OYO New Anápolis Hotel, Imperatriz
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Summary of reviewsOYO New Anápolis Hotel in Imperatriz enjoys consistent praise for its prime location. Guests appreciate its proximity to the Imperial Shopping Center, supermarkets, the airport and other key amenities, making it convenient for travelers attending events or simply passing through. The hotel's central setting and accessibility to local attractions considerably enhance its appeal.
While the breakfast offerings received mixed reviews, some guests found it satisfactory, marking a few positive experiences amidst generally unfavorable opinions about variety and quality. The need for improvements in the breakfast service is evident.
The condition of the rooms suggests a significant need for renovations, as many guests pointed out issues like old and deteriorating furnishings, uncleanliness and a lack of essential amenities such as towels and soap. Similarly, cleanliness across the hotel's facilities emerges as a critical concern with repeated mentions of dirty rooms, mold in bathrooms and an overall sense of neglect.
The staff's friendliness is a strong point for the hotel with numerous guests acknowledging the politeness and attentiveness of the employees. However, some instances of unprofessionalism and unmet expectations were also noted.
The parking facilities at the hotel are well-regarded, offering ample covered space that is reasonably priced, which adds convenience for travelers with vehicles. However, the hotel's family-friendliness is questioned due to issues like the cleanliness of the children's pool and the lack of hot water, which pose significant inconveniences for families.
A notable downside is the bed quality with numerous complaints about uncomfortable mattresses, dusty conditions and poor-quality bedding, which negatively impact the overall guest experience.
While the hotel offers cost-effective accommodations, many guests pointed out a discrepancy with its four-star rating, suggesting a decline in quality over time. Overall, the hotel's prime selling point remains its strategic location, supported by friendly staff and good parking, but it requires substantial improvements in room conditions, cleanliness and amenities to meet guest expectations fully.
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While the breakfast offerings received mixed reviews, some guests found it satisfactory, marking a few positive experiences amidst generally unfavorable opinions about variety and quality. The need for improvements in the breakfast service is evident.
The condition of the rooms suggests a significant need for renovations, as many guests pointed out issues like old and deteriorating furnishings, uncleanliness and a lack of essential amenities such as towels and soap. Similarly, cleanliness across the hotel's facilities emerges as a critical concern with repeated mentions of dirty rooms, mold in bathrooms and an overall sense of neglect.
The staff's friendliness is a strong point for the hotel with numerous guests acknowledging the politeness and attentiveness of the employees. However, some instances of unprofessionalism and unmet expectations were also noted.
The parking facilities at the hotel are well-regarded, offering ample covered space that is reasonably priced, which adds convenience for travelers with vehicles. However, the hotel's family-friendliness is questioned due to issues like the cleanliness of the children's pool and the lack of hot water, which pose significant inconveniences for families.
A notable downside is the bed quality with numerous complaints about uncomfortable mattresses, dusty conditions and poor-quality bedding, which negatively impact the overall guest experience.
While the hotel offers cost-effective accommodations, many guests pointed out a discrepancy with its four-star rating, suggesting a decline in quality over time. Overall, the hotel's prime selling point remains its strategic location, supported by friendly staff and good parking, but it requires substantial improvements in room conditions, cleanliness and amenities to meet guest expectations fully.
Hotel with Parking
Provides a safe and free parking facility for guests.
Family Friendly Hotel
4-Star Hotel
Guest Reviews
The OYO New Anápolis Hotel in Imperatriz is consistently praised for its stellar location. Guests appreciate its proximity to key amenities such as the Imperial Shopping Center, supermarkets and the airport. The central setting makes it convenient for those attending events or simply passing through with easy access to transportation and essential services. Many confirm that the hotel's position near malls, large stores and the city center contributes significantly to its appeal.
Moreover, the hotel’s prime location is described as perfect for walking to various local attractions, which enhances its desirability for travelers. While the hotel's structure and facade are mentioned, the true standout remains its geographical advantage, supplemented by a friendly and helpful staff, good service and a satisfying breakfast. Guests consistently highlight that the location is undeniably the main draw, providing a blend of convenience and accessibility crucial for a pleasant stay.
Guests at OYO New Anápolis Hotel in Imperatriz have shared mixed opinions about the breakfast provided by the establishment. Many reviewers expressed disappointment with the variety and quality of the food, citing limited options and poorly presented dishes. Some guests mentioned that the breakfast lacked basics, such as cheese, ham and eggs and described it as extremely basic or even comparable to offerings at a bus station bakery. There were also several comments about cold food and a frustrating discrepancy regarding whether breakfast was included in the room rate, resulting in unexpected additional charges.
On the more positive side, a few guests found the breakfast to be good and even described it as perfect or giving it a high rating. Nonetheless, it's clear that for many, the breakfast experience did not meet expectations with reviews highlighting issues like additional fees, limited choices and poor food quality. The inconsistent service and communication concerning breakfast availability and charges seem to be areas needing improvement at this hotel.
