4-Star HotelSummary of reviews related to the '4 Star' categoryH4 Hotel Kassel offers a mixed experience with several positive aspects highlighted by guests. Many reviewers affirm its four-star rating and commend the hotel for exemplifying a four-star experience with terms such as "modern," "well-maintained," and "clean" used frequently. Guests appreciated the ideal and convenient location, both for commuting and city tours, making it a practical choice for travelers. The breakfast is noted to be exemplary, although not meeting all four-star expectations such as the cheese selection.
The professionalism of the staff is often praised, contributing to an overall positive service experience. Rooms are described as cozy, clean and of good standard, although some guests felt the bathrooms and bedrooms were outdated and not up to four-star standards. Several mentioned a need for improvements in cleanliness and amenities, suggesting the provision of additional features like drinks in the room fridge, bathrobes and slippers.
While the hotel is described as great value for money with a nice atmosphere, there are recurring comments about it being more akin to a three-star property. Major renovations and the absence of certain facilities like a lobby and comprehensive in-room information were noted drawbacks. Despite these concerns, many guests found it a nice place to stay, balancing the four-star designation with some areas needing refinement.
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