Emerald Hoi An Riverside Resort

Hoi An, 127 Ngo Quyen, An Hoi , Hoi An15.874338,108.324594(Show on Map)

9.2

Excellent

+5 Photos

+ 3 Photos3

Checkin - Checkout datesFri, 13 Nov - Sat, 14 Nov13 Nov - 14 Nov

Info

Summary of reviews

Summarized by AI

Emerald Hoi An Riverside Resort receives high praise from its guests, particularly for its exceptional location and delightful amenities. Situated by the picturesque Thu Bồn River, the resort offers stunning views and a peaceful atmosphere, all while being conveniently close to Hoi An's historic old town. The tranquil riverside setting provides a quiet retreat amidst the bustling city with attractions like the vibrant night market and local eateries just a short walk away. Guests often highlight the beautiful pool area overlooking the river, creating a perfect spot for relaxation after sightseeing. Breakfast at the resort is noted for its variety and quality, offering a wide selection of fresh, delicious options. With a buffet that caters to diverse tastes and includes tropical fruits and freshly made meals, the breakfast experience leaves guests thoroughly satisfied. Although some have mentioned that the breakfast can feel repetitive over longer stays and could use more vegetarian options, overall, it is celebrated as excellent and hearty. The rooms at Emerald Hoi An Riverside Resort are described as spacious, clean and comfortable, frequently exceeding guests' expectations. Many appreciate the modern furnishings, excellent air conditioning and scenic views from the balconies. While a few noted minor issues like occasional dampness or dated decor, the general feedback is highly positive, emphasizing the high standards of cleanliness and comfort. The resort also shines in terms of cleanliness with rooms and common areas consistently maintained to a high standard. Daily housekeeping ensures that the guestrooms remain spotless and the surrounding grounds, including the pool area, are well-kept and inviting. The staff at Emerald Hoi An Riverside Resort are regularly commended for their warmth, attentiveness and willingness to assist. Their friendly and helpful demeanor significantly enhances the guest experience, leaving visitors with positive impressions of personalized and caring service. The pool area is another standout feature, praised for its beauty, cleanliness and tranquil atmosphere. Surrounded by lush gardens and providing perfect water temperatures, it serves as an ideal spot for relaxation. Guests enjoy the convenience of poolside food and drink service and the abundance of sun loungers. While opinions on the beds are mixed with some finding them incredibly comfortable and others too hard, the overall feedback leans positive, highlighting the comfortable, spacious rooms and the resort's amenities. Emerald Hoi An Riverside Resort represents excellent value for money with its superb staff, prime location and well-maintained facilities often exceeding guest expectations. Although some areas could benefit from minor improvements—like sunbed maintenance and pest control—the overall quality of service and hospitality far outweighs these issues, ensuring an enjoyable stay for most visitors.

Categories

Nightlife

AI-generatedThe Emerald Hoi An Riverside Resort is conveniently located by the river and close to An Hoi, where the backpacker party scene is ramping up. This makes it easy to access various nightlife options.

Pool

AI-generatedLocated on the banks of the Thu Bon River, this resort offers a peaceful atmosphere and a spacious swimming pool. The riverside setting enhances the serene experience.

Panoramic View Pool

Outdoor Pool

4 Star

Honeymoon

Spa

Family

Romantic

Free Wi-Fi

Business

Parking

Accessible

Gym

Outdoor Pool

Panoramic View Pool

Check-in - Check-out

Check In:

15:00

Check Out:

12:00

Facilities

Parking

Restaurant

Room service

Meeting/banquet facilities (additional charge)

Bar

24-hour front desk

Fitness centre

Garden

Terrace

Non-smoking rooms

Airport shuttle

Business centre

Babysitting/child services (additional charge)

Laundry (additional charge)

Facilities for disabled guests

Barber/beauty shop

Ironing service (additional charge)

Free parking

Internet services

Express check-in/check-out

Safety deposit box

Currency exchange

Spa & wellness centre (additional charge)

Massage (additional charge)

BBQ facilities (additional charge)

Packed lunches

Tour desk

Fax/photocopying (additional charge)

Snorkelling (additional charge, off-site)

Luggage storage

WiFi

Outdoor pool

Free WiFi

Non-smoking throughout

Air conditioning

Snack bar

Sun terrace

Outdoor pool (all year)

Concierge service

Shuttle service (free)

Shuttle service (additional charge)

Special diet menus (on request)

Trouser press (additional charge)

Airport shuttle (additional charge)

Lockers

Daily housekeeping

WiFi available in all areas

Public bath

Kid-friendly buffet

Parking garage

Wheelchair accessible

Pool with view

Pool bar

Wine/champagne

Fruits

Airport pick up (additional charge)