The reviews for OYO New Anápolis Hotel in Imperatriz predominantly point to a significant need for renovations and upgrades. Guests frequently noted the old and deteriorating condition of the rooms, mentioning exposed electrical wiring, mold and insufficient lighting. Many commented on the uncleanliness with descriptions of dirty walls, broken furnishings and musty odors being common. Essential amenities were often missing, such as towels, soap and toilet paper and some guests experienced issues with the air conditioning and TV remotes. The beds were widely reported as uncomfortable with old mattresses and poor-quality bedding. The bathrooms particularly drew criticism for being dirty, lacking hot showers and having inadequately maintained fixtures. While there were mentions of the rooms being clean and airy, these positive remarks were rare and overshadowed by the multitude of complaints regarding the overall poor state of the accommodations.
At OYO New Anápolis Hotel in Imperatriz, the bed quality seems to be a major point of concern for many guests. Numerous reviews highlight uncomfortable and hard beds with some describing the mattresses as nearly falling apart. Dust mites, poor bed quality and old, noisy frames are frequently mentioned. There are also reports of stained bed linens and sheets that don’t properly fit the beds. This negative aspect significantly affects the overall guest experience at the hotel.
OYO New Anápolis Hotel in Imperatriz faces significant cleanliness issues according to guest reviews. Complaints highlight extremely dirty rooms, bathrooms with hair and mold and stained bed linens. The environment is often described as filthy with poorly maintained facilities that emit a sense of neglect. Guests reported cockroaches, trash and even rats within the premises, compounding the distress.
The pool area is particularly criticized for its uncleanliness, making it unusable. Guests have noted issues like old furniture, broken showers and faulty minibars. Some have mentioned a lack of essentials such as bed covers, towels and working electric showers. The overall impression from the reviews is that the hotel's management fails to address cleanliness and maintenance concerns adequately, making the hotel feel abandoned and poorly managed. Renovations and better upkeep are urgently needed to meet basic hospitality standards.
At OYO New Anápolis Hotel in Imperatriz, the hospitality experience tends to lean toward the positive with numerous guests highlighting the staff's friendliness and courteous demeanor. Many appreciated the attentive employees and the excellent service, particularly from the cafeteria lady and the receptionists. Polite interactions during shift changes were also noted and specific mentions of Francisca's great service stood out. However, reviews were mixed, as some encountered poorly qualified staff and instances of rudeness. Reports of unmet expectations from Booking and a lack of professionalism were mentioned, including serious lapses where basic cleanliness and reservation details were neglected. Despite these issues, the general sentiment leaned towards the acknowledgment of the friendly and attentive service from a significant portion of the staff.
The OYO New Anápolis Hotel in Imperatriz receives notable appreciation for its parking facilities. Guests highlight the ample and large parking area as a significant positive aspect, noting it is covered and reasonably priced. The hotel's convenient location is also frequently mentioned, making it particularly advantageous for those passing through. Overall, the combination of location and well-rated parking adds to the hotel's appeal for many travelers.
OYO New Anápolis Hotel in Imperatriz presents itself as a family-friendly location, but guest reviews paint a mixed picture regarding the activities for kids. While staying in a family room with two environments is mentioned as a positive aspect, there appear to be several issues that could impact a family's stay. The children's pool drew particular criticism, being described as dirty with a pocket of green sludge floating and an excess of chlorine. This clearly raises health concerns, particularly for families with young children. Additionally, the lack of hot water in the bathroom was noted as a significant inconvenience for those needing to bathe their babies. Given these conditions, some guests found it necessary to look for alternative accommodations. While the hotel has potential, improvements are needed to make it comfortable and safe for families with children.
OYO New Anápolis Hotel in Imperatriz is noted for its cost-effective accommodations. However, many reviews indicate a discrepancy with its four-star rating. Guests previously considered it among the best in the area, but feedback suggests it has declined in quality. Despite its affordability, the overall experience does not align with traditional four-star expectations.
Location Show Map
Location
Moreover, the hotel’s prime location is described as perfect for walking to various local attractions, which enhances its desirability for travelers. While the hotel's structure and facade are mentioned, the true standout remains its geographical advantage, supplemented by a friendly and helpful staff, good service and a satisfying breakfast. Guests consistently highlight that the location is undeniably the main draw, providing a blend of convenience and accessibility crucial for a pleasant stay.
Breakfast
On the more positive side, a few guests found the breakfast to be good and even described it as perfect or giving it a high rating. Nonetheless, it's clear that for many, the breakfast experience did not meet expectations with reviews highlighting issues like additional fees, limited choices and poor food quality. The inconsistent service and communication concerning breakfast availability and charges seem to be areas needing improvement at this hotel.
Rooms
Beds
Cleanliness
The pool area is particularly criticized for its uncleanliness, making it unusable. Guests have noted issues like old furniture, broken showers and faulty minibars. Some have mentioned a lack of essentials such as bed covers, towels and working electric showers. The overall impression from the reviews is that the hotel's management fails to address cleanliness and maintenance concerns adequately, making the hotel feel abandoned and poorly managed. Renovations and better upkeep are urgently needed to meet basic hospitality standards.
Staff
Parking
Family
4 Star
No, OYO New Anápolis Hotel, Imperatriz doesn't have any pool.
No, a spa isn't available at OYO New Anápolis Hotel, Imperatriz.
No, OYO New Anápolis Hotel, Imperatriz doesn't allow dogs.
Yes, parking facilities are available at OYO New Anápolis Hotel, Imperatriz.
No, OYO New Anápolis Hotel, Imperatriz doesn't have a gym.
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