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Summary of reviewsBest Western Plus Savoy Luleå is a well-regarded hotel centrally located on the main street of Luleå, providing guests with excellent access to shops, restaurants and attractions. Its proximity to train and bus stations, combined with its peaceful ambiance, makes it an ideal base for both relaxation and urban exploration. Guests frequently commend the hotel for its stylish and clean rooms, friendly and helpful staff and the range of amenities such as a spa, pools, sauna and indoor parking.
The breakfast offerings are a standout feature, praised for their variety and quality, catering to diverse dietary needs including vegan and gluten-free options. Many guests find the breakfast environment peaceful and the staff friendly and respectful, despite a few minor drawbacks like the quality of coffee or occasional disorganization.
Dinner experiences at the hotel's restaurant, "Ego," and the various cuisine options receive positive feedback for their flavor and quality. The restaurant's cozy atmosphere and accommodating staff add to the dining pleasure, though some suggest extending the menu's creativity. Weekend DJ sessions in the dining area are a noted highlight.
Room reviews are generally positive with guests appreciating their spaciousness, cleanliness and modern decor. However, some feedback indicates that certain rooms show signs of wear and could benefit from refurbishment. Housekeeping occasionally faces criticism for overlooking details, yet the overall comfort and amenities within the rooms receive approval.
Cleanliness in public areas and rooms gets mixed reviews; while many guests find the hotel clean and well-maintained, others note issues like dirty carpets and neglected details that undermine the overall impression.
Staff interactions are consistently highlighted as a strong point with numerous mentions of helpful, friendly and accommodating service, particularly from receptionists. This positive ambiance significantly enhances the guest experience.
The free WiFi service elicits mixed responses with some guests enjoying strong connectivity while others report issues with signal stability and strength, especially on higher floors.
The hotel's spa is lauded for its relaxing ambiance, featuring amenities like saunas and whirlpools, though some areas need better maintenance. The gym also receives positive remarks for its state and the variety of equipment available.
Parking options draw appreciation for convenience, particularly the warm garage in colder months, but some guests find the spaces cramped. Advanced reservations for parking are recommended due to these constraints.
Electric vehicle charging facilities are available and functional, though some find the cost higher than expected.
Family-friendly features, including accommodating dietary needs and pet-friendly policies, make the hotel a favorable choice for those traveling with children and pets. The hotel’s commitment to creating a welcoming environment for all guests is evident.
Overall, Best Western Plus Savoy Luleå delivers a well-rounded, enjoyable experience characterized by its strategic location, excellent service and quality amenities, making it a recommended option for visitors to Luleå.
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