Airport drop off (additional charge)

Strollers

Coffee house on site

Sun loungers or beach chairs

Sun umbrellas

Outdoor furniture

Fence around pool

Picnic area

Outdoor fireplace

Beauty services

Hair treatments

Manicure

Pedicure

Haircut

Hair colouring

Hair styling

Body treatments

Body scrub

Body wrap

Light therapy

Spa facilities

Spa lounge/relaxation area

Spa/wellness packages

Massage chair

Fitness

Fitness/spa locker rooms

Shuttle service

Walking tours (additional charge)

Bike tours (additional charge)

Themed dinner nights (additional charge)

Happy hour (additional charge)

Tour or class about local culture (additional charge)

Cooking class (additional charge)

24-hour security

Key card access

Security alarm

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Swimming pool

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

First aid kit available

Cashless payment available

Invoice provided

Property is cleaned by professional cleaning companies

Room Types

Double Deluxe Pool View RoomEnjoying pool views from its balcony, this air-conditioned room is equipped with a flat-screen TV with cable channels and a minibar. The en suite bathroom has either a shower or bathtub.

Double Deluxe River View RoomEnjoying river views from its balcony, this air-conditioned room is equipped with a flat-screen TV with cable channels and a minibar. The en suite bathroom has either a shower or bathtub.

Double Premium RoomEnjoying views of the pool from its balcony, this spacious suite comes with a seating area, a flat-screen cable TV and a minibar. The en suite bathroom has a bathtub, a bathrobe and free toiletries.

double deluxe garden view roomThe spacious twin/double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

Twin Deluxe Pool View RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with pool views. The unit has 2 beds.

Twin Deluxe River View RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with river views. The unit has 2 beds.

Twin Premium RoomThe spacious twin room provides air conditioning, soundproof walls, a terrace with pool views as well as a private bathroom featuring a bath. The unit offers 2 beds.

Twin Deluxe Garden View RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.

Guest Reviews

9.2

Excellent

Review Summaries

Summarized by AI

Location

Emerald Hoi An Riverside Resort is celebrated for its exceptional location, providing the ideal balance between accessibility and tranquility. Situated by the picturesque Thu Bồn River, the resort offers beautiful views and a peaceful atmosphere, while being just a short walk from Hoi An's historic old town. Guests appreciate the convenience of being close to the vibrant night market, eateries and other key attractions without the disturbance of the busy center. The resort is perfectly positioned for exploring the charming ancient town with all significant sites reachable within minutes on foot. Despite its proximity to the action, the hotel's riverside setting ensures a quiet and relaxing environment. Visitors highlight the beautiful pool area overlooking the river, perfect for relaxation after a day of sightseeing. Additionally, the friendly and helpful staff contribute to an overall excellent experience, making the Emerald Hoi An Riverside Resort a fantastic choice for those looking to enjoy the best of Hoi An.

Breakfast

The breakfast experience at Emerald Hoi An Riverside Resort leaves a strong impression on its guests, frequently praised for its excellent, varied and ample offerings. Guests consistently describe the breakfast as being really good, fantastic and amazing with plenty of options to cater to diverse tastes. The breakfast buffet is particularly noted for its extensive and delicious choices with a wide selection that is constantly restocked, making it both rich and abundant. Many guests have highlighted the freshness of the food, including delightful options like passion fruit and mangoes, which are seen as rare treats. The breakfast is described as hearty and generous, featuring freshly made meals and a variety of tropical juices. Attentive service from the chef and friendly staff adds to the positive dining experience. However, some reviews indicate that the breakfast might feel limited after a longer stay and there were a few mentions of it being a bit boring or lacking compared to other accommodations. A few guests commented on the limited variety for vegetarians and found the coffee quality lacking. Despite these occasional criticisms, the overall consensus points to an excellent and satisfying breakfast that caters well to most guests' preferences.

Rooms

Emerald Hoi An Riverside Resort offers guests a delightful stay with its spacious, clean and comfortable rooms that often exceed expectations. Many guests enjoyed the generous room sizes with some particularly highlighting large bathrooms equipped with every comfort. The resort's rooms frequently provide beautiful views of the river, garden or pool, enhancing the overall experience. Visitors appreciated the modern furnishings and excellent air conditioning, which contribute to the rooms' comfort. The balconies, often mentioned, offer additional space to relax while taking in scenic views of the surrounding nature. The rooms are described as spotless and nicely decorated with many noting the peaceful atmosphere despite the central location. Several guests mentioned the excellent standards of cleanliness and appreciated the attentive staff. The comfort of the beds was often highlighted, ensuring a good night's sleep. Although a few reviews noted that some rooms could feel damp or dated, the overall feedback reflects a highly positive experience with lovely, well-maintained accommodations that promise a pleasant stay.

