Hempstead House Hotel & Restaurant is highly regarded for its myriad offerings and exceptional hospitality, set in a beautiful and serene location. This charming old manor house, nestled amidst well-maintained gardens, serves as an excellent backdrop for exploring the local area, including historical Faversham, Maidstone and the nearby Whitstable Beach. Despite Sittingbourne being relatively quiet, the hotel's peaceful atmosphere and convenient accessibility make it a favored choice.
Guests rave about the breakfast experience, praising the variety and quality of the food, from continental options to freshly cooked full English breakfasts. The dining experience extends to dinner at The Lakes restaurant, where the well-executed and beautifully presented meals, along with attentive service, leave a memorable impression. Although some feel the dinner menu could be more diverse and that prices are on the steeper side, the overall dining experience remains commendable.
The rooms at Hempstead House are celebrated for their spaciousness, cleanliness and stylish decor, blending historical charm with modern comforts. Descriptions highlight their pristine condition, attractive furnishings and restful beds, although there are minor mentions of narrow beds and occasional heating issues. The property is notably dog-friendly with facilities and services dedicated to making pets and their owners feel at home.
Cleanliness stands out as a prominent feature across the hotel, from the immaculate rooms to the well-maintained facilities, including the spa. The spa and pool facilities are particularly praised, offering a range of luxurious treatments, a warm indoor pool, a hydro pool and other wellness amenities that contribute to a rejuvenating stay.
The staff receive accolades for their exceptional friendliness and helpfulness, ensuring a welcoming environment and excellent service. This high level of hospitality extends from the reception to dining areas, significantly enhancing the overall experience.
Hempstead House Hotel & Restaurant encapsulates the essence of luxury, providing an opulent atmosphere without pretension, backed by superb facilities and decor that hint at a higher rating than its official three stars. Its historical charm, luxurious offerings and romantic ambiance make it a perfect retreat for special celebrations and intimate getaways. The delightfully dog-friendly policies further seal its appeal, inviting guests to return for another memorable stay.
Holiday Inn Sittingbourne by IHG, enjoys widespread acclaim for its strategic and convenient location, highly praised for ease of access to the town center, train station and local event venues. Guests appreciate the hotel's proximity to key amenities and the quiet, modern setting enhanced by helpful staff. The availability of parking contributes to a stress-free arrival and departure.
The breakfast experience is largely positive with a rich buffet selection that includes both cooked and continental options. The fresh and satisfying breakfast is often deemed excellent in quality, complemented by friendly and attentive service, even amidst occasional shortages. The dining experience extends to dinner, where guests commend the well-cooked meals, homemade desserts and homely ambiance of the restaurant. The quality of the food and efficient room service make it a recommended dining option despite minor inconsistencies.
Guest rooms receive mixed reviews with spaciousness and cleanliness often highlighted positively. The rooms are described as comfortable, modern and well-maintained, featuring large, comfortable beds. However, some guests note the need for updates due to occasional issues like rust, damp smells and insufficient soundproofing. Despite these remarks, the cleanliness of communal areas and corridors garners frequent praise.
The hotel staff consistently earn high marks for their friendliness, helpfulness and efficiency. Guests laud the politeness and professionalism of the reception staff and other team members, contributing to a warm and hospitable atmosphere.
Free WiFi is generally reliable in communal areas with good speeds, although some room-specific connectivity issues are noted. Families find the hotel conducive to their needs with family-friendly facilities, spacious rooms, free meals for kids and a welcoming atmosphere for younger guests.
The hotel's beds are a notable highlight with many guests commenting on their comfort and largeness, although some inconsistencies in bed arrangements are mentioned. While the hotel is recognized for offering a comfortable stay with excellent staff and good facilities, some guests feel it falls short of its four-star rating, particularly in terms of room cleanliness and minor cosmetic maintenance.
For business travelers, the hotel scores high on convenience thanks to its great location, quick check-in process and adequate meeting rooms. The business center receives favorable feedback, although guests suggest better promotion as a business-friendly establishment. Overall, despite some isolated criticisms, the hotel offers good value for money, especially with advance bookings.
The hotel's health club features Matrix equipment, a cardio suite, a resistance and free weights room, and a spin & class studio with over 20 classes a week. There is also a swimming pool, sauna and steam room.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in and around Kingsdown