Kawagoe Tobu Hotel

Kawagoe 35.90572300, 139.48115500 , Wakitahoncho 8-1 (Show on Map)
8.7
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Kawagoe Tobu Hotel in the heart of Kawagoe offers an exceedingly convenient location for both business travelers and tourists. Located just steps from Kawagoe Station, it ensures seamless access to public transportation and city attractions. The hotel's proximity to shopping malls, supermarkets, restaurants and sights like 'Little Edo' enhances its appeal, making it an excellent base for exploring the area. The modern, newly-built structure and integrated commercial facilities, like convenience stores and drugstores, add to the high accessibility praised by many reviewers.

The breakfast experience at the hotel is well-received with guests praising the quality and variety of the buffet. The use of local ingredients, such as Kawagoe's famous sweet potatoes, adds a delightful local touch. Despite positive feedback, some guests mentioned a wish for more variety in side dishes and fruit and noted occasional concerns about the quality and cost-effectiveness. However, the stylish and comfortable dining venue adds to the overall satisfaction of the breakfast experience.

Dining options at Kawagoe Tobu Hotel also impress guests with a variety of restaurants available within the hotel and in the surrounding area. The convenience of options, from in-house restaurants to nearby eateries and department stores, makes it easy for guests to find quality meals. Praise extends to the helpful staff, particularly at the front desk, who assist in making dinner reservations and the hotel’s own brewery adds to its charm.

The rooms are noted for their cleanliness, modernity and functionality. Spacious by Japanese standards, the rooms offer separate bath and toilet areas, modern amenities controlled via tablets, ample outlets and USB ports. Commenters particularly appreciated the beautiful décor, soundproofing and calming ambiance. Minor criticisms include room size for larger groups and some narrow spaces. Overall, the rooms provide a clean, quiet and functional space for a comfortable stay.

The exceptional cleanliness of the hotel is a standout feature. Visitors frequently remark on the spotless rooms and well-maintained facilities, noting the advantages of staying in a newly built property. Despite rare mentions of small bathroom sizes or minor dirt spots, the consensus is highly positive regarding the hotel’s hygiene standards.

Staff at Kawagoe Tobu Hotel receive high marks for their friendliness and professionalism. Many guests highlight the staff's helpful and courteous manner with commendable English skills facilitating smooth communication. Although a few guests noted occasional indifference, the overwhelming sentiment praises the staff's attentiveness and exceptional customer service.

The Wi-Fi service at the hotel is generally reliable and free throughout the property, allowing guests to enjoy a stable internet connection. Some guests noted initial difficulty in finding Wi-Fi information and occasional disconnections, but these were minor issues overall.

Parking, while convenient and easily accessible in a neighboring mall, was noted for its high cost. Guests found the parking fees to be expensive compared to other hotels, although the proximity and ease of use were appreciated.

Beds in the hotel receive mixed feedback. While many guests found them comfortable, clean and spacious with a variety of pillow options, others mentioned that the mattresses were firmer than they preferred. Nonetheless, the overall setup, including the ability to customize bed arrangements, contributed to a positive experience.

As a three-star hotel, Kawagoe Tobu Hotel is well-regarded for its cost performance, cleanliness and convenient location. It offers good value for money, catering especially well to business travelers with its practical amenities and reliable Wi-Fi. While room size and occasional service improvements are noted, the exceptional location, modern facilities and friendly service make it a solid and recommended choice for travelers visiting Kawagoe.
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Categories
Accessible Hotel
The hotel is listed as wheelchair-accessible.

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

3-Star Hotel

Room Types
Double Room The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

Comfort Double Room The double room has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 1 bed.

Corner Triple Room The triple room has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 3 beds.

Double Room - Disability Access The spacious double room offers air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.

Twin Room The twin room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.

Guest Reviews
8.7
Very Good
Location
Nestled in the heart of Kawagoe, the Kawagoe Tobu Hotel boasts an exceptional location, making it a prime choice for travelers. The hotel's proximity to Kawagoe Station, practically at its doorstep, ensures easy and convenient access to public transportation and various city attractions. Guests appreciate the direct connection to the train via a covered pedestrian bridge, allowing seamless travel even in inclement weather.

