like early check-in and newly updated interiors. However, significant cleanliness and maintenance issues were repeatedly reported. Some rooms had unpleasant odors, signs of roaches and bed bugs and other cleanliness concerns including stained linens, dirty carpets and broken fixtures. Despite these issues, a few guests found their rooms clean and well-kept upon arrival.
When it comes to cleanliness, the hotel unfortunately falls short, as described by many guests. The negative feedback emphasized extremely dirty rooms, unclean bathrooms, stained sheets and a general lack of maintenance both inside the rooms and in the common areas. The presence of insects and an unpleasant smell were common complaints.
In contrast, the hotel's staff receive widespread acclaim for their friendly and professional demeanor. The front desk team in particular is often described as amazingly courteous and competent, providing a smooth check-in process and attentive service. The helpfulness and warm attitude of the staff, including the manager, significantly enhance the overall guest experience despite a few less favorable comments.
Beds at the Red Roof Inn Rochester - Henrietta also earned considerable praise for comfort with many guests highlighting the clean, soft and inviting nature of the bedding. However, there were some concerns over the condition of the mattresses and bed linens, which some found to be old and stained.
In essence, while the Red Roof Inn Rochester - Henrietta boasts an excellent location and commendable staff service, issues with cleanliness and room maintenance present areas that need urgent attention. The comfort of the beds stands out as a notable positive among the mixed reviews.
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The rooms enjoy a mixed reception. Guests appreciate the quiet location, spacious rooms, comfortable beds and convenient features like early check-in and newly updated interiors. However, significant cleanliness and maintenance issues were repeatedly reported. Some rooms had unpleasant odors, signs of roaches and bed bugs and other cleanliness concerns including stained linens, dirty carpets and broken fixtures. Despite these issues, a few guests found their rooms clean and well-kept upon arrival.
When it comes to cleanliness, the hotel unfortunately falls short, as described by many guests. The negative feedback emphasized extremely dirty rooms, unclean bathrooms, stained sheets and a general lack of maintenance both inside the rooms and in the common areas. The presence of insects and an unpleasant smell were common complaints.
In contrast, the hotel's staff receive widespread acclaim for their friendly and professional demeanor. The front desk team in particular is often described as amazingly courteous and competent, providing a smooth check-in process and attentive service. The helpfulness and warm attitude of the staff, including the manager, significantly enhance the overall guest experience despite a few less favorable comments.
Beds at the Red Roof Inn Rochester - Henrietta also earned considerable praise for comfort with many guests highlighting the clean, soft and inviting nature of the bedding. However, there were some concerns over the condition of the mattresses and bed linens, which some found to be old and stained.
In essence, while the Red Roof Inn Rochester - Henrietta boasts an excellent location and commendable staff service, issues with cleanliness and room maintenance present areas that need urgent attention. The comfort of the beds stands out as a notable positive among the mixed reviews.
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Guest Reviews
Red Roof Inn Rochester - Henrietta enjoys glowing reviews for its strategic placement, making it a prime choice for travelers. Guests repeatedly highlight the hotel's convenient and easily accessible location, near key highways like I90 and 390. The proximity to a variety of food options, including McDonald's and Tim Hortons within walking distance, adds to its appeal. Shoppers will appreciate its closeness to malls, while those visiting family or the Rochester Institute of Technology find the location especially favorable. The area is described as nice and easy to find with parking right in front of the hotel adding further convenience. This combination of accessibility and nearby amenities makes Red Roof Inn Rochester - Henrietta a solid choice for both visitors and those conducting business in the area.
Red Roof Inn Rochester - Henrietta offers a quiet location outside busy Rochester with convenient access to major roadways and fast food restaurants. Some guests have appreciated the spacious rooms and comfortable beds, mentioning a good heater and a pleasant overall stay. The early check-in option is a plus and a few reviews noted that the rooms looked newly updated and were accessible.
However, many guests highlighted significant cleanliness and maintenance issues. Complaints included rooms smelling musty, stale and sometimes like cigarettes or mold. Some rooms reportedly had problems with cleanliness, such as roaches, bed bugs, broken toilets and filthy refrigerators. There were also mentions of hard, uncomfortable beds and non-functional amenities like showers with no pressure or hot water. Despite these drawbacks, a few visitors did find their rooms clean and well-kept upon arrival.
Many guests at the 'Red Roof Inn Rochester - Henrietta' have found the beds to be comfortable and conducive to a good night's sleep. Descriptions such as comfortable bed, new bed was extremely comfortable and the king bed was big and comfy suggest that many guests have had positive experiences. Some reviewers mentioned that beds were clean, soft and comfortable, highlighting instances of well-kept and inviting bedding. However, it's important to note that there were some concerns about the condition of the mattresses and bed linens with mentions of old and stained linings and bed covers. While the comfort of the mattress was noted frequently, the maintenance and cleanliness of some bed items appear to need attention. Despite these issues, the primary takeaway is that the comfort of the beds received high marks from a substantial number of guests.
The Red Roof Inn Rochester - Henrietta has received overwhelmingly negative reviews regarding its cleanliness. Guests frequently reported that the rooms were extremely dirty with issues ranging from stained sheets and dirty floors to unclean bathrooms. Many noted that the exterior of the building and common areas were also not well-maintained, littered with trash and in disrepair. Numerous accounts mentioned the presence of insects and cockroaches with some rooms requiring significant cleanup and air refreshment. The overall sentiment described the hotel as filthy and in urgent need of thorough cleaning and maintenance. Some reviews specified issues like stained towels, dirty carpets and grime in the bathroom with a recurring mention of an unpleasant smell. Additionally, problems with room maintenance, such as broken fixtures and mold, were commonly pointed out, further contributing to an overall unhygienic experience.
The staff at Red Roof Inn Rochester - Henrietta generally receives high praise for their friendly and welcoming demeanor. Guests frequently highlight the professionalism and courteous nature of the front desk team, noting that they make the check-in process smooth and pleasant. Many reviews underline the helpful and attentive service provided by the employees, emphasizing their willingness to accommodate guests' needs, especially during late hours.
Front desk staff, in particular, are often described as amazing, courteous and competent, which adds to the overall positive experience. A specific mention goes to the manager, who is noted for their friendliness. Despite a couple of less favorable comments about staff demeanor, the majority of feedback suggests that the team's warmth and attentiveness significantly enhance the guest experience.
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Rooms
However, many guests highlighted significant cleanliness and maintenance issues. Complaints included rooms smelling musty, stale and sometimes like cigarettes or mold. Some rooms reportedly had problems with cleanliness, such as roaches, bed bugs, broken toilets and filthy refrigerators. There were also mentions of hard, uncomfortable beds and non-functional amenities like showers with no pressure or hot water. Despite these drawbacks, a few visitors did find their rooms clean and well-kept upon arrival.
Beds
Cleanliness
Staff
Front desk staff, in particular, are often described as amazing, courteous and competent, which adds to the overall positive experience. A specific mention goes to the manager, who is noted for their friendliness. Despite a couple of less favorable comments about staff demeanor, the majority of feedback suggests that the team's warmth and attentiveness significantly enhance the guest experience.
No, Red Roof Inn Rochester - Henrietta doesn't have any pool.
No, a spa isn't available at Red Roof Inn Rochester - Henrietta.
Yes, Red Roof Inn Rochester - Henrietta welcomes dogs.
No, parking facilities aren't available at Red Roof Inn Rochester - Henrietta.
No, Red Roof Inn Rochester - Henrietta doesn't have a gym.
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