5-Star HotelSituated in the heart of Baden-Baden, this hotel provides a perfect base to immerse yourself in the city's elegance. It is known for its personal hospitality, subtle luxury, and contemporary grand hotel ambiance. The Royal Spa offers a retreat for body and mind, featuring an indoor pool and sauna landscape.
Show more
Summary of reviews related to the '5 Star' categoryMaison Messmer, a member of the Hommage Luxury Hotels Collection, offers a blend of luxurious amenities and exceptional services, although opinions about its five-star status seem divided. Embracing a prime location, the hotel is often praised for its great and superb setting, making it an appealing choice for convenience and ease of access. The atmosphere is modern and the ambience luxurious with guests frequently describing their stays as amazing and deserving of a second visit.
Staff interactions range from satisfactory to very friendly and overall the service aligns with expectations of a luxury establishment. Despite these positive attributes, there are recurring mentions that some aspects of the service do not always meet the five-star standard. Examples include the reception service not always being as client-friendly and respectful as expected and inconsistencies in evening services that should typically be available for a hotel of this caliber.
Room furnishings and cleanliness receive mixed reviews with some guests suggesting the rooms appear more like those of a three-star hotel rather than living up to the five-star promise. Breakfast, while available, has been deemed too expensive given its selection, reinforcing the feeling that certain aspects do not fully match the five-star experience anticipated by guests.
Facilities like EV charging stations and parking could benefit from more inclusivity and clearer cost structures, indicating that some modern expectations are not fully met. While some guests feel the hotel does not conform to the classic German five-star standard, others believe it truly embodies this rating, offering a first-class, top-notch experience.
In summary, while Maison Messmer delivers a luxurious stay with many positive attributes, certain areas leave some guests expecting more to fully justify its five-star claim.
Show moreRead review summaries for all categories