The surrounding area is vibrant with shopping malls, department stores, supermarkets and numerous restaurants nearby, perfect for those looking to explore local cuisine and retail options. Attractions like ‘Little Edo’ are within walking distance, making it an ideal base for sightseeing.

Newly built and modern, the hotel offers clean and comfortable accommodations combined with high accessibility. Many reviewers highlight the ease of getting around, whether by train or bus and the convenience of having multiple commercial facilities within the hotel building itself, including convenience stores and drugstores.

Overall, the Kawagoe Tobu Hotel's location is its standout feature, providing excellent value and convenience for both business travelers and tourists.

Breakfast
The breakfast experience at Kawagoe Tobu Hotel leans heavily toward positive impressions with many guests remarking on the delicious quality and variety of the morning offerings. Visitors consistently praise the flavorful and wide-ranging breakfast buffets, often highlighting the stylish and comfortable venue where the meals are served. The use of local ingredients, including sweet potatoes from Kawagoe, adds a unique and appreciated touch for many diners.

While many reviews celebrate the satisfying and enjoyable breakfast, certain criticisms are still noted. Some guests express disappointment over the limited menu options, particularly for those seeking more side dishes or fruit. A few reviews mention issues with the quality and cost-effectiveness of the breakfast, usually pointing out dry bread or repetition in the menu over multiple days.

Operational details, such as the need for more trays and clearer labeling for allergies, are also highlighted. Despite these occasional drawbacks, the overall sentiment remains that the breakfast at Kawagoe Tobu Hotel is a delightful and worthwhile part of the stay, made even more enjoyable by the convenience of its location within the hotel building.

Dinner
Kawagoe Tobu Hotel offers an array of dining options within its premises and surrounding areas, making it a convenient choice for guests seeking variety and quality. The hotel itself houses restaurants on its first and second floors and features a convenient footbridge that connects to the station within a three-minute walk, expanding the dining possibilities with numerous nearby eateries.

Guests praised the dinner served at the hotel's restaurant as a great choice and found the variety of dining options, including food and drink chains and local cafes within the same building, to be impressive. Additionally, the presence of department stores in the vicinity ensures ample opportunities for evening dining and shopping.

The staff at the Kawagoe Tobu Hotel received commendations for their helpfulness, particularly the front desk staff who assisted guests with dinner reservations. The hotel also features a brewery on the first floor, adding to its charm and appeal.

Overall, the convenience of having many rice restaurants, dining options on the lower floors and direct access to a brewery makes Kawagoe Tobu Hotel an ideal spot for business travelers and those looking to explore the local culinary scene.

Rooms
The rooms at Kawagoe Tobu Hotel have received praise for their cleanliness and functionality. Guests frequently highlight the spacious nature of many rooms, particularly noting that they are large by Japanese standards. The separate bath and toilet areas are often mentioned as a positive aspect, enhancing convenience and ease of use. The facilities feature modern amenities, including control via tablets, numerous outlets and USB ports, contributing to a comfortable and modern stay.

However, some reviews mention that the rooms can be on the smaller side, particularly for larger groups or those with significant luggage. There are occasional comments about narrow spaces, such as the area between the bed and desk and the bed height being lower than expected. Despite these minor drawbacks, the overall feedback underscores that the rooms are well maintained with new and clean interiors providing a reassuring stay.

The décor is described as beautiful, minimalistic and well-organized, contributing to a calming atmosphere. Guests appreciate the hotel's soundproofing and the warm, cozy ambiance created by wooden carved doors and warm lighting. The view from higher floors and the convenience of the hotel’s proximity to the station are additional benefits noted by visitors.

While certain aspects like room size may not be ideal for everyone, the general consensus reflects that guests leave satisfied, having enjoyed a clean, quiet and functional space that provides all necessary comforts for a pleasant stay.

