Cranbrook Hotel
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Summary of reviewsCranbrook Hotel in Ilford receives mixed reviews but offers several appealing amenities for travelers. The hotel's location garners significant praise for its convenience, situated close to Ilford Station and the Elizabeth Line, allowing quick access to central London. The neighborhood is vibrant and multicultural with numerous shops, restaurants and essential services, making it an ideal base for both leisure and business travelers.
The breakfast experience at the hotel varies widely. Many guests enjoyed the hot, fresh food and praised the friendly and efficient breakfast staff. However, others noted a lack of variety and occasional quality issues. Despite these inconsistencies, the inclusion of breakfast in the room rate is appreciated.
The rooms at Cranbrook Hotel are described as clean with daily housekeeping and spaciousness being common positive points. However, several areas need improvement, including outdated furnishings, worn-out carpets and maintenance issues in the bathrooms. Some rooms lacked air conditioning, proper window coverings and bedside lamps, detracting from the overall comfort.
Cleanliness is another area with mixed reviews. While many guests noted the dedication of the cleaning staff and clean linens, others pointed out maintenance issues like dirty carpets, mold in bathrooms and unclean common areas, indicating a need for more comprehensive maintenance and deep cleaning.
Staff interactions also vary with many guests finding the staff friendly and welcoming, especially the kitchen and cleaning staff. However, some guests experienced unprofessional and unfriendly behavior from the reception staff, highlighting inconsistencies in customer service.
The WiFi service and parking offerings are mixed as well. Some guests found the WiFi reliable, while others faced disruptions. Parking is appreciated for being free and secure, though limited space and maintenance issues can be problematic.
For families, the hotel provides amenities like family rooms and fridges but falls short on certain practical arrangements and cleanliness standards. The beds receive mixed feedback; while the linens are clean, the mattresses and pillows often need replacing due to discomfort and signs of heavy use.
In summary, Cranbrook Hotel offers a convenient and cost-effective location with potential for a comfortable stay. However, addressing the issues in room maintenance, cleanliness and customer service could significantly enhance the overall guest experience.
The breakfast experience at the hotel varies widely. Many guests enjoyed the hot, fresh food and praised the friendly and efficient breakfast staff. However, others noted a lack of variety and occasional quality issues. Despite these inconsistencies, the inclusion of breakfast in the room rate is appreciated.
The rooms at Cranbrook Hotel are described as clean with daily housekeeping and spaciousness being common positive points. However, several areas need improvement, including outdated furnishings, worn-out carpets and maintenance issues in the bathrooms. Some rooms lacked air conditioning, proper window coverings and bedside lamps, detracting from the overall comfort.
Cleanliness is another area with mixed reviews. While many guests noted the dedication of the cleaning staff and clean linens, others pointed out maintenance issues like dirty carpets, mold in bathrooms and unclean common areas, indicating a need for more comprehensive maintenance and deep cleaning.
Staff interactions also vary with many guests finding the staff friendly and welcoming, especially the kitchen and cleaning staff. However, some guests experienced unprofessional and unfriendly behavior from the reception staff, highlighting inconsistencies in customer service.
The WiFi service and parking offerings are mixed as well. Some guests found the WiFi reliable, while others faced disruptions. Parking is appreciated for being free and secure, though limited space and maintenance issues can be problematic.
For families, the hotel provides amenities like family rooms and fridges but falls short on certain practical arrangements and cleanliness standards. The beds receive mixed feedback; while the linens are clean, the mattresses and pillows often need replacing due to discomfort and signs of heavy use.
In summary, Cranbrook Hotel offers a convenient and cost-effective location with potential for a comfortable stay. However, addressing the issues in room maintenance, cleanliness and customer service could significantly enhance the overall guest experience.
Hotel with Parking
This hotel offers free parking, a 24-hour front desk, and is located a 5-minute walk from Ilford Train Station, providing convenient access to central London.
Family Friendly Hotel
Guest Reviews
Cranbrook Hotel boasts a highly convenient location in Ilford, making it an attractive choice for travelers wanting easy access to both local amenities and central London. Guests appreciate the hotel's proximity to Ilford Station and the Elizabeth Line, which provides quick and direct connections to the heart of London. The hotel's vicinity to public transportation, including buses and the London Underground, further enhances its appeal for exploring the city.
