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Summary of reviewsHotel CIQ @ Wong Ah Fook offers travelers a prime location in Johor Bahru, making it a popular choice for those seeking convenience and accessibility. Situated in the vibrant city center, the hotel provides easy access to major landmarks, transport links, and is within walking distance to attractions such as Pasar Karat and City Square Mall. Guests appreciate its proximity to JB Sentral for seamless connectivity to Singapore, and the abundance of nearby malls, shops, and dining options enhances the stay. Despite some concerns about room size, the hotel's location is praised for offering good value and a safe, easily navigable area, with friendly staff noted for enriching the experience.
The rooms at the hotel are generally well-received for their cleanliness and comfort, offering a welcoming atmosphere for a restful stay. Though compact, the King size beds add to the comfort. The inclusion of basic amenities like soap, shampoo, a boiler, and coffee makes the hotel a convenient choice for visitors. However, some guests have mentioned areas for improvement, such as room maintenance and a lack of storage facilities. Issues with water flow in showers are noted, but overall cleanliness and comfort, combined with the hotel's strategic location, remain appealing factors for guests.
Cleanliness receives mixed reviews, with many visitors praising the hotel's upkeep and comfortable interiors. Housekeeping is generally effective in maintaining clean rooms and promptly responding to requests, despite occasional concerns about towels, bedsheets, and certain bathroom areas. The fresh fragrance of the rooms is appreciated, and while not entirely consistent, the general standard of cleanliness is recognized as a positive aspect.
The hotel's exceptional customer service sets it apart, with staff often lauded for their warm and attentive nature. Employees, particularly standout receptionist Dexter, demonstrate a commitment to guest satisfaction by accommodating various requests and maintaining a friendly demeanor. The staff's helpfulness, politeness, and efficiency contribute to an inviting atmosphere, complemented by clean rooms and attentive service. Overall, the hospitality at Hotel CIQ leaves a lasting positive impression on guests. Show more
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Hotel near Nightlife Spots
Situated directly on Jalan Meldrum, this hotel provides excellent proximity to the vibrant nightlife scene along Jalan Wong Ah Fook, with many bars and pubs just a short walk away.
Hotel with Free Wi-Fi
Located on Jalan Meldrum, this hotel offers free Wi-Fi. Its proximity to CIQ makes it convenient for travelers crossing the border.
Cheap Hotel
Located on Jalan Meldrum, this hotel is close to the CIQ, offering convenience for travelers. It provides affordable lodging in a central area.
Boutique-style Hotel
Room Types
Superior Twin RoomThis air-conditioned twin room feature a flat-screen satellite TV, electric kettle and clothes rack. Private bathroom includes a shower and free toiletries. Hairdryer is available on request.
Superior King RoomThis air-conditioned double room features a flat-screen satellite TV, electric kettle and clothes rack. Private bathroom includes a shower and free toiletries. Hairdryer is available on request.
Superior Queen RoomThis air-conditioned double room features a flat-screen TV, electric kettle and clothes rack. Private bathroom includes a shower and free toiletries. Hairdryer is available on request.
Guest Reviews
6.9
Rated
Location
Hotel CIQ @ Wong Ah Fook boasts a prime location in Johor Bahru, making it an ideal choice for travelers seeking convenience and accessibility. Nestled in the vibrant city center, guests can enjoy views of the Causeway Bridge from some rooms and easily access major landmarks and transport links. The hotel is within walking distance of JB Sentral, offering seamless connectivity to Singapore and surrounding areas. Visitors praise the proximity to a variety of malls, shops, and eateries, enabling effortless exploration and dining options. Strategically situated, it allows guests to walk to popular attractions such as Pasar Karat and City Square Mall. Despite some comments on room size, the hotel is recognized for offering good value due to its advantageous location near key points such as customs and the checkpoint to Singapore. Additionally, the area is described as safe and easy to navigate, with the friendly staff enhancing the overall experience.
Rooms
Hotel CIQ @ Wong Ah Fook offers a mixed experience when it comes to its rooms, but there are several positive aspects that make it a worthy consideration for travelers. Guests frequently mention the cleanliness and comfort of the rooms, providing a welcoming environment for a good night's rest. While the rooms are generally described as compact, the King size bed ensures ample space for relaxation, enhancing the overall comfort.
The hotel is strategically located, making it easy for guests to reach nearby attractions like the City Square and the immigration office, both of which are a short walk away. This central location and the inclusion of basic amenities like soap, shampoo, a boiler, and coffee contribute to its appeal as a convenient place to stay.
However, there are areas that could be improved. Some guests have noted issues with room maintenance, particularly in need of better upkeep for the bathroom and living spaces. The limited size of rooms occasionally leads to discomfort, and there is a lack of facilities to hang clothing, such as wardrobes or coat racks. Additionally, certain rooms suffer from poor water flow in the showers and low-quality shower gel.
In summary, Hotel CIQ @ Wong Ah Fook delivers on cleanliness and comfort with a central location that adds convenience, despite minor drawbacks regarding room size and maintenance. Booking directly with the hotel might offer more competitive rates.
Cleanliness
Hotel CIQ @ Wong Ah Fook receives mixed reviews concerning cleanliness, but the positive feedback highlights several key points. Visitors often praise the hotel rooms for being clean, comfortable, and featuring nice interiors. The location is also appreciated for its convenience, with easy access to restaurants, supermarkets, and proximity to the central station. Despite some reported issues with towels, bedsheets, and certain bathroom areas, including reports of odors and stains, the overall impression from many guests suggests that housekeeping generally maintains a standard of cleanliness in the rooms, often responding quickly to requests. Guests also note the compact size of the rooms but appreciate the fresh and pleasant fragrance. While not consistent in quality throughout the hotel, the cleanliness of the rooms is frequently recognized as a positive aspect.
Staff
Hotel CIQ @ Wong Ah Fook stands out for its exceptional customer service, with numerous guest reviews highlighting the warm and attentive nature of its staff. The team, including standout receptionist Dexter, is frequently praised for their helpfulness and willingness to go above and beyond, accommodating various guest requests with a friendly demeanor. Whether it's offering assistance with room issues or allowing early check-ins, the staff consistently demonstrates a commitment to ensuring guest satisfaction. The hotel's employees are described as polite, kind, and always ready with a smile, contributing to an inviting and pleasant atmosphere. Guests particularly appreciate the clean rooms complemented by the attentive service provided by the dedicated overnight staff. Overall, the hospitality at Hotel CIQ is marked by friendliness and efficiency, leaving a lasting positive impression on visitors.
No, Hotel CIQ @ Wong Ah Fook doesn't have any pool.
No, a spa isn't available at Hotel CIQ @ Wong Ah Fook.
No, Hotel CIQ @ Wong Ah Fook doesn't allow dogs.
No, parking facilities aren't available at Hotel CIQ @ Wong Ah Fook.