Beds
The guest reviews for Kawagoe Tobu Hotel present a mix of opinions but generally highlight positive aspects of the hotel's beds. Many visitors found the beds to be comfortable, clean and spacious with appreciation for the availability of different pillow types catering to firmness preferences. The convenience of being able to move beds closer together and the spaciousness under the beds were noted as practical benefits.

Some guests were particularly impressed by the spaciousness of the rooms and the beds, describing them as very comfortable and allowing for a good night's sleep. The cleanliness and tidiness of the rooms, including the beds, were also frequently praised. Additionally, the ability to customize the bed setup, such as pushing twin beds together, was seen as a plus.

However, there were consistent remarks about the firmness of the mattresses with several guests finding the beds to be harder than their preference, potentially leading to discomfort. Despite this, the overall convenience and cleanliness of the rooms and bedding generally contributed to a satisfactory stay for many guests.

In summary, while some may find the beds a bit firm, the hotel's attention to cleanliness, spacious beds and variety of pillows make Kawagoe Tobu Hotel a good choice for many travelers seeking comfort and convenience.

Cleanliness
The Kawagoe Tobu Hotel consistently impresses guests with its exceptional cleanliness and modern amenities. Visitors frequently praise the spotless rooms, well-maintained facilities and an overall sense of hygiene that permeates the entire property. The hotel's recent construction ensures that everything feels new and up-to-date, enhancing the guest experience.

Rooms are often described as clean, spacious and comfortable with particular attention given to the thoroughness of the housekeeping. Guests appreciate the clean bathrooms, although there are occasional mentions of minor issues such as small bathroom size or minor dirt spots. Despite these rare hiccups, the general sentiment leans heavily towards satisfaction with the hotel's immaculate conditions.

The hotel's convenient location near the train station adds to its appeal, making it both accessible and practical. Overall, the Kawagoe Tobu Hotel provides a clean, comfortable and modern environment suitable for a variety of travelers, consistently meeting high standards of cleanliness and guest comfort.

Staff
The staff at Kawagoe Tobu Hotel consistently receive positive feedback for their friendly and helpful demeanor. Guests appreciate that the staff, including foreign employees, are well-trained and have commendable English skills, making communication smooth and hassle-free. The front desk staff, in particular, are frequently praised for their politeness, attentiveness and ability to handle inquiries efficiently.

Many reviewers highlight the staff's willingness to assist with various requests and provide cheerful responses. The customer service at the hotel is often described as courteous and thoughtful with staff members eager to ensure a pleasant stay for guests. The front desk is noted for its prompt and kind service, extending from check-in to check-out.

Despite a few mentions of staff sometimes being indifferent or not smiling, the overwhelming sentiment is positive. Guests have acknowledged the staff's exceptional customer service with many expressing satisfaction with the helpful and friendly nature of the team. Their ability to create a welcoming atmosphere and provide reliable support, even in multilingual settings, stands out in the reviews.

Overall, the staff's consistent courtesy, attentiveness and professionalism greatly enhance the guest experience at Kawagoe Tobu Hotel.

Wi-Fi
Kawagoe Tobu Hotel impresses guests with its cleanliness with several noting that the entire hotel, including the rooms, is very clean. The location is also highlighted as central and convenient, adding to the overall positive experience. The staff's friendly and sincere response over the phone also stands out, contributing to a welcoming atmosphere.

When it comes to Wi-Fi, guests generally have positive feedback, stating that it is good and available for free throughout the property. Many appreciated the reliable connection in their rooms, allowing them to stream YouTube and Prime Video without interruptions. However, there were instances where guests had difficulty finding the Wi-Fi information initially and there were occasional disconnections reported.

Despite minor issues, the Wi-Fi service at Kawagoe Tobu Hotel enables guests to relax and enjoy their stay with the convenience of a stable internet connection.

Parking
The parking situation at Kawagoe Tobu Hotel is marked by both convenience and cost considerations. The hotel's parking is situated in a neighboring mall, providing easy access and ample parking spaces. Guests appreciate the convenience of having a carpark directly connected to the hotel, often mentioning how easy it is to park. The lot is spacious and offers a level of comfort due to its proximity.