The area surrounding the hotel is vibrant and multicultural with numerous shops, restaurants and commercial establishments within a short walking distance. Reviewers frequently note the convenience of having dining options and essential services nearby. The hotel is located in a relatively quiet neighborhood, offering a peaceful retreat after a day of sightseeing, yet still close enough to the bustling city center.
Overall, Cranbrook Hotel's strategic location receives praise for being cost-effective and well-connected, making it a practical base for both business and leisure travelers looking to explore London and its surroundings.
The breakfast experience at Cranbrook Hotel seems to have varied significantly among guests. While some praised the breakfast as good, fantastic and even delicious with a wide range of options and efficient service, others found it lacking in both selection and quality. Guests appreciated the hot, fresh food and noted that the breakfast included various options, from a full English breakfast to cereals and toast. The breakfast staff received numerous compliments for their friendliness and efficiency, adding a pleasant touch to the morning meal.
However, there were also negative comments about the breakfast service, particularly related to limited options and occasional lapses in quality control. Some guests mentioned that the breakfast fell short of expectations, especially when it only consisted of basic items like cornflakes or Weetabix, often accompanied by cold milk. Issues such as insufficient food safety practices, the absence of bacon in the English breakfast and the overall lack of variety were also noted.
The breakfast service was sometimes described as inconsistent with times when food was either not prepared on time or not served due to COVID-19 restrictions. On a positive note, the hotel included breakfast in the room rate, which many guests appreciated and the availability of abundant and hot food impressed several visitors.
In summary, while Cranbrook Hotel's breakfast has its highlights, including friendliness of the staff and moments of abundant and tasty offerings, there are opportunities for improvement in variety, quality and consistency.
The rooms at Cranbrook Hotel offer a mixed experience for guests. On the positive side, many reviews have highlighted the cleanliness of the rooms with several mentioning that rooms were cleaned every day and that the beds were clean. Guests appreciated the large room sizes and spaciousness with some rooms featuring useful amenities like a fridge, microwave and a TV with a good range of channels. The quiet location and the availability of fresh towels and more coffee supplies added to the comfort of the stay.
However, there are several recurring issues. Many guests commented on the outdated furnishings and worn-out carpets with some rooms emitting unpleasant smells such as cigarette smoke, chlorine or dampness. The bathrooms, although functional, were sometimes in need of maintenance with complaints about dirty ventilators, sticky carpets and poor shower facilities. Room sizes also varied significantly, leading to dissatisfaction among those who found their rooms to be too small or cramped.
Several guests were transferred to different rooms due to initial issues and while the hotel staff quickly addressed these problems, it often left an impression of inconsistent quality. The lack of air conditioning made the rooms uncomfortably hot during the day and certain necessary facilities like bedside lamps and proper window coverings were missing in some rooms. Additionally, there were mentions of insect issues and occasional bad smells that detracted from the overall experience.
Overall, while the Cranbrook Hotel offers basic and clean accommodations with some larger and well-equipped rooms, it is clear that a refurbishment and better maintenance could significantly improve guest satisfaction.
Cranbrook Hotel's beds have elicited a mix of reactions from guests. On the positive side, many have highlighted that the bed linens are described as lovely, white and clean, contributing to an overall comfortable stay. The cleanliness extends to the beds themselves with several mentioning that they found the beds clean and comfortable, suitable for both children and adults.
However, numerous reviews pointed out the less favorable aspects. Issues such as very old mattresses, often with poking springs and lumpy textures, were mentioned frequently. The beds also showed signs of heavy use with some guests noting stains and mold. Additionally, there were complaints about the bed pillows, often described as too thin, flat and clumpy, leading to discomfort and even pain.
This disparity in the bed quality suggests that while some guests may have had a restful experience, others faced significant discomfort. Despite the courteous staff and clean linens, the state of the mattresses and pillows appears to need immediate attention to ensure a consistently pleasant stay for all future guests.
Cranbrook Hotel receives mixed reviews regarding its cleanliness. On the positive side, many guests have noted the dedication of the cleaning staff, describing rooms as "clean and tidy" with "clean sheets and towels" and well-maintained bathrooms. Guests found the bed linens clean and appreciated the daily cleaning service. The hotel rooms are also noted to have good basic facilities, including a fridge and friendly kitchen staff.
