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Marriott Jacksonville Downtown

Jacksonville , 245 Water Street (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Marriott Jacksonville Downtown is a highly recommended hotel with exceptional staff and a prime location in downtown Jacksonville. Guests have praised the hotel's central location, which is convenient for attending events and exploring the city's art museums, shops and restaurants. The hotel's river views are also highly appreciated by guests. While some guests had mixed reviews about the breakfast, the rooms were found to be comfortable and clean with great views. The rooftop pool was a standout feature with guests raving about its beauty and stunning views. The staff was a highlight of guests' stays with many praising their friendly and accommodating nature. The parking situation was a common complaint among guests, but with a little bit of planning, it shouldn't detract from an otherwise enjoyable stay. Overall, the Marriott Jacksonville Downtown offers a good value for money in a revitalizing part of downtown and is a great choice for a wonderful stay.
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Categories

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

King Room This double room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Double Room with Two Double Beds This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Superior Corner King Room This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

King Room - Club Access This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

King Room with River View This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

About Marriott Jacksonville Downtown

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Guest Reviews

7.9

Good

Location

Marriott Jacksonville Downtown boasts an excellent location, highly praised by guests. The hotel's central location puts it in the middle of downtown Jacksonville and is very convenient for those attending events at the Times Union Center or performing arts center. The hotel is also in close proximity to art museums, shops and restaurants. Guests who attended concerts or the Jazz Festival found the location to be perfect. The hotel's river views were mentioned several times and highly appreciated by guests. While some felt the location was not convenient for shops and restaurants, the proximity to the highway made it easy to travel anywhere in Jacksonville. Overall, the location of Marriott Jacksonville Downtown was highly rated by guests for its convenience and great views.

Breakfast

Guests have mixed reviews when it comes to the breakfast at Marriott Jacksonville Downtown. Some reviewers found the breakfast to be pricey and not worth the cost, while others praise the delish breakfast buffet. Unfortunately, there were some criticisms of the breakfast with a few guests saying the complimentary breakfast left a lot to be desired and one guest warning that the powdered eggs served were unexpected of a hotel of that caliber. Additionally, some guests expressed frustration with the breakfast restaurant's opening time, which led to scheduling conflicts for those who had to be at work early. Despite some negative feedback, there were guests who complimented the chef and thought the Food & Bev were surprisingly good.

Rooms

The Marriott Jacksonville Downtown boasts comfortable and clean rooms with some being very spacious and featuring generous room sizes. The inclusion of mini fridges in the rooms was a plus, although some guests did note that the rooms were outdated and needed some touch ups. Despite this, many guests found the beds to be very comfortable and raved about the city and river views. While there were some issues such as clogged toilets, slow draining sinks and outdated décor, the majority of guests enjoyed their stays and found the rooms to be relatively high end. Overall, the Marriott Jacksonville Downtown offers clean and comfortable rooms with great views that are perfect for a pleasant stay in Jacksonville.

Beds

If you're looking for a comfortable place to rest your head in Jacksonville, the Marriott Downtown is a great choice. Many guests have reported the beds in the rooms to be very soft, comfortable and clean. Some even describe the bed as heavenly and mention the large sink area in the bathroom as a bonus. While a few reviewers noted issues with noise or uneven mattresses, these seem to be isolated incidents. Aside from this, the majority of guests have found the hotel to be a clean and comfortable place to stay with the beds receiving high praise.

Cleanliness

When it comes to the cleanliness of Marriott Jacksonville Downtown, guests had mixed reviews. Some guests praised the hotel for being very clean, both in the room and throughout the property. Others noted that there were some issues, such as stains on towels or dirty bedding. Despite these concerns, many guests still found the hotel to be clean and comfortable overall. Staff members were also noted for being helpful and friendly. The hotel may benefit from some updates and renovations to improve cleanliness, such as replacing outdated carpets, fixing leaky faucets and providing better ventilation in the bathrooms. While some guests mentioned unpleasant odors in the elevators, many others found the hotel to be quiet and free of any offensive smells. Overall, the Marriott Jacksonville Downtown offers a clean and pleasant place to stay with some room for improvement in certain areas.

Staff

If you're planning a trip to Jacksonville, Marriott Jacksonville Downtown is a hotel to consider. According to reviews from past guests, the staff was a highlight of their stay. From the front desk to valet, the staff at this hotel is exceptional. Many guests praised the friendly and accommodating nature of the employees with specific mentions of Susan at check-in and bartender Katrina. However, there were some mentions of miscommunication and understaffing due to the hotel being recently taken over by Marriott. Despite this, the majority of guests found the staff to be polite, helpful and amazing. Overall, it seems that the staff at Marriott Jacksonville Downtown truly care about their guests' comfort and enjoyment during their stay.

Pool

Looking for a great place to relax and cool off during your stay in Jacksonville? Look no further than the rooftop pool at Marriott Jacksonville Downtown! Our guests absolutely raved about the pool with phrases like "amazing", "beautiful" and "loved" appearing multiple times in their reviews. And with a location on the fourth floor, you'll enjoy stunning views while you swim or sunbathe. Unfortunately, the pool does close on the early side at 9:00 pm, but the outside patio is also included in the pool area and provides the perfect spot to relax and unwind after a long day of sightseeing. While some guests did express disappointment that the pool is not heated, others praised the staff for their attentive service and helpfulness. All in all, if you're looking for a top-notch pool experience during your stay in Jacksonville, the rooftop pool at Marriott Jacksonville Downtown should definitely be on your list!

Parking

The Marriott Jacksonville Downtown offers comfortable accommodations and an excellent location, but some guests have expressed frustration with the parking situation. Unfortunately, valet parking is the only option and can be expensive at $25 per night. Self-parking is available for $14 per night but is not connected to the hotel and requires a walk in inclement weather. Some guests have also mentioned that the parking system could be improved, preferring to pay for the day rather than every time they park. However, others have praised the valet staff as being "on point." Overall, it seems that the parking situation is the most common complaint among guests with some suggesting that parking should be included in the room rate. Despite this, there are plenty of parking options available and with a little bit of planning, it shouldn't detract from an otherwise enjoyable stay.

Nightlife

Marriott Jacksonville Downtown is a great option for those visiting the Performing Arts Center across the street. Guests appreciated the onsite bar and restaurant, although some found them to be expensive. While some reviewers noted that there wasn't much to do in downtown Jacksonville at night, others enjoyed the nightlife with one exception being the bar closing early on weekends. Some guests wished there were more options for outdoor seating and nightlife around the hotel, but others found the location convenient. However, some reviewers noted that downtown Jacksonville felt like a ghost town with many stores closed and homeless people around. Transportation to and from the stadium was reportedly difficult to come by. A standout feature was John at the bar, who was described as cool.

4 Star

Welcome to Jacksonville's vibrant downtown area, where you can find the Marriott Jacksonville Downtown hotel. With a four-star rating, this hotel provides clean and comfortable facilities that guests found exceptional, superb and very good. The hotel's value is also commendable, as it offers a good value for money in a revitalizing part of downtown. Guests have had a great experience, finding the hotel to be a good choice for a wonderful stay. Its prime location in downtown is an added bonus making it a great hotel to stay in. Book your stay and experience the comfort and convenience that the Marriott Jacksonville Downtown has to offer.

Yes, Marriott Jacksonville Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Marriott Jacksonville Downtown.

Yes, Marriott Jacksonville Downtown welcomes dogs.

Yes, parking facilities are available at Marriott Jacksonville Downtown.

Yes, Marriott Jacksonville Downtown has a gym.

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