Beds

Emerald Hoi An Riverside Resort receives mixed reviews regarding its beds. Several guests found the beds to be incredibly comfortable, even describing them as very comfy or super comfortable, contributing to an excellent sleeping experience. Others echoed this sentiment, praising the bedding as comfortable and noting the large and cozy bed sizes. However, not all guests shared this positive experience. A number of reviews pointed out that the beds were too hard, sometimes described as being like sleeping on a hard floor, making them uncomfortable for some visitors. Despite the firm mattresses, many still found the overall room comfort satisfactory with enough amenities, such as multiple sockets and furniture, to enhance their stay. While personal preference on mattress firmness varies, the beds at Emerald Hoi An Riverside Resort generally offer either comfort or a firm sleeping surface, catering to different guest needs.

Cleanliness

Emerald Hoi An Riverside Resort consistently receives commendations for its high standards of cleanliness, which guests repeatedly highlight in their reviews. Visitors describe the rooms as clean, spacious and comfortable with daily housekeeping ensuring fresh towels and maintaining spotless conditions. The grounds, pool and towels also receive praise for their pristine condition, contributing to the resort's well-maintained appearance. While there are sporadic mentions of minor issues—such as a floor or initial room not meeting expectations—the overall consensus is overwhelmingly positive. Guests appreciate the clean and inviting environment of the entire property. Additionally, the staff’s friendly and attentive service significantly enhances the pleasant experience at this very clean and beautifully kept resort.

Staff

Visiting Emerald Hoi An Riverside Resort is a delight, especially because of the standout staff that consistently receive high praise from guests. The personnel are described as the absolute highlight of the experience, embodying kindness, friendliness and a willingness to assist at every opportunity. Guests emphasize how helpful, charming and accommodating the staff are, contributing significantly to an overall positive stay. The staff's warmth and attentiveness shine through in various guest comments with many highlighting how personal and caring their interactions felt. The friendliness and competence of the team are evident with numerous mentions of their attentiveness and ability to go above and beyond, especially in instances when guests needed extra assistance, such as during illness. Friendly, polite and always willing to help, the staff at Emerald Hoi An Riverside Resort create a welcoming atmosphere that leaves a lasting impression on visitors. Their presence adds a significant value to the overall experience, adding to the resort’s charm and appeal.

Pool

Emerald Hoi An Riverside Resort features a pool area that has garnered widespread acclaim from guests. The pool is described using terms such as beautiful, big and clean, indicating a top-tier experience. Surrounded by trees, plants and an attractive garden, the pool environment offers a perfect blend of nature and relaxation. It is well-managed and maintained with the surrounding grounds being consistently noted as very pretty and pleasant. The pool temperature is reported to be perfect, making it suitable for lounging for hours. Guests have praised the pool service with food and drinks conveniently served poolside. The presence of plenty of sun loungers enhances the relaxing atmosphere. Views from the pool, especially of the river, are highly regarded as amazing and incredible. Overall, the pool area at Emerald Hoi An Riverside Resort stands out as a major highlight, providing a fantastic and tranquil setting for guests to unwind. The combination of excellent management, natural surroundings and exceptional service makes it a memorable aspect of the resort.

4 Star

Emerald Hoi An Riverside Resort presents an intriguing blend of experiences that largely tip towards positivity. The exceptional staff and diligent kitchen team have been credited for exemplifying the principles of good customer service, creating memorable interactions for guests. The resort's convenient location allows for easy access to nearby attractions, whether on foot or by bicycle, adding a layer of appeal for those looking to explore the surrounding area. While the property boasts significant positives, there are certain areas noted for improvement. Some guests highlighted worn and uncomfortable sunbeds as well as the presence of small ants or termites in some furniture. These issues suggest that while the resort embraces its natural setting, it may require some attention to detail in maintaining its standards. The value for money at Emerald Hoi An Riverside Resort has been praised with some guests feeling that the hotel deserves a higher star rating than it currently holds. This sentiment indicates that the quality of service and overall experience often surpass expectations, compensating for any minor shortcomings in the facilities. Overall, it appears that software, namely the hospitality and service, outweighs any hardware issues, resulting in an enjoyable stay for many visitors.

FAQ

Yes, Emerald Hoi An Riverside Resort has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Emerald Hoi An Riverside Resort.

No, Emerald Hoi An Riverside Resort doesn't allow dogs.

Yes, parking facilities are available at Emerald Hoi An Riverside Resort.

Yes, Emerald Hoi An Riverside Resort has a gym.

Location

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