However, there are numerous complaints about the overall state of cleanliness. Some guests reported issues like dirty carpets, mould in bathrooms, smelly corridors and unclean surfaces. Several reviews mentioned maintenance issues, including stained carpets and wall hangings, underscoring a need for refurbishment. The hotel has also been criticized for poor hygiene in common areas and some guests noted a general sense of unkemptness in both indoor and outdoor spaces.
In summary, while the cleaning staff do make an effort, the state of the hotel's facilities and common areas suggests that more comprehensive maintenance and deep cleaning are required.
The reviews of the Cranbrook Hotel staff convey a mixed experience for guests. On the positive side, many found the staff to be friendly, welcoming and helpful. There were multiple mentions of the receptionists being cheerful and morning staff at the reception standing out for their friendliness with specific praise for staff members like Mary. The kitchen and cleaning staff also receive commendations for their welcoming demeanor and maintaining cleanliness.
However, there are notable criticisms regarding the customer service at the reception. Several guests reported encountering rude, unhelpful and even aggressive behavior from some reception staff. Instances of unprofessionalism and poor handling of guest deposits were highlighted. Moreover, some guests felt the staff needed retraining and commented on the lack of fluency in English among the staff.
While the friendly and helpful nature of the breakfast and room service staff was appreciated by many, these positives were offset by the negative experiences with the reception team. Overall, the mixed reviews suggest inconsistency in the level of service provided by the hotel's staff.
The Cranbrook Hotel presents a mixed bag when it comes to its WiFi service. Some guests have noted that the WiFi worked fine and described it as good and working. There were mentions of both a good WiFi connection and working free Wi-Fi. However, other reviews pointed out issues, describing the WiFi as not very good, bad or difficult to engage. It seems that while some guests enjoyed a reliable internet connection, others experienced disruptions. Despite the varied experiences, free Wi-Fi is available at the hotel.
The parking situation at Cranbrook Hotel presents a mixed bag of experiences for guests. Positively, many reviewers appreciated the free parking available, describing it as good, secure and safe to leave their car. Additionally, some noted easy off-street parking and the availability of a covered parking option.
However, there were also notable concerns. Some reviewers found the parking spaces to be too small and tight with limited availability often leading to frustration. The cleanliness of both the outdoor and indoor parking premises was mentioned as needing improvement and, in some cases, guests found no parking available at all despite expectations.
Overall, while the hotel does offer free and secure parking, the limited space and occasional maintenance issues suggest it's a good idea to have a backup plan if bringing a car.
Cranbrook Hotel presents a mixed experience for families seeking a stay with their children. The rooms are equipped with amenities like a fridge, which can be convenient for storing snacks and drinks for the little ones. Comfortable beds ensure that both adults and children can get a good night's sleep. Moreover, the hotel offers family rooms capable of accommodating four people, making it a practical and budget-friendly option for larger families.
On the downside, certain practical arrangements like room capacity and privacy do not always meet the expectations for larger family sizes. Some reviews mention noise issues owing to multiple families staying at the same time, which can disrupt peaceful moments. Cleanliness also appears to be a concern with mention of stained carpets and sometimes dirty bedding, detracting from an otherwise comfortable stay. The food offerings weren’t well-received, indicating parents might need to look for alternatives, especially if they prefer something more appetizing than just a boiled egg.
While the hotel garners praise for its quality relative to price and facilities suitable for children, certain experiences, particularly around food and room cleanliness, indicate room for improvement to better cater to families.
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Location
The area surrounding the hotel is vibrant and multicultural with numerous shops, restaurants and commercial establishments within a short walking distance. Reviewers frequently note the convenience of having dining options and essential services nearby. The hotel is located in a relatively quiet neighborhood, offering a peaceful retreat after a day of sightseeing, yet still close enough to the bustling city center.
Overall, Cranbrook Hotel's strategic location receives praise for being cost-effective and well-connected, making it a practical base for both business and leisure travelers looking to explore London and its surroundings.
Breakfast
However, there were also negative comments about the breakfast service, particularly related to limited options and occasional lapses in quality control. Some guests mentioned that the breakfast fell short of expectations, especially when it only consisted of basic items like cornflakes or Weetabix, often accompanied by cold milk. Issues such as insufficient food safety practices, the absence of bacon in the English breakfast and the overall lack of variety were also noted.
