Houston, 11611 Northwest Freeway29.823343,-95.474987(Show on Map)
7.7
Good
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Best Western Plus Northwest Inn and Suites Houston generally offers a pleasant stay, with various aspects of the hotel receiving positive feedback from guests. A notable highlight is the cleanliness, with guests consistently praising the hotel's well-maintained rooms and facilities. The spaciousness and comfort of the accommodations further contribute to a welcoming and relaxing environment, offering a good value for the price. Many guests enjoy comfortable beds and restful sleep during their stay.
The staff is another strong point of the hotel, with many visitors appreciating the courteous and friendly demeanor of the team. Particular praise is directed towards the reception staff, who are often described as smiling, kind, and helpful, creating a positive atmosphere for guests.
While the breakfast experience splits opinion, it remains satisfactory for several guests. Those who enjoyed it found the selection good enough to meet their needs, though there is room for improvement in variety and quality to enhance guest satisfaction. Overall, Best Western Plus Northwest Inn and Suites Houston provides a comfortable stay, bolstered by its cleanliness and commendable service.
Categories
Golf
Family
Pool
Outdoor Pool
Business
Accessible
Gym
3 Star
Outdoor Pool
Room Types
Deluxe King Room - Non-Smoking
Deluxe Queen Room with Two Queen Beds - Non-Smoking
Family Room - Non-Smoking
King Room - Non-Smoking
King Room with Roll-In Shower - Disabilty Access
King Room with Spa Bath - Disability Access
King Room with Spa Bath - Non-Smoking
Queen Room with Two Queen Beds and Roll-In Shower
Guest Reviews
7.7
Good
Review Summaries
Breakfast
The breakfast at Best Western Plus Northwest Inn and Suites Houston presents a mixed experience for guests. On a positive note, several guests found the breakfast to be satisfactory, describing it as good or very good, with an adequate variety that met their needs. Despite this, there are areas for improvement noted by other guests. Some felt that the selection of food was limited and of low quality, with instances of food being cold or even frozen. There were reports of the juice machine being out of service and occasions where breakfast items ran out, leaving guests disappointed. While the hot offerings were convenient for guests seeking a warm start to their day, they needed more attention to detail and quality. Overall, while certain aspects of the breakfast were appreciated by some, enhancing the variety and service could elevate the overall guest experience.
Rooms
The Best Western Plus Northwest Inn and Suites in Houston offers guests spacious and comfortable accommodations that meet the basic needs for a weekend stay. Rooms are generally clean, well-equipped, and maintained, with many guests noting the comfort of the beds and the overall generous size of the space. These features make it a decent option considering the price. However, some rooms might have a bad smell or appear outdated, which could detract from the overall experience. Despite these occasional drawbacks, guests have reported having a wonderful time and enjoying restful sleep during their stay.
Cleanliness
The Best Western Plus Northwest Inn and Suites Houston stands out for its impressive cleanliness, consistently noted by guests as a major highlight of their stay. Visitors frequently remark on the well-maintained condition of the rooms, emphasizing their satisfaction with the hotel’s attention to keeping both the accommodations and the overall facility clean. The rooms are described as both spacious and clean, contributing to a comfortable and welcoming environment. Positive feedback extends to the hotel’s management, which appears to effectively ensure high cleanliness standards are met consistently. Moreover, the clean atmosphere is complemented by friendly service from the staff, rounding out a pleasing experience for guests.
Staff
The staff at Best Western Plus Northwest Inn and Suites Houston generally receives positive feedback from guests. Many highlight the courteousness of the female staff and describe the overall team as super friendly and welcoming. The reception staff is frequently praised for being very smiling, kind, and helpful, often meeting guests' expectations and accommodating requests. The morning desk clerk garners specific mention for friendliness, and several reviews appreciate the politeness and niceness of the entire team. However, there are occasional inconsistencies noted, particularly regarding unfriendly encounters during check-in. Despite a few isolated incidents, the majority of guests find the service to be nice and enjoyable.
FAQ
Yes, Best Western Plus Northwest Inn & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Northwest Inn & Suites.
No, Best Western Plus Northwest Inn & Suites doesn't allow dogs.
No, parking facilities aren't available at Best Western Plus Northwest Inn & Suites.
Yes, Best Western Plus Northwest Inn & Suites has a gym.