However, the primary concern repeatedly highlighted is the high cost of parking, which stands at 2000 yen per night. This fee, although sometimes seen as discounted, is considered expensive by many guests, especially when compared to other hotels. There is a recurring sentiment that the parking fees are surprisingly high and could be better communicated or potentially reduced.

While the location of the parking lot is advantageous and includes perks like an adjoining convenience store, the system to access it and the unclear guidance on its location can be confusing for some visitors. Overall, despite its convenience and ease of use, the high parking costs and occasional navigation issues slightly mar the otherwise positive experience at Kawagoe Tobu Hotel.

3 Star
The Kawagoe Tobu Hotel garners favorable feedback for its overall cost performance, location and cleanliness. This practical and convenient hotel is praised for being clean and cost-effective, offering good value for money. Visitors are particularly pleased with the good coffee available at the front desk and the spacious, comfortable rooms, which is a notable positive for a business hotel.

The facilities and location of the hotel receive high marks, making it a recommended choice compared to other three-star hotels. Guests consistently describe their stay as exceptional, emphasizing the pleasant experience they had. Despite some guests noting that the room size is smaller than desired, this is acknowledged as typical for this category of hotel.

While some reviews mention that the service could improve to better match the price, it's generally considered a good deal given the hotel's affordability. Although the construction quality of the new Tobu Hotel may not measure up to the older one, it still stands as a practical accommodation option in a good location. Budget-conscious travelers find this hotel to be a satisfactory choice, despite some suggestions that improvements in service could elevate it above other three-star options. Overall, the Kawagoe Tobu Hotel is considered a solid choice for its cost, location and quality, especially for business travelers.

Business
The Kawagoe Tobu Hotel features a range of amenities and services well-suited for business travelers. Renowned for its great staff and breakfast, many guests find it reliable for repeat business trips. The hotel's spacious baths and carefully designed interiors with wooden carved doors and warm lighting create a comfortable atmosphere. Wi-Fi is robust and the rooms employ tablets for easy control of lights, air conditioning, cleaning requests and wake-up alarms. The integrated alarm clock and room lighting feature is particularly appreciated, as is the in-room entertainment through Netflix.

Guests highlight the hotel's cleanliness, making it a relaxing environment after a stressful day. Its strategic location near major stations also adds to its convenience for business purposes. However, the small, round tables in the rooms are less than ideal for extensive desk work. Despite this, the hotel’s overall configuration and affordability make it a dependable choice for business stays.

Accessible
Kawagoe Tobu Hotel offers an excellent level of accessibility for guests with disabilities, featuring rooms tailored for elders and barrier-free facilities. Guests noted the ease of movement throughout the hotel, facilitated by its direct connection to Kawagoe Station's West Exit via a passageway, which also provides shelter from the rain. The absence of stairs and the direct elevator access further enhance convenience.

Positioned near the station, the hotel's location is praised for its convenience in transportation, making it simple to navigate around the area. The proximity to convenience stores, restaurants, drugstores and other amenities within the same mall adds to the overall ease of stay.

Despite the lobby being on the 7th floor with limited signage, the direct connection to a pedestrian deck and having no need to cross a crosswalk were highly regarded. Furthermore, the staff's prompt and polite service contributes to a reassuring and comfortable experience for guests.

Security measures are well thought out with card key access required for elevator floor selection. Additionally, amenities such as in-room humidifiers were appreciated and overall, the convenient, well-connected location coupled with thoughtful design ensures a stress-free and enjoyable stay for all guests.


No, Kawagoe Tobu Hotel doesn't have any pool.

No, a spa isn't available at Kawagoe Tobu Hotel.

No, Kawagoe Tobu Hotel doesn't allow dogs.

Yes, parking facilities are available at Kawagoe Tobu Hotel.

No, Kawagoe Tobu Hotel doesn't have a gym.

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