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Summary of reviewsBest Western Crossroads Inn boasts a prime location that serves as an ideal base for both leisure and business travelers. Its strategic placement near key venues and events, yet comfortably secluded from the main road noise, caters to diverse guest needs. The accessibility to US 30 and proximity to Chicago State University, combined with a variety of nearby dining and shopping options, add to its appeal. Guests appreciate being close to restaurants, stores, and familiar fast-food outlets, making their stay both convenient and enjoyable.
The hotel’s breakfast offerings are generally well-received, with guests appreciating the variety, including hot and high-protein options such as waffles, biscuits and gravy, sausage, and eggs. The friendly staff enhances the dining experience, often accommodating guests with breakfast to-go bags. Despite some suggestions for increased variety, the breakfast remains a satisfactory start to the day for most visitors.
The guest rooms at Best Western Crossroads Inn are consistently praised for their cleanliness, modernity, and comfort. Spacious and well-equipped with amenities like refrigerators, microwaves, and flat-screen TVs, the rooms provide good value for money. Minor inconveniences, such as the absence of an elevator, are mitigated by the staff’s attentiveness to guests’ needs, contributing to a pleasant stay.
The hotel's cleanliness stands out in reviews, with guests frequently commending the spotless property and well-maintained facilities. Modern renovations, odor-free rooms, and clean, comfortable beds reinforce the positive experience. Despite minor issues such as dirty hallway carpets highlighted by a few, the overall impression is one of cleanliness and order.
The staff at Best Western Crossroads Inn is a major asset, consistently receiving high praise for their exceptional service and welcoming demeanor. Guests appreciate their friendliness, knowledge, and willingness to assist, from front desk personnel to other staff members. The attentiveness and genuine kindness of the staff contribute significantly to the guest experience, enhancing the overall stay with efficiency and commitment to cleanliness.
Comfortable beds are another positive aspect, with many guests enjoying a restful night’s sleep thanks to the firmness and coziness of the bedding. Although some guests experienced issues with firmness or pillow quality, the general consensus is appreciation for the comfort provided.
Overall, Best Western Crossroads Inn offers a convenient and enjoyable stay characterized by its excellent location, commendable cleanliness, well-equipped rooms, satisfactory breakfast, comfortable beds, and exceptional staff service.
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