The breakfast service was sometimes described as inconsistent with times when food was either not prepared on time or not served due to COVID-19 restrictions. On a positive note, the hotel included breakfast in the room rate, which many guests appreciated and the availability of abundant and hot food impressed several visitors.
In summary, while Cranbrook Hotel's breakfast has its highlights, including friendliness of the staff and moments of abundant and tasty offerings, there are opportunities for improvement in variety, quality and consistency.
Rooms
However, there are several recurring issues. Many guests commented on the outdated furnishings and worn-out carpets with some rooms emitting unpleasant smells such as cigarette smoke, chlorine or dampness. The bathrooms, although functional, were sometimes in need of maintenance with complaints about dirty ventilators, sticky carpets and poor shower facilities. Room sizes also varied significantly, leading to dissatisfaction among those who found their rooms to be too small or cramped.
Several guests were transferred to different rooms due to initial issues and while the hotel staff quickly addressed these problems, it often left an impression of inconsistent quality. The lack of air conditioning made the rooms uncomfortably hot during the day and certain necessary facilities like bedside lamps and proper window coverings were missing in some rooms. Additionally, there were mentions of insect issues and occasional bad smells that detracted from the overall experience.
Overall, while the Cranbrook Hotel offers basic and clean accommodations with some larger and well-equipped rooms, it is clear that a refurbishment and better maintenance could significantly improve guest satisfaction.
Beds
However, numerous reviews pointed out the less favorable aspects. Issues such as very old mattresses, often with poking springs and lumpy textures, were mentioned frequently. The beds also showed signs of heavy use with some guests noting stains and mold. Additionally, there were complaints about the bed pillows, often described as too thin, flat and clumpy, leading to discomfort and even pain.
This disparity in the bed quality suggests that while some guests may have had a restful experience, others faced significant discomfort. Despite the courteous staff and clean linens, the state of the mattresses and pillows appears to need immediate attention to ensure a consistently pleasant stay for all future guests.
Cleanliness
However, there are numerous complaints about the overall state of cleanliness. Some guests reported issues like dirty carpets, mould in bathrooms, smelly corridors and unclean surfaces. Several reviews mentioned maintenance issues, including stained carpets and wall hangings, underscoring a need for refurbishment. The hotel has also been criticized for poor hygiene in common areas and some guests noted a general sense of unkemptness in both indoor and outdoor spaces.
In summary, while the cleaning staff do make an effort, the state of the hotel's facilities and common areas suggests that more comprehensive maintenance and deep cleaning are required.
Staff
However, there are notable criticisms regarding the customer service at the reception. Several guests reported encountering rude, unhelpful and even aggressive behavior from some reception staff. Instances of unprofessionalism and poor handling of guest deposits were highlighted. Moreover, some guests felt the staff needed retraining and commented on the lack of fluency in English among the staff.
While the friendly and helpful nature of the breakfast and room service staff was appreciated by many, these positives were offset by the negative experiences with the reception team. Overall, the mixed reviews suggest inconsistency in the level of service provided by the hotel's staff.
Wi-Fi
Parking
However, there were also notable concerns. Some reviewers found the parking spaces to be too small and tight with limited availability often leading to frustration. The cleanliness of both the outdoor and indoor parking premises was mentioned as needing improvement and, in some cases, guests found no parking available at all despite expectations.
Overall, while the hotel does offer free and secure parking, the limited space and occasional maintenance issues suggest it's a good idea to have a backup plan if bringing a car.
Family
On the downside, certain practical arrangements like room capacity and privacy do not always meet the expectations for larger family sizes. Some reviews mention noise issues owing to multiple families staying at the same time, which can disrupt peaceful moments. Cleanliness also appears to be a concern with mention of stained carpets and sometimes dirty bedding, detracting from an otherwise comfortable stay. The food offerings weren’t well-received, indicating parents might need to look for alternatives, especially if they prefer something more appetizing than just a boiled egg.
While the hotel garners praise for its quality relative to price and facilities suitable for children, certain experiences, particularly around food and room cleanliness, indicate room for improvement to better cater to families.
No, Cranbrook Hotel doesn't have any pool.
No, a spa isn't available at Cranbrook Hotel.
No, Cranbrook Hotel doesn't allow dogs.
Yes, parking facilities are available at Cranbrook Hotel.
No, Cranbrook Hotel doesn't have a gym.
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