This hotel is highlighted for its accessible rooms, parking, and amenities, with guests noting improvements in services and features. Access to the restaurant is good, and reaching the hotel by car is convenient. The hotel features level-access routes to all rooms and designated parking for guests with disabilities. All rooms have level-access (roll-in) showers and support handrails in the toilets. Wheelchairs are also offered free of charge.
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Summary of reviews related to the 'Accessible' categoryThe DoubleTree by Hilton Melaka receives mixed feedback regarding its accessibility for guests with disabilities. On a positive note, many reviewers highlight that both the location and various facilities are accessible. Guests appreciated the accessible rooms, parking and amenities with some noting that services and features have shown improvement. Others mentioned that access to the restaurant is good and found it convenient to reach the hotel by car. However, there were some concerns about elevator issues during breakfast and the absence of certain features for the mobility impaired. Despite these issues, the overall accessibility of the hotel appears to be getting better. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in all rooms
In the rooms, does the toilet have support handrails?Yes, in all rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Accessible HotelSummary of reviews related to the 'Accessible' categoryHallmark Leisure Hotel has been praised for its accessibility features, making it a convenient choice for guests with disabilities. The hotel's location allows for easy access to the city's attractions, even during busy hours. Wheelchair users can navigate the premises comfortably thanks to the accessible facilities. The bathrooms have been noted as sufficient for guests with disabilities. Guests frequently mention the kindness and helpfulness of the receptionist, which adds to the overall positive experience. However, it's worth noting that while the hotel provides the essential amenities, it is an older establishment and some features, like the refrigerator, may not be up to par. Despite these minor drawbacks, the availability of hot water is a valued convenience